VIable

NDHI
NAT IONAL DIALOGUE FOR
Healthcare Innovation
Diabetes Education Program
Organization Overview
• Novo Nordisk is a global healthcare company with
over 6000 US employees
• Novo Nordisk has more than 90 years of innovation
and leadership in diabetes care
Background
Diabetes is a complex chronic condition that requires
treatment coordination and patient engagement to
achieve the best outcomes. Novo Nordisk created the
Diabetes Education Program (DEP) to be a pioneer
in education that inspires and empowers health care
professionals to provide better methods of diabetes
prevention, detection, and treatment.
Program Details
The DEP mission is to improve patient outcomes by
providing best-in-class education to health care providers,
office staff and patients, focusing on all key
aspects of diabetes management, including appropriate
treatment and patient adherence.
DEP is a train-the-trainer program that supports physician
practices across the nation, specifically targeting
those providers who treat a high volume of diabetes
patients. The National Committee for Quality Assurance
(NCQA) has recognized DEP’s quality by awarding the
program: Disease Management Certification in Program
Design. The program has continued to maintain that
level of recognition since 2014.
The program is divided into three major components:
• Clinical Education
––
A full curriculum of educational sessions (led by
Novo Nordisk Educators) that support healthcare
providers to improve the diagnosis, treatment,
and management of diabetes
--
These educational sessions are tailored
based on the need of the customer and
may provide resources to support better
adherence, such as utilizing motivational
interviewing techniques to engage patients
--
The Educators may review the ADA Standards
of Care Guidelines along with a few key
resources to support getting patients to goal
––
Mentoring sessions, in which healthcare providers
can observe the Educator interacting with
patients to demonstrate effective techniques for
engaging patients and helping them to actively
manage their diabetes
• Pen Training
––
Comprehensive training on proper use of Novo
Nordisk pen products
––
Instructions for product safety, injection site
selection, storage, and disposal requirements
• Diabetes Academy
––
Sessions held in the community to help increase
the awareness of diabetes and how to manage it
––
Audience participants may have diabetes themselves,
care for someone with diabetes, or be
at risk for developing diabetes
An Initiative of the
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Diabetes Education Program