Is headspace making a difference to young people’s lives?

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5. Service Delivery Model Figure 5.9 Strategies implemented to transition clients from headspace to adult service Source: Survey of Professional Stakeholders. When asked to rate their satisfaction with the process, 86% of respondents (31/36) reported that they were very satisfied or somewhat satisfied with the level of liaison and collaboration with headspace staff to ensure a smooth transition of the headspace client to an adult service. Only two respondents (5%) reported that they were strongly dissatisfied with the level of collaboration. Figure 5.10 below shows survey results. Figure 5.10 Level of satisfaction with liaison and collaboration to transition client Source: Survey of Professional Stakeholders. Survey respondents were also asked to indicate the extent to which the young person was supported during the transition process. The results for this question were mostly positive with 78% of respondents (28/36) stating that the young person was supported ‘quite a bit’ or ‘completely’ (Figure 5.11). Social Policy Research Centre 2015 headspace Evaluation Final Report 98
5. Service Delivery Model Figure 5.11 Extent to which young person was supported by headspace during transition Source: Survey of Professional Stakeholders. Interview data provides little additional insight and of the seven staff (7/25) who were asked directly about their experience in transitioning clients, most of these had not engaged in this process: The other thing that I haven’t had much experience with yet, and that’s interesting because I’ve been here for five years… I haven’t had to do a lot of transitioning people into the adult system… So I guess my concern [is] I’m just not quite sure how that will go for some people when they have to move from a youth service like this into the adult system (Psychiatrist) [clients needing to transition to adult services] are such a small percentage of who we service. I rarely get someone who’s 24 or 25 (Youth Worker) I don’t think I’ve had experience of that because I don’t think I’ve had anyone that’s needed to transition, but I think one of the other workers has (Social Worker) Despite the limited information provided by interviewed staff, the survey results suggest that headspace staff are successfully implementing a number of strategies to help transition clients to adult services and that service providers who collaborate with headspace are generally satisfied with the processes being implemented and the level of support provided to the client. Improvement in this area is possible as a few respondents have clearly had unsatisfactory experiences; however, the overwhelming majority reported that liaison had taken place and that the client had been supported during the transition process. 5.12 Summary Evaluation data provides some insight into how services for some young people could be enhanced. Firstly, the evaluation identified a need for family counselling to be included as part of the treatment options provided at centres. It is clear that the problems that many young people are dealing with are family problems, and so the family should be the unit of analysis. Further, the service model could be enhanced to better meet the needs of parents by increasing the capacity of centres to offer more appointments and therefore services outside of school and work times. This chapter also examines clients and other stakeholders’ views about and satisfaction with the service delivery model. headspace clients were overwhelmingly positive about headspace, and generally satisfied with the services they had received. It needs to be remembered when interpreting the results, though, that we did not interview any young people who had dropped out of treatment after a single visit. Moreover, the profile of headspace clients presented in Chapter 3 suggests that the service delivery model is not meeting the needs of CALD young people who are starkly underrepresented as clients. Social Policy Research Centre 2015 headspace Evaluation Final Report 99
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Is headspace making a difference to
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Authors This report was written by
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5. Service Delivery Model 73 5.1 Wh
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Table 6.1 Table 6.2 Table 6.3 Main
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Figure 4.9 Figure 4.10 Figure 4.11
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Executive Summary headspace 1 aims
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Executive Summary or very high leve
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Executive Summary through mental he
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value to society of the improvement
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1. Introduction people in Australia
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2. Evaluation Methodology 2.1 Aims
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2. Evaluation Methodology Evaluatio
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2. Evaluation Methodology Table 2.3
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2. Evaluation Methodology Represent
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3. Access and Engagement with Centr
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4. Outcomes of headspace Clients Th
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Appendix B The current model of cen
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Appendix B Current centre funding m
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Appendix B Evaluation of the curren
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Appendix B Level of funding availab
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Appendix B provide a method for ide
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Appendix B centres and Localities i
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Appendix B for greater flexibility
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Appendix B Additional consideration
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Appendix B of achieving more effici
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Appendix B • Used the simulation
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Appendix C information relating to
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Appendix C Regarding gender, in bot
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Appendix C Figure C5 Total number o
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Appendix C Table C1 Information Sum
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Appendix C Data Cleaning and Analys
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Appendix C groups. The age and sex
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Appendix C Figure C8 Demographic ch
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Appendix C The KeySurvey software s
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Appendix C different client groups.
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Appendix D Round State Centre Name
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Appendix E Characteristics HS clien
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Table E4 Cell Sizes for Figure 3.4
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Appendix F Figure F1 Changes in K10
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Appendix F three SEIFA quintiles. A
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Appendix F Occasion of service inte
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Appendix F Table F1 Cell sizes for
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Appendix G Supplementary material f
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Appendix G Table G3 Round 3 (10 cen
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Appendix G Table G7 Round 7 (10 cen
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State (youth population) a headspac
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Appendix G Table G12 Round 11(16 ce
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Table G16 Additional youth populati
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Round Region State Additional youth
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Appendix G Figure G1 Percentage of
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Appendix G Table G22 Australians 18
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Appendix G Synthetic small area est
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Appendix G Figure G16 Estimated pre
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Appendix G Figure G22 SA1s within 1
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Appendix G Table G25 Centres alloca
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References Atkins, D.C., Bedics, J.
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References Smith, E., Jones, T., Wa
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