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MKT 571 Final Exam
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MKT 571 Final Exam
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1. Which component of a marketing audit includes major developments in income, prices, savings,
and credit that affect the company?
Technological
Political
Economic
Cultural
2. Marketers must see themselves as benefit providers. For example, when a shopper purchases
new shoes, he or she expects the shoes to cover his or her feet and allow him or her to walk
unobstructed. This is an example of what level in the consumer-value hierarchy?
Core benefit
Pure tangible product
Basic product
Potential benefit

3. What type of strategy consists of geographical pricing, price discounts and allowances, promotional pricing, and
differentiated pricing?
Regular prices
Price adaptation
Altered pricing
Fixed pricing
4. A company can learn a great deal by analyzing the degrees of brand loyalty. For example, ________ can show the
firm which brands are most competitive with its own.
hard-core loyals
split loyals
shifting loyals
Switchers
5. Marketers need to identify the hierarchy of attributes that guide consumer decision making in order to understand
different competitive forces and how these various sets get formed. This process of identifying the hierarchy is called
________.
market valuation
market estimation
brand association
market partitioning

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6. Which of the following is a strategy that uses the manufacturer’s sales force, trade promotion money, or
other means to induce intermediaries to carry, promote, and sell the product to end users?
Strategic plan
Lock strategy
Push strategy
Pull strategy
7. What are the four characteristics of a marketing audit?
Simple, unique, randomly, and exclusive
Announced, semi-annually, dependent, and perpetual
Comprehensive, systematic, independent, and periodic
Dependent, non-comprehensive, quarterly, and unannounced
8. ABC Technology is nearing completion on their product and market research has discovered a competitor is
also close to launching a similar product. ABC has decided launch before their competition, this is called
________.
first entry
parallel entry
late entry
early entry

9. What can enhance the value of Web-based shopping experiences to serve as personal shopping assistants or Web-site
guides?
E-mail
Avatars
Tablets
Smartphones
10. Through its cutting-edge point-of-sale inventory, management technology, and highly efficient shipping practices, Wal-
Mart is able to keep its inventory expenditure extremely low and to pass these savings on to consumers in the form of low
prices. Wal-Mart’s strategy is best described as ________.
Overall cost leadership
market development
integrative growth
Differentiation
11. If the Ford GT is designed to accelerate to 50 miles per hour within 10 seconds, and every Ford GT coming off the
assembly line does this, the model is said to have high ________.
compatibility
durabilitybmw
interoperability
conformance quality

12. Which control should periodically reassess its approach to the marketplace with a good marketing audit?
Marketing control
Ethical control
Performance control
Strategic control
13. What is the perceived monetary value of the bundle of economic, functional, and psychological benefits customers
expect from a given market offering because of the product, service, people, and image?
Total management benefit
Complete marketing benefit
Total customer benefit
Ultimate service benefit
14. With ________ as a target market strategy, the firm concentrates on serving many needs of a particular customer group.
market specialization
product specialization
selective specialization
single-segment concentration

15. Which of the following can induce a firm to expand into the international arena?
A saturated foreign market
Cater to a domestic mass market
High income level of domestic consumers
A saturated domestic market
16. The effect of exposures on audience awareness depends on the following three factors:
space, communication, and advertisements
reach, frequency, and impact
distance, timing, and focus
height, length, and width
17. 2Wheels conducts exhaustive customer surveys to discover customer preferences and attitudes towards the brand.
Sally uses cluster analysis to classify the data and help the company determine the trends in the information. Sally is using
the technique of ________.
data marketing
data governance
data accumulation
data mining
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18. A music school in Boyles Height, LA, specializes in teaching the guitar and the violin. After a spurt in growth and a
few successful years, the school is experiencing a slowdown in sales and stability in its profits due to an increase in
competition. The school is in the ________ stage of its life cycle.
decline
maturity
obsolescence
growth
19.A firm must know where to position its product based on price and ________.
region
quality
promotional efforts
communication
20. The ability to meet humanity’s needs without harming future generations is now a top priority in most corporate
agenda________.
righteousness
rules
ethics
sustainability

21. What type of control focuses on measuring a company’s products territories, customer groups,
segments, trade channels, and order sizes to help expand or eliminate any products or marketing
activities?
Activity
Profitability
Solvency
Efficiency
22. Another basis for decision-making is referred to as ________.
ethical practices
situational ethics
ethical dilemmas
correct ethics

23. BMW's "The ultimate driving machine," American Express' "Don't leave home without it,"
New York Times' "All the news that's fit to print," and AT&T's "Reach out and touch
someone" are all examples of ________.
brand slogan
brand personality
brand vision
brand mission
24. Which method identifies the effect sponsorship has on consumers brand knowledge?
Demand-side method
Pricing method
Supply-side method
Positioning method

25. A social definition of marketing says ______.
a company should focus exclusively on achieving high production efficiency, low costs, and mass distribution
to facilitate the broadest possible access to the company’s products
marketing is the process of extracting maximum value from consumers to facilitate corporate growth
marketing is the process by which individuals and groups obtain what they need and want through creating,
offering, and freely exchanging products and services of value with others
effective marketing requires companies to remove intermediaries to achieve a closer connection with direct
consumers
26. Prestige LLC, a small company that manufactures specialty cereals and energy bars, wants to launch a
"green marketing" program in response to heightened consumer awareness about environmental issues.
What should the company do to maximize the program's chances of being successful?
Emphasize benefits to the consumer rather than environmental benefits.
Explain the rules and regulations laid out by governmental agencies to protect the environment.
Demonstrate that the products will benefit both customers and the society in the long-term.
Focus on the efforts and costs incurred by the company to bring these "green" products to consumers.
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27. The marketing manager needs to know the cost of the research project before approving it. During which
stage of the marketing research process would such a consideration most likely take place?
Step 1 – defining the problem
Step 2 – developing the research plan
Step 4 – analyzing the information
Step 5 – drafting the report
28. New-to-the-world products are ________.
new product enhancements that supplement established products
existing products that are targeted to new geographical markets
new products that create an entirely new market
low-cost products designed to obtain an edge in highly competitive markets

29. _______ is an approach that considers different ethnic and cultural segments require targeted marketing
campaigns and tactics.
Ethnic-based marketing
Diversity marketing
Multicultural marketing
Specialized marketing
30. The three guidelines for anticipating management reactions are (1) prior to the crisis during normal day-to day
operations, (2) at the moment some event triggers the crisis, and (3) during the crisis situation that triggers the
event. These guidelines are the stages for ________.
decision making
provoking solutions
crisis management
problem-solving

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