to download the Conference Agenda - NetScout

Training Certification 

Validate your attendance at Engage ’10 by participating 

in Sniffer University’s conference certification program. 

nGenius Essentials Certification 

nGenius ® Essentials Certification provides Engage attendees 

with hands-on experience and practical instruction in the 

use of nGenius solutions to monitor bandwidth utilization, 

protocol operations and application services within your 

network. 

• Attend one, Hands-on Training Lab Session (Enterprise 

or Service Provider Focus) - Two hour session 

• Attend one, Training Lecture Session - One hour session 

• Review nGenius Learning 360 CD (Available in all Sniffer ® 

University Training Seminars) 

2010 

EVENT CERTIFICATION 

Advisor to Sniffer University 

Become an Advisor to Sniffer University by sharing your 

experiences and approaches to problem resolution 

and how you’ve used the nGenius solution to identify 

and correct problems in your network. Submissions 

reviewed and approved by Sniffer University’s curriculum 

development staff will be eligible for inclusion in our 

instructor- led and online training curriculum. 

• Complete NUFBlog User Registration (Details 

provided at the NUF Community Central Table at 

the Conference) 

• Submit your experiences/approaches to problem 

resolution (using the nGenius solution) to the Sniffer 

University curriculum development team for review. 

(Details for content submissions are available at the 

NUF Community Central Table at the Conference) 

• Submissions approved by Sniffer University receive 

“Advisor to Sniffer University” credentials 

Stop by the NUF Community Central Table in for more details.

Welcome to Engage ’10! 

Thanks for your participation in our ninth annual user summit, sponsored by and for our 

user community, the NetScout ® User Forum (NUF). 

This year, you’ll find the familiar ingredients that make all Engage events an excellent use of 

your time: hands-on training, best practice advice, latest product directions, customer 

case studies, talk with the experts, and NUF community updates, such as the Annual Town 

Meeting. 

But this year, we have added: comprehensive, unique tracks for our Enterprise and 

Service Provider customers, BOF roundtable breakout discussions to maximize participation, 

Ask an Expert Drop-In labs to showcase our latest releases in process, more demos 

and insights into our people, products and technology. New and experienced users alike 

can collaborate with product experts, technology partners and your peers. 

We appreciate your joining us in San Francisco for 3 full days of keynotes, corporate 

presentations, breakout sessions, discussions, and fun. More than 100 senior developers, 

product managers, instructors, sales engineers, and services staff will help you gain further 

insights into our products and technologies, to maximize the value of your investment with 

NetScout. 

June Nugent 

Director, Corporate Knowledge Resources 

Liaison to NetScout User Forum

Hilton Hotel | Engage Sessions Floor Plan 

4 

CONTINENTAL 

BALLROOM 

UNION SQUARE ROOMS 

IMPERIAL 

BALLROOM 

B 

B 

A 

PLAZA 

A 

GRAND BALLROOM 

FRANCISCAN 

B 

D 

C 

B 

A 

A 

B 

A 

C 

R 

4TH FLOOR TOWER 3 

UNION SQUARE ROOMS 

• Meeting Rooms 

GRAND BALLROOM LEVEL 

GRAND BALLROOM A 

• Meals 

• Welcome Reception (Tuesday Eve.) 

GRAND BALLROOM B 

• General Sessions 

• Breakouts 

BALLROOM LEVEL 

CONTINENTAL 

• Reseller Summit 

IMPERIAL BALLROOM 

• Best Practice Sessions 

• Breakouts 

YOSEMITE 

• Registration & Information Desk 

• Engage Lounge 

FRANCISCAN 

• Training Labs 

• Best Practice Sessions 

LOBBY LEVEL 

PLAZA A & B 

• Service Provider Sessions 

YOSEMITE 

• Registration 

• Engage Lounge 

• Wireless Access “Engage10”

Table of Contents 

Site Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 

Tuesday Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 

Wednesday Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Thursday Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 

Biographies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 

Please note: Sessions and speakers shown in this guide are subject to change without notice . 

Please stop by the Information Desk for any updates .

Sniffer University Is…. 

The Place for Learning 

• More than 100,000 students trained since 1990 

• Dozens of offerings in the classroom and online 

• Seasoned instructors and multimedia experts 

Extend Your Credentials 

with Certifi cations 

• Product and Technology Training 

• nGenius Certifi ed Professional, 

Expert and Master Levels 

• All instructors are certifi ed on nGenius 

and Sniffer Products 

Contact Us for More Information 

• Email: snifferuniversity@netscout.com 

(For Quick Response) 

• Phone: 1-866-SNIFFER 

• Registration: 

www.netscout.com/events/training 

• Learning 360: 

www.netscout.com/downloads.netscout.com/ 

learning360 

Partner Exhibits 

Please join us in welcoming some of NetScout’s strategic 

partners at Engage ’10 . We’ve expanded the ways you can learn 

more about technology integrations and partnerships by having 

them present at this event . Find out how these relationships 

will benefi t you and your company’s performance management 

goals . Their tables will be staffed with technical resources that 

can demonstrate and discuss joint integration capabilities . 

Representatives from each partner will be available in the Engage 

Lounge all day Tuesday and Wednesday . 

TUESDAY, NOVEMBER 2, 2010 

7

Tuesday | Sessions at a Glance 

8:00am 

9:00am 

10:00am 

11:00am 

12:00pm 

1:00pm 

2:00pm 

3:00pm 

4:00pm 

5:00pm 

6:00pm 

7:00pm 

8:00pm 

9:00pm 

7:00am-9:00pm Registration Open Yosemite 

8:00am-6:00pm Engage Lounge Open Yosemite 

nGenius 

Performance 

Manager Lab: 

“Follow the 

Application” 

Franciscan A 

Service 

Provider Lab: 

“Wirelessly 

nGenius” 

Franciscan A 

nGenius 

Performance 

Manager Lab: 



Franciscan A 

nGenius 

Performance 

Manager Lab: 



Franciscan A 

nGenius 

Performance 

Manager Lab: 



Franciscan A 

TRAINING LABS 

nGenius 

Service Delivery 

Manager Lab: 

“At Your Service” 

Franciscan B 

nGenius 

InfiniStream 

Lab: “Back in 

the Packet” 

Franciscan B 

nGenius 

Service Delivery 

Manager Lab: 

“At Your Service” 

Franciscan B 

nGenius 

InfiniStream 



Franciscan B 

nGenius 

InfiniStream 



Franciscan B 

Collaboration through Focused 

Reports Using nGenius Performance 

Manager v4.9 Reporting 

Alarming with 

nGenius 

Performance 

Manager 

Imperial A 

Imperial A 

Enterprise Track Service Provider Track Theater 

Citrix application 

monitoring with nGenius 

Service Assurance 

Solution 

Imperial B 

Reducing IP Other: Monitor More 

Known Applications in nGenius 

Performance Manager 

Alarming with 

nGenius 

Performance 

Manager 

Imperial A 

Imperial A 

Managing VoIP 

Enterprise Environment 

with MOS and R 

Factor Analysis 

Imperial A 

Managing 

Custom 

Applications 

Workshop 

Imperial A 

BREAK 

12:00pm-1:00pm LUNCH Grand Ballroom A 

Monitoring 

N-tier Applications 

with nGenius 


Packet Analysis Deep Dive 

Franciscan D 

Imperial B 

How Do You 

Know if 

You are Being 

Hacked? 

Imperial B 

Troubleshooting 

Intermittent 

CDM-Flow Data 

Polling and Logging 

Imperial B 

BREAK 

Managing Global 

nGenius Performance Manager 

Servers 

Imperial B 

Ramping Up 

With NetScout 

Franciscan C 

How Do You Know if 

You are Being Hacked? 

Imperial B 

Going Mobile - 

Implications 

of the 

Mobile Workforce 

Franciscan C 

Troubleshooting 

Methods Special 

Interest Group 

What's New 

at Sniffer 

University 

Franciscan C 

Franciscan C 

Using NetScout 

for Compliancy 

Franciscan D 

What's New at 

Sniffer University 

Franciscan C 

Service & Application Delivery Workflows 

Franciscan C 

Utilizing CLA 

Commands in 

nGenius Performance 

Manager v4.9 

Franciscan D 

Case Studies 

in Premium 

Services 

Franciscan D 

Customer Case Study – 

Extending Visibility to the 

Branch with Cisco ISR and 

nGenius Integrated Agent 

Franciscan D 

Assuring Quality of 

Service in a Voice 

over IP Network 

Plaza A 

Configuring the nGenius 

Service Assurance 

Solution for CDMA2000 

Environments 

Plaza A 

Reporting For UMTS 

Environments With 

nGenius Performance 

Manager v4.9 

Technology 

Training: 

LTE Signaling 

in a Nutshell 

Plaza A 

Plaza A 

Technology 

Training: 

IMS Signaling 

in a Nutshell 

Plaza B 

GTAC/Services 

Roundtable with 

Service Provicers 

Plaza B 

Introducing 

NetScout 

Professional 

Services 

Lounge Theater 

What's New in 

MasterCare 

Services 


Reseller Summit | 12:00–5:00 

Continental 5 

What's New in 

MasterCare 

Services 


7:00 PM-9:00 PM 

Grand Ballroom A

7:00 AM-9:00 PM 

Yosemite 

Registration 


When you arrive, be sure to receive your full conference package and get guidance about what is available at 

this year’s event . 

7:30 AM-12:00 PM 

Yosemite - Engage Lounge 

Breakfast 

Continental breakfast will be available in the Engage Lounge in the morning with continued beverage and 

food service through lunchtime . Stop in and grab a beverage or a quick bite in-between sessions . 

8:00 AM–10:00 AM 

Franciscan A 

TRA401a - Hands-on Training Lab 

nGenius Performance Manager Lab: “Follow the Application” 

Fred Balas 

Critical application and network performance metrics are essential for understanding the behavior of your 

core business applications at a moment’s notice . In fact, such metrics as Volume, Packet Size Distribution, 

Packet Size, Packet Rate, Error Type, Error Rate, among others, are the lifeblood clues of any successful 

IT troubleshooting expert team . In this hands-on lab for packet flow-based analysis, we’ll step you through 

the end-to-end process of monitoring and analyzing application behavior using a popular application from 

multiple perspectives in in nGenius Performance Manager . Also learn best practices for the setup of your 

target application, and its transitions through real-time monitoring, application profiling, troubleshooting and 

reporting . 

8:00 AM–10:00 AM 

Franciscan B 


nGenius Service Delivery Manager Lab: “At Your Service” 

Henry Kong, Jay Magarian 

To the typical network user, the network is a place to access the applications they need to do their jobs 

quickly and predictably, from their desktops or anywhere . They do not take kindly to interruptions, slowdowns 

or downtime, nor do they understand why there might be problems . But you must have the answers . In 

this hands-on lab, we’ll introduce you to and demonstrate the key elements of our significantly redesigned 

and enhanced real-time service dashboard that automates detection of service quality problems . Learn 

about contextual, unified service views, integrated threat management, intelligent alerts, and the automated 

reporting of service and network anomalies . 

8:30 AM—9:30 AM 

Imperial A 

BKE202a - Enterprise: Best Practices 

Collaboration through Focused Reports Using nGenius Performance Manager 

v4.9 Reporting 

Jim Wang, Scott Dudick 

Tuesday | November 2, 2010 

Tips and Tricks on creating and publishing reports for key audiences using the new 4 .9 templates . The new Flex 

interface offers any metric any time reporting capability within PM 4 .9 . This in-depth overview for administrators 

of NewsPaper Reports will cover best practices methodology for creating Reports for IT management, business 

stakeholders and third party partners . 

9

ENGAGE '10 | 2010 Annual NetScout User Summit Agenda 

8:30 AM–9:30 AM 

Imperial B 

BKE201 - Enterprise: Best Practices 

Managing Global nGenius Performance Manager Servers 

Kaz Elskes 

Learn the best ways to deploy and manage a global server environment . We’ll look at options, share 

experiences, and make recommendations, on how to manage an internationally deployed nGenius Service 

Assurance solution . 

8:30 AM–9:30 AM 

Plaza A 

BKS302 - Service Provider: Best Practices 

Assuring Quality of Service in a Voice over IP Network 

Surya Kodukulla 

In this session we will cover the parameters and metrics that measure voice quality from a service provider 

perspective . We’ll look at what is meant by voice quality in IP environments and how to manage voice quality 

reporting using capabilities that NetScout Release versions v4 .7MR2 and v4 .9 enable . 

8:30 AM–9:30 AM 

Engage Theater in Yosemite 

BKA134 - Services: Breakouts 

Introducing NetScout Professional Services 

Eric Crump 

Meet and greet the NetScout Professional Services team and have your questions answered about the range 

of services that are available to help you with your NetScout implementation . 

10 

Get Engaged with NetScout’s 

Global Support Team 

Meet NetScout’s Global Technical Assistance Center (GTAC) and 

Premium Support Services Teams in the Engage ’10 Lounge . GTAC 

product support engineers will be on hand all week to discuss 

your product and support questions . Bring your questions for 

the team to troubleshoot using a live environment . The Premium 

Support Services Team will be providing ROI-driven administration 

information and strategic partnering plans . Stop by to see a 

demonstration of new features in the MasterCare Portal (including 

the new ‘My NetScout’) and Knowledge Base . Be sure to meet the 

team, and discover the latest support tools available to you . 

Don’t miss the two sessions that the GTAC Team is hosting in the Engage Theater! 

What’s New with MasterCare Services being held 11/2 at 11:00AM and 3:30PM! 

TUESDAY, NOVEMBER 2, 2010


9:30 AM–10:30 AM 

Imperial A 


Alarming with nGenius Performance Manager 

Bob Sherman 

Network experts face numerous considerations for properly configuring and interpreting alarms and alerts, such as 

knowing which parameters to set, how to prevent alarm overload, and most fundamentally, how to relate alarming 

to overall objectives to become more predictive and preemptive, as well as simply respond to failures . Lots to 

set up and decipher, but we’ll show you how . This presentation / demo explores how and when to apply nGenius 

Performance Manager and nGenius Service Delivery Manager’s extensive alarming capabilities and types of 

alarms to achieve your performance management objectives . We look at what is effective alarming, baselining, 

and thresholding configuration . 

9:30 AM–10:30 AM 

Imperial B 


Citrix Application Monitoring with nGenius Service Assurance Solution 

Sameer Khanna 

Demystifying Citrix monitoring and classification . Here’s a best practice look at the ever-growing usage 

of Citrix capabilities, and the NetScout Citrix Thinwire Tracking Methodology, including requirements, 

installation, classification and monitoring . 

Learn More about NetScout 

Professional Services at Engage ‘10 

The NetScout ® Professional Services team provides 

efficient and effective deployment, specialized and 

industry-focused consulting services to customers 

around the globe and in every industry . With more 

than 200 years of collective expertise in infrastructure 

and network management, including in-depth 

knowledge of the Sniffer ® and nGenius ® solutions, 

NetScout consultants work closely with each client 

to understand the nuances of their particular service 

delivery environment and requirements . Leveraging 

NetScout Professional Services can ease internal 

staffing and time challenges, as well as accelerate 

time to value, reduce learning curves, and ensure and 

optimize the success of your NetScout environment . 

Bring your questions and stop by to meet the team as 

they present in the Engage Lounge on Tuesday 11/2 at 

8:30AM . This team is also available onsite for one-onone 

consultations . 

11


9:30 AM–10:30 AM 

Franciscan D 


Using NetScout for Compliancy 

Brian Philips 

Gain insight into how NetScout can support your event response and internal compliance audit procedures . 

Topics include: looking at the roles of anomaly detection, policy monitoring, forensic support and packet data . 

9:30 AM–10:30 AM 

Plaza A 


Configuring the nGenius Service Assurance Solution for CDMA 2000 

Environments 

Jon Joseph 

In this session we’ll cover the data center environment for CDMA2000 networks and how proper placement, 

configuration and use of nGenius InfiniStream appliances and nGenius Performance Manager can play an 

integral part of a mobile operator’s service assurance strategy for IP multi-service networks . 

9:30 AM–10:30 AM 

Franciscan C 

BKE228 - Enterprise: Breakouts 

Ramping Up with NetScout 

Dave Sciuto, Jeanne Goldfein, June Nugent; Guest Speaker: Steve Webb, UTC 

You are newer to NetScout, so what are some first good steps? In this two part session, hear two of the most 

seasoned NUF Board members take you through their own tips and lessons learned that you can adapt for 

your own teams . Steve Webb, United Technologies, and Jeanne Goldfein, former NUF Board member and 

now NetScout employee, share their most relevant secrets . We’ll also do a quick poll on how others got 

started and then open the discussion for best practices and questions from the participants . Following this 

presentation, you may join the second part of the session, a Birds of a Feather discussion on ways you have 

found most productive to build your NetScout expertise . 

Have a question or want 

to have a product walk 

through one-on-one? 

Our expert R&D staff will be on hand in the 

Engage Lounge to give you all the answers . 

Stop by during these convenient times 

Tuesday – 8:00 AM–6:00 PM 

Wednesday – 10:30 AM–5:00 PM 

Thursday – 10:00 AM–4:00 PM 

12 TUESDAY, NOVEMBER 2, 2010


10:00 AM–12:00 PM 

Franciscan B 


nGenius InfiniStream Lab: “Back in the Packet” 

Brian Hendee 

Follow the packet from the inside out . The final answer is in the packets, just the one you need, when you 

need it . Our nGenius InfiniStream appliances, through its graphical user console, provides Packet-Flow 

visibility, from capture, to index, and filtering, and offers intelligent deep analysis as packets continuously 

cross the wire for storage and retrieval . Learn what packet analysis troubleshooting methods are best for 

what situations . In this hands-on lab, we’ll share best practices and tips to help determine the root cause 

of typical network problems . Investigate trace files to uncover and apply the most productive methods for 

troubleshooting . Learn how to compare the bad with the good, decipher each problem one step at a time, 

and set up effective filtering, one of the best ways to quickly isolate problems . 

10:00 AM–12:00 PM 

Franciscan A 


Service Provider Lab: “Wirelessly nGenius” 

Don Prefontaine 

Service Provider monitoring and network analysis requires a 4G perspective . In addition to the traditional 

enterprise network 3G approach, consideration must also be given to the timing of the user traffic as 

its transits packet tunnels between the Radio Area Network and the provider network while on its way 

to the Provider or Internet resource . In this hands-on lab we’ll examine both bearer (user) and control 

traffic timing to determine if response times are reasonable or if they have crossed the line . As wireless 

infrastructure nodes like PDSNs and SGSNs become loaded, their responsiveness may decline and so may 

the subscriber’s impression of network performance . Using the graphical features of the nGenius Service 

Assurance Solution, we will examine the good, the bad, and the ugly to help you recognize these timing 

issues . 

11:00 AM–12:00 PM 

Imperial A 


Reducing IP Other: Monitor More Known Applications in nGenius Performance 

Manager 

Brian Philips; Guest Speaker: Don Porter, Zions Bancorporation 

Identifying, thereby reducing IP_Other Traffic on your network is a good practice for developing a baseline of 

your network’s typical behavior . This session will help you to more readily identify standard traffic on nonstandard 

ports and identify custom applications by identifying servers and operating systems . Tools and 

methods are included, including knowing how and when to know it is time for launching a few techniques to 

reduce the IP_Other traffic . 

11:00 AM–12:00 PM 

Imperial B 


How Do You Know if You are Being Hacked? 

Fred Phillips 

Thinking your network is secure and knowing your network is secure are not the same things . Knowing 

requires onging assessment of your monitoring techniques, whereas thinking is the belief that the last 

security patch was good enough to hold it together . Does thinking mean your network is safe? No, it just 

means you have not detected the latest hack against it . In this lecture / demo we will examine some of the 

common network attacks and how nGenius your NetScout products are at recognizing them . The techniques 

we’ll cover will get you thinking about how well you know your network, and the monitoring practices you can 

put in place to make it more secure . 

13


11:00 AM–12:00 PM 

Plaza A 


Reporting for UMTS Environments with nGenius Performance Manager v4.9 

Eugene Borimsky 

This session will step participants through the use of nGenius Performance Manager to report on Key 

Performance Indicators (KPIs) and metrics critical for managing user experience in a UMTS network 

architecture . We’ll discuss best practices in analyzing applications including APNs and the GTP protocol, 

Authentication/Accounting and the RADIUS/Diameter protocols, the Names Resolution Process and the DNS 

protocol . In addition, in order to optimize end-to-end visibility of service performance views, we’ll discuss 

nGenius InfiniStream deployment strategies to effectively report on the key UMTS applications and protocols . 

11:00 AM–12:00 PM 

Franciscan C 

BKA135a - Services: Best Practices 

What’s New at Sniffer University 

Dave Sciuto, Jay Magarian, and June Nugent 

In this two part session, hear about the latest learning resources available for the classroom, virtual, and 

self-paced training and certification from the expert learning staff at Sniffer University . We’ll take you through 

our classes, and make recommendations on how to build your own learning path . Following this presentation, 

you may join the second part of the session, a Birds of a Feather discussion on Information Overload, and 

how we all cope with the avalanche of information that now comes our way, for better or worse . 

11:00 AM–12:00 PM 


BKA136a - Services: Best Practices 

What’s New in MasterCare Services 

Mary Roussos, Bill Zakareckis, Steve Sviontek 

The NetScout Support team presents an update on recent changes to MasterCare Services, including 

NetScout’s incident submission system, our Knowledgebase, and how to submit product enhancements . 

12:00 PM-1:00 PM 

Grand Ballroom A 

Lunch 

Lunch buffet available . 

12:00 PM–1:00 PM 

Franciscan C 

BKA140 - Services: Breakouts 

NUF Community Update (Lunch Provided) 

Dave Sciuto, June Nugent 

Our NetScout User Forum annual state of the union will cover last year’s successes, events and programs 

planned, and also how you can participate . Join us for lunch, meet the Community team and the NUF Board 

of Directors as we discuss NUFBlog, Birds of a Feather sessions, Community roundtables, and Special 

Interest Groups (both ongoing and new SIGs planned) . This is also your time to weigh in on the programs 

you would like to see . 


12:00 PM–5:00 PM 

Continental 5 

Reseller 


Reseller Summit (Lunch Provided) 

Alan Fink, Mike Hensley, Anne Germanos, Greg Mayo, Steven Shalita, Michael Szabados; Guest Speaker: John Cash, Bell Canada 

All of NetScout’s Authorized resellers are invited to join this custom session, Ramp up your NetScout 

knowledge with valuable information and updates . Start with a lunch and round table discussion where we want 

to know more about you and hear your feedback on NetScout . The rest of the session is led by key executives, 

who will provide you with strategies (including competitive data) to help you be a NetScout success story . 

1:00 PM–2:00 PM 

Imperial A 


Alarming with nGenius Performance Manager 

Bob Sherman 

Network experts face numerous considerations for properly configuring and interpreting alarms and alerts, 

such as knowing which parameters to set, how to prevent alarm overload, and most fundamentally, how to 

relate alarming to overall objectives to become more predictive and preemptive as well simply responsive 

to failures . Lots to set up and decipher, but we’ll show you how . This presentation / demo explores how and 

when to apply nGenius Performance Manager and nGenius Service Delivery Manager’s extensive alarming 

capabilities and types of alarms to achieve your performance management objectives . We look at what is 

effective alarming, baselining and thresholding configuration . 

1:00 PM–2:00 PM 

Franciscan D 


Utilizing CLA Commands in nGenius Performance Manager v4.9 

Scott Dudick 

CLA now has the ability to work with sites (subnets), and server-based applications (including the application 

tag field) . This session will look at the various uses for the application tag, its impact on controlling 

applications, and enabling our toolset to collaborate with other tools as its master repository, such as CMDBs . 

1:00 PM–2:00 PM 

Imperial B 


Monitoring N-tier Applications with nGenius Performance Manager 

Ken Ferrere 

Assuring high availability of N-tier based applications is a common challenge for IT Executives and 

Managers . Because of their scalability and modularity, these complex application architectures are typically 

used to support high-volume, mission critical applications within the enterprise . However, N-tier applications 

present new management challenges to the IT organization . This session describes how to optimally deploy 

and configure your NetScout solution to help maximize application availability, facilitate effective reporting 

and diagnostics for N-tier applications . Topics include a recommended instrumentation deployment strategy, 

effective management, reporting and diagnostics methodologies using nGenius Performance Manager and 

nGenius Service Delivery Manager . 

15


1:00 PM–2:00 PM 

Franciscan C 

BKE231 - Enterprise: Birds of a Feather (BOF) 

Going Mobile - Implications of the Mobile Workforce 

Dave Sciuto, Russ Currie 

Recent statistics indicate that texting is the norm for over 60% of the adult population; many of us sleep 

with our PDA’s on, and ‘regular office hours’ are a thing of the past . In fact, we are ‘wired’ 7 by 24 . With the 

tremendous changes and challenges of more network elements than ever before, the variety of ways to 

connect, and the lightning speed of technology changes, there’s lots of room for error, but even more for 

opportunity . In this Birds of a Feather session, we’ll explore tools, techniques and solutions to keep your 

mobile workers ‘plugged in’ . 

1:00 PM–3:00 PM 

Franciscan A 

TRA401b - Hands-on Training Lab 


Fred Balas 

See description for TRA401* on page 9 . 

1:00 PM–3:00 PM 

Franciscan B 




See description for TRA402a on page 9 . 

1:00 PM-6:00 PM 


Break 

We are hosting beverage and snack service all afternoon in Engage Lounge . Stop in and grab a beverage or 

a quick bite in-between sessions . 

1:00 PM–5:00 PM 

Plaza B 

BKS313 - Service Provider: Breakouts 

Technology Training: IMS Signaling in a Nutshell 

Guest Trainers: Neerav Dalal, Award Solutions 

The Internet Protocol Multimedia Subsystem (IMS) is an access-independent service control architecture 

that enables multimedia services to end users via Internet-based protocols . This custom workshop provides 

an overview of the signaling scenarios of IMS in 3GPP networks along with its key benefits and challenges . 

A brief overview of the architecture and key operating principles are presented followed with various 

procedures related to registration, session setup, media negotiation . Also examined: session centralization 

and continuity in IMS for mobility, deployment of IMS including interconnection with legacy networks and 

other IMS networks, as well as challenges associated with IMS implementations . Intended Audience: This 

course provides a comprehensive high level view of the 3GPP IMS signaling and operations . It is designed 

as an introduction to key concepts and messages related to session setup in the IMS networks . 


See what we’re up to at Engage ‘10…. 

SPECIAL INTEREST GROUP (SIG) 

Troubleshooting Methodology 

Innovative collaboration, that’s what we’re all about. In fact, the TSM is 

designing custom tutorials with NetScout to help new users ramp up on 

NetScout products. Join us at Engage ’10 to learn more. “Our mission is 

to explore the use of NetScout products, identify common functionality, and 

relate it through Best Practices, FAQ sheets, and workfl ows gathered from 

the Community, in order to maximize the effective use of the tools. “ 

Learn more at the Community table in the Engage Lounge or attend 

NUF Community sessions at Engage ‘10 

For more information contact 

Dave Sciuto at dave.sciuto@netscout.com or 603.233.1569 


1:00 PM–5:00 PM 

Plaza A 


Technology Training: LTE Signaling in a Nutshell 

Guest Trainers: Russ Edwards, Award Solutions 

Long Term Evolution (LTE) is a 4th generation wireless network technology based on IP and a high speed 

radio interface . It provides much higher data rates (over 100 Mbps) to users while reducing cost-per-bit 

for service providers . LTE is very important to wireless operators who are eager to deploy multimedia 

rich Internet content over a wireless medium with seamless access: anywhere, anytime . This custom 

workshop provides an overview of the LTE technology, including the network architecture, sub-networks, 

and the interworking architecture v . 2G/3G networks, with specific emphasis on signaling and messaging 

differentiation . Also examined: various procedures related to authentication, bearer setup, mobility and their 

associated signaling . Intended Audience: This course provides a comprehensive high level view of the LTE 

signaling and operations . It is designed as an introduction to key concepts and messages related to session 

setup in LTE networks . 

2:00 PM–3:00 PM 

Imperial B 

BKE207b - Enterprise: Best Practices 

How Do You Know if You are Being Hacked? 

Fred Phillips 

Thinking your network is secure and knowing your network is secure are not the same things . Knowing 

requires onging assessment of your monitoring techniques, whereas thinking is the belief that the last 

security patch was good enough to hold it together . Does thinking mean your network is safe? No, it just 

means you have not detected the latest hack against it . In this lecture / demo we’ll examine some of 

the common network attacks and how intelligent your NetScout products are at recognizing them . The 

techniques we’ll cover will get you thinking about how well you know your network, and the monitoring 

practices you can put in place to make it more secure . 

17


2:00 PM–3:00 PM 

Imperial A 


Managing VoIP Enterprise Environments with New MOS and R-Factor Analysis 

Surya Kodukulla 

Learn Best Practices Methodology to manage VoIP resources effectively with the nGenius Service Assurance 

Solution . Hear about the ability to view voice, data and video services side by side, validate new and existing 

services in QoS classes, look at capacity planning, evaluate MOS and R-Factor metrics, intelligent early 

warning with Service Delivery Manager v4 .9 KPI enhancements and back in time forensics as it pertains to 

VoIP technologies . 

2:00 PM–3:00 PM 

Franciscan D 

BKA137 - Services: Best Practices 

Case Studies in Premium Services 

Sue Weaver, Mitzi Sapp, Brian Kolenda; Guest Speakers: Jack Anderson, GE; Igor Edylin, Bank of America; Richard Stover, HSBC; Mike Wang, 

Barclays Capital 

Learn how NetScout can help you better focus leverage your staff resources on your hottest business 

needs . Hear from your peers on how NetScout has assisted them accelerate ROI, optimize deployment, 

and augment your staff to keep your employees focused on the business and let NetScout focus on the 

technology and tools to assist you with successfully meeting the demands of the business . 

2:00 PM–3:00 PM 

Franciscan C 


Troubleshooting Methods Special Interest Group (SIG) 

Dave Sciuto, John Swierk, Jeanne Goldfein; Guest Speakers: Sangram Pattanaik, Visa; Gary Roesler, HP 

Our Troubleshooting Methods SIG members have been meeting over the past months to prepare and present a 

collaborative tutorial that should help all NetScout users in a very instructive way . This will be the first of its kind: 

a body of knowledge adapted by NetScout employees and customers, in concert . The NUF Community and 

SIG leads will explain how an existing VoIP training tutorial, selected for enhancement, was augmented to meet 

the needs of a larger audience migrating to VoIP technologies . Hear how the team constructed the scenario, 

reviewed the content, and extended the value of this learning module to be most relevant . 

3:00 PM–5:00 PM 

Franciscan B 



Brian Hendee 


3:00 PM–5:00 PM 

Franciscan A 

TRA401c - Hands-on Training Lab 


Fred Balas 




3:30 PM–4:30 PM 

Imperial B 


Troubleshooting Intermittent CDM-Flow Data Polling and Logging 

Richard Hill 

To assist with 7 by 24 data availability, nGenius Performance Manager supports a tool known as flowlogger . 

This tool provides troubleshooters with the capability to track latency issues by inspecting row captures to help 

determine the cause of intermittent failures and gaps with data . In this session, we go through the mechanics 

and implications of using this tool . 

3:30 PM–4:30 PM 

Franciscan D 


Customer Case Study – Extending Visibility to the Branch with Cisco ISR and 

nGenius Integrated Agent 

Bruce Sweet, Guest Speakers: Manju Ramanathpura, Cisco; Ravi Kejariwal, Morgan, Lewis & Bockius LLP 

End-users expect high-quality delivery of business services, regardless of whether they are in a headquarters 

or remote office location . To help protect network and application performance, the Morgan, Lewis & Bockius 

law firm has implemented the nGenius Integrated Agent in their Cisco ISRs at several of their satellite offices . 

Come and hear firsthand what best practices are involved in the implementation and ideas on how to make it 

part of an ongoing service delivery management process . 

3:30 PM–4:30 PM 

Imperial A 


Managing Custom Applications Workshop 

Glenn Davies 

Building and Tuning Custom Applications: Learn how to discover, build, and tune custom applications in their 

nGenius Performance Manager environment from a seasoned NetScout consultant . We’ll review application 

types and when each should be used, application response time (how it works and when to use it), the how 

and why of URL-based applications, and how to build custom applications for Microsoft, multimedia and other 

challenging applications . 

3:30 PM–4:30 PM 

Franciscan C 

BKA135b - Services: Breakouts 

What’s New at Sniffer University 

Dave Sciuto, Jay Magarian, June Nugent 

In this two part session, hear about the latest learning resources available for the classroom, virtual, and 

self-paced training and certification from the expert learning staff at Sniffer University . We’ll take you through 

our classes, and make recommendations on how to build your own learning path . Following this presentation, 

you may join the second part of the session, a Birds of a Feather discussion on Information Overload, and 

how we all cope with the avalanche of information that now comes our way, for better or worse . 

3:30 PM–4:30 PM 


BKA136b - Services: Breakouts 

What’s New in MasterCare Services 

Mary Roussos, Bill Zakareckis, Steve Sviontek 

The NetScout Support team presents an update on recent changes to MasterCare Services, including 

NetScout’s incident submission system, our Knowledgebase, and how to submit product enhancements . 

19


5:00 PM–6:00 PM 

Franciscan D 


Packet Analysis Deep Dive 

Apurva Prakash, Chitta Narayana 

NetScout supports a variety of packet analysis approaches, products and options . Hear from our expert 

Engineering team about your options (and our products) for packet analysis and decode, then discuss in this 

Birds of a Feather session how you can capitalize on the packet in your own environments . 

5:00 PM–6:00 PM 

Franciscan C 


Service and Application Delivery Workflows 

Jim Wang, Matthew Demuesy, Praveen Raghuraman 

Our nGenius Service Assurance Solution embodies a wide variety of visualizations and metrics to help 

solve, respond to, and plan your network service delivery scheme . In this Birds of a Feather session hear a 

snapshot of these approaches and then share your observations and guidance for mastering the challenges 

of your complex network environment . 

5:00 PM–6:00 PM 

Plaza B 


GTAC/Professional Services Roundtable with Service Providers 

Andrea Lagan, Eric Crump, Glenn Davies, Brian Philips, Sue Weaver 

Ask the questions you are dying to ask, but didn’t know whom to ask . Our panel of the most senior Global 

Support Service leaders and Professional Services Team will be on hand to respond to your most discerning 

questions related to Service Provider network deployments of NetScout products . 

5:00 PM–7:00 PM 

Franciscan B 

TRA403g - Hands-on Training Lab 


Brian Hendee 


5:00 PM–7:00 PM 

Franciscan A 

TRA401g - Hands-on Training Lab 


Fred Balas 


7:00 PM-9:00 PM 


Welcome Reception 

NetScout welcomes you for this informal networking reception . Enjoy “Tastes of San Francisco”, lively 

conversation with your peers and the NUF Board who are the sponsors of this event . 



Wednesday | Sessions at a Glance 

8:00am 

9:00am 

10:00am 

11:00am 

12:00pm 

1:00pm 

2:00pm 

3:00pm 

4:00pm 

5:00pm 

7:00am-6:00pm Registration Open Yosemite 

7:30am-8:30am BREAKFAST Grand Ballroom A 


6:30 PM-10:30PM 

6:00pm 

Offsite - California Academy of Sciences 

BREAK 

Enterprise Track Service Provider Track 


Enterprise: Ask the 

Experts Panel 

(lunch provided) 


nGenius 

Performance 

Manager Lab: 



Franciscan A 

nGenius 

Service 

Delivery 

Manager 

Lab: 

“At Your 

Service” 

Franciscan A 

TRAINING LABS 

nGenius 

InfiniStream 



Franciscan B 

nGenius 

InfiniStream 



Franciscan B 

Franciscan C 

Ready for the Future: The NetScout Technology Vision 

Grand Ballroom B 

Keynote Speaker -- Dr. James Canton 


What's New for Our Enterprise Customers 


Under the Hood: A Deeper Look at NetScout’s Technology Vision 

Government/Public 

Sector Breakout 

Imperial A 

Government/Public 

Sector Breakout 

(continued) 

Imperial A 

Financial 

Breakout 

Imperial B 

Financial 

Breakout 

(continued) 

Imperial B 


BREAK 

Healthcare 

Breakout 

Continental 8 

Healthcare 

Breakout 

(continued) 

Continental 8 

Enterprise 

Breakout 

Grand Ballroom 

B 

Enterprise 

Breakout 

(continued) 

Grand Ballroom 

B 

Transforming for the Future: 

New Business Models, Services and Networks 

22 WEDNESDAY, NOVEMBER 3, 2010 

Plaza A 

Product Strategy and Roadmap for 

Service Provider Customers 

nGenius Subscriber 

Intelligence for 

CDMA2000 

Operators 

Plaza A 

Plaza A 

Customer Roundtable Discussion 

Plaza A 

nGenius Subscriber 

Intelligence for 

GPRS/UMTS/HSPA+ 


Plaza B

7:00 AM-6:00 PM 

Yosemite 

Registration and Information 

Stop in at our information and registration desk anytime throughout the day with any questions you have 

about the event . 

7:30 AM-8:30 AM 


Breakfast 

Start your day off right and enjoy a sit down breakfast with your peers . 

8:30 AM-9:30 AM 


GSA101 - General Session 

Ready for the Future: The NetScout Technology Vision 

Anil Singhal 

Start this year’s Engage summit with an up-to-date look at our global technology vision as articulated by 

our founder and CEO, Anil Singhal, who drives and shapes the direction of our products and technologies 

in response to your needs . As collaboration is this year’s focus for Engage ’10, Anil will share with you his 

unique and expert perspective on the challenges, opportunities, and next steps we all face and must address 

in the coming months and years ahead . 

9:30 AM-10:30 AM 



WEDNESDAY, NOVEMBER 3, 2010 

Keynote: 

The Extreme Future: Top Technology Trends in the 21st Century 

Guest Speaker: Dr. James Canton 

Hear respected author, blogger, social scientist, business advisor, and global futurist, Dr . 

James Canton, CEO and Chairman, Institute for Global Futures, share his insights on the 

business and technology climate that will reshape the world . Dr . Canton examines the 

innovations and developments that are impacting businesses now and in the future . He has 

advised 3 White House Administrations, the National Science Foundation, MIT’s Media Lab, Europe, and is 

a commentator on CNN . His books, “The Extreme Future: The Top Trends That Will Reshape the World in 

the 21st Century” and Technofutures: How Leading-Edge Innovations Will Transform Business in the 21st 

Century” also illustrate key future trends that are significantly influencing our business climate . 

10:30 AM-11:00 AM 


Break 

Wednesday | November 3, 2010 

Refreshments will be served in the Engage Lounge . Stop by for a quick bite and to network with our partners 

and internal exhibits . 

23


11:00 AM–12:00 PM 


GSE250 - Enterprise: General Session 

What’s New for Our Enterprise Customers 

Russ Currie, Tom Casey, Jim Wang 

Hear more about specific releases and solution enhancements beneficial to your organization . The last 12 

months have seen significant advancements in nGenius Service Assurance Solution products, technologies 

and functionality . And there is much still on the horizon to help enterprise organizations better optimize, 

protect, and simplify service delivery management with NetScout solutions . This session will spotlight product 

release updates and enhancements as well as unveil the roadmap direction for Enterprise focused solutions . 

11:00 AM–12:00 PM 

Plaza A 

GSS262 - Service Provider: General Session 

Service Provider Keynote - Transforming for the Future: New Business 

Models, Services and Networks 

Guest Speaker: Robert Rich, TM Forum 

Faced with broadening competition, declining margins for traditional services, increasing 

demand for new services and applications, unprecedented bandwidth consumption, capital 

constraints and accelerated technology shifts, service providers are looking to increase 

their business agility, operational efficiency and customer loyalty . To address this, many 

operators have initiated a series of transformation programs, exploring new business models, service 

portfolios, networks and customer facing initiatives . This session will explore the following areas: How new 

application areas like web video, M2M, cloud computing and social networking are changing the subscriber 

base, and what customers are looking for now . How shifting markets are creating new opportunities and 

obstacles for service providers . How service provider business models must evolve to meet customer 

needs . How regulators are likely to respond to market change . How new technology like LTE and smart 

devices will contribute to and be impacted by market evolution . How service providers are approaching 

customer experience, and where they plan to focus their efforts . A number of forward looking scenarios will 

be discussed and evaluated that will provide insight into how service providers might position themselves to 

profit from this transformation . 

12:00 PM-1:00 PM 


Lunch 

Enjoy more conversation and networking with your peers over lunch . After you finish, be sure to head down 

to the Engage Lounge as it is open during the lunch break for you to have an opportunity to engage with our 

partners, and other key groups at NetScout . 

12:00 PM–1:00 PM 

Franciscan C 

BKE220a - Enterprise: Breakouts 

Enterprise: Ask the Experts Panel (Lunch Provided) 

Steve Meredith, Russ Currie, Tom Casey, Neeraj Khatwani, Greg Mayo, Rajeev Nadkarni, Chitta Narayana, Jim Wang 

Ask the questions you are dying to ask, but didn’t know whom to ask . Our panel of the most senior 

development leaders and architects will be on hand to respond to your most discerning questions related to 

Enterprise network deployments of NetScout products . Ask not only how it works, why it works that way, and 

how should it work but also make recommendations to our staff members who are more than willing to listen . 

24 WEDNESDAY, NOVEMBER 3, 2010

Ramp Up Quickly 

Join the NetScout User Forum 

while you are at Engage’10 

Did you know that most software application users only learn about 10% to 20% of an application’s functionality? 

Think about it . In your fast-paced environment, how much time, on your own, can you devote to learning any 

application to its fullest? That’s where a community of peers, who face the same issues you do, can help . 

The NetScout User Forum (NUF) Community is a group of about 3,000 NetScout users dedicated to: 

• Sharing practical experiences, 

• Leading Special Interest Groups (SIGs), 

• Collaborating with other community members, and 

• Building collective knowledge . 

This year’s conference is only one of the many collaborative community events that NUF members attend . 

Several times during the year, we gather online or on the phone to discuss networking topics of interest through 

the NUFBlog .com, Birds on a Wire (BOW), Community Roundtables, and SIGs . 

You are invited to join the community, if not already a NUF member, and take part in the innovative collaboration that 

NUF has to offer . Join a SIG, like the Troubleshooting Methodology, Reporting, or Ramp Up SIGs, talk with NetScout 

product managers, developers, and other experts in a BOW, get help with an issue in our NUFBlog forums, or learning 

something new with other users at a Community Roundtable . Learn more about how NUF can help you when you visit 

our NUF community table in the Engage ’10 Lounge . 

Dave Sciuto 

Community Manager 

Knowledge Resources, 

Engineering 

Our Mission: 

• Share practical experience 

• Lead a SIG 

• Collaborate with other users 

• Build collective knowledge 

• . . . .to achieve maximum business value from your 

NetScout products 

Nearly 3000 members worldwide 

• Open to all NetScout end users free of charge 

• Dedicated web site at netscoutuserforum .com and blog 

at nufblog .com 

• Community programs for topical discussions of the day, 

learning prototypes, best practices 

Our Board of Directors 

Volunteer Board of Directors provide 

community advice . Active members: 

Sangram Pattanaik, Visa 

Steve Webb, United Technologies 

Igor Eydlin, Bank of America 

Steve Leventhal, Johnson Controls 

Jeanne Goldfein, Sales Engineer 

Rick Crawford, Oracle 

Andrew Brill, Network Consultant Expert


1:00 PM–2:00 PM 


GSE251 - Enterprise: General Session 

Under the Hood: A Deeper Look at NetScout’s Technology Vision 

Steven Shalita, Russ Currie, Apurva Prakash 

In today’s enterprise there’s an application for everything and virtually everything and everybody is 

connected . But what good is having the most advanced applications and services if they are not delivered 

reliably and efficiently? Join us for a deeper look into the NetScout technology vision to learn what it means 

for you and your NetScout technology investments . In this session, we will explore the practical application 

of our technology direction and translate this into how it will help you deal with increases in complexity and 

transaction volume across your network . Hear how NetScout is anticipating the future and helping you meet 

the challenges . 

1:00 PM–3:00 PM 

Plaza A 


Service Provider Product Strategy and Roadmap 

Bruce Kelley, Mike Ratzlaff, John English 

Overview of NetScout’s strategic direction for assuring user experience in Service Provider networks . In this 

comprehensive session we will cover technology focus areas and supporting capabilities that that we plan to 

implement as part of an overall Service Delivery Management framework for assuring user experience and 

operational excellence in modern IP multi-service networks . The discussion will also cover the technology 

supported and functionality delivered in our recent releases (4 .9 and 4 .9MR1) as well as our plans for 

upcoming releases that support our Service Provider customer initiatives . These plans include support for IPV6, 

enhancements to LTE service assurance, IMS, business intelligence and so forth . 

1:00 PM–3:00 PM 

Franciscan B 



Brian Hendee 


1:00 PM–3:00 PM 

Franciscan A 

TRA401d - Hands-on Training Lab 


Fred Balas 


2:00 PM–5:30 PM 


BKE216 - Enterprise: Segment Breakout 

Enterprise Breakout 

Donny Fulton, Brian Wilson, Austin Smith, Jim Wang, Stephen Smith; Guest Speaker: Leslie Cass, CH2MHill 

A focused opportunity to hear more in-depth uses of the nGenius Service Assurance Solution in enterprise 

network environments . Topics to be covered include: Service delivery management of valuable business 

services in converged environments; How nGenius Service Delivery Manager enables organizations to 

achieve preemptive preventative performance management; an Enterprise Customer Best Practices Tutorial; 

and Customer Roundtable discussion . 


2:00 PM–5:30 PM 

Imperial B 


Financial Breakout 

Mark Fink, Geoff Guy, Tom Casey, Mike Valladao; Guest Speakers: Scott Palmer, Scottrade 

A focused opportunity to hear more in-depth uses of the nGenius Service Assurance Solution in financial 

organizations’ network environments . Topics to be covered include: Visibility into service delivery of financial 

applications and services; tracking and trending responsiveness of key customer facing services; achieving 

preemptive and preventative performance management with nGenius Service Delivery Manager; Customer 

Best Practices Tutorial; Customer Roundtable discussion . 

2:00 PM–5:30 PM 

Imperial A 


Government/Public Sector Breakout 

Wayne Collins, Rich Harle, Michel Beauregard, Praveen Raghuraman, Craig Seim; Guest Speaker: Narayan Makaram, ArcSight, Inc. 

A focused opportunity to hear more in-depth uses of the nGenius Service Assurance Solution in government 

and public sector network environments . Topics to be covered include: Cyber Security Initiatives attacked 

with nGenius Service Delivery Manager; Achieving the right balance in selecting monitoring hardware; 

becoming more preemptive and preventative using nGenius Service Assurance Solution; Government 

Customer Best Practices Tutorial Customer Roundtable discussion . 

2:00 PM–5:30 PM 

Continental 8 


Healthcare Breakout 

Eric Gray, Wes Roberts, Andy Hess, Matthew Demuesy, Daniel Campbell; Guest Speakers: Misty Collins, Cerner; Oscar Galdona, WellCare 

A focused opportunity to hear more in-depth uses of the nGenius Service Assurance Solution in healthcare network 

environments . Topics to be covered include: Service delivery management of valuable healthcare business 

services; How nGenius Service Delivery Manager enables organizations to achieve preemptive and preventative 

performance management; Healthcare Customer Best Practices Tutorial; Customer Roundtable discussion . 

3:00 PM-3:30 PM 


Break 



3:00 PM–5:00 PM 

Franciscan B 



Brian Hendee 


3:00 PM–5:00 PM 

Franciscan A 



Henry Kong and Jay Magarian 


WEDNESDAY, NOVEMBER 3, 2010 

27


3:30 PM–4:30 PM 

Plaza A 


nGenius Subscriber Intelligence for CDMA2000 Operators 

Jim Vale 

This session will provide an overview of nGenius Subscriber Intelligence for CDMA2000 Operators . We will 

bring you up to date on the features and capabilities of this analysis module in the nGenius Service Assurance 

Solution including a presentation of the workflows from both nGenius Performance Manager and nGenius 

Service Delivery Manager . We will also discuss the monitoring locations in CDMA2000 networks for optimal 

coverage and the information obtained from the xDRs generated by nGenius InfiniStream appliances monitoring 

the different links . Attendees will be able to view the different screens including the session summary, session 

ladder diagram, error code distribution, and summary details available on a per session basis . Highlights will be 

given on analysis techniques by failure code, subscriber, handset and network elements . 

3:30 PM–4:30 PM 

Plaza B 


nGenius Subscriber Intelligence for GPRS/UMTS/HSPA + Operators 

John English,Tom Schroer 

This session will provide an overview of nGenius Subscriber Intelligence for GPRS/UMTS/HSPA+ network 

operators . We will provide you with an understanding of the features and capabilities and integrated 

workflows between different modules in the nGenius Service Assurance Solution . We will also include 

a presentation of the monitoring locations from the core to access portions of the network that should 

be considered for optimal coverage and to maximize the actionable information obtained from the xDRs 

generated by nGenius InfiniStream appliances monitoring the different links . Attendees will be shown the 

screens available including the session summary, session ladder diagram, error code distribution, and 

summary details available on a per session basis . Highlights will be given on analysis techniques by failure 

code, APN, Handset, RNC ID and subscriber . 

4:30 PM–5:30 PM 

Plaza A 


Customer Roundtable Discussion 

Bruce Kelley, Mike Ratzlaff, John English, Jim Vale, and Tom Schroer 

This session provides a forum for our customers to interact with the NetScout product team and ask 

questions and provide candid feedback to the people responsible for roadmap and vision of our service 

assurance solution . We will be soliciting questions and comments both in advance and at the conference 

from our user group attendees and addressing those in open forum . 

6:30 PM-10:30PM 

Offsite - California Academy of Sciences 

Customer Appreciation Offsite Event 

Buses leave the Hilton at 6:30PM to bring the group to the beautiful Golden Gate Park where we have 

an evening for you to continue to Learn, Discover and Share . NetScout has secured the entire California 

Academy of Sciences Museum for our exclusive use . Network with each other as your explore the living 

Rainforest, see a planetarium show or just experience their world-class aquarium . As you tour the facility, 

sample exquisite cuisine from a top-notch San Francisco caterer . 



Thursday | Sessions at a Glance 

8:00am 

9:00am 

10:00am 

11:00am 

12:00pm 

1:00pm 

2:00pm 

3:00pm 

4:00pm 

5:00pm 

6:00pm 

6:00pm 

7:00am-5:00pm Registration and Information Desk Open Yosemite 

7:30am-8:30am BREAKFAST Grand Ballroom A 


Enterprise Track 


nGenius 

Performance 

Manager Lab: 



Franciscan A 

nGenius 

Performance 

Manager Lab: 



Franciscan A 

nGenius 

Service 

Delivery 

Manager 

Lab: 

“At Your 

Service” 

Franciscan A 

TRAINING LABS 

nGenius 

Performance 

Manager Lab: 



Franciscan B 

nGenius 

InfiniStream 



Franciscan B 

nGenius 

InfiniStream 



Franciscan B 

Executing on the Vision: Delivering Maximum Value to Our Customers 


Increasing Our Product Velocity: Faster, More Predictive Product 

Delivery from NetScout Grand Ballroom B 

Putting nGenius 

Virtual Agent To Work 

In a Virtualized Data 

Center Environment 

Imperial A 

Introducing nGenius 

Integrated Agent 

and How it Works 

Imperial A 

BREAK 

Evolving the User Interface: Simplifying the User Experience 

Troubleshooting Challenging Issues 

with nGenius InfiniStream 

Appliance and Sniffer Analysis 

nGenius InfiniStream 

Appliance Hardware 

Deep Dive 

Imperial A 

Imperial A 


Managing VoIP 

in Enterprise 

Environments With New 

MOS & R-Factor Analysis 

Imperial B 

nGenius Service Assurance 

Solution As Part of an 

ITIL Process 

Imperial B 

REPEAT - Collaboration 

Through Focused Reports 

Using nGenius PM v4.9 

Imperial B 

Enterprise: 

Ask the Experts 

Panel 

Franciscan C 

Added Protection with 

Threat Management 

Capabilities 


Tuning for Results in 

nGenius Service Delivery Manager 


Proactive Alarming 

Capabilities in nGenius 

Service Assurance Solution 


Conference Close and Town Meeting 


Service Provider Track 

See below 

“BKS322” 

See below 

“BKS324” 

Service Visualization 

and User Experience 

Management 

Deploying LTE/EPC With 

Confidence – Service 

Assurance In 4G Networks 

11:00am–11:30am | BKS322: Assuring Multi-Media Messaging Service | Plaza A 

11:30am–12:00pm | BKS324: Taming Over The Top Services - Impact Analysis 

of Over the Top Services in Mobile IP Networks | Plaza A 

30 THURSDAY, NOVEMBER 4, 2010 

Plaza A 

IP Troubleshooting and 

Analysis Approaches in 

Microsoft Media Room 

Environments 

Plaza A 

Plaza B 

Best Practices for Assuring 

Core Service Enablers 

For IP Based Services 

Plaza B 

Avoid the Churn - Rolling Out 

and Managing Smart Phone 

and Mobile Broadband Devices 

In Next Generation Networks 

Customer Solutions & Wrap Up 

Plaza A 

Plaza B

7:00 AM-5:00 PM 

Yosemite 

THURSDAY, NOVEMBER 4, 2010 

Registration and Information 

Stop in at our information and registration desk anytime throughout the day with any questions you have 

about the event . 

7:30 AM-8:30 AM 


Breakfast 

Start your day off right and enjoy a sit down breakfast with your peers . 

8:30 AM-9:30 AM 



Executing on the Vision: Delivering Maximum Value to Our Customers 

Michael Szabados 

As partners in pursuing excellence, NetScout and the NetScout user community have a combined vested 

interest in achieving and exceeding our corporate goals . Learn from our Chief Operating Officer and 

NetScout User Forum Champion, Michael Szabados, the strategies and methods our company will apply to 

execute on our vision to drive maximum business value from NetScout . 

9:30 AM-10:00 AM 



Increasing Our Product Velocity: Faster, More Predictive Product Delivery from 

NetScout 

Steve Meredith, Russ Currie 

As the foundation of our product development process going forward, agile development practices will fuel 

our design processes and ensure our team’s productivity . Agile methods as applied to product development 

cycles will help provide us with informed decision making, and gain timely results for product delivery . Hear 

from Steven Meredith, Vice President, Engineering, how the R&D team is undergoing a major process 

and collaborative shift to increase our product velocity, and from Russ Currie, Vice President, Product 

Management, on our product plans . 

10:00 AM-10:15 AM 


Break 



10:15 AM-11:00 AM 



Evolving the User Interface: Simplifying the User Experience 

Greg Mayo 

Thursday, November 4, 2010 

Achieving a quality user experience is essential for deploying software tools quickly and efficiently, so all 

users and business stakeholders clearly understand what interfaces they are navigating and what data they 

are receiving . Hear from Greg Mayo, Chief Software Architect, the detailed plans NetScout has for providing 

a consistent and common UI experience that also addresses the areas of usability and scalability . 

31


11:00 AM–11:30 AM 

Plaza A 


Assuring Multi-Media Messaging Service 

Quyen Bo 

Multi-media Messaging Service is a key revenue contributor for operators and along with Short Message Service 

accounts for the majority of non-voice revenue . We will discuss monitoring requirements, the solution architecture 

and system configuration to best monitor and report on the performance of MMS transactions for successful 

delivery of the service . In this session we will be exploring an example use case in a UMTS environment . 

11:00 AM–12:00 PM 

Imperial B 


Managing VoIP in Enterprise Environments with New MOS and R-Factor Analysis 

Brian Wilson, Mark Fink 

Learn Best Practices Methodology to manage VoIP resources effectively with the nGenius Service Assurance 

Solution . Hear about the ability to view voice, data and video services side by side, validate new and existing 

services in QoS classes, look at capacity planning, evaluate MOS and R-Factor metrics, intelligent early 

warning with Service Delivery Manager v4 .9 KPI enhancements and back in time forensics as it pertains to 

VoIP technologies . 

11:00 AM–12:00 PM 

Imperial A 


Putting nGenius Virtual Agent to Work in a Virtualized Data Center Environment 

Tom Casey, Donny Fulton; Guest Speaker: Gary Roesler, HP 

Hear about enhancements to the nGenius Virtual Agent along with best practices when used with the 

nGenius Service Assurance Solution InfiniStreams in data center environments . The complexity of 

virtualized server environments will be less murky with the nGenius Virtual Agent and the entire nGenius 

Service Assurance Solution v4 .9 to assure service delivery throughout your data center and VMWare ESX 

environment . Hear from experienced users of the solution some of the tried and true approaches that are 

working,and avoid the pitfalls they can warn you about . 

11:00 AM–12:00 PM 

Franciscan C 

BKE220b - Enterprise: Breakouts 

Enterprise: Ask the Experts Panel 

Steve Meredith, Russ Currie, Neeraj Khatwani, Greg Mayo, Rajeev Nadkarni, Chitta Narayana, Jim Wang 

Ask the questions you are dying to ask, but didn’t know whom to ask . Our panel of the most senior 

development leaders and architects will be on hand to respond to your most discerning questions related to 

Enterprise network deployments of NetScout products . Ask not only how it works, why it works that way, and 

how should it work but also make recommendations to our staff members who are more than willing to listen . 

11:00 AM–12:00 PM 

Plaza B 


Deploying LTE/EPC With Confidence - Service Assurance In 4G Networks 

Bruce Kelley 

This session will provide attendees with insight into key considerations for monitoring within the Evolved 

Packet Core in order to effectively roll out LTE/EPC networks and associated services and services enablers . 

We will discuss the critical interfaces, associated session flows and metrics that you need to consider and 

demonstrate how the nGenius Service Assurance Solution can provide support along the entire LTE/EPC 

technology and service deployment lifecycle . 

32 THURSDAY, NOVEMBER 4, 2010

11:30 AM–12:00 PM 

Plaza A 


Taming Over-the-Top Services - Impact Analysis of Over-the-Top Services in 

Mobile IP Networks 

Glenn Davies 

Over-the-top services such as VoIP, file sharing and streaming media, compete with branded applications for, 

in some cases, scarce bandwidth to the customer . The problem with some of these applications is that they 

can potentially starve out revenue generating services used by other customers and high value accounts . 

We will provide information on how best to monitor and analyze the various applications running over their 

networks to help operators take action on optimizing the delivery of services to their customers . 

12:00 PM-1:00 PM 


Lunch 

Enjoy more conversation and networking with your peers over lunch . After you finish, be sure to head down 

to the Engage Lounge as it is open during the lunch break for you to have an opportunity to engage with key 

groups at NetScout . 

1:00 PM–2:00 PM 



Added Protection with Threat Management Capabilities in nGenius Service 

Delivery Manager 

Wayne Collins, Praveen Raghuraman 

Learn how the new threat managment features in nGenius Service Delivery Manager augment existing 

security initiatives . You will see the new Flex interface and enhanced anomaly detection capability for 

threat management within Service Delivery Manager v4 .9, and gain insight into some best practices 

recommendations . This in-depth examination of the new threat management capabilities will cover 

configuration, analysis, drill-down workflows and how to best leverage the information . 

1:00 PM–2:00 PM 

Imperial A 



Introducing nGenius Integrated Agent and How It Works 

Tom Casey, Austin Smith 

What is the nGenius Integrated Agent and where and how it can help is the focus of this session . The new 

Integrated Agent operating with Cisco ISR and HP ProCurve offers a way to gain cost-effective visibility to the 

branch office and remote locations and the challenges to service delivery management that cloud computing 

presents . Hear and see how nGenius Integrated Agent is meeting these unique visibility challenges for WAN 

managers, traffic engineers and network managers . 

1:00 PM–2:00 PM 

Imperial B 


nGenius Service Assurance Solution as Part of an ITIL Process 

Guest Speaker: Gary Roesler, HP; Mitzi Sapp 

Best practices guidance on ways to use nGenius Service Assurance Solution as part of an ITIL process . 

If your IT organization has migrated towards an ITIL process approach, then you can’t miss this session . 

Discover tips & tricks from an experienced user on areas where the nGenius Service Assurance Solution can 

be incorporated as a constructive part of that process . 

33


1:00 PM–2:00 PM 

Plaza B 


Best Practices for Assuring Core Service Enablers for IP Based Services 

Glenn Davies, Matthias D’Autremont 

This session will provide best practices on monitoring and analyzing performance issues of core service 

enablers as part of a proactive strategy in managing user experience in modern IP networks . Applications 

such as RADIUS, Diameter, DNS, DHCP, LDAP play a key role in ensuring access to the network as well 

as proper authentication and charging . When any of these critical functions are behaving improperly, the 

resulting impact could affect performance across many services that they support . NetScout will discuss 

how operators are using our solution to assure proper delivery of services that rely on these mission critical 

applications and how best to instrument the network to obtain optimal visibility . 

1:00 PM–2:00 PM 

Plaza A 

BKS318a - Service Provider: Breakouts 

Service Visualization and User Experience Management With nGenius Service 

Delivery Manager 

Greg Mayo 

This module will provide an overview of the service visualization and intelligent early warning capabilities 

of nGenius Service Delivery Manager in action . Leveraging a demo, we will cover the key features of 

the application that include flexible service modeling and visualization, service domain hierarchy views, 

automated detection of anomalous service and application behavior and the ability to support a broader 

base of users with actionable, intuitive information on the cause and location of problems affecting user 

experience . This session will incorporate examples applicable to fixed and mobile operators, regardless of 

the underlying technology . 

1:00 PM–3:00 PM 

Franciscan A 

TRA401e - Hands-on Training Lab 


Fred Balas 


1:00 PM–3:00 PM 

Franciscan B 

TRA401h - Hands-on Training Lab 


Henry Kong 


2:00 PM–3:00 PM 

Imperial A 

BKA130 - Enterprise: Breakouts 

Troubleshooting Challenging Issues with nGenius InfiniStream Appliance and 

Sniffer Analysis 

Pat Duyck, Mike Ratzlaff, Wes Roberts, Andrei Uyehara, Wells Fargo Guest Speakers: Bruce Gouin, Chip Robles, Wells Fargo 

Tips and Tricks using the nGenius InfiniStream Console . A common implementation choice is placing the 

standalone nGenius InfiniStream Appliance into targeted hot spots in the network for critical, always-on 

troubleshooting . In this session, experts in using the Sniffer Console and Sniffer Focused Intelligence will 

highlight tips and tricks for troubleshooting those challenging issues that will accelerate complex problem 

resolution . 


2:00 PM–3:00 PM 


BKA132 - Enterprise: Breakouts 


Tuning for Results in nGenius Service Delivery Manager 

Wayne Collins, Jim Wang, Neeraj Khatwani 

Tips and tricks on tweaking nGenius Service Delivery Manager anomaly analysis and dashboards . The new 

nGenius Service Delivery Manager dashboard is a powerful tool in pinpointing critical information for several 

different audiences in the organization . In this tips and tricks session, you will learn how to put the new Flex 

interface in Service Delivery Manager v4 .9 to use for the stakeholders you support with some experienced 

customer best practices recommendations . 

2:00 PM–3:00 PM 

Plaza A 


IP Troubleshooting and Analysis Approaches in Microsoft Media Room 

Environments 

Matthias D’Autremont, Greg Finley 

This Birds of a Feather session provides operators deploying Microsoft’s Mediaroom and other Video over 

IP architectures a forum to discuss applications for IP monitoring and analysis that the nGenius Service 

Assurance Solution can provide . There are several moving parts in the service delivery supply chain for 

broadcast and on-demand video for both fixed and mobile subscribers; this BOF will provide a forum 

for operators deploying this technology to explore potential use cases for remote IP packet capture and 

monitoring and IP packet-flow base KPIs provided by the NetScout solution . If you are deploying this 

technology and interested in participating in this forum, please be sure to sign up . 

2:00 PM–3:00 PM 

Plaza B 


Avoid the Churn - Rolling Out and Managing Smart Phone and Mobile 

Broadband Devices In Next Generation Networks 

Suvo Rakkhit, Quyen Bo 

Smart phones represent considerable top line revenue growth for mobile operators . When performance 

problems occur with these devices and related services it can not only affect this revenue stream, but also 

adversely affect an operator’s reputation for quality of service . Throughput problems with these devices, such 

as the iPhone, can be the result of different factors along the entire service delivery supply chain . In complex IP 

based mobile networks, a service assurance strategy consisting of nGenius Performance Manager leveraging 

nGenius InfiniStream appliances deployed at key traffic aggregation points in the data center, mobile core 

and access can provide the end-to-end visibility needed to proactively identify, analyze and resolve problems 

affecting user experience . In this session we will step you through ways to assure the successful rollout and 

continued operation of high profile, high revenue smart phones and mobile broadband devices . 

35


2:30 PM-3:00 PM 


Break 



3:00 PM–4:00 PM 

Plaza A 


Customer Solutions 

Guest Speakers: Tanya Nasehoglu, Bell Mobility; Tony Brkic, Telstra; Moderator: Tom Schroer 

This session will showcase examples where customers have utilized the NetScout solution in their dayto-day 

workflows . Our customers will show how they have been able to utilize and implement their service 

management strategy with the features provided by the nGenius Service Assurance Solution . 

3:00 PM–4:00 PM 

Imperial B 

BKE202b - Enterprise: Breakouts 

Collaboration through Focused Reports using nGenius Performance Manager 

v4.9 Reporting 

JIm Wang, Scott Dudick; Guest Speaker: Milkos Farago, IBM 

Tips and tricks on creating and publishing reports for key audiences using the new v4 .9 templates . The 

new Flex interface offers any metric any time reporting capability within PM v4 .9 . This in-depth overview 

for administrators of NewsPaper Reports will cover best practices methodology for creating reports for IT 

management, business stakeholders and third-party partners . 

3:00 PM–4:00 PM 

Imperial A 


nGenius InfiniStream Appliance Hardware Deep Dive 

TARGET AUDIENCE: Advanced nGenius InfiniStream users 

Tom Casey 

In this technical session, we will discuss several areas related to the way the nGenius InfiniStream Appliance 

is configured and deployed . Some of the areas that NetScout engineers and experts will cover include best 

practices around storage optimization, RAID configurations and hardware resiliency . 

3:00 PM–4:00 PM 



Proactive Alarming Capabilities in nGenius Service Assurance Solution 

Wayne Collins, Praveen Raghuraman 

Best practices examples of how to target & configure KPIs and alarms . Key Performance Indicators (KPIs) 

are significant metrics that indicate the status of application services in Service Delivery Manager and 

Performance Manager . This KPI & anomaly analysis session looks at the metrics, including slow response 

times, timeouts, user and server events and packet loss, VoIP quality indicators, etc . and how they can be 

tuned for the most demanding specialized application scenarios . 

3:00 PM–5:00 PM 

Franciscan B 

TRA403e - Hands-on Training Lab 


Brian Hendee 



3:00 PM–5:00 PM 

Franciscan A 

TRA401f - Hands-on Training Lab 



Fred Balas 

See description for TRA401 on page 9 . 

4:00 PM–5:00 PM 


GSA106 - General Session: ALL 

Town Meeting and Conference Close 

Michael Szabados, Steven Shalita, Mike Ratzlaff, Russ Currie, June Nugent 

Our annual Town Meeting gives you the fl oor to share ideas and make your voices count . Share with the user 

community what’s on your minds as we close out the conference to put it all in perspective . 

5:00 PM–7:00 PM 

Franciscan A 

TRA403h - Hands-on Training Lab 

nGenius Infi niStream Lab: “Back in the Packet” 

Brian Hendee 


5:00 PM–7:00 PM 

Franciscan B 




See description for TRA402a on page 9 . 

Join a new 

SPECIAL INTEREST GROUP (SIG) 

- REPORTING 

- RAMP UP 

We’re announcing the launch of two new SIGs to help users 

create more effective reports and come up to speed more 

quickly with NetScout Products. 

Learn more at the Community table in the Engage Lounge 

or attend NUF Community sessions at Engage ‘10 

For more information contact Dave Sciuto at dave.sciuto@netscout.com or 603.233.1569 

37

Keynote Speakers 

Dr. James Canton 

Institute for Global Futures 

Dr . James Canton is a renowned global futurist, social 

scientist, keynote presenter, author, and visionary business 

advisor . For over 30 years, he has been insightfully 

predicting the key trends that have shaped our world . He is 

a leading authority on future trends in innovation and The 

Economist recognizes him as one of the leading futurists, 

worldwide . He is the author of The Extreme Future: The Top 

Trends That Will Reshape the World in the 21st Century, 

Dutton 2006, and Technofutures: How Leading-Edge 

Innovations Will Transform Business in the 21st Century, 

Next Millennium Press, 2004 . 

GSA105: Keynote: The Extreme Future: Top Technology 

Trends in the 21st Century Futurist, Author and 

Visionary Business Advisor 

Robert Rich 

Managing Director, TM Forum 

Robert Rich is an independent consultant advising service 

providers, technology vendors, enterprises and investors 

on business and technology strategies . Mr . Rich previously 

held senior executive positions at several noted research 

firms and within the computer/networking industry . He 

has extensive knowledge of all aspects of managing 

telecommunications as well as developing effective 

business strategies . 

GSS262: Service Provider Keynote: Transforming for the 

Future: New Business Models, Services and 

Networks 

Guest Speakers 

Narayan Makaram, Senior Product Marketing Manager – 

ArcSight 

BKE218: Government Breakout 

Manju Ramanathpura, Product Manager, Service Routing 

Technology Group – Cisco 

BKE235: Customer Case Study – Extending Visibility to the 

Branch with Cisco ISR and nGenius Integrated 

Agent 

Neerav Dalal, Director, 4G Business Practice – 

Award Solutions 

BKS313: Technology Training: IMS Signaling in a Nutshell 

Russ Edwards 

Senior Consultant/ Director Accounts – Award Solutions 

BKS312: Technology Training: LTE Signaling in a Nutshell 

NUF Board Members 

Andrew Brill, Manager – Kaiser Permanente 

Rick Crawford, Senior Network Engineer – Oracle 

Igor Edylin, Vice President – Bank of America 

BKA137: Case Studies in Premium Services 

Sangram Pattanaik, Lead Systems Engineer – Visa Inc . 

BKE229: Troubleshooting Methods Special Interest Group 

(SIG) 

Steve Webb, Manager, Network Services – 

United Technologies Corporation 

BKE228: Ramping Up with NetScout 

38 BIOGRAPHIES

Customer Speakers 

Jack Anderson, Network Architect – GE 


Tony Brkic, Technical Expert –Telstra 

GSS260: Customer Solutions 

John Cash, Account Executive – Bell Canada 

Reseller Summit 

Leslie Cass, Communication Analyst – CH2M Hill 

BKE216: Enterprise Breakout 

Misty Collins 

Capacity Planner – Cerner Corporation 

BKE219: Healthcare Breakout 

Milkos Farago, LAN / WAN engineer – IBM Australia 

BKE202B: Collaboration through Focused Reports using 

nGenius Performance Manager v4 .9 Reporting 

Oscar Galdona, Principal Engineer –WellCare 


Bruce Gouin, Priority Support Engineer – Wells Fargo 

BKA130: Troubleshooting Challenging Issues with nGenius 

InfiniStream Appliance and Sniffer Analysis 

Ravi Kejariwal, Manager of Networking/ Technical Support 

– Morgan, Lewis & Bockius LLP 



Agent 

Tanya Nasehoglu, Data Network Engineer – Bell Mobility 


Have a great story to tell? 

There’s always next year… 

Users are already talking about Engage ’11 and 

you can become a critical part of it . Throughout the 

year we will be reviewing candidates for our next 

event . If you are eager to share your experiences 

and would like to participate, please contact us at 

engage10@netscout .com . 

Story to Tell ad 

Scott Palmer 

Enterprise Monitoring Senior Engineer – Scottrade 

BKE217: Financial Breakout 

Jeffrey Pelot, CTO – Denver Health Hospital 

Analyst Day 

Donald Porter, VP, Network Engineering and Operation – 

Zions Bancorporation 

BKE206: Reducing IP Other; Monitor More Known 

Applications in nGenius Performance Manager 

Chip Robles, Priority Support Engineer – Wells Fargo 



Gary Roesler,Systems Information Architect – HP 

BKE232: nGenius Service Assurance Solution as Part of an 

ITIL Process 

BKE230: nGenius InfiniStream Appliance Hardware Deep 

Dive 


(SIG) 

Rick Stover, Senior Consultant – HSBC Technology 

Services 


Jan Venter, Performance Manager – MTN Group Limited 

Analyst Day 

Michael Wang, AVP – Barclays Capital 


39 BIOGRAPHIES 

BIOGRAPHIES 39

NetScout Executive Speakers 

Anil Singhal, Founder, President and CEO, COB 

GSA101: Ready for the Future: The NetScout Technology 

Vision 

Michael Szabados, Chief Operating Officer 

GSA104: Executing on the Vision: Delivering Maximum Value 

to Our Customers 

Bruce Kelley 

Chief Technology Officer 

GSS263: Service Provider Product Strategy and Roadmap 

GSS264: Customer Roundtable Discussion 

BKS319: Deploying LTE/EPC With Confidence - Service 

Assurance In 4G Networks 

Russ Currie, VP, Product Management 

BKE220: Enterprise: Ask the Experts Panel 

GSE250: What’s New for Our Enterprise Customers 

GSE251: Under the Hood: A Deeper Look at NetScout’s 

Technology Vision 

GSA102: Increasing Our Product Velocity: Faster, More 

Predictive Product Delivery from NetScout 

GSA106: Conference Close and Town Meeting 

BKE231: Going Mobile - Implications of the Mobile Workforce 

Al Fink, VP, Operations & Channels 

Engage Master of Ceremonies 


Andrea Lagan, VP, Global Support 

BKS325: GTAC/Support Roundtable with Service Providers 

Steve Meredith, VP, Engineering 


GSA102: Increasing Our Product Velocity: Faster, More 

Predictive Product Delivery from NetScout 

Mike Ratzlaff, VP Service Provider Product Management 

and QA 





Steven Shalita, VP, Marketing 




Bruce Sweet, VP, Business Development 



Agent 

NetScout Speakers 

Quyen Bo, Senior Sales Engineer 

BKS322: Assuring Multi-Media Messaging Service 

BKS323: Avoid the Churn - Rolling Out And Managing Smart 

Phone And Mobile Broadband Devices In Next 

Generation Networks 

Eugene Borimsky, Principal Customer Support Engineer 

BKS304: Reporting for UMTS Environments with nGenius 

Performance Manager v4 .9 

Daniel Campbell, Senior Product Marketing Manager 


Tom Casey, Product Line Manager, Instrumentation 

BKE221: Putting nGenius Virtual Agent to Work in a 

Virtualized Data Center Environment 

BKE222: Introducing nGenius Integrated Agent and How It 

Works 

BKE220b: Enterprise: Ask the Experts Panel 



BKE230: nGenius InfiniStream Appliance Hardware Deep 

Dive 

Wayne Collins, Chief Solutions Architect 

BKA132: Tuning for Results in nGenius Service Delivery 

Manager 

BKE224: Added Protection with Threat Management 

Capabilities in nGenius Service Delivery Manager 

BKE227: Proactive Alarming Capabilities in nGenius Service 

Assurance Solution 

BKE218: Government/Public Sector Breakout 

Eric Crump, Director, Global Professional Services 


BKA134: Introducing NetScout Professional Services 

Matthias D’Autremont, Director, Sales Engineering 

BKS321: Best Practices for Assuring Core Service Enablers 

for IP Based Services 

BKS326: IP Troubleshooting and Analysis Approaches in 

Microsoft Media Room Environments 

Glenn Davies, Senior Consultant, Eastern Region 


BKS324: Taming Over-the-Top Services - Impact Analysis of 

Over-the-Top Services in Mobile IP Networks 

BKE212: Managing Custom Applications Workshop 

BKS321: Best Practices for Assuring Core Service Enablers 

for IP Based Services 

Matthew Demeusy, Product Manager 

BKE233: Service and Application Delivery Workflows BOF 


40 BIOGRAPHIES

Scott Dudick, PSS On-Site Engineer 

BKE202b: Collaboration through Focused Reports using 


BKE209: Utilizing CLA Commands in nGenius Performance 

Manager v4 .9 

BKE202a: Collaboration through Focused Reports using 


Pat Duyck, Principal Sales Engineer 



Kaz Elskes, On-Site Engineer 

BKE201: Managing Global nGenius Performance Manager 

Servers 

John English, Product Line Manager 



BKS308: nGenius Subscriber Intelligence for GPRS/UMTS/ 

HSPA + Operators 

Ken Ferrere, Senior Sales Engineer 

BKE210: Monitoring N-tier Applications with nGenius 


Mark Fink, Senior Sales Engineer 

BKE226: Managing VoIP in Enterprise Environments with 

New MOS and R-Factor Analysis 


Greg, Finley 



Donny Fulton, Principal Sales Engineer 


BKE221: Putting nGenius Virtual Agent to Work in a 

Virtualized Data Center Environment 


Works 

Anne Germanos, Channel Operations Manager 


Jeanne Goldfein, Senior Sales Engineer 


Eric Gray, Director Sales Engineering 


Geoff Guy, Sales Engineer 


Rich Harle, Senior Sales Engineer 


Andy Hess, Principal Sales Engineer 


Richard Hill, Principal Customer Support Engineer 

BKE213: Troubleshooting Intermittent CDM-Flow Data 

Polling and Logging 

Sameer Khanna, Manager, Premium Support Services 

BKE203: Citrix Application Monitoring with nGenius Service 


Neeraj Khatwani, Senior Director Engineering 



Manager 

Surya Kodukulla, Manager, On-Site Support Services 

BKS302: Assuring Quality of Service in a Voice over IP 

Network 

BKE211: Managing VoIP Enterprise Environment with new 

MOS and R-Factor Analysis 

Greg Mayo, Senior Consulting Engineer 

GSA107: Evolving the User Interface: Simplfying the User 

Experience 


Rajeev Nadkarni, Engineering Director, Instrumentation 


Chitta Narayana, General Manager - NetScout India 


BKE234: Packet Analysis Deep Dive 

Brian Philips, Professional Svcs Solution Architect 

BKE205: Using NetScout for Compliancy 


BKE206: Reducing IP Other; Monitor More Known 

Applications in nGenius Performance Manager 

Apurva Prakash, Development Manager 



BKE234: Packet Analysis Deep Dive 

Praveen Raghuraman, Product Manager 


BKE227: Proactive Alarming Capabilities in nGenius Service 


BKE224: Added Protection with Threat Management 

Capabilities in nGenius Service Delivery Manager 

BKE233: Service and Application Delivery Workflows 

Suvo Rakkhit, Senior Sales Engineer 

BKS323: Avoid the Churn - Rolling Out And Managing Smart 

Phone And Mobile Broadband Devices In Next 

Generation Networks 

Wes Roberts, Sales Engineer 





BIOGRAPHIES 41

Mary Roussos, Principal Business Systems Analyst 

BKA136: What’s New in MasterCare Services 

Mitzi Sapp, Manager, On-Site Support Services 

BKE232: nGenius Service Assurance Solution as Part of an 

ITIL Process 

Tom Schroer, Product Marketing Manager 

GSS262: Transforming for the Future: New Business Models, 

Services and Networks 




GSS264L: Customer Roundtable Discussion 

BKS308: nGenius Subscriber Intelligence for GPRS/UMTS/ 

HSPA + Operators 

Craig Seim, Segment Marketing Manager 


Austin Smith, Senior Sales Engineer 



Works 

Steve Smith, Senior Product Marketing Manager 


Steve Sviontek, Director, GTAC 


Andrei Uyehara, Product Manager 



Jim Vale, Product Manager 


BKS307: nGenius Subscriber Intelligence for CDMA2000 


Mike Valladao, Product Marketing Manager 


Jim Wang, Product Line Manager, Applications 




BKE202: Collaboration through Focused Reports using 



Manager 

BKE233: Service and Application Delivery Workflows BOF 

Sue Weaver, Director, Premium Support Services 



Brian Wilson, Director, Sales Engineering 

BKE226: Managing VoIP in Enterprise Environments with 

New MOS and R-Factor Analysis 


Bill Zakareckis, Director, Knowledge Management 


NetScout Training 

Fred Balas, Manager, Curriculum Development 

BKS312: Technology Training: LTE Essentials 

TRA401: nGenius Performance Manager Lab: “Follow the 


BKS313: Technology Training: IMS Essentials 

Brian Hendee, Principal Technical Trainer 

TRA403: nGenius InfiniStream Lab: “Back in the Packet” 

Henry Kong, Principal Technical Trainer 

TRA402: nGenius Service Delivery Manager Lab: “At Your 

Service” 

TRA401: nGenius Performance Manager Lab: “Follow the 


Jay Magarian, Manager, Training Operations 

TRA402: nGenius Service Delivery Manager Lab: “At Your 

Service” 

BKA135: What’s New at Sniffer University 

Fred Phillips, Principal Technical Trainer 

BKE207: Troubleshooting Hacker Attacks with nGenius 

Service Assurance Solution 

Don Prefontaine, Master Instructor 

TRA405: Service Provider Lab: “Wirelessly nGenius” 

Bob Sherman, Principal Technical Trainer 

BKE204: Alarming with nGenius Performance Manager 

John Swierk, Principal Technical Trainer 



(SIG) 

42 BIOGRAPHIES

NetScout User Forum Community 

Management 

June Nugent, Director, Corporate Knowledge Resources 

NUF Board Meeting 


BKA140: NUF Community Update 



Dave Sciuto, Community Manager 

NUF Board Meeting 

BKE231: Going Mobile - Implications of the Mobile Workforce 



BKE229: Troubleshooting Methods Special Interest Group (SIG) 

BKA140: NUF Community Update 

Conference Management 

Andrea Smith, Engage Conference Manager 

Nathalie Peterson, Engage Event Manager 

Lynn Pekalsky, Engage Event Manager 

Eileen Haggerty, Director, Technical Sales 

Steven Morgan, Director, Creative Services 

Betsy Landon, Engage Data Manager 


BIOGRAPHIES 43

ENGAGE ‘10 | 2010 Annual NetScout User Summit Agenda 

Americas East 

310 Littleton Road 

Westford, MA 01886-4105 

Phone: 978-614-4000 

Toll Free: 800-357-7666 

Americas West 

178 E . Tasman Drive 

Suite 101 

San Jose, CA 95134 

Phone: 408-571-5000 

Asia Pacific 

Room 105, 17F/B, No . 167 

TunHwa N . Road 

Taipei, Taiwan 

Phone: +886 2 2717 1999 

NetScout offers sales, support, and services in over 32 countries (see website for contact details) . 

Europe 

One Canada Square 29th floor 

Canary Wharf 

London E14 5DY, United Kingdom 

Phone: +44 207 712 1672 

Copyright © 2010 NetScout Systems, Inc . All rights reserved . NetScout, nGenius, Sniffer, and InfiniStream are registered trademarks of NetScout Systems, Inc . and/or its 

affiliates in the United States and/or other countries . Other brands and product names, and registered and unregistered trademarks are the sole property of their respective 

owners . NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs .

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