AL_February_Spreads

FEBRUARY 2017
INSIDE
MEET THE
PLANNERS
60 SECONDS WITH
PIERS CROFT
ANNUAL CHARITY
BIKE RIDE TO
AMSTERDAM
FIND YOUR 30TH
ANNIVERSARY
COMMEMORATIVE
PHOTO INSIDE

Half Term
MONDAY 13TH – FRIDAY 17TH
The kids are off for a week
Valentine’s Day
TUESDAY 14TH
Time to treat your other half
It’s been a very cold, wet and foggy
start to 2017 and I want to say thank you
to everyone involved in managing the
weather disruption we’ve experienced.
We’re constantly receiving positive feedback on our customer
service via Twitter and Facebook and that’s a real testament to
the hard work and professionalism that you all show.
Last year was a hugely successful year for us, the numbers speak for themselves:
We welcomed just over 4.5 million passengers. It’s a new record for the airport
and an increase of 5% on 2016, and that’s down to everyone from each and
every department at London City Airport who keep the business moving
and growing every year. To think that in the airport’s first year it saw just
133,000 passengers, it goes to show how phenomenal that record really is.
Random Act of
Kindness Day
FRIDAY 17TH
Yes this is real!
London Classic Car
Show at ExCel
THURSDAY 23RD - SUNDAY 26TH
Relive the golden years of car motoring
Truman’s was established in 1666 on Brick Lane and the authentic East London
brewers are now part of the airport family. Brick Lane Brews, seen on this
page, is the latest concession to open in the terminal and they’re located on
the West Pier. In the next edition of Airport Life, you’ll hear more about the
new on-trend bar and we’ll also meet the West Pier project team who will give
us an update on the development which is now very close to completion.
Pancake Day
TUESDAY 28TH
a.k.a Shrove Tuesday or Mardi Gras
In this edition you’ll meet the Planning Team, read about some of the
works that are taking place at the airport in the next few months and on
page 5 find out how we’re being put on the map. We’re kicking off our 30th
anniversary year with a collection of 30 photos from our past and a timeline
dating back to 1855 when Royal Victoria Dock first opened plus you’ll also
find something special for you to keep in this magazine, a limited edition
commemorative photo showing a moment in our history, we hope you like it.
Alison FitzGerald
Alison FitzGerald
Chief Information Officer
Editor - Kimberley Hayden
Cover Photography - Andrew Baker
Magazine design - MRDEETEE.co.uk
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INSIDE NEWS
Sign up to all our latest news by emailing
kimberley.hayden@londoncityairport.com
In 2016, we welcomed
4,526,059
passengers.
That’s the largest number
of passengers in our
30-year history!
Noise Barrier Installation
To protect local residents in the
immediate vicinity of the airport
from the noise of construction
works caused by CADP, we’ll soon
be installing a noise barrier.
It will run from CAH, right to the eastern end of
the airport site and will be painted London City
Airport blue to help it blend in with the LCY look.
The new digital advertising screen
The new digital screen at the
Jet Centre roundabout was
given its wings a few weeks ago.
But it’s not ready to fly just yet! These
were just a temporary mock up before the
permanent brushed steel wings are installed
which will be happening very soon.
We’ll be following the phases of the new
installation so look out for updates.
Here’s a visual of what the area will look like
once the works are complete.
Installation for the barrier, which will vary in
height from 3m-4m, will begin in March and be
completed by July this year.
Dock Bed Clearance
Are the rumours of cars, jewels
and human remains (!) in the
docks true? Well we might be
about to find out…
Before construction for CADP can begin, the
dock bed needs to be cleared of debris.
The clearance works involve a sweep of
the dock bed with a magnetometer to detect
metal objects. Any anomalies found will be
investigated and identified and any items that
will obstruct the piling grid will be removed.
The works are planned for April this year and
will take place in King George V dock.
Lucky passenger wins ultimate
weekend in Berlin
There was one very lucky
passenger in January travelling
to Berlin on his very own
British Airways chartered jet.
Amos Rowell (in the picture
wearing the grey hoodie) won
a special BA competition to
take 40 friends and family on
a weekend trip to Berlin.
For their journey through London
City Airport, Tumi provided a
special goody bag and Pret A
Manger offered them a breakfast
snack, before a glass of Prosecco
courtesy of City Bar and the
SSP team. Thanks to all the
concessions for offering these
to the prizewinning group, and
to the security team for fasttracking
them through – they
got the full VIP experience!
Look out for the video of the
trip in full, which British Airways
will post on their social media
channels in the coming weeks.
Vote for us in the
PrivateFly Most Scenic
Airport Landings poll
Good news! LCY has been
shortlisted for the PrivateFly
Most Scenic Airport Landings
poll 2017.
We ranked 10th last year, but with your
help we can do a whole lot better!
Please take a minute to vote for us in
the poll. It’s only open until 28 February,
so hurry!
Visit the website below or look out for
the link in our eBulletin.
http://www.privatefly.com/airport-poll/
PrivateFlyAirportPoll.html
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Part No: 28124/277 01.2016
DEPARTMENT UPDATES
hn’s
od
LCY added to Tube Maps
Waterloo Ë
Baker Street Bond Street Green Park Westminster
Southwark
London
Bridge Ë
Bermondsey
Canada
Water
Canary North Canning
Wharf Greenwich Town West Ham Ë Stratford Ë
Bakerloo
Circle
Hammersmith
& City
Metropolitan
Central
Piccadilly
Victoria
Circle
Bakerloo
Northern
Waterloo & City
Festival Pier
London Eye
Pier
Ë Waterloo
East
Northern
London Bridge
City Pier
Trains to
Gatwick
Overground
DLR
Canary Wharf 200m
Heron Quays 150m
This year we will really be put on Districtthe map… quite literally. Thanks to our Public Affairs team, the Jubilee
Westminster
Pier
and Central Line maps will soon be updated, highlighting DLR services to London City Airport!
Emirates
Air Line
North Greenwich
Pier
DLR
London City
Airport
District
Hammersmith
& City
DLR
Central
DLR
Overground
TfL Rail
Trains to
Southend
Truman’s
Brick Lane
Brews opens
Zone 1
Truman’s East London’s iconic brewery has
launched Brick Lane Brews, a new café-bar
concept, at London City Airport.
Serving the freshest East End-style salt beef
beigels, the finest coffee and of course the best
beer, the new concession opened last month
between gates 2 and 3 on the West Pier.
James Morgan, re-founder of Truman’s
brewery said “We are delighted to be bringing
Truman’s to London City Airport. The team at
London City have been excellent and we look
forward to offering customers Truman’s beer,
Brick Lane beigels and Union Roasted coffee
all day long.
Zone 2 Zones 2/3
Business
Lounge
Construction
We know it doesn’t look
too pretty or interesting
just yet, but it soon will!
These photos were taken back in
January down at the Jet Centre,
Morris the Monkey
returns home
where the new Business Lounge will
be. We’re following the construction
and will keep you up to date via the
eBulletin so make sure you’re reading it!
Julian’s
monthly
health tip
This month try to
incorporate more walking
into your working week.
When we walk the body releases
adrenaline and endorphins which
boost your mood and relieve stress
even once your walk is over. As well
as preventing weight gain, walking is
an easy way to improve your fitness
and offset numerous diseases.
Taking a stroll on your lunch break and
combining walking with your commute
are easy ways to walk more every day.
Want to book a chair
massage with Julian?
Visit bit.ly/fit2work-lca to book
or scan the code using a QR/
barcode scanner on your phone
“Brick Lane Brews is our homage to the East
End’s food and drink scene, our launch at
London City Airport is just the beginning.
We are actively looking for more sites and
are passionate about sharing the Brick Lane
Brews experience with, not only London
but the rest of the world .... and what better
place to start that journey than at London City
Airport”.
They’ve already welcomed a VIP, The Mayor
of London, Sadiq Khan!
YOU’RE HIRED!
We’ll find out more on the latest newcomer in
the next edition of Airport Life.
Staff Engagement Survey
The staff engagement survey is now
open for 2017 and we need all LCY
staff to fill it out this year.
It’s your chance to tell us what you think on
a range of topics. The survey asks the same
questions each year so we can see where we are
improving and what areas we need to focus on.
It’s anonymous, so you can be 100% honest.
The survey is online so please check your work
or personal email for the link to the survey and
fill it out when you have a spare 10 minutes.
We’ll share the findings with you later in the year.
Remember at the end of last year
when a certain cuddly toy managed
to get lost in the terminal?
After a few days monkeying around at the
airport, eating bananas and taking calls in
the office, it was time for Morris the Monkey
to be reunited with his rightful owner.
Here he is with his delighted owner, Seb.
Buh-bye Morris!
Myth of the month
from the Fire, Health and Safety
Department
“As a pilot I don’t have to wear
a high visibility jacket when
inspecting my aircraft.”
Different airports have different
rules regarding high visibility and the
wearing of it. Here at London City
we require everyone to wear high
visibility at all times when airside.
It’s three penalty points if you
are caught not wearing it, or it
is not correctly fastened.
Welcome to Team LCY...
Matthew Valente
Head of Airside Operations
Gavin Wicks
Head of Transport Planning
Alex Wallace
AOSU Officer
Akhil Vyas
Social Media Manager (MAT Cover)
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6

Dervla Cogan and Emma Canning
New joiners to Safety and Operations
Mandy Arnold
Matt Valente
Stephen Moulton
Airfield Operations
Manager
Head of Airside
Operations
Fire, Health &
Safety Manager
The new retailer in the pop-up space
Last month we told you about the new pop up
space at the airport. It saw its first occupiers
for the Christmas rush in December and
now it’s welcoming Brilliant Inc a boutique
jewellery brand who are residents in one of
London’s most affluent areas, Chelsea and may
just be the perfect place to visit for a special
Valentine’s gift. Here’s what they told us:
Tell us about the story behind
your company?
Brilliant Inc is a boutique jewellery brand,
founded by sister act Dervla Cogan and Emma
Canning in 2007 with the ambition to create
and design beautiful, accessible fine jewellery
that could fulfil the dreams of diamond lovers
everywhere. With its exclusive collection of
ethically grown, non-mined fine diamonds,
jewellery is expertly cut using the finest
materials to ensure maximum brilliance and
fire that lasts forever. With prices from £85,
handset in either sterling silver or 9K gold,
gemmologists agree the only way to tell the
difference between their stones and traditional
mined diamonds is the price tag!
Where can we see your products,
and what product(s) are your
favourite/most popular?
After nearly 10 years at Duke of York Square,
Chelsea, we’ve just moved to a new, larger
space at 320 King’s Road, Chelsea. Exciting
times! Our products are also available at
Brown Thomas department stores in Dublin
and Galway.
What do you want customers to
remember about your company?
To enjoy the jewellery and have fun wearing
and trying on our gorgeous sparkles!
How long will you be based at
LCY?
For three months from the beginning of
February.
Why have you chosen a
pop up at LCY?
London City is a wonderful platform to
showcase our designs and brand to new
London customers and international travellers.
Our product is fantastic for gifts along with
travel jewellery for customers wanting to wear
beautiful fine jewellery but not worry about
the insurance. Brilliant jewellery is a lovely
way to refresh your own collection too and is
designed to wear always.
Do you offer a staff discount?
We’re delighted to offer an exclusive
20% to all LCY staff.
My career started at the age of 18 when
I worked for a travel agency but my
longer term ambition was to become
cabin crew which I managed to achieve at
Caledonian Airways at the age of 21, the
minimum age for the job at the time.
I travelled the world and worked my way through
the ranks over the years, becoming a Purser, Cabin
Manager, Training Performance Manager and
eventually, when I couldn’t keep up with living
out of a suitcase any more (or the down-route
partying!) I worked on the ground as a Base
Manager at Stansted Airport and Regional Cabin
Crew Manager at Gatwick Airport which involved
managing crew from all the UK and Irish bases.
After just over 20 years I had a slight change
of direction and started my career in Airfield
Operations working as Airfield Operation Duty
Manager at Stansted Airport. I spent just over
five years at Stansted meeting a number of every
day challenges but enjoying my new found love
of the Airfield. Now I’m the Airfield Operation
Manager for LCY, responsible for the day-today
safety, compliance and performance of the
Airside Operations team. I ensure the day-to-day
airfield operational activities and infrastructure
meet the EASA requirements, manage the vessels
travelling through the dock and ensure that the
emergency response element of Airfield Operations
is effective and is executed in accordance with
the emergency plan to name but a few.
I have a great team which includes the Airfield
Duty Managers, Officers and Competency
Delivery Officer. Together we manage the airfield
maintenance activities, including airfield lighting,
airfield equipment, runway and taxiways and
airfield horticulture. We also ensure the safe
throughput of aircraft movements by liaising
with Air Traffic Control, the Airport Fire Service,
Ramp Services, airlines and Handling Agents.
This year we’ll continue to keep a safe operation
and ensure all our airlines, business partners and
customers have the best experience here at City.
At 18, I joined the Police and was posted
to the busy area of Moss Side within
the Greater Manchester Police; I was a
member of the response team responding
to emergency 999 calls. In just over
five years, I was a Sergeant, leading a
public order team of 21 officers – one
of my last incidents being in 2009 when
the G20 riots happened in London.
I left the police to pursue my childhood
dream of being a pilot in the RAF. Having
flown a variety of aircraft, I ended up
on my all-time favourite, the C130J
Hercules. I was part of a tactical air
transport squadron which are trained to
operate on all types of surfaces, such as
beaches, desert strips in the Middle East,
and the middle of National Reserves in
Kenya. I served all over the world and
have been on some great adventures. I
then moved into the position of Head
of Air Safety & Risk Management,
still within the Royal Air Force.
I studied maths and physics at
undergraduate; leadership and
management at postgraduate level; and
currently studying towards an MBA
through the University of Warwick.
The Head of Airside of Operations is a
brand new role at LCY and reflects the
rapid growth of airport operations at the
airport. I am responsible for the Airside
Operations Team, Airport Fire Service,
and Emergency Planning – reporting
to the Director of Airfield and Safety,
Sharon Preston. My main objectives
this year are to really integrate my new
role and drive through some projects
that will increase airport capacity.
My role as the Fire, Health & Safety
Manager is to facilitate the ongoing
development of innovative policies
and practices to ensure that the
airport is a leader in the field of
health, safety and fire management.
I want the airport to obtain the OHSAS
18001 which is an internationally
applied British Standard for
occupational health and safety
management systems. It exists to help
all kinds of organisations put in place
demonstrably sound occupational
health and safety practices.
Before I came to London City
Airport I was the Risk Manager at
Westfield London Shopping Centre
in Shepherds Bush, where part of my
role covered health and safety for
events, my last being a Lady Gaga
concert on the roof of the centre.
I have worked in health and safety
for most of my working life either
in construction, rail or transport, but
started off my working life as a fireman.
I look forward to meeting and
working with you, to make the
airport a safer place to work.
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Rachel Ness,
Tim Halley and
Gavin Wicks
Meet the
PlanningTeam
“ One of our biggest
challenges is
balancing what the
business wants and
the expectations of
the London Borough
of Newham and
other bodies as well
as what’s right for
the local community
and environment ”
THE TEAM
Some departments in the airport are well-known by everyone, customer-facing teams are easily recognisable
and are at the very core of the day-to-day business. But there are other fundamental teams at London City
Airport full of faces that you may not be so familiar with. Airport Life set out to get to know the Planning Team.
Rachel Ness, Director of Infrastructure, Strategy
and Planning joined LCY in 2013, primarily
to secure permission for the City Airport
Development Programme (CADP). Having
begun her career in the planning sector 25 years
ago, she told us, “When I was at school, the
thing I really cared about was the environment,
so working in an area where you can affect
it really interested me. Another interest was
politics and the way that decisions are made, so
these two things combined led me to planning.
“A lot of my experience has been getting stuck
into big infrastructure projects which usually
come with controversy – they’re the things
that nobody wants to live near, but everybody
wants or needs to use. At my previous company,
we secured planning permission for the UK’s
biggest incinerator in Bexley, and that took
a total of eight years including defending a
challenge in the High Court by Ken Livingstone,
then Mayor of London. Cases like that weren’t
unusual and contributed to the government
trying to streamline the planning process.”
Tim Halley, Head of Planning, has been a
planner for more than 10 years, working
on commercial and residential schemes in
Ireland, before coming to the UK in 2010 to
work on large-scale infrastructure projects.
When asked why he first ventured into the world
of planning, he told us, “I remember being at a
family dinner, and thinking I could follow in the
footsteps of my dad and sister, suggested that
I might look into architecture. But my old man
quickly told me I wasn’t good enough at drawing
so should consider planning as I could contribute
to the environment without designing it! I think it
was a joke, but it actually snowballed into reality.”
With the New Year came a new member of
the team, Gavin Wicks, LCY’s new Head of
Transport Planning. Just two days into the job
at the time of this interview, Gavin said, “I
trained as a civil engineer and then moved
in to transport planning. I’ve worked on
aviation projects as a consultant, so it’s great
to now be working directly for an airport.”
“I’ll be working closely with TfL and the London
Borough of Newham and will be responsible
for everything transport related in the conditions
of our planning permission. It’s all about
moving people from one place to another.”
At London City Airport, an impressive 71%
of passengers get to the airport via public
transport. One of Gavin’s challenges will be
maintaining and increasing that number, as well
as making adequate provision for car users.
THE ROLE OF A PLANNER
When asked the question, ‘what do
planners actually do?’ Rachel put
their roles into layman’s terms:
“If the airport wants to build anything, like
new aircraft stands or an extension to the
terminal, what our team does is listen to what
the business wants, then we take the designs
from architects and work with people who assess
the impacts of what we propose to build, that
could be visual impacts, noise or air quality.
We look at those impacts and the planning
policy and we then make a case to say why
the local authority should grant permission for
the build. The planning case for CADP was
more than 50 A4 lever arch folders long!”
Tim added, “One of our biggest challenges
is balancing what the business wants and the
expectations of the London Borough of Newham
and other bodies as well as what’s right for
the local community and environment. All of
those things are often conflicting so being a
good negotiator is essential as key decision
makers have to be convinced of our case.”
COLLABORATING WITH
OTHER DEPARTMENTS
It’s not just external companies that the
team work with, they need to have a good
understanding of departments across the
airport to do their jobs effectively.
“Operations are our main client and we need to
understand and deliver what they need. We work
a lot with Projects making sure that they can
work within the planning parameters. We’re in
constant contact with the Environment Team,
and the Commercial Team often ask for our
advice as they need to know what permissions
are required to deliver their projects and ideas.
The Public Affairs Team is also key, as we
need the support of government at all levels.”
CADP
After a tough three-year battle, in July last
year we received planning permission for
CADP – the airport’s expansion plans which
include building 7 new aircraft stands, a parallel
taxilane and world-class terminal extension.
Rachel explained how the plans were designed.
“After growth in the aviation industry and how
much of that growth can be attracted to LCY was
calculated, the working group looked at what
infrastructure was needed in order to achieve
that growth. As planners, we refined that with
them to ensure it had the best chance of getting
planning permission. Planning requirements
drove a very high quality architectural design,
as did introducing more noise barriers to protect
local residents, and revisions to forecourt design
to satisfy Transport for London – these are just
some of the changes that came to the CADP
scheme as a result of the planning process.”
When the Government granted planning
permission, the announcement travelled fast and
created a major news story with more than 250
items of media coverage in just 24 hours, but
we wanted to find out the team’s first reaction.
Rachel’s reaction – “Oh just relief which was
very quickly followed by delight! It was a
massive team effort and the business worked
extremely hard. We felt we were robbed of the
decision in the first place. Newham had approved
and the Mayor of London’s own advisors had
recommended he approve it, but he decided
to refuse. We then had to wait another 18
months to get there and go through an intense
planning appeal and public inquiry process. The
permission was secured at a time when Brexit
was happening and the political environment was
really turbulent. Our technical case for planning
approval was overwhelming but there was a risk
that politics could continue to get in the way.”
Tim’s reaction – “A massive relief. As planners,
we sometimes spend years battling consents,
but in the end we don’t always get to see them
built. But we’re now working in a business
that will be starting to build the approved
infrastructure this year and I’m really looking
forward to seeing the start of construction.”
WHAT’S NEXT FOR THE TEAM
Rachel concluded, “We need to continue
to be the custodians of planning
compliance and maintain our excellent
compliance record whilst keeping up
with the dynamic life at the airport.
“We have planning permission for CADP,
but that’s by no means the end of the
journey. We need to continue to work
with Newham to secure more approvals
before the work begins. All of that work
is happening at the moment. This year we
will deliver the approvals and get CADP
started, and the airport has more ambitions
for the future – exciting times ahead.”
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Sign up to the
Charity Bike Ride to Amsterdam 2017
SECONDS
with Piers Croft
Piers Croft is the Head of Customer Experience at the airport and
is accountable for both the customer experience we deliver and
for security. His core responsibility is looking after the Terminal
Managers and their teams. Beyond that his role involves working
with other departments and stakeholders on a whole range
of things that might affect our customers and colleagues.
What was your first ever job?
It was a summer job before starting university, working for
Stena Line on a cross-channel ferry. My first week was spent
washing up, it wasn’t much fun but the people were great.
What was your dream job as a child?
When I was very small I wanted to be a window cleaner. Turns
out I have a little vertigo so that wasn’t ever going to work out.
What’s your favourite thing to do when you’re not at work?
There’s lots really, movies, theatre, holidays and
just spending time with family and friends.
What’s the best innovation you’ve seen at LCY?
It has to be the introduction of GEN II. It’s not just a change
to equipment, it has been a massive change to the way that
Security Officers, Customer Service Agents and Terminal
Managers work. We serve more customers, more quickly and
based on the last CAA audit more effectively than ever before.
It’s been a big team effort across the business to make that
change happen while we continue operating and shows how
committed everyone is to making our business a success.
What is the best advice you’ve ever been given?
If it’s not making you happy do something else that does.
And the worst?
That my MG BGT (a classic car) would only ever rise in value!
What’s your most overused word or phrase?
The Customer Service Terminal Managers would
probably say that they are sick of me saying “Don’t
break my airport” when I leave for the day.
If you could have any job in the world for a week,
what would it be?
It would be fun to be part of a Formula One team and
experience the travel, the buzz and excitement.
Tell us about your most memorable day at LCY.
Every day has something memorable, either because
it’s funny or because it’s awe-inspiring.
It’s a big year for the airport, we’re
celebrating our 30th anniversary and
we want this to be the biggest and
best charity bike ride in our history.
By biggest, we mean we want more
participants from every department
and by best we mean we want to raise
a record amount for Richard House.
We need to get an idea of how
many people are interested as we’re
looking for 50 participants this year,
so if you’re interested please speak to
your Staff Committee Rep and we’ll
be in contact with more information
before the official sign up date.
Here’s what you need to know:
• Date: 7th-9th July (provisional
date to be confirmed)
• Registration fee: £99 (this will
be deducted from your salary
and is non-refundable)
What’s included in that?
• Professional cycling tour
organisers who accompany us
• A mechanic for the group
• Food at stops and lunches
• Overnight ferry from Harwich
to Holland (shared cabins)
• Celebratory meal in Amsterdam
• Overnight stay in Amsterdam
(shared rooms)
• Travel back to London (flight or train)
Please note: If you wish to travel
back at a later date, you will have
to cover the costs of your trip and
must tell us as soon as possible.
• Transportation of bikes back
to the airport. In other words,
everything is included other than
the bike and equipment.
To register your interest:
LCY employees should speak
to their Staff Committee Rep
All other staff should contact
Samantha Hicks
samantha.hicks@londoncityairport.com
or Kimberley Hayden
kimberley.hayden@londoncityairport.com
11
12

THE HISTORY OF THE DOCKS AND LONDON CITY AIRPORT
Before the airport The genesis of the airport London City Airport opens for business
Royal Victoria
Dock opens in
East London.
1855
King George V
Dock opens.
1921
The De Havilland
Canada Dash 7 debuts
at Farnborough Airport
- more possibilities
for short take-off &
landing airports.
1978
London Docklands
Development
Corporation
established to
regenerate the area.
1981
September: Idea for a
Docklands airport conceived
by Reg Ward, LDDC Chief
Executive and Sir Philip
Beck, Chairman of John
Mowlem & Co plc.
8 June: Public inquiry
lasts 63 days.
1983
May: Prince
Charles lays
foundation stone.
April:
Construction
begins, lasting
18 months.
1986
31 May 1987:
Captain Harry
Gee lands the
first test flight
on the runway.
H 1987 H
26 October 1987: Inaugural
commercial flights –
Brymon Airways from
Plymouth and Euro City
Express (later London City
Airways) to Paris. Brussels
and Amsterdam also
among first destinations.
August: One
Canada Square
in Canary Wharf
opens, then the
tallest building
in the UK.
1991
5 November
1987: Airport
is officially
opened by Queen
Elizabeth II.
ExCeL London and
Millenium Dome (later
O2 Arena) open.
2000
New arrivals
hall completed.
2001
Airport acquired by
Global Infrastructure
Partners and AIG.
Airport gets
DLR station -
Docklands Light
Railway extension
opened by Mayor
of London, Ken
Livingstone.
2005
2006
30th Anniversary Year
25th anniversary and 1
millionth flight marked by
a visit from The Queen.
London 2012 Olympics
GB swimming team
arrive at the airport
to water cannon.
Construction begins on the City
Airport Development Programme.
£19m refurbishment of
West Pier departures area.
H 2017 H
1880
Royal Albert Dock
opens – then
the largest dock
in the world.
1950s
Maritime traffic
in the Royal
Docks peaks.
1960s onwards
Containerisation
leads to decline
of the Docks.
1981
Closure of the
Royal Docks.
1982
Sir Philip Beck
contacts Bill
Bryce of Brymon
Airways to arrange
a test flight of
the Dash 7 on the
derelict Heron
Quays (now part
of Canary Wharf).
27 June 1982:
Captain Harry Gee
lands Dash 7 G-BRYA
City of Plymouth
on Heron Quays.
1984
Government
grants planning
permission.
November:
Planning
permission sought
for a new airport
in East London.
1988
133,000
passengers use
the airport in
first full year.
River bus service
from Charing
Cross begins -
with a 35 minute
journey time.
1992
March: The
runway is
extended from
1030m to 1199m.
Diana Princess
of Wales opens
the extension.
1995
Mowlem sells
the airport for
£23.5m to Irish
businessman,
Dermot Desmond.
9 airlines
now serve 12
destinations.
1997
Airport
celebrates10th
anniversary
and welcomes
1 million
passengers
in a year.
1999
Jubilee line
extension opens
Green Park to
Stratford via
Canning Town.
2002
London City
Airport Private Jet
Centre opens.
The airport
welcomes its
10 millionth
passenger
since 1987.
2003
New runway
holding point
and runway
link enable 32
flights per hour.
2008
£27m East Pier and
apron extension
project completed.
Annual passenger
total reaches
3.3 million.
British Airways
begins operations at
London City Airport.
2009
Planning permission
granted to raise
number of flights to
120,000 per annum.
2012
Flybe begins
operations at
London City
Airport.
2014
2016
A record-breaking 4.5
million passengers use
London City Airport.
£344 million development
programme receives
planning permission
- 7 new aircraft
stands, parallel
taxiway and extended
passenger terminal.
Airport sold to
consortium of
international
infrastructure partners.
13
14

30 photos from our
past and present
A collection of 30 photos including five unseen pictures by our Air Traffic Engineer Vic Abbott showing how
the airport and surrounding skyline has changed. Plus, in this edition you’ll find your very own commemorative
photo featuring one of the images on this page and a message from our CEO, Declan Collier.
12 14
15
Captain Harry Gee,
the first pilot to land
test flight at on the
runway at London
City Airport on 31
May 1987 and to pilot
the first commercial
departure to Paris
Charles de Gaulle on
26 October 1987.
29 May 1986, Prince Charles
lays the foundation stone for
London City Airport.
13
1986, from start to finish construction
by John Mowlem & Co plc took
18 months, including the airport’s
apron, pictured from underneath,
where aircraft would later park.
15
1
© Vic Abbott
5
6
© Vic Abbott
7
Mid-20th century, London’s Royal Docks facing west. Maritime
traffic in the Royal Docks reached its peak in the 1950s.
1987, the recently completed
airport looking north east
1987, a London City Airways
Dash-7 touches down
© Vic Abbott
1988, Eurocity Express (later London
City Airways) and Brymon Airways
De Haviland Dash-7 aircraft on the
westerly apron of the airport, looking
west towards Royal Victoria Dock and
the present-day site of ExCeL London.
8
1981, London’s Royal Docks. Containerisation and other
technological changes led to the decline of the Docks
Present day, London City Airport and
the City skyline looking west
1987, the original London City Airport logo. Described at the time: “The square of blue
and white stripes represents the Square Mile, while the flight symbol in two brighter
colours provides a contrast and draws the link between the airport and the City.”
1988, Eurocity Express flight departs towards
the west. The picture is taken looking north,
towards Royal Albert Dock and present day
site of the University of East London.
© Vic Abbott
9
4
1992, facing west, British
Aerospace 146 aircraft arrives
at London City Airport
with a solitary One Canada
Square of the Canary Wharf
development in the background
2
3
© Vic Abbott
27 June 1982, Captain Harry Gee lands
Dash 7 G-BRYA City of Plymouth on
the 1000m Heron Quays (now part of the
Canary Wharf development) to prove the concept of a
short take-off and landing airport in London’s Docklands.
11
10
1982, Brymon Airways
Chief Captain Harry
Gee points out the
favoured site of London
City Airport between
Royal Albert Dock
and George V Dock in
East London, close to
the River Thames.
20
1987, facing north, the
completed passenger
terminal positioned
south of the runway.
22
1987, the original check-in
area of the passenger terminal
© Ben Walsh
28
29
21
19
November 1987, an
Evening Standard
cartoon depicting
an East London
resident arriving in
Paris and remarking
“I thought it was
the number eight to
Bethnal Green.”
23
1987, fine eighties
dining in the airport’s
original brasserie
(Above) Present day, A British Airways flight
takes off towards the east with another plane
on approach in background.
(Below) Present day, evening
flights with slow exposure
© Ben Walsh
18
1987, inside the air
traffic control tower at
London City Airport
5 November
1987, HRH
Queen
Elizabeth
II officially
opens
London
City Airport
24 25
27
30
17
Circa 2002,
when The
Queen
returned
to London
City Airport,
so too did
her corgis,
disembarking
the royal
aircraft.
26 October 1987, a commemorative
postcard to mark the first
commercial flight departure to Paris
26
Visualisation of the expanded airport c.2025 with extended passenger
terminal, 7 new aircraft stands, and new parallel taxiway.
16
1988, the famous
London City Airport
river boat outside
County Hall. It took
35 minutes from
Charing Cross to
the airport along
the River Thames,
ceasing in 1993.
5 March 1992, Princess Diana
visits London City Airport
to officially open the runway
following an extension project.
16

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Representative
APR
CUTEST MOMENT
OF THE MONTH
That moment when you
realise you don’t have to put
everything in the tray!
Whilst this passenger prepared
her luggage and liquids for
security, she put her adorable
baby girl in the tray. Tracy Cook,
Customer Service Agent, spotted
the unmissable photo opportunity
and got a quick snap before
they continued their journey.
Thanks for the photo
Tracy Cook!
STUNNING SNAPS OF THE
SUNSET
It may be time for Tracy
from the Customer
Services
team to take up a
career in photography!
She sent us these
breath-taking photos
(above and
right) of the sunset
over the docks on
Wednesday.
We love seeing your
photos, so please send
them in!
Kimberley.hayden@londoncityairport.com
THE
LATEST ON
THE WEST
PIER
WITH THE PROJECT TEAM
IN THE NEXT
EDITION OF
AIRPORT
LIFE
BAH-BAH THE
SHEEP
Another cuddly toy was lost in
the terminal last month. The
toy was found by a handling
agent at the departure gate and
handed in at security. When the
sheep’s owners flew back they
went to the information desk
in hope that the toy had been
found. They said their daughter
was extremely upset when they
flew off on holiday and realised
that they had left the cuddly
toy in the Departure Lounge.
Here’s nine-year-old Ella Treacy
who was ecstatic to be reunited
with her toy that she told us was called Bah-Bah!
MESSAGE FROM
AN UNKNOWN
PASSENGER:
Today I witnessed the good work of Mohan
the Customer Experience Host.
Two passengers were sleeping and they would
have missed their flights if it was not for Mr Mohan
waking them up to ask them which flight they
were waiting for. Then he went to check their
flight info and it was on a final call!
Great job Mohan!
17
18

FOLLOW THESE SIMPLE RULES WHEN ESCORTING:
All temporary passholders must be within your line of sight at all times
Never leave any temporary passholder unattended, even for a few seconds
Only escort a number you are comfortable with. You can escort up to 6 people at
One time, but only agree to escort as many as you can manage. What if someone wants
To buy a drink or needs the toilet?
Are you working on a temporary pass? Do you have an escort?
Help them by sticking to the rules and never try to work on your own.
Failure to comply with these rules may result in your full pass being withdrawn.
The airport is legally bound to comply with these rules, set out by the CAA.
Further information is available from the ID Unit.
Thank you for your cooperation.