Chapter 8. Replacing FRUs - CNET Content Solutions

Chapter 7. Symptom-to-FRU Index
Hard disk drive boot error
Power Supply Problems
The Symptom-to-FRU index lists error symptoms and possible causes. The most
likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on
page 43. This index can also be used to help you decide which FRUs to have
available when servicing a computer. If you are unable to correct the problem
using this index, go to “Undetermined problems” on page 82.
Notes:
v If you have both an error message and an incorrect audio response, diagnose the error
message first.
v If you cannot run the diagnostic tests or you get a diagnostic error code when running a
test, but did receive a POST error message, diagnose the POST error message first.
v If you did not receive any error message, look for a description of your error symptoms
in the first part of this index.
A hard disk drive boot error (error codes 1962 and I999030X) can have the
following causes.
Error FRU/Action
The start-up drive is not in the boot
sequence in configuration.
No operating system installed on the boot
drive.
The boot sector on the start-up drive is
corrupted.
Check the configuration and ensure the
start-up drive is in the boot sequence.
Install an operating system on the boot
drive.
The drive must be formatted, do the
following:
1. Attempt to back-up the data on the
failing hard disk drive.
2. Using the operating systems programs,
format the hard disk drive.
The drive is defective. Replace the hard disk drive.
If you suspect a power problem, use the following procedures.
Check/Verify FRU/Action
Check the following for proper installation.
Reseat connectors
v Power Cord
v On/Off Switch connector
v On/Off Switch Power Supply connector
v System Board Power Supply connectors
v Microprocessor(s) connection
Check the power cord for continuity. Power Cord
Check the power-on switch for continuity. Power-on Switch
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