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ENGAGE '10 | 2010 Annual NetScout User Summit Agenda 8:30 AM–9:30 AM Imperial B BKE201 - Enterprise: Best Practices Managing Global nGenius Performance Manager Servers Kaz Elskes Learn the best ways to deploy and manage a global server environment . We’ll look at options, share experiences, and make recommendations, on how to manage an internationally deployed nGenius Service Assurance solution . 8:30 AM–9:30 AM Plaza A BKS302 - Service Provider: Best Practices Assuring Quality of Service in a Voice over IP Network Surya Kodukulla In this session we will cover the parameters and metrics that measure voice quality from a service provider perspective . We’ll look at what is meant by voice quality in IP environments and how to manage voice quality reporting using capabilities that NetScout Release versions v4 .7MR2 and v4 .9 enable . 8:30 AM–9:30 AM Engage Theater in Yosemite BKA134 - Services: Breakouts Introducing NetScout Professional Services Eric Crump Meet and greet the NetScout Professional Services team and have your questions answered about the range of services that are available to help you with your NetScout implementation . 10 Get Engaged with NetScout’s Global Support Team Meet NetScout’s Global Technical Assistance Center (GTAC) and Premium Support Services Teams in the Engage ’10 Lounge . GTAC product support engineers will be on hand all week to discuss your product and support questions . Bring your questions for the team to troubleshoot using a live environment . The Premium Support Services Team will be providing ROI-driven administration information and strategic partnering plans . Stop by to see a demonstration of new features in the MasterCare Portal (including the new ‘My NetScout’) and Knowledge Base . Be sure to meet the team, and discover the latest support tools available to you . Don’t miss the two sessions that the GTAC Team is hosting in the Engage Theater! What’s New with MasterCare Services being held 11/2 at 11:00AM and 3:30PM! TUESDAY, NOVEMBER 2, 2010
TUESDAY, NOVEMBER 2, 2010 9:30 AM–10:30 AM Imperial A BKE204 - Enterprise: Best Practices Alarming with nGenius Performance Manager Bob Sherman Network experts face numerous considerations for properly configuring and interpreting alarms and alerts, such as knowing which parameters to set, how to prevent alarm overload, and most fundamentally, how to relate alarming to overall objectives to become more predictive and preemptive, as well as simply respond to failures . Lots to set up and decipher, but we’ll show you how . This presentation / demo explores how and when to apply nGenius Performance Manager and nGenius Service Delivery Manager’s extensive alarming capabilities and types of alarms to achieve your performance management objectives . We look at what is effective alarming, baselining, and thresholding configuration . 9:30 AM–10:30 AM Imperial B BKE203 - Enterprise: Best Practices Citrix Application Monitoring with nGenius Service Assurance Solution Sameer Khanna Demystifying Citrix monitoring and classification . Here’s a best practice look at the ever-growing usage of Citrix capabilities, and the NetScout Citrix Thinwire Tracking Methodology, including requirements, installation, classification and monitoring . Learn More about NetScout Professional Services at Engage ‘10 The NetScout ® Professional Services team provides efficient and effective deployment, specialized and industry-focused consulting services to customers around the globe and in every industry . With more than 200 years of collective expertise in infrastructure and network management, including in-depth knowledge of the Sniffer ® and nGenius ® solutions, NetScout consultants work closely with each client to understand the nuances of their particular service delivery environment and requirements . Leveraging NetScout Professional Services can ease internal staffing and time challenges, as well as accelerate time to value, reduce learning curves, and ensure and optimize the success of your NetScout environment . Bring your questions and stop by to meet the team as they present in the Engage Lounge on Tuesday 11/2 at 8:30AM . This team is also available onsite for one-onone consultations . 11
Page 2 and 3: Training Certification Validate you
Page 4 and 5: Hilton Hotel | Engage Sessions Floo
Page 7 and 8: Sniffer University Is…. The Place
Page 9: 7:00 AM-9:00 PM Yosemite Registrati
Page 13 and 14: TUESDAY, NOVEMBER 2, 2010 10:00 AM-
Page 15 and 16: 12:00 PM-5:00 PM Continental 5 Rese
Page 17 and 18: See what we’re up to at Engage
Page 19 and 20: TUESDAY, NOVEMBER 2, 2010 3:30 PM-4
Page 22 and 23: ENGAGE '10 | 2010 Annual NetScout U
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Page 31 and 32: 7:00 AM-5:00 PM Yosemite THURSDAY,
Page 33 and 34: 11:30 AM-12:00 PM Plaza A BKS324 -
Page 35 and 36: 2:00 PM-3:00 PM Grand Ballroom B BK
Page 37 and 38: 3:00 PM-5:00 PM Franciscan A TRA401
Page 39 and 40: Customer Speakers Jack Anderson, Ne
Page 41 and 42: Scott Dudick, PSS On-Site Engineer
Page 43 and 44: NetScout User Forum Community Manag

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