France 2017 Main brochure

your holiday contract
Conditions of Booking
Definitions: In these booking conditions the term “the Company” and “MHL”
mean MATTHEWS HOLIDAYS LTD. and the term “client” means the party
leader or any party member named on the MHL confirmation. The contract shall
be made between MATTHEWS HOLIDAYS LTD, Co Reg No: 2050214, whose
registered office is 8 Bishopsmead Parade, East Horsley, Surrey, and the party
leader first named on the MHL confirmation and is subject to English law.
1. A deposit of £120 per Mobile Home is required at the time of booking.
Payment of the final balance is due ten weeks prior to departure. In
the event of non-payment of the balance due for your holiday by the
prescribed date, we reserve the right, after due notice, to cancel and relet
the booking. In those circumstances the deposit will be forfeited. For
bookings made within ten weeks of departure, the full payment is due.
2. The party leader must accept personal responsibility for the
obligations of all party members and warrants that he has their
authority to make the booking. No contract shall exist until written
confirmation of acceptance of the booking has been issued by MHL.
All our Mobile Home holidays are offered subject to availability.
3. Price Guarantee.
a) The price of your holiday is fully guaranteed and will not be subject to
any surcharge once you have made your booking and paid your deposit,
provided that you do not subsequently amend your booking.
b) We reserve the right to change the brochure prices at any time, but no
increase will be applied to existing bookings retrospectively.
c) The prices shown in this brochure already include English V.A.T. and
French T.V.A.
4. Cancellation by Client: Cancellation can only be accepted in writing
from the party leader, which should be sent recorded delivery and will
be acknowledged by return of post. In the event of cancellation by the
client, the deposit shall be forfeited and MHL shall be entitled to levy
cancellation charges according to the following scale. This scale is based
on the number of days before departure:
More than 10 weeks ......................................................... Deposit forfeit
57-70 days .......................................................... 30%* full holiday costs
29-56 days ........................................................... 50% full holiday costs
22-28 days ........................................................... 70% full holiday costs
15-21 days ........................................................... 90% full holiday costs
Up to 14 days ..................................................... 100% full holiday costs
*Deposit or 30% - whichever is the higher amount. Please refer to your
Personal Holiday Insurance Policy and the circumstances under which the
cancellation charges may be reclaimed under the terms of that insurance
(less any applicable excess).
5. Cancellation by Matthews Holidays. MHL will only cancel your holiday in
the event of Force Maujeure (see below). In the event of such cancellation
the Company will make a full refund of your holiday payments.
6. Force Majeure is defined as circumstances which prevent the
performance of the contract which are totally outside our control,
and include but are not limited to war, threat of war, riot, civil strife,
terrorist activity, natural or nuclear disaster, fire, adverse weather
conditions, industrial action or dispute, technical problems to transport,
port closure, congestion at a port or airport, epidemic or disease.
7. Alteration. We make arrangements for your holiday several months in
advance and if there are any minor alterations which might affect your
holiday in some way, we will inform you as soon as possible. Should a
major alteration become necessary, for reasons other than Force Majeure
we will advise you of the proposed change and ask you to decide between
three courses of action:
A. Accepting the change.
B. Transferring to an alternative holiday that we are able to offer.
C. Cancelling your holiday, with a full refund of all monies paid to us.
Whichever course of action you choose we will pay you compensation
per party as follows:
Written notification more
than 56 days before departure ......................................................... NIL
14-56 days ....................................................................................... £40
less than 14 days ............................................................................. £80
A major alteration is defined as a change of resort, change of
accommodation to a lower grade than that originally booked, a change
of ferry route which involves more than 100 additional miles driving to
the outward or return journey, or an alteration to a ferry sailing time by
more than twelve hours.
Where a client accepts an alternative holiday as a result of a major
alteration the Company will refund the client any difference in cost where
the alternative holiday is cheaper than that originally booked.
8. Insurance. It is a condition of acceptance of a booking that
acceptable cancellation, medical, legal expenses and third party
risks insurance is effected immediately. Please supply Insurers
name, policy number, and 24hr medical emergency number.
9. Responsibility. The Company accepts complete responsibility for the
acts and/or omissions of its employees and also accepts responsibility
for those services furnished by its suppliers (e.g. campsites). We have
taken all reasonable steps to ensure that the holidays advertised in this
brochure have been properly and diligently arranged and we only use
reputable organisations in this country and abroad to provide necessary
services. Please supply Insurance name, policy number and 24hr
medical emergency number. Subject to conditions a) and b) below, MHL
will accept liability for such damages as a customer would be entitled
to under English law in an English court for any personal injury to the
customer, including illness, death, caused by negligence (as understood
in English Law) either on the part of an employee of Matthews Holidays
or a supplier of a service forming part of the booked holiday, other than
air or sea transportation. Liability will be accepted subject to:
a) The assignment by the customer to MHL of all rights to proceed
against the supplier in respect of a claim involving a supplier.
b) The customer agreeing to cooperate fully with MHL and/or its Insurers
in the pursuit of any claim against the supplier, if the company or its
Insurers proceed with such a claim.
MHL acts as your appointed Agent in booking your ferry crossings or
other requested services. Once we have confirmed your holiday to you
in writing, we then act as agent for the ferry company (or other service
provider). Your contract for the provision of transport by sea, rail or air
is with the transport operator, and is subject to the provisions of the
relevant international conventions and to the published conditions of
carriage of the operator of the scheduled service you have chosen. For
copies, please request from our office or service supplier.
10. Excursions. Excursions or other tours that you may choose to book or
pay for whilst you are on holiday are not part of your package holiday
provided by us.
11. The party leader is responsible for seeing that all members of his party
abide by the general rules of the campsite. Only those persons named on
the confirmation and on our Accommodation Access Document may use
our holiday accommodation. Maximum occupancy is normally limited to
six persons. The party leader accepts that totally unreasonable behaviour
by himself or by any member of his party could in the limit result in the
expulsion of the whole party from the campsite and/or from Matthews
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visit our website at www.matthewsfrance.co.uk