OPS 571 Final Exam 2017 | Answers free | Operating Management
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12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of<br />
the following is given to a supply chain which has an evolving supply process based on<br />
functional products?<br />
Risk hedging<br />
Forward looking<br />
Efficient<br />
Agile<br />
13. There are many applications of poka-yokes in service organizations. Which of the<br />
following is one of the three-T's used to classify poka-yokes?<br />
Trust<br />
Teamwork<br />
Task<br />
Time<br />
14. Which of the following is a major factor that distinguishes service design and<br />
development from manufacturing design and development?<br />
The service package has the same legal protection available to manufactured goods.<br />
Manufacturing is far more capital intensive than services.<br />
The service process and service product can be developed independently.<br />
The service package is the major output of the development process.<br />
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