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OPS 571 Final Exam 2016 Answers Free for Operation Management

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<strong>OPS</strong> <strong>571</strong> <strong>Final</strong> <strong>Exam</strong><br />

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Q1. A major competitive dimension that <strong>for</strong>ms a company's strategic operational competitive position in their strategic<br />

planning is which of the following?<br />

1. Cost or price<br />

2. Focus<br />

3. Straddling<br />

4. Automation<br />

Q2. In setting up a kanban control system you need to determine the number of kanban card sets needed. If the expected<br />

demand during lead time is 25 per hour, the safety stock is 20 percent of the demand during lead time, the container size is<br />

5, and the lead time to replenish an order is 5 hours, what the number of kanban card sets is needed?<br />

1. 27<br />

2. 20<br />

3. 5<br />

4. 30<br />

Q3. Which of the following is a multifactor measure of productivity?<br />

1. Output/(Labor + Capital + Energy)<br />

2. Output/All resources used<br />

3. Output/(Materials)<br />

4. Output/Input


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Q4. Which of the following is an alternative possible service encounter included in the service-system design matrix?<br />

1. Internet<br />

2. Automated teller (ATM)<br />

3. Face-to-face distance<br />

4. Questionnaire response<br />

Q5. In development of an operations and supply chain strategy, which of the following may be an important productspecific<br />

criteria to consider?<br />

1. Learning curve<br />

2. Supplier after-sale support<br />

3. Production lot size<br />

4. Focus<br />

6. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling <strong>for</strong> optimized production technology?<br />

1. An hour lost at a bottleneck saves an hour <strong>for</strong> the entire system<br />

2. Do not allow bottlenecks to govern the flow of the line<br />

3. Utilization and activation of a resource are not the same<br />

4. Balance the capacities, not the flows


Q7. You have just been assigned to oversee a series of projects. Functional areas will loan you personnel <strong>for</strong> each project,<br />

and separate project managers will be responsible <strong>for</strong> separate projects. These project managers will report to you. Which<br />

project management structure is being used?<br />

1. Matrix project<br />

2. Pure project<br />

3. Functional project<br />

4. Task <strong>for</strong>ce<br />

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Q8. Which of the following is a reason that firms must develop more new products than ever?<br />

1. Commitments to joint venture partners<br />

2. Product life cycles are shorter<br />

3. They are replacing old customers with new ones<br />

4. To amortize heavy investments in development labs<br />

Q9. We would expect to see which of the following in an MRP system's inventory status file?<br />

1. End items produced<br />

2. Late/early delivery records<br />

3. Labor efficiency<br />

4. Scrap parts


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Q10. The centroid method <strong>for</strong> plant location uses which of the following data?<br />

1. Inbound transportation costs<br />

2. Volume of goods to be shipped between existing points<br />

3. Transport times between facilities<br />

4. Correlation matrix of existing facilities<br />

Q11. The Pareto principle is best applied to which of the following inventory systems?<br />

1. EOQ<br />

2. Fixed-time-period<br />

3. Fixed-order quantity<br />

4. ABC classification<br />

Q12. A company can produce a small lot of products the first time at a cost of $2,000. If their 85 percent learning curve<br />

allows them to reduce their costs on each lot, what is the total cost of producing 5 lots?<br />

1. $8,062.00<br />

2. $4,031.00<br />

3. $9,376.50<br />

4. $10,000.00


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Q13. You are a consultant called in to estimate the costs after the employees learn how to do a job more efficiently by<br />

repetition of new product. You find a company can produce a product the first time at a cost of $5,000. If their 90 percent<br />

learning curve allows them to reduce their costs on each unit, what is the total cost of producing 100 units of the new<br />

product?<br />

1. $290,700<br />

2. $500,000<br />

3. $390,000<br />

4. $250,687<br />

Q14. A material requirements planning system is an example of which of the following scheduling systems?<br />

1. Infinite loading, backward scheduling<br />

2. Finite loading, backward scheduling<br />

3. Infinite loading, <strong>for</strong>ward scheduling<br />

4. Finite loading, <strong>for</strong>ward scheduling


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Q15. Capacity planning that involves hiring, layoffs, some new tooling, minor equipment purchases, and subcontracting is<br />

considered as which one of the following planning horizons?<br />

1. Long range<br />

2. Current<br />

3. Short range<br />

4. Intermediate range<br />

Q16. You want to determine the upper control line <strong>for</strong> a p-chart <strong>for</strong> quality control purposes. You take several samples of<br />

a size of 100 items in your production process. From the samples, you determine the fraction defective is 0.05 and the<br />

standard deviation is 0.01. If the desired confidence level is 99.7 percent, which of the following is the resulting UCL value<br />

<strong>for</strong> the line?<br />

1. 0.39<br />

2. 0.06<br />

3. 0.08<br />

4. 0.05


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Q17. The objectives of work center scheduling include which of the following?<br />

1. Providing variety to work<strong>for</strong>ce<br />

2. Following all the priority rules<br />

3. Minimizing setup costs<br />

4. Avoiding tradeoffs<br />

Q18. For which of the following should we use an R-chart to monitor process quality?<br />

1. Deciding whether an airliner has sufficient fuel <strong>for</strong> its trip<br />

2. Determining whether vehicles from a motor pool will run<br />

3. Weighing trucks at a highway inspection station to determine if they are overloaded<br />

4. Student grades measured from 1 to 100<br />

Q19. Which of the following is a major factor that distinguishes service design and development from manufacturing<br />

design and development?<br />

1. The service package has the same legal protection available to manufactured goods.<br />

2. The service process and service product can be developed independently.<br />

3. Manufacturing is far more capital intensive than services.<br />

4. The service package is the major output of the development process.


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Q20. Which of the following is a time-to-market per<strong>for</strong>mance measure used in judging product development per<strong>for</strong>mance?<br />

1. Customer loyalty<br />

2. Product reliability<br />

3. Yield<br />

4. Frequency of new-product introductions<br />

Q21. In business <strong>for</strong>ecasting, what is usually considered a medium-term time period?<br />

1. One to six months<br />

2. Three months to two years<br />

3. Six weeks to one year<br />

4. One to five years<br />

Q22. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's<br />

used to classify poka-yokes?<br />

1. Task<br />

2. Trust<br />

3. Time<br />

4. Teamwork


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23. Assuming no safety stock, what is the reorder point (R) given an average daily demand of 78 units and a lead time of 3<br />

days?<br />

1. 421<br />

2. 234<br />

3. 26<br />

4. 78<br />

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Q24. Which of the following is a measure of operations and supply management efficiency used by Wall Street?<br />

1. Earnings per share growth<br />

2. Current ratio<br />

3. Dividend payout ratio<br />

4. Receivable turnover<br />

Q25. A project starts out as which of the following?<br />

1. Critical path method (CPM)<br />

2. A latest-start-time estimate<br />

3. A series of milestones<br />

4. A statement of work


Q26. The ability to rapidly and inexpensively switch production from one product to another enables what are<br />

sometimes referred to as:<br />

1. Economies of shape<br />

2. Economies of scope<br />

3. Economies of size<br />

4. Economies of scale<br />

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Q27. According to the theory of constraints, which of the following is a financial measurement that can be used to<br />

measure the firm's ability to make money?<br />

1. Inventory<br />

2. Sales<br />

3. Net profit<br />

4. Throughput<br />

Q28. What is a work breakdown structure?<br />

1. A depiction of the activities making up a project<br />

2. A Gantt chart<br />

3. A list of the activities making up the higher levels of the project<br />

4. A definition of the hierarchy of project tasks, subtasks, and work packages


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29. If a firm produced a standard item with relatively stable demand, the smoothing constant alpha (reaction rate to<br />

differences) used in an exponential smoothing <strong>for</strong>ecasting model would tend to be in which of the following ranges?<br />

1. 5 to 10 percent<br />

2. 60 to 120 percent<br />

3. 20 to 80 percent<br />

4. 20 to 50 percent<br />

Q30. What transportation mode has very high initial investment costs but gives a very low cost per mile <strong>for</strong> products<br />

that are highly specialized and require no packaging?<br />

1. Water<br />

2. Highway<br />

3. Pipeline<br />

4. Rail


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