OPS 571 Final Exam 2016 Answers Free for Operation Management
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Q4. Which of the following is an alternative possible service encounter included in the service-system design matrix?<br />
1. Internet<br />
2. Automated teller (ATM)<br />
3. Face-to-face distance<br />
4. Questionnaire response<br />
Q5. In development of an operations and supply chain strategy, which of the following may be an important productspecific<br />
criteria to consider?<br />
1. Learning curve<br />
2. Supplier after-sale support<br />
3. Production lot size<br />
4. Focus<br />
6. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling <strong>for</strong> optimized production technology?<br />
1. An hour lost at a bottleneck saves an hour <strong>for</strong> the entire system<br />
2. Do not allow bottlenecks to govern the flow of the line<br />
3. Utilization and activation of a resource are not the same<br />
4. Balance the capacities, not the flows
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