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internet serViCe<br />
frequently asked questions<br />
What are my <strong>Mediacom</strong> Online options?<br />
<strong>Mediacom</strong> Online is a high-speed Internet service enabling<br />
customers to download at speeds of up to 12 Mbps. There is no<br />
dialing in, which frees up your phone line and allows a constant<br />
Internet connection.<br />
With <strong>Mediacom</strong> VIP Online, you can get Digital Cable, Phone and<br />
<strong>Mediacom</strong> Online, and a speed upgrade to 15 Mbps as a bonus.<br />
<strong>Mediacom</strong> Online MAX is a high-speed Internet service with<br />
download speeds of up to 20 Mbps and upload speeds up to<br />
2 Mbps. <strong>Mediacom</strong> Online MAX is a super speedway for gaming<br />
and downloading large files. This service is packed with premium<br />
features, including a wireless router for multiple connections in the<br />
home and branded premium content.<br />
What are the computer requirements<br />
for <strong>Mediacom</strong> Online services?<br />
• Windows ® 2000, 2003, XP, Vista, Windows 7<br />
• 256 MB RAM<br />
• 50 MB of hard drive space<br />
• 200 Mhz processor<br />
What are the most recent online product offerings<br />
<strong>Mediacom</strong> has available?<br />
<strong>Mediacom</strong> Home Networking is now available and allows your<br />
whole family to surf the Internet through a single connection at<br />
the same time.<br />
Why should I consider a home network?<br />
• To save money by sharing a single Internet connection.<br />
• To share a printer among several computers.<br />
• To access files easily from your networked computers without<br />
having to email or copy them.<br />
• To play networked or Internet-ready video game consoles, like Xbox ®.<br />
• To protect your computers and files with built-in firewall security.<br />
enhance your web experience<br />
with high-speed internet service<br />
With the speed and convenience of <strong>Mediacom</strong> Online ®<br />
High-speed Internet services, the whole family can surf the web.<br />
Whether it’s researching for school,<br />
downloading audio files or emailing<br />
pictures to friends and family,<br />
<strong>Mediacom</strong> makes it easy.<br />
How is home networking configured?<br />
A home network is configured by first connecting a cable modem<br />
to a cable outlet. Then a router connects to your cable modem and<br />
distributes the signal to other devices to share the connection, files,<br />
printers and/or Internet-ready game consoles. The router also acts<br />
as a firewall to protect your home network and files from outsiders.<br />
In new devices, the router and cable modem are integrated into one<br />
easy-to-use device.<br />
Are there any unique benefits I’ll receive from<br />
<strong>Mediacom</strong> Online or Online MAX?<br />
<strong>Mediacom</strong> Online’s premium content includes access through<br />
www.mediacomtoday.com for local news and information,<br />
free Internet music from Rhapsody, exclusive access to ESPN3.com<br />
and ABC News Now.<br />
With <strong>Mediacom</strong> Online MAX, your premium content options expand<br />
to include something for everyone in your family. <strong>Mediacom</strong> Home<br />
Networking* is automatically included with <strong>Mediacom</strong> Online MAX<br />
20 Mbps service.<br />
<strong>Mediacom</strong> Online is officially listed on the Xbox ® LIVE compatible<br />
support website, www.xbox.com. The Xbox ® LIVE service allows a<br />
subscriber with an Xbox 360 ® video game console to play interactive<br />
games with others over the Internet.<br />
If I have questions, whom do I call?<br />
Customer Support (24 hours a day/7 days a week): 1-866-452-4747.<br />
* Home Networking service rate is a separate monthly fee and requires a subscription to <strong>Mediacom</strong> Online. (Included<br />
in <strong>Mediacom</strong> Online MAX subscriptions.) Service is available to residential customers only. Customer is responsible<br />
for additional customer premise equipment and operating system required for Internet access service. Installation<br />
fees are applicable and vary upon the number of devices networked. Subscribers must agree to and comply with<br />
<strong>Mediacom</strong>’s applicable subscription terms and policies. Other charges, conditions, requirements and restrictions<br />
may apply. Service may not be available in all areas. All rates and services are subject to change. Federal, state and<br />
local taxes, governmental regulatory fees and surcharges, franchise, copyright fees and other charges, if any, are<br />
additional. Call your local <strong>Mediacom</strong> office for complete details. <strong>Mediacom</strong> is a registered trademark of <strong>Mediacom</strong><br />
Communications Corporation. Xbox ® is a registered trademark of Microsoft Corporation.<br />
42 PaUSE | ISSUE NO. 19 www.mediacomcable.com
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