Chapter 8. Replacing FRUs - CNET Content Solutions
Chapter 8. Replacing FRUs - CNET Content Solutions Chapter 8. Replacing FRUs - CNET Content Solutions
44 Hardware Maintenance Manual – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? v Diagnostics version – Type and version level v Hardware configuration – Print (print screen) configuration currently in use – BIOS level v Operating system software – Type and version level Note: To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same Diagnostic Diskettes (version) 7. Have the same configuration options set in the system 8. Have the same setup for the operating system control files Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution.
Chapter 5. Diagnostics PC-Doctor for Windows PC-Doctor for Windows PE Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems: v PC-Doctor for Windows (used when diagnosing problems while running the Windows operating system) v PC-Doctor for Windows PE (used when your Windows operating system will not start) Notes: 1. You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. 2. If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative. PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem. PC Doctor for Windows also has problem determination aids that determine software and usage problems. The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery ® workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure: © Lenovo 2005, 2008. Portions © IBM Corp. 2005. 45
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<strong>Chapter</strong> 5. Diagnostics<br />
PC-Doctor for Windows<br />
PC-Doctor for Windows PE<br />
Diagnostic programs are used to test hardware components of your computer and<br />
report operating-system-controlled settings that can cause hardware failures. There<br />
are two diagnostic programs preinstalled on your computer to help you diagnose<br />
problems:<br />
v PC-Doctor for Windows (used when diagnosing problems while running the<br />
Windows operating system)<br />
v PC-Doctor for Windows PE (used when your Windows operating system will<br />
not start)<br />
Notes:<br />
1. You can also download the latest version of the PC-Doctor for Windows and<br />
PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/<br />
support/.<br />
2. If you are unable to isolate and repair the problem yourself by running the<br />
applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file<br />
display. You will need to have all problem-related log files available when you<br />
speak to a Lenovo technical support representative.<br />
PC-Doctor for Windows is a diagnostic program that works through the Windows<br />
operating system. The PC-Doctor for Windows diagnostic program enables you to<br />
view symptoms and solutions for computer problems, access the Lenovo<br />
troubleshooting center, update system drivers, and review system information.<br />
To run PC-Doctor for Windows, open the Start menu from the Windows desktop,<br />
select All Programs, select PC-Doctor for Windows, and click PC-Doctor for<br />
Windows. Follow the instructions on the screen. For additional information about<br />
running the diagnostic program, refer to the PC-Doctor for Windows help system.<br />
If you still suspect a problem after PC-Doctor for Windows runs successfully, run<br />
PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the<br />
computer problem.<br />
PC Doctor for Windows also has problem determination aids that determine<br />
software and usage problems.<br />
The PC-Doctor for Windows PE diagnostic program is part of the Rescue and<br />
Recovery ® workspace on each Lenovo computer. Use PC-Doctor for Windows PE,<br />
if you are unable to start the Windows operating system or if PC-Doctor for<br />
Windows has not been successful in isolating a possible problem.<br />
Running diagnostics from the Rescue and Recovery<br />
workspace<br />
You can run the PC-Doctor for Windows PE diagnostic program from the Rescue<br />
and Recovery workspace. To run diagnostics from the Rescue and Recovery<br />
workspace, use the following procedure:<br />
© Lenovo 2005, 200<strong>8.</strong> Portions © IBM Corp. 2005. 45
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