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PHone serViCe frequently asked questions After I switch to Mediacom Phone, should I call my current phone company to disconnect my service? If you are keeping your current phone number, you do not need to contact your current phone service provider to disconnect service. Mediacom will contact them for you. Once the Mediacom Phone service standard installation is completed and your phone number is successfully transferred, your prior phone service will be disconnected. Until then, you will continue to have service from your current phone provider. Does Mediacom provide technical support? Yes. Mediacom provides complete support 24 hours a day, 7 days a week for all of our services. We have local support teams in all areas that we serve. How will I be billed? You will receive one bill for all of your Mediacom services, including your Mediacom Phone service. Your monthly phone charge will appear on this bill, including a daily summary of additional charges for any calls made to international locations, Directory Assistance and Operator Services. You will also be billed for local, state and federal taxes and any applicable regulatory fees and surcharges associated with your Mediacom Phone service, similar to those charged by traditional phone service providers. Do I have to buy any additional equipment? No. There is no additional equipment to buy as long as you have a working telephone with a standard modular RJ11 jack in your home. To use some of the calling features such as Caller ID, you must have Caller ID display equipment or a phone with Caller ID built in. Can I get more than one phone line/phone number? No, not at this time, but we hope to offer this service soon. “let’s talk” Our new phone service provides a wide range of features, including unlimited local and nationwide long distance calling for one low price. With Mediacom Phone, there’s no guessing and no surprises. Call as often as you want, whenever you want throughout the U.S. and Canada. The price stays the same. How is Mediacom Phone different than Internet phone service? Mediacom Phone does not connect your calls via the public Internet. Unlike VoIP (e.g., Vonage) service, Mediacom Phone service uses a combination of Mediacom’s broadband network, Sprint’s state-of-the-art digital network and the Public Switched Telephone Network (PSTN.) This guarantees the quality of the network that carries your voice signal and provides a crisp, clear digital voice service. Can I call 911? You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. With Mediacom Phone, you do not need to register your address for 911. We will do it for you when we set up your account. If there is a loss of electrical power to my home, will my phone service be lost, too? The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom’s broadband network uses household electrical power. Mediacom does include a battery backup with the multimedia terminal adapter to provide backup power for a limited time during a power outage affecting your home. Will I still be listed in the telephone book? Yes. You will be listed in Directory Assistance 411 and in your local telephone book. You will be given the option of having your phone number listed, unlisted or unpublished. If I have questions, whom do I call? Customer Support: 1-866-452-4747. Does Mediacom offer voice mail services? Yes, voice mail is available at a monthly rate of $4.95. 44 PaUSE | ISSUE NO. 19 www.mediacomcable.com
asic operations standard features Enhanced Emergency 911 Three-Way Calling Speed Dialing Call Waiting Caller ID Name and Number Caller ID for Call Waiting Call Forwarding Anonymous Call Rejection Repeat Dial Return Call Customer Originated Trace Caller ID Per Call Blocking Cancel Call Waiting optional features • International calling • Unlisted/non-published directory listing • Additional outlet installation • Inside wire maintenance • Operator services and directory assistance • Voice mail satisfaction guaranteed Mediacom is in your community, so you can depend upon 24/7 customer care. And like our Digital Cable and High-speed Internet services, Mediacom Phone comes with a 30-day moneyback guarantee. home wiring Mediacom Phone uses all of your existing home phone equipment, jacks, outlets and in-home wiring. Mediacom provides the phone modem, which connects to any one of your phone outlets or jacks, activating every phone on that line. Rumble-Ready if you’re a hardcore WWe fan who can’t wait until Monday night, turn to WWe Classics On Demand. Just $7.99 a month gives you around-the-clock access to the greatest matches in WWe history. to jump into the ring, call Mediacom today. 1-866-928-2225 CABLe serViCe lower cost phone Must be a Digital Cable subscriber. Not available in all areas. All WWE programming, talent, images, likenesses, and logos, as well as all AWA, WCW, NWA, Jim Crockett Promotions, Smoky Mountain Wrestling, Canadian Stampede Wrestling, Championship Wrestling from Florida, and World Class Championship Wrestling footage and trademarks are the property of WWE and its subsidiaries. All other trademarks, product names, company names and logos cited herein are the property of their respective owners. © 2011 World Wrestling Entertainment, Inc. All Rights Reserved. PHone serViCe 24/7
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Page 7 and 8: Panoply Arts Festival Huntsville, A
Page 9 and 10: The picture is “tiling,” or bre
Page 11 and 12: HBO - Veep NEw SErIES: SUNdayS at 1
Page 13 and 14: hotel resort. The Butcher, a compos
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Page 17 and 18: Adam sandler stars as Jack and Jill
Page 19 and 20: The muppets return to the big scree
Page 21 and 22: 8 AVA I L ABL E Weeks S O O N E R T
Page 23 and 24: MODERATE USERS Robin and Zach are m
Page 25 and 26: how-to guide guide Digital On Deman
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Page 31 and 32: troubleshooting troubleshooting DCH
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Page 41 and 42: 9 HD/DVR set top box back panel The
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Page 49 and 50: Not anymore! If you have a business
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Page 55 and 56: device code information 0466, 1347,
Page 57 and 58: subscriber privacy notice SuBSCRiBe
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Page 61 and 62: Get Great Employee Benefits, Includ
Page 63 and 64: always faster internet wHoLe HoMe n

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