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PHone serViCe
frequently asked questions
After I switch to Mediacom Phone, should I call my
current phone company to disconnect my service?
If you are keeping your current phone number, you do not need
to contact your current phone service provider to disconnect
service. Mediacom will contact them for you. Once the Mediacom
Phone service standard installation is completed and your phone
number is successfully transferred, your prior phone service will
be disconnected. Until then, you will continue to have service from
your current phone provider.
Does Mediacom provide technical support?
Yes. Mediacom provides complete support 24 hours a day, 7 days
a week for all of our services. We have local support teams in all
areas that we serve.
How will I be billed?
You will receive one bill for all of your Mediacom services,
including your Mediacom Phone service. Your monthly phone
charge will appear on this bill, including a daily summary of
additional charges for any calls made to international locations,
Directory Assistance and Operator Services. You will also be billed
for local, state and federal taxes and any applicable regulatory fees
and surcharges associated with your Mediacom Phone service,
similar to those charged by traditional phone service providers.
Do I have to buy any additional equipment?
No. There is no additional equipment to buy as long as you have
a working telephone with a standard modular RJ11 jack in your
home. To use some of the calling features such as Caller ID, you
must have Caller ID display equipment or a phone with Caller
ID built in.
Can I get more than one phone line/phone number?
No, not at this time, but we hope to offer this service soon.
“let’s talk”
Our new phone service provides a wide range of features,
including unlimited local and nationwide long distance calling
for one low price. With Mediacom Phone, there’s no
guessing and no surprises. Call as often as you
want, whenever you want throughout
the U.S. and Canada. The price
stays the same.
How is Mediacom Phone different than
Internet phone service?
Mediacom Phone does not connect your calls via the public Internet.
Unlike VoIP (e.g., Vonage) service, Mediacom Phone service uses a
combination of Mediacom’s broadband network, Sprint’s
state-of-the-art digital network and the Public Switched Telephone
Network (PSTN.) This guarantees the quality of the network that carries
your voice signal and provides a crisp, clear digital voice service.
Can I call 911?
You can report police, medical, fire and other emergencies by dialing
911 and be connected to a live emergency operator. With Mediacom
Phone, you do not need to register your address for 911. We will do it
for you when we set up your account.
If there is a loss of electrical power to my home, will
my phone service be lost, too?
The multimedia terminal adapter (the phone modem) used to provide
phone service over Mediacom’s broadband network uses household
electrical power. Mediacom does include a battery backup with the
multimedia terminal adapter to provide backup power for a limited time
during a power outage affecting your home.
Will I still be listed in the telephone book?
Yes. You will be listed in Directory Assistance 411 and in your local
telephone book. You will be given the option of having your phone
number listed, unlisted or unpublished.
If I have questions, whom do I call?
Customer Support: 1-866-452-4747.
Does Mediacom offer voice mail services?
Yes, voice mail is available at a monthly rate of $4.95.
44 PaUSE | ISSUE NO. 19 www.mediacomcable.com