The Computer Ghost Story

A Computer ghost story
Chat ID: 35928490 Initial Question: This should work: http://
www.ac.atmydevice.com//wp-login.php?action=logout I need to log in.
1:31:56 PM
Jilse J Hello AC, Thank you for contacting support. I apologize for the wait time.
Your patience is greatly appreciated.
1:32:00 PM
Jilse J Could I get the last 4 characters of the main password to verify ownership of
the account?
1:32:38 PM
AC blablabla
1:36:08 PM
AC Hmmhmm
1:37:43 PM
Jilse J Thank you.
1:38:05 PM
Jilse J Do you have the issue with wordpress admin login?
1:38:35 PM
AC I need this to work: http://www.ac.atmydevice.com//wp-login.php?action=logout
I want to be able to log into ac.atmydevice.com
1:40:59 PM
AC This works fine: http://www.atmydevice.com//wp-login.php?action=logout
1:41:33 PM
Jilse J Are you getting any error?
1:41:49 PM
AC blank screen
1:44:36 PM
Jilse J Please wait let me check.
1:44:43 PM
AC ok
1:48:11 PM
AC public_html/ac/wp-content/themes/collections/images
1:48:25 PM
AC I got an error when trying to look at this file
1:52:15 PM
Jilse J Where exactly you are getting the error?
1:52:57 PM
AC cPanel File Manager v3
1:53:52 PM
Jilse J Can you please try to login to admin dashboard.
1:53:56 PM
AC Ok it worked

1:54:46 PM
AC ok it worked, I'm in the dashboard as AC
1:54:52 PM
AC Now I want to log out
1:54:55 PM
AC hold on
1:55:51 PM
AC it won't accept my username
1:56:33 PM
AC ok everything is fine.
1:56:37 PM
AC Now
1:56:43 PM
Jilse J Great!
1:56:52 PM
Jilse J Is there anything else I can help you with for now?
1:56:56 PM
AC jeimmy.atmydevice.com is connected to kidslearneasy.org
1:57:05 PM
AC I really don't know how
1:57:31 PM
AC when i log into jeimmy.atmydevice.com it takes me to her log in on
kidslearneasy.org
1:57:56 PM
AC even external devices are confused to go to kidslearneasy.org
1:58:35 PM
Jilse J Please wait let me check.
2:05:14 PM
Jilse J Please wait still checking.
2:06:20 PM
AC Also when I lose my password, the recovery system is not enabled.
2:06:33 PM
AC When I lose my password on atmydevice.com
2:06:38 PM
Jilse J Can you please check to login now?
2:07:03 PM
AC who...where
2:07:06 PM
AC
2:07:49 PM
Jilse J jeimmy.atmydevice.com/wp-admin
2:09:45 PM
AC hold on
2:12:22 PM

AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-2.10.13-PM.png
2:12:52 PM
AC look it says we are on jeimmy.atmydevice.com but the page tab says we are
logging into kidslearneasy.org
2:16:22 PM
Jilse J Please wait let me check.'
2:21:44 PM
Jilse J It seems to be both the jeimmy.atmydevice.com and kidslearneasy.org using
same contents.
2:22:09 PM
Jilse J Both are using the same root directory public_html/Jeimmy
2:24:06 PM
AC why
2:24:18 PM
AC how did I do that?
2:24:27 PM
AC multiple Wordpress installs
2:26:11 PM
Jilse J It might be happen when you install wordpress you provided the same
directory for installing so it over right.
2:27:16 PM
AC but I did it multiple times
2:29:42 PM
Jilse J You need to change the root directory to a different one.
2:30:17 PM
AC How do I do that with the install of Wordpress?
2:30:37 PM
AC I can't do it for jeimmy.atmydevice.com
2:30:53 PM
AC And I worked on kidslearneasy.org
2:31:02 PM
AC where is it?
2:33:52 PM
Jilse J What exactly you are looking?
2:36:20 PM
AC the root directories
2:36:34 PM
AC can you give me both directions
2:37:07 PM
Jilse J Both are using the same directory :public_html/Jeimmy
2:40:33 PM
Jilse J Are you still with me?
2:43:46 PM
AC yes

2:43:56 PM
AC hold on
2:48:19 PM
Jilse J Are you still with me?
2:48:58 PM
AC hold on I'm trying to explain
2:50:24 PM
AC there is here: public_html/Jeimmy/wp-content/themes and here: public_html1/
Jeimmy/wp-content/themes
2:51:35 PM
AC This should be kidslearneasy.org: public_html1/Jeimmy/wp-content/themes/
babykids
2:52:05 PM
AC And this should be jeimmy.atmydevice.com: public_html/Jeimmy/wp-content/
themes/collections
2:59:14 PM
Jilse J All the website contents are under the directory public_html not under
public_html1
2:59:44 PM
AC ok so what is public_html1?
3:00:07 PM
Jilse J That is may be the old one.
3:00:35 PM
AC all my other sites are under public_html1
3:00:43 PM
AC until-vivid.com
3:00:52 PM
AC colombia-english.com
3:01:50 PM
Jilse J No, all the websites files are under public_html folder.
3:01:59 PM
AC whitephone.info
3:02:35 PM
AC atmydevice
3:02:48 PM
AC those are all in public_html1
3:03:59 PM
AC ok well can you stop the connection of Jeimmy to public_html1?
3:04:12 PM
AC I can lose that site, I think...I would have to ask her
3:07:13 PM
AC hold on she is checking, I believe she is connected to yemita now and not
jeimmy.atmydevice.com
3:07:19 PM
AC I think we did that

3:07:29 PM
AC we can delete jeimmy.atmydevice.com
3:07:41 PM
AC however the connection is still there
3:07:57 PM
Jilse J All the website in your account is pointing to the folder under public_html.
3:08:40 PM
AC Ok well, with her, we have cleared up that I need to lose the direction in
public_html to jeimmy.atmydevice.com
3:09:07 PM
AC Which, brings me back to my point. The password recovery protocol is not
working on atmydevice.com
3:10:28 PM
AC how do I delete the collections theme from: public_html/Jeimmy/wp-content/
themes/collections
3:12:02 PM
Jilse J You can delete that thems file directly from your filemanger.
3:13:07 PM
AC the delete button didn't light up, maybe I'm logged out
3:14:42 PM
AC I can't delete the folder?
3:15:03 PM
AC public_html/Jeimmy/wp-content/themes/collections
3:15:04 PM
Jilse J Are you getting any error?
3:15:13 PM
AC No, just no delete button
3:16:28 PM
Jilse J Can you please refer this link for deleting the file:https://my.bluehost.com/cgi/
help/2238?
3:19:09 PM
AC I can delete the theme while in this position: http://www.advertual.com/wpcontent/uploads/2016/12/Screen-Shot-2016-12-08-at-3.18.04-PM.png
3:19:18 PM
AC I don't know if I want to do that?
3:19:41 PM
AC From jeimmy.atmydevice.com while in kidslearneasy.org
3:22:40 PM
Jilse J You can also change the theme using your wordpress dashboard/
3:24:20 PM
AC that is in the wordpress dashboard
3:24:44 PM
AC hold on let me try going through kidslearneasy.org/wp-admin
3:26:17 PM
AC no kidslearneasy.org/wp-admin takes me to jeimmy.atmydevice.com/wp-login

3:26:42 PM
AC so the only way to do it is:
3:26:54 PM
AC I can delete the theme while in this position: advertual.com/wp-content/uploads/
2016/12/Screen-Shot-2016-12-08-at-3.18.04-PM.png 3:19:18 PM AC I don't know if
I want to do that? 3:19:41 PM AC From jeimmy.atmydevice.com while in
kidslearneasy.org 3:22:40 PM Jilse J
3:27:21 PM
AC what should I do?
3:27:30 PM
AC What do you want to happen?
3:27:46 PM
AC She is a Republican Communist who may not be able to even have kids.
3:28:36 PM
AC She is 34 born in 82
3:28:47 PM
AC Colombian
3:29:11 PM
AC lived in China saving her brother
3:29:15 PM
AC met me
3:29:23 PM
Jilse J Thank you for allowing me to assist you today. I need to transfer you to
another technician to continue with the troubleshooting. Please allow the next agent
a few moments to review the chat and become familiar with your issue. We
appreciate your patience. Thank you for using Live Chat.
3:29:43 PM
AC ok
3:32:58 PM
Mervyn R My name is Mervyn and I am happy to assist you. Please give me a
moment while I review your previous chat transcript.
3:33:01 PM
Mervyn R Thank you for validating
3:36:03 PM
AC yes
3:36:10 PM
AC we can fix something else first
3:36:31 PM
Mervyn R The site and home url of http://www.kidslearneasy.org/ have been set to
http://jeimmy.atmydevice.com/ that is why it goes to there
3:36:35 PM
AC my password retrieval is not working on atmydevice.com
3:36:49 PM
AC yes let's do something else first
3:37:05 PM

AC my password retrieval is not working on atmydevice.com
3:37:17 PM
AC that's something Wordpress
3:38:31 PM
Mervyn R Yeah sure one minute
3:38:44 PM
Mervyn R http://jeimmy.atmydevice.com/blablabla.php
3:39:24 PM
AC ok I don't know what that is
3:39:24 PM
Mervyn R Enter your username and password here and change it, after you have
changed it I can remove the file from the fie manager.
3:39:25 PM
AC
3:39:56 PM
AC the whole site atmydevice.com password retrieval is not working
3:40:18 PM
Mervyn R Its is your word press password right?
3:40:32 PM
AC I'm not going to mess with this right now: http://jeimmy.atmydevice.com/
blablabla.php
3:40:40 PM
AC I don't know where you got that from
3:40:47 PM
AC I don't know what it will do
3:40:56 PM
AC I don't know how to retrieve the password
3:41:09 PM
Mervyn R Please change the username and password now in this link http://
jeimmy.atmydevice.com/blablabla.php
3:41:13 PM
AC My password retrieval system on atmydevice.com is screwed up
3:41:27 PM
Mervyn R And then you can access your admin website using those credentials it
will work
3:41:32 PM
AC at that will then work for ac.atmydevice.com too?
3:41:43 PM
AC ok
3:41:52 PM
Mervyn R Yes, please do it
3:42:13 PM
AC do we know what username to use?
3:42:14 PM
AC

3:42:39 PM
AC Jeimmy for jeimmy.atmydevice.com or jsliva for kidslearneasy.org?
3:42:41 PM
Mervyn R It is the username that you use to login to dashboard
3:43:06 PM
AC the dashboards are the same.
3:43:13 PM
AC this isn't solving anything
3:43:25 PM
AC fix the problem I have first at atmydevice.com
3:43:31 PM
Mervyn R jsilva
3:43:41 PM
AC that way I can retrieve either that I put in
3:43:42 PM
AC
3:43:52 PM
Mervyn R username is this and enter the password there
3:43:53 PM
AC why jsilva, that is with kidslearneasy.org
3:44:09 PM
AC fine
3:44:34 PM
Mervyn R Both urls' are same
3:45:28 PM
AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-3.44.44-PM.png
3:45:33 PM
AC i got this, now what
3:46:26 PM
Mervyn R http://jeimmy.atmydevice.com/wp-admin
3:46:35 PM
AC that didn't work
3:46:39 PM
Mervyn R Try to login in this link now with those credentials you changed just now
3:47:07 PM
AC nothing changed,
3:47:23 PM
Mervyn R Sorry?
3:47:37 PM
Mervyn R Are you not able to login to dashboard now?
3:47:44 PM
AC that still takes me to jeimmy.atmydevice.com acting as kidslearneasy.org
3:47:54 PM
AC no i can log in

3:48:39 PM
AC now do you want to fix my password retrieval problem on atmydevice.com or do
you want me to: http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-3.18.04-PM.png
3:49:13 PM
Mervyn R Could you please elaborate your issue so that I can help you better here?
3:49:59 PM
AC I need my forgot password option to work on atmydevice.com
3:50:20 PM
AC I have to go to a BBQ upstairs, is there any way to pick up this conversation?
3:50:24 PM
Mervyn R May I know which forgot password option?
3:50:30 PM
AC Should I press print, or what?
3:50:52 PM
Mervyn R You can keep this chat open until you come back
3:50:55 PM
AC When you are on the login screen to atmydevice.com/wp-login.php
3:51:00 PM
Mervyn R Let me check the url's now
3:51:06 PM
AC ok thanks, really
3:59:33 PM
Mervyn R http://www.atmydevice.com/wp-admin
3:59:36 PM
Mervyn R Can you login to this now
Chat ID: 35940835 Initial Question: It would really suck if someone came to my site
right now... they can use any password!
5:47:09 PM
Chat ID: 35940835 Initial Question: It would really suck if someone came to my site
right now... they can use any password!
5:47:09 PM
Josh A Hello! My name is Josh. I work with SiteLock, we partner with your hosting
provider, BlueHost. SiteLock is the global leader in internet security. While we are
not BlueHost, we partner with them to consult and provide security solutions for
their clients.
5:47:42 PM
Josh A I see you are having trouble with your site being wide open what is the
domain name
5:49:11 PM
Josh A Are you still with me?
5:50:01 PM
AC yes
5:50:12 PM
AC atmydevice.com

5:50:38 PM
Josh A thank ya kindly let me take a look for ya real quick
5:51:19 PM
Josh A So has your site been compromised?
5:51:42 PM
AC By Bluehost
5:52:23 PM
Josh A yuor site was compromised by your hosting company?
5:52:44 PM
AC yes, they won't fix the problem
5:53:04 PM
AC it started with not being able to retrieve your password in login on forgot
password
5:53:35 PM
Josh A Well I do not think that the blue host hacked your website
5:54:01 PM
AC they didn't hack it, they didn't fix the problem when I asked. Now I got ghost
sites
5:54:46 PM
AC ac.atmydevice.com and jeimmy.atmydevice.com are complete ghosts now
5:55:04 PM
AC I would like the problem as I stated fixed
5:55:07 PM
Josh A I am looking at the site right now
5:55:13 PM
Josh A its not gone
5:55:32 PM
AC that is why it is called a ghost
5:55:52 PM
Josh A I have no idea what ghost is
5:55:59 PM
AC jeimmy.atmydevice.com shouldn't be there at all
5:56:07 PM
AC neither to I
5:56:13 PM
AC can I get my problem fixed
5:56:28 PM
AC it's deleted
5:56:36 PM
Josh A so a subdomain was added
5:56:38 PM
AC in every account from cPanel
5:56:43 PM
AC no
5:57:07 PM

AC ac.atmydevice.com a subdomain is there
5:57:24 PM
AC still functions normally, shouldn't
5:58:00 PM
Josh A let me get you over to the host and they can help you get rid of the added
subdomains
5:58:00 PM
AC jeimmy.atmydevice.com isn't there, look for it, I even erased its framework
5:58:16 PM
AC I need my damn password recovery fixed
5:58:17 PM
Josh A yeah I just pulled it up in my browser
5:58:19 PM
Josh A crazy
5:58:39 PM
AC can you fix the password problem SiteLock?
5:58:52 PM
Josh A I cannot help with that I do not have access to your bluehost account
5:59:09 PM
Josh A I can fix the sitelock passwords
5:59:09 PM
AC you can use any password to access any domain
5:59:15 PM
Josh A but not BlueHost
5:59:24 PM
AC well could you put in a good word
5:59:35 PM
AC and connect me to bluehost
5:59:45 PM
Josh A I will add notes with the transfer yes absolutely
6:00:02 PM
AC thanks
6:00:54 PM
Josh A one moment Have a great day I hope you get this all figured out and if you
need website security come on back to Josh and I can help you with that
6:03:38 PM
AC ok Josh A
6:04:42 PM
AC Shouldn't BlueHost sponsor me with SiteLock?
6:08:05 PM
AC Chat ID: 35928490 Initial Question: This should work: http://
www.ac.atmydevice.com//wp-login.php?action=logout I need to log in.
1:31:56 PM Jilse J Hello AC, Thank you for contacting support. I apologize for the
wait time. Your patience is greatly appreciated.

1:32:00 PM Jilse J Could I get the last 4 characters of the main password to verify
ownership of the account?
1:32:38 PM AC blablabla
1:36:08 PM AC Hmmhmm
1:37:43 PM Jilse J Thank you.
1:38:05 PM Jilse J Do you have the issue with wordpress admin login?
1:38:35 PM AC I need this to work: http://www.ac.atmydevice.com//wp-login.php?
action=logout I want to be able to log into ac.atmydevice.com
1:40:59 PM AC This works fine: http://www.atmydevice.com//wp-login.php?
action=logout
1:41:33 PM Jilse J Are you getting any error?
1:41:49 PM AC blank screen
1:44:36 PM Jilse J Please wait let me check.
1:44:43 PM AC ok
1:48:11 PM AC public_html/ac/wp-content/themes/collections/images
1:48:25 PM AC I got an error when trying to look at this file
1:52:15 PM Jilse J Where exactly you are getting the error?
1:52:57 PM AC cPanel File Manager v3
1:53:52 PM Jilse J Can you please try to login to admin dashboard.
1:53:56 PM AC Ok it worked
1:54:46 PM AC ok it worked, I'm in the dashboard as AC
1:54:52 PM AC Now I want to log out
1:54:55 PM AC hold on
1:55:51 PM AC it won't accept my username
1:56:33 PM AC ok everything is fine.
1:56:37 PM AC Now
1:56:43 PM Jilse J Great!
1:56:52 PM Jilse J Is there anything else I can help you with for now?
1:56:56 PM AC jeimmy.atmydevice.com is connected to kidslearneasy.org
1:57:05 PM AC I really don't know how
1:57:31 PM AC when i log into jeimmy.atmydevice.com it takes me to her log in on
kidslearneasy.org
1:57:56 PM AC even external devices are confused to go to kidslearneasy.org
1:58:35 PM Jilse J Please wait let me check.
2:05:14 PM Jilse J Please wait still checking.
2:06:20 PM AC Also when I lose my password, the recovery system is not enabled.
2:06:33 PM AC When I lose my password on atmydevice.com
2:06:38 PM Jilse J Can you please check to login now?
2:07:03 PM AC who...where
2:07:06 PM AC
2:07:49 PM Jilse J jeimmy.atmydevice.com/wp-admin
2:09:45 PM AC hold on
2:12:22 PM AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-2.10.13-PM.png

2:12:52 PM AC look it says we are on jeimmy.atmydevice.com but the page tab
says we are logging into kidslearneasy.org
2:16:22 PM Jilse J Please wait let me check.'
2:21:44 PM Jilse J It seems to be both the jeimmy.atmydevice.com and
kidslearneasy.org using same contents.
2:22:09 PM Jilse J Both are using the same root directory public_html/Jeimmy
2:24:06 PM AC why
2:24:18 PM AC how did I do that?
2:24:27 PM AC multiple Wordpress installs
2:26:11 PM Jilse J It might be happen when you install wordpress you provided the
same directory for installing so it over right.
2:27:16 PM AC but I did it multiple times
2:29:42 PM Jilse J You need to change the root directory to a different one.
2:30:17 PM AC How do I do that with the install of Wordpress?
2:30:37 PM AC I can't do it for jeimmy.atmydevice.com
2:30:53 PM AC And I worked on kidslearneasy.org
2:31:02 PM AC where is it?
2:33:52 PM Jilse J What exactly you are looking?
2:36:20 PM AC the root directories
2:36:34 PM AC can you give me both directions
2:37:07 PM Jilse J Both are using the same directory :public_html/Jeimmy
2:40:33 PM Jilse J Are you still with me?
2:43:46 PM AC yes
2:43:56 PM AC hold on
2:48:19 PM Jilse J Are you still with me?
2:48:58 PM AC hold on I'm trying to explain
2:50:24 PM AC there is here: public_html/Jeimmy/wp-content/themes and here:
public_html1/Jeimmy/wp-content/themes
2:51:35 PM AC This should be kidslearneasy.org: public_html1/Jeimmy/wp-content/
themes/babykids
2:52:05 PM AC And this should be jeimmy.atmydevice.com: public_html/Jeimmy/
wp-content/themes/collections
2:59:14 PM Jilse J All the website contents are under the directory public_html not
under public_html1
2:59:44 PM AC ok so what is public_html1?
3:00:07 PM Jilse J That is may be the old one.
3:00:35 PM AC all my other sites are under public_html1
3:00:43 PM AC until-vivid.com
3:00:52 PMAC colombia-english.com
3:01:50 PM Jilse J No, all the websites files are under public_html folder.
3:01:59 PM AC whitephone.info
3:02:35 PM AC atmydevice
3:02:48 PM AC those are all in public_html1
3:03:59 PM AC ok well can you stop the connection of Jeimmy to public_html1?

3:04:12 PM AC I can lose that site, I think...I would have to ask her
3:07:13 PM AC hold on she is checking, I believe she is connected to yemita now
and not jeimmy.atmydevice.com
3:07:19 PM AC I think we did that
3:07:29 PM AC we can delete jeimmy.atmydevice.com
3:07:41 PM AC however the connection is still there
3:07:57 PM Jilse J All the website in your account is pointing to the folder under
public_html.
3:08:40 PM AC Ok well, with her, we have cleared up that I need to lose the
direction in public_html to jeimmy.atmydevice.com
3:09:07 PM AC Which, brings me back to my point. The password recovery protocol
is not working on atmydevice.com
3:10:28 PM AC how do I delete the collections theme from: public_html/Jeimmy/wpcontent/themes/collections
3:12:02 PM Jilse J You can delete that thems file directly from your filemanger.
3:13:07 PM AC the delete button didn't light up, maybe I'm logged out
3:14:42 PM AC I can't delete the folder?
3:15:03 PM AC public_html/Jeimmy/wp-content/themes/collections
3:15:04 PM Jilse J Are you getting any error?
3:15:13 PM AC No, just no delete button
3:16:28 PM Jilse J Can you please refer this link for deleting the file:https://
my.bluehost.com/cgi/help/2238?
3:19:09 PM AC I can delete the theme while in this position: http://
www.advertual.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-08-
at-3.18.04-PM.png
3:19:18 PM AC I don't know if I want to do that?
3:19:41 PM AC From jeimmy.atmydevice.com while in kidslearneasy.org
3:22:40 PM Jilse J You can also change the theme using your wordpress
dashboard/
3:24:20 PM AC that is in the wordpress dashboard
3:24:44 PM AC hold on let me try going through kidslearneasy.org/wp-admin
3:26:17 PM AC no kidslearneasy.org/wp-admin takes me to
jeimmy.atmydevice.com/wp-login
3:26:42 PM AC so the only way to do it is:
3:26:54 PM AC I can delete the theme while in this position: advertual.com/wpcontent/uploads/2016/12/Screen-Shot-2016-12-08-at-3.18.04-PM.png
3:19:18 PM AC I don't know if I want to do that?
3:19:41 PM AC From jeimmy.atmydevice.com while in kidslearneasy.org
3:22:40 PM Jilse J
3:27:21 PM AC what should I do?
3:27:30 PM AC What do you want to happen?
3:27:46 PM AC She is a Republican Communist who may not be able to even have
kids.
3:28:36 PM AC She is 34 born in 82
3:28:47 PM AC Colombian

3:29:11 PM AC lived in China saving her brother
3:29:15 PM AC met me
3:29:23 PM Jilse J Thank you for allowing me to assist you today. I need to transfer
you to another technician to continue with the troubleshooting. Please allow the
next agent a few moments to review the chat and become familiar with your issue.
We appreciate your patience. Thank you for using Live Chat.
3:29:43 PM AC ok
3:32:58 PM Mervyn R My name is Mervyn and I am happy to assist you. Please
give me a moment while I review your previous chat transcript.
3:33:01 PM Mervyn R Thank you for validating
3:36:03 PM AC yes
3:36:10 PM AC we can fix something else first
3:36:31 PM Mervyn R The site and home url of http://www.kidslearneasy.org/ have
been set to http://jeimmy.atmydevice.com/ that is why it goes to there
3:36:35 PM AC my password retrieval is not working on atmydevice.com
3:36:49 PM AC yes let's do something else first
3:37:05 PM AC my password retrieval is not working on atmydevice.com
3:37:17 PM AC that's something Wordpress
3:38:31 PM Mervyn R Yeah sure one minute
3:38:44 PM Mervyn R http://jeimmy.atmydevice.com/blablabla
3:39:24 PM AC ok I don't know what that is
3:39:24 PM Mervyn R Enter your username and password here and change it, after
you have changed it I can remove the file from the fie manager.
3:39:25 PM AC
3:39:56 PM AC the whole site atmydevice.com password retrieval is not working
3:40:18 PM Mervyn R Its is your word press password right?
3:40:32 PM AC I'm not going to mess with this right now: http://
jeimmy.atmydevice.com/blablabla
3:40:40 PM AC I don't know where you got that from
3:40:47 PM AC I don't know what it will do
3:40:56 PM AC I don't know how to retrieve the password
3:41:09 PM Mervyn R Please change the username and password now in this link
http://jeimmy.atmydevice.com/blablabla
3:41:13 PM AC My password retrieval system on atmydevice.com is screwed up
3:41:27 PM Mervyn R And then you can access your admin website using those
credentials it will work
3:41:32 PM AC at that will then work for ac.atmydevice.com too?
3:41:43 PM AC ok
3:41:52 PM Mervyn R Yes, please do it
3:42:13 PM AC do we know what username to use?
3:42:14 PM AC
3:42:39 PM AC Jeimmy for jeimmy.atmydevice.com or jsliva for kidslearneasy.org?
3:42:41 PM Mervyn R It is the username that you use to login to dashboard
3:43:06 PM AC the dashboards are the same.
3:43:13 PM AC this isn't solving anything

3:43:25 PM AC fix the problem I have first at atmydevice.com
3:43:31 PM Mervyn R jsilva
3:43:41 PM AC that way I can retrieve either that I put in
3:43:42 PM AC
3:43:52 PM Mervyn R username is this and enter the password there
3:43:53 PM AC why jsilva, that is with kidslearneasy.org
3:44:09 PM AC fine
3:44:34 PM Mervyn R Both urls' are same
3:45:28 PM AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-3.44.44-PM.png
3:45:33 PM AC i got this, now what
3:46:26 PM Mervyn R http://jeimmy.atmydevice.com/wp-admin
3:46:35 PM AC that didn't work
3:46:39 PM Mervyn R Try to login in this link now with those credentials you
changed just now
3:47:07 PM AC nothing changed,
3:47:23 PM Mervyn R Sorry?
3:47:37 PM Mervyn R Are you not able to login to dashboard now?
3:47:44 PM AC that still takes me to jeimmy.atmydevice.com acting as
kidslearneasy.org
3:47:54 PM AC no i can log in
3:48:39 PM AC now do you want to fix my password retrieval problem on
atmydevice.com or do you want me to: http://www.advertual.com/wp-content/
uploads/2016/12/Screen-Shot-2016-12-08-at-3.18.04-PM.png
3:49:13 PM Mervyn R Could you please elaborate your issue so that I can help you
better here?
3:49:59 PM AC I need my forgot password option to work on atmydevice.com
3:50:20 PM AC I have to go to a BBQ upstairs, is there any way to pick up this
conversation?
3:50:24 PM Mervyn R May I know which forgot password option?
3:50:30 PM AC Should I press print, or what?
3:50:52 PM Mervyn R You can keep this chat open until you come back
3:50:55 PM AC When you are on the login screen to atmydevice.com/wp-login.php
3:51:00 PM Mervyn R Let me check the url's now
3:51:06 PM AC ok thanks, really
3:59:33 PM Mervyn R http://www.atmydevice.com/wp-admin
3:59:36 PM Mervyn R Can you login to this now
6:08:32 PM
AC Shouldn't BlueHost sponsor me with SiteLock?
6:12:40 PM
AC mr.qoo@qoo2qoo.com email me, either one of you. I really don't care what
party your from.
6:13:44 PM
AC Shouldn't Bluehost sponsor me with SiteLock? There...
6:18:04 PM

AC ChinaâÂÂs Credit Binge Has Driven Its Banks to Hide $2 Trillion in Loans.
Until then, ChinaâÂÂs official total debt level of 250% of GDP wonâÂÂt ever tell
the full story.
6:18:49 PM
AC Chinas Credit Binge Has Driven Its Banks to Hide $2 Trillion in Loans. Until
then, Chinas official total debt level of 250% of GDP wont ever tell the full story.
6:19:22 PM
AC Shouldn't Bluehost sponsor me with SiteLock?
6:19:39 PM
AC mr.qoo@qoo2qoo.com email me, either one of you. I really don't care what
party your from.
6:20:34 PM
AC God, who the hell is there?
6:20:35 PM
AC
6:22:50 PM
Raksha R Hello Ac, Thanks for contacting Customer Support. My name is Raksha.
How are you today?
6:22:55 PM
Raksha R Sorry for the wait time.
6:23:03 PM
Raksha R Yes. I am here.
6:23:14 PM
AC Fine, nobody is on my site.
6:23:43 PM
Raksha R Could I get the last 4 characters of the Main account password to verify
ownership of the account?
6:23:48 PM
AC But anyone can use any password to access my atmydevice.com site, I haven't
even checked all my other urls.
6:23:53 PM
AC blablabla
6:24:21 PM
Raksha R Thank you for validating.
6:25:10 PM
Raksha R I am sorry to ask you but, Could you please tell me the issue in just one
go so that I can assist you quickly?
6:25:45 PM
AC I recognise the problem when you forget your password and go to password
retrieval, the link is broken. So you can put in any password with any username.
6:26:44 PM
AC Is Josh A still here,
6:26:50 PM
AC did you get his notes?
6:27:31 PM

Raksha R I have got his notes.
6:27:37 PM
Raksha R I am going through it.
6:28:08 PM
AC for example I was able to use three different passwords on
jeimmy.atmydevice.com, a ghost site.
6:28:38 PM
AC the site literally does not exist in public_html or public_html1
6:29:23 PM
Raksha R As per the previous agent notes it was mentioned that you were
requesting to delete the Subdomains ? Is that right?
6:29:33 PM
AC no
6:30:01 PM
AC after this: 3:40:32 PMAC I'm not going to mess with this right now:
jeimmy.atmydevice.com/blablabla NO
6:30:27 PM
Raksha R And are you referring to the Wordpress site dashboard login?
6:30:56 PM
AC yes: atmydevice.com/wp-login.php
6:31:15 PM
Raksha R Okay, I will need few minuets to go through the issue.
6:31:18 PM
AC the php is messed up
6:31:27 PM
Raksha R Please be on hold. Until then.
6:32:23 PM
AC However I want this to work: http://www.atmydevice.com//wp-login.php?
action=logout
6:32:40 PM
AC that is extremely important for that to work!!!!!!!!!!!!
6:33:18 PM
Raksha R I am working on it.
6:33:30 PM
Raksha R I can understand the issue.
6:37:01 PM
AC Great.....wonderful... god
6:40:25 PM
AC I was at this since 7 this morning, my morning.
6:40:48 PM
AC 12 hours
6:42:38 PM
Raksha R Could you please check the site now?
6:42:49 PM
Raksha R http://www.atmydevice.com/wp-admin ?

6:44:06 PM
AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-6.43.29-PM.png
6:44:15 PM
AC I forgot to logout
6:44:15 PM
AC I forgot to logout
6:44:28 PM
AC it won't let me to the page
6:44:35 PM
AC god, now what
6:44:42 PM
AC ah I know
6:44:53 PM
AC atmydevice.com//wp-login.php?action=logout
6:45:44 PM
Raksha R Login into cpanel->Wordpress tools->users->select atmydevice.com -
>admin login.
6:46:08 PM
AC ok
6:46:17 PM
AC that thing I tried didn't work
6:48:23 PM
Raksha R Are you trying to reset to reset the password?
6:48:33 PM
AC yea hold on
6:49:18 PM
Raksha R https://my.bluehost.com/hosting/help/wordpress-password plesae follow
the steps mentioned in the link and then do the same and reset the site password.
6:50:24 PM
AC ok I'm in
6:51:53 PM
Raksha R Okay. Great!
6:53:33 PM
AC I erased jeimmy
6:53:53 PM
Raksha R Okay.
6:54:16 PM
AC I guess Wordpress is more powerful than Bluehost!
6:55:01 PM
AC so I didn't reset my password, can I log out and try to log in again?
6:55:10 PM
Raksha R Still are you facing any issue?
6:55:26 PM
Raksha R Yes. You can do that.

6:56:29 PM
AC I'm in just fine, hold on let me check if jeimmy.atmydevice.com still accepts any
password.
6:56:59 PM
Raksha R Okay.
6:58:51 PM
AC I'm waiting for an email to my gmail.
6:59:07 PM
AC To see if password retrieval works for a ghost site.
7:00:26 PM
Raksha R Okay. I am still with you here.
7:00:46 PM
AC You got a see this, give me a sec
7:01:40 PM
Raksha R Sure.
7:03:41 PM
AC the file is giving me trouble
7:04:47 PM
AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-7.01.55-PM.png
7:04:56 PM
AC I don't know if you can see everything or not
7:06:04 PM
Raksha R So you still cannot reset the password for jeimmy.atmydevice.com ?
7:07:25 PM
AC you see jeimmy.atmydevice.com, acgrindl@gmail.com,
jsliva@kidslearneasy.org, KidsLearnEasy, AC Grindl, password reset
7:08:05 PM
AC the only thing you don't see is kidslearneasy.org
7:08:25 PM
AC what the hell????????
7:09:05 PM
AC this really isn't my issue, hold on, let me check my actual issue
7:12:37 PM
AC When I tried to send an email to Currin to reset her password, I got this: http://
www.advertual.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-08-
at-7.11.30-PM.png
7:12:45 PM
AC this is my original problem
7:13:08 PM
AC the login php rest has something wrong
7:15:02 PM
AC Raksha...still there?
7:15:30 PM
Raksha R Yes. I am still here.

7:15:49 PM
Raksha R I am totally confused. I am trying to understand the issue now.
7:15:56 PM
Raksha R Just give me few minutes.
7:16:06 PM
AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-7.11.30-PM.png
7:16:10 PM
AC that is the issue
7:16:52 PM
AC either anyone can put in any password with any username or you can't retrieve
your password for reset
7:18:46 PM
Raksha R Are you trying to reset the password of advertual.com ?
7:21:03 PM
AC It's either Democratic or Republican Communism or White Fascism or
Communism with Capitalist twist!
7:22:13 PM
AC No I'm trying to get my password retrieval system to work. I don't want to reset a
password, that does 'nothing.'
7:22:50 PM
AC it worked for jeimmy.atmydevice.com!!!
7:23:28 PM
AC Need to see it again?:
7:23:30 PM
AC http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-7.01.55-PM.png
7:24:48 PM
AC let me see if it works for admin... the retrieval system
7:26:05 PM
Raksha R Okay. I am working form my end as well.
7:26:33 PM
AC ok, currently I can not put in any password, but I can still not retrieve my
password through the reset function of the login.php
7:39:10 PM
AC If you would hurry, I would like to change all my passwords.
7:40:22 PM
AC Starting with Bluehost! You don't think you should sponsor me with SiteLock?
7:40:27 PM
Raksha R Sure. I am here. I can see that there was recent updation of wordpress
versions. Due, to which the password forgot link was not working.
7:40:42 PM
AC ok
7:41:35 PM
Raksha R So, I have replaced the version back to the earlier one.

7:41:44 PM
Raksha R Now what you will need to do is.
7:42:12 PM
AC weird, should have been in my php, it didn't erase: http://www.atmydevice.com//
wp-login.php?action=logout and if you don't write that down, your stupid. Here are
the instructions: http://wordpress.stackexchange.com/questions/67336/how-to-logout-without-confirmation-do-you-really-want-to-log-out
7:42:18 PM
AC ok, fill me in
7:42:55 PM
Raksha R Login cpanel->wordpress tools->select the users ->login
7:43:58 PM
Raksha R in dashboard you will get an option to reset the password under settings.
7:44:40 PM
Raksha R here you will need to give your gmail address which you will be using for
your daily work.
7:45:01 PM
AC keep going
7:47:02 PM
AC well i see that i am the site administrator of advertual.com
7:47:19 PM
AC advertua ... whatever
7:48:36 PM
AC we are supposed to be looking at an Addon
7:48:49 PM
Raksha R yes.
7:49:25 PM
AC so do what, I don't want to reset my passwords for everything till we are done
here
7:50:58 PM
AC That only solves my personal problems, not my site problems
7:51:36 PM
Raksha R One moment.
7:51:44 PM
Raksha R What is your actual issue?
7:52:04 PM
AC When I was getting married in the Catholic church I didn't have too many
personal problems.
7:52:09 PM
Raksha R Whether it is with your site or whether it is with your password?
7:52:26 PM
AC my site
7:52:27 PM
AC
7:53:06 PM

AC Starting with Bluehost! You don't think you should sponsor me with SiteLock?
7:40:27 PM Raksha R Sure. I am here. I can see that there was recent updation of
wordpress versions. Due, to which the password forgot link was not working.
7:40:42 PM AC ok
7:41:35 PM Raksha R So, I have replaced the version back to the earlier one.
7:53:12 PM
AC let me try again
7:53:34 PM
Raksha R Can you give me site URL that is not working.
7:54:00 PM
AC atmydevice.com, hold on
7:56:21 PM
AC no, I'm still be taken to this page after this page: http://www.advertual.com/wpcontent/uploads/2016/12/Screen-Shot-2016-12-08-at-7.11.30-PM.png
http://
www.advertual.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-08-
at-7.55.20-PM.png
7:57:09 PM
AC When I click 'Lost your password?'.... that is what happens
7:57:20 PM
AC that is what I've wanted fixed all along
7:58:07 PM
AC You said you understood my problem... I hope now
8:08:27 PM
AC Still there Raksha? What are you doing?
8:08:40 PM
AC Did you even look at the pictures?
8:08:48 PM
AC Are you stalling?
8:09:36 PM
AC 7:39:10 PM AC If you would hurry, I would like to change all my passwords.
7:40:22 PM AC Starting with Bluehost! You don't think you should sponsor me with
SiteLock?
8:10:14 PM
AC 7:56:21 PM AC no, I'm still be taken to this page after this page: advertual.com/
wp-content/uploads/2016/12/Screen-Shot-2016-12-08-at-7.11.30-PM.png
advertual.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-08-at-7.55.20-
PM.png
7:57:09 PM AC When I click 'Lost your password?'.... that is what happens
7:57:20 PM AC that is what I've wanted fixed all along
8:11:05 PM
AC 6:20:34 PM AC God, who the hell is there?
8:12:08 PM
Raksha R Checking on it. Please be on hold.
8:16:09 PM

Raksha R Yes AC. I got a clear picture of the issue. When you click on Login > and
Lost Password, you get Lost Password message.
8:16:21 PM
AC I'm trying to send you a back up .zip that had the login php file in it that worked
8:16:38 PM
Raksha R It normally happens with the version of the wordpress installation that
you use.
8:16:50 PM
AC I'm all up to date
8:17:42 PM
Raksha R Yes. It seems that the latest version of wordpress has few issues with
php related things. so, checking more on it.
8:17:53 PM
AC If you look at the following, when I click on 'Lost your Password?' I am not taken
to the next picture I will send you.
8:17:57 PM
AC http://advertual.com/wp-content/uploads/2016/12/Screen-Shot-2016-12-08-
at-7.11.30-PM.png
8:18:11 PM
AC hold on, let me go to jeimmy.atmydevice.com and get you that picture.
8:18:33 PM
Raksha R Yes, I am on the same page here.
8:23:26 PM
AC I want this page: http://www.advertual.com/wp-content/uploads/2016/12/Screen-
Shot-2016-12-08-at-8.22.39-PM.png
8:23:34 PM
AC but on atmydevice.com
8:24:36 PM
AC http://atmydevice.com/wp-login.php?action=lostpassword
8:24:47 PM
AC that is what i need
8:25:34 PM
AC not only http://jeimmy.atmydevice.com/wp-login.php?action=lostpassword
8:29:27 PM
Raksha R Okay. I need few more minutes. I am taking longer than expected. I will
get back to you at the earliest.
8:30:52 PM
AC There is something wrong with this file: public_html/atmydevice/wp-admin/wplogin.php
you can see it here: http://www.advertual.com/?p=26
8:31:20 PM
AC I'm trying to get you that file from the backup.zip
8:36:39 PM
Raksha R Was this public_html/atmydevice/wp-admin/wp-login.php yesterday?
8:36:45 PM

AC I let you know if I ever get the file, I'm trying to download it, it didn't copy, and it
erased when I moved it. Maybe it is still out there in cyberspace.
8:37:30 PM
AC Yea, I kind of think it happened then. I haven't touched my site since 4/20/16 till
yesterday.
8:37:57 PM
AC You might have the file I'm looking for in your backups.
8:40:58 PM
AC public_html/Jeimmy/wp-login.php
8:41:12 PM
AC is that the problem?
8:41:15 PM
Raksha R I am doing something on the account.
8:41:18 PM
Raksha R Plesae be on hold.
8:41:21 PM
Raksha R *please
I’m following up by making a nice wordpress page with the two
login.php files next to each other highlighting the differences to give
to Matt Mullenweg, wordpress CEO.
Hopefully to have him pay me for his next wordpress update.
Because there are things that work in public_html/Jeimmy/wplogin.php
and things that work in public_html/atmydevice/wplogin.php!
story by: ac Grindl