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the resource revolution IT’S OUR WOMENS’ TURN they are doing it, and proud of it For them, projects matter, not gender!
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the resource revolution<br />
IT’S OUR WOMENS’ TURN<br />
they are doing it, and proud of it<br />
For them,<br />
projects matter,<br />
not gender!
While our challenges are getting<br />
bigger every day, our women are<br />
emerging even tougher, taking<br />
the lead to wear the hats of most<br />
unconventional roles<br />
Shyam J Bhan<br />
CEO, SUEZ India BA<br />
Over the last 30 years of our presence in India, our company has<br />
played a major role in the transformation of the cities, supporting<br />
the customers with our advanced technologies, expertise and<br />
experience. We are in business of delivering essentials to life to<br />
millions of people, thus it comes with heavy responsibility and<br />
accountability. Any human error can be a catastrophe. We simply<br />
can’t go wrong. To achieve this, our employees work, day in and<br />
out, to ensure everything is in place.<br />
In this context, I would like to highlight the role of our women<br />
employees.Empowering women and achieving gender equality<br />
have been always the priority for SUEZ India BA. What has been<br />
noteworthy is our women’s dedication, zeal and hard work<br />
towards the growth of our organization. While our challenges are<br />
getting bigger every day, our women are emerging even tougher,<br />
taking the lead to wear the hats of most unconventional roles,<br />
rewriting history and creating milestones. Our women have been<br />
at the helm of some of our critical positions – from being plant<br />
managers to customer care center executives handling aggrieved<br />
customers when the city is short of water supply in peak summer<br />
and the list goes on and on.<br />
These spirited young women employees are our inspiration, our<br />
mentors and often at times, solutions.<br />
This book is a very humble attempt to capture the contribution of<br />
some of our women and place on record appreciation and respect<br />
for all of them.
I have always been extremely<br />
passionate about science, nature<br />
and the environment<br />
When she joined SUEZ three<br />
years back, barely she knew this<br />
would be a long term career<br />
plan for her. A graduate in Biotechnology,<br />
Darshana had many<br />
career options but she chose to<br />
stick to environment sector. “I have<br />
always been extremely passionate<br />
about science, nature and the<br />
environment, hence I did my major<br />
in environmental science in the final<br />
year of my course.”<br />
Starting her career in laboratory in<br />
2013, today Darshana is a Process<br />
Engineer at 550 MLD T.K.HalliWater<br />
Treatment Plant (Phase 2) in<br />
Karnataka which caters potable<br />
water to more than 3 million people<br />
in Bangalore. This plant is part of<br />
1550 MLD water treatment facility at<br />
TK Halli Water Works designed, built<br />
and operated by SUEZ.<br />
What excites Darshana most at job<br />
is the exposure to the latest worldclass<br />
technology likeAquaDAF,<br />
Darshana P<br />
Process Engineer, TK Halli,<br />
Bangalore<br />
Densadag, etc.at SUEZ plants. In<br />
2015, on her visit to a Sewerage<br />
treatment plant in Paris, she was<br />
amazed to see that the technology<br />
used in those plants were same to<br />
those in India.<br />
Darshana believes young<br />
professionals like her must choose<br />
environment as a career option as<br />
there are lot of scope in the sector.<br />
She has successfully motivated<br />
many of her friends to pursue<br />
higher education in environmental<br />
engineering. In future, she would<br />
love to do research and develop<br />
technologies that could bring further<br />
advancement in the water sector.<br />
“At the end of each day I know what it feels like to provide a<br />
service that everyone needs to survive. I always hold my head<br />
high and take pride for choosing this career.”
I have always been extremely<br />
passionate about science, nature<br />
and the environment<br />
When she joined SUEZ three years<br />
back, barely she knew this would<br />
be a long term career plan for<br />
her. A graduate in Bio-technology,<br />
Darshana had many career options<br />
but she chose to stick to environment<br />
sector, unlike many of her former<br />
classmates at Gandhi Institute of<br />
Technology and Management,who<br />
opted either industrial houses or<br />
software engineering companies.<br />
“I have always been extremely<br />
passionate about science, nature<br />
and the environment, hence I did my<br />
major in environmental science in<br />
the final year of my course. In 2013,<br />
after the completion of my course, I<br />
joined SUEZ.”<br />
Starting her career in laboratory,<br />
today Darshana is a Process<br />
Engineer at 550 MLD T.K.HalliWater<br />
Treatment Plant (Phase 2) in<br />
Karnataka which provides potable<br />
water to more than 3 million people<br />
in Bangalore. SUEZ has designed,<br />
Darshana P<br />
Process Engineer, TK Halli,<br />
Bangalore<br />
built and operate a cumulative<br />
of 1550 MLD WTP for Bangalore<br />
Water Supply and Sewerage Board<br />
which supplies water to more than<br />
5 million people, nearly 60% of<br />
population of Bangalore.<br />
What excites Darshana most at job<br />
is the exposure to the latest worldclass<br />
technology in the water sector<br />
at SUEZ plants. In 2015, on her visit<br />
to a Sewerage treatment plant in<br />
Paris, she was amazed to see that<br />
the technology used in those plants<br />
were same to those in India. In TK<br />
Halli, SUEZ has installed its patented<br />
advanced clarification technology<br />
AquaDAF, a highly compact design,<br />
which was implemented for the<br />
“At the end of each day I know what it feels like to provide a<br />
service that everyone needs to survive. I always hold my head<br />
high and take pride for choosing this career.”
I believe what matters in the<br />
initial years of your career is<br />
learning and development<br />
Born in a small village in Karnataka,<br />
Smitha wanted to pursue<br />
Engineering course, however, could<br />
not do so due to financial constraint.<br />
Nonetheless, that didn’t deter her<br />
ambition and firm determination<br />
to chase her dreams and she<br />
completed her MSc in Bio-chemistry.<br />
Starting her career from the Cubbon<br />
Park Tertiary Treatment Plant as a<br />
trainee, today she is managing both<br />
Cubbon Park and Lal Bagh Sewerage<br />
Treatment plants with a capacity of<br />
1.5MLD each.<br />
“I believe what matters in the initial<br />
years of career is learning and<br />
development. I am happy that SUEZ<br />
offered me that platform,” says<br />
Smitha. She had participated in<br />
many leadership programs in India<br />
and O&M Day in Paris. Known for her<br />
sincerity and hard work, the plants<br />
managed by herhas always received<br />
accolades equally from the client as<br />
well as the visitors for its operation<br />
Smitha Reddy<br />
Plant Manager<br />
Lal BaghSTP &Cubbon Park STP<br />
Bangalore<br />
and maintenance.<br />
Smitha believes her work is quite<br />
inspiring as it is directly contributing<br />
to the environment of her city and<br />
well-being of society. Cubbon Park<br />
plant produces quality water that<br />
is being used for the maintenance<br />
of the park. Happy with the<br />
performance, the client has given the<br />
task of upgradation of the plant to 4<br />
MLD to SUEZ.<br />
Living with her parents in Bangalore,<br />
she is proud to take care of her<br />
family and feels great that women<br />
are no less when it comes to<br />
contributing to the family, profession<br />
and society.<br />
“I find my job inspiring and fulfilling as I am making a direct<br />
contribution to the environment of my city and the well-being<br />
of my society”
It is necessary that<br />
we look at the issues<br />
from customers’<br />
perspective.<br />
Working at Customer Care Center<br />
for Malviya Nagar Water Services,<br />
Seema and Pinky, two young<br />
executives, are determined to uphold<br />
SUEZ’s reputation, come what may.<br />
Their roles have been critical for<br />
the success of the project that has<br />
improved the water distribution and<br />
customers’ service in Malviya Nagar<br />
UGR Command Area in New Delhi.<br />
While their routine job include<br />
receiving payments, registering<br />
complaints, sharing information<br />
related to various services, there are<br />
occasions, for instance during peak<br />
summer, when the city goes through<br />
acute shortage of water supply,<br />
Seema, Pinky and their colleagues<br />
have to face aggrieved customers<br />
who often put their endless patience<br />
to test.<br />
“It is necessary that we must look<br />
at the issues from the customers’<br />
perspective. Then only it becomes<br />
easier to handle”, says Seema.<br />
The Center sees a large number<br />
of senior citizen with their specific<br />
needs and they need to be addressed<br />
Seema & Pinky<br />
Customers Care Executives<br />
MNWS Project<br />
New Delhi<br />
with patience, compassion and<br />
in a way so as to make them feel<br />
welcome and valued. “It feels good<br />
when customers recall your name<br />
and recognize the good service you<br />
provided them during their last<br />
visit. Appreciation is after all so<br />
motivating,” says Pinky.<br />
Originally hailing from Uttarakhand,<br />
Seema is a BBA from Indraprastha<br />
University and would like to pursue<br />
MBA in future. Pinky wants to<br />
continuously contribute to improve<br />
customer service systems, policies,<br />
processes and technology based<br />
on her day-to-day experience at<br />
the Center to further enhance the<br />
customer experience.<br />
Seema and Pinky, you both have<br />
made us proud and are our brand<br />
ambassadors in truest sense.
These spirited young women<br />
colleagues are our inspiration<br />
SUEZ India Pvt. Ltd<br />
Unitech Business Park,<br />
Tower A, 2nd Floor,<br />
South City 1, Gurgaon – 122001<br />
Telephone: +91 (124) 4680100<br />
E-mail: sales.india@suez.com<br />
Website : suez-environnement.com