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internet / PHone serViCe tiPs And trouBLesHootinG internet / phone service tips and troubleshooting how to reset your cable modem • Unplug the power cord from the back of your cable modem. All of the lights should go off. If you have Mediacom Phone please follow the instructions on how to reset your phone modem (see below). • Shut down your computer. If you have a router, unplug the power cord from the router, also. • Wait 30 seconds. *While waiting, make sure the coaxial cable and Ethernet/USB cords are securely plugged into the back of the cable modem, computer and cable outlet. • Plug the power back into your cable modem. Wait a couple of minutes for the modem to run through the self test and boot up properly. • If you have a router plug the power cord back in. Wait for the router to power back up. • Turn your computer back on. • If your Internet is still not working, please contact Internet Technical Support at 1-855-Mediacom. how to reset your phone modem • If your modem has a battery, remove the battery from your cable modem (the battery is located on the bottom of the modem). Then unplug the power cord from the back of the modem. • Wait 30 seconds. *While waiting, make sure the coaxial cable is securely plugged into the back of the cable modem and cable outlet. Also, make sure the phone cord is securely plugged into the port that is labeled “Tel 1” on the back of the cable modem and to the back of the phone. • Plug the power cable back into the cable modem. Wait a couple of minutes for the modem to run through the self test and boot up properly. • Put the battery back into the modem. • Check for a dial tone on your phone. The light labeled “Tel 1” will not go solid until you check for a dial tone. • If your phone service is still not working, please contact Phone Technical Support. how do I change my email password? • Open up Internet Explorer, and go to www.mediacomtoday.com. • You may need to enter your zip code so it can load your local Mediacom page. • Click on the “Forgot Password?” link in the upper right-hand corner of the screen, underneath “Log In To Check Email.” • Enter your email address only. *Make sure you DO NOT include “@mchsi.com” at the end of your email address. • Click the button labeled “Reset Your Password.” • Completely fill out the reset password form. • The password must be 8-16 characters long, cannot contain any spaces and is case-sensitive. • Click on the button labeled “Submit.” • You should receive a message stating “Your email password has been successfully changed.” • If your password did not successfully reset, please call Internet Technical Support at 1-855-Mediacom. our performance pledge We’re dedicated to providing you with great customer service. However, on occasion, service can be disrupted. Oftentimes the solution is simple and requires no visit to your home to repair. With a little know-how, repairing a technical glitch could be as simple as checking a few plugs. for your protection home wire maintenance plan If there’s ever a problem with our equipment, we’ll repair it at no charge. However, the problem may be with your inside wiring, TV or VCR, and we have to charge for our time and work. You can protect yourself from unexpected service charges with our Home Wire Maintenance Plan. Call us at 1-855-Mediacom for details. unauthorized use of service There are state and federal laws prohibiting the unauthorized reception of cable and the use of equipment (or tampering with equipment) that permits unauthorized reception. Mediacom actively assists in the enforcement of these laws regarding cable theft. Illegal activities not only affect us but also the honest consumer. Cable theft can cause reception problems and signal leakage that can interfere with police and fire emergency radio frequencies. Penalties for cable theft can be severe. Fines range from $1,000 and/ or six months imprisonment to $50,000 and five years imprisonment. customer service is our top priority on-time guarantee Mediacom will arrive at your home for an installation appointment within the scheduled period or your installation’s free. We’ll arrive at your home for a service appointment within the scheduled period or you’ll receive a $20 credit. our pledge to prompt service We pledge to answer your call within 30 seconds on average… handle a repair problem within 24 hours… answer your written inquiries within two business days… and make morning and afternoon appointment options available. 48 PaUSE | ISSUE NO. 19 www.mediacomcable.com
Not anymore! If you have a business, you now have a choice. Mediacom Business offers new, competitive choices in your local area – faster Internet and data connections, feature packed voice services plus Business TV & music. Why limit your choices when you can make the switch and save money, too. Business Phone Business Internet Business TV & Music Call us today! 1-800-479-2091 Or go online for more information: MediacomCable.com/Business
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