16.10 IT Team Update - October 2016 kh(2)
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<strong>Team</strong> wins, challenges + priorities<br />
PLAN BUILD RUN<br />
Recent wins + successes<br />
• Group Information Security<br />
Policy document endorsed<br />
by <strong>IT</strong>GB<br />
• Cyber Security execution<br />
plan/review nearing<br />
completion<br />
• 6 applications have been<br />
endorsed by the business<br />
for rationalization with an<br />
execution plan and net<br />
benefit developed<br />
• Cisco Video Conferencing<br />
end-point deployment has<br />
commenced across<br />
Australia and New<br />
Zealand<br />
• Office 365 Business Case<br />
endorsed by the <strong>IT</strong><br />
Governance Board<br />
Service Mgmt<br />
• Commenced password expiration<br />
policy enablement<br />
• <strong>Team</strong> visits to HPE teams based in<br />
Philippines and Malaysia<br />
• Completion of ex-Tenix user/PC<br />
migration to the Downer MOE. 650<br />
staff across 30 sites<br />
• Transition of Tenix staff to HPE<br />
Service Centre<br />
Risks, issues & challenges<br />
<strong>IT</strong> Infra. Design<br />
• $75K OPEX saving delivered<br />
under EMC CX380 storage<br />
cleanup<br />
• Good progress made under infra<br />
decommissioning and backup<br />
standard/policy changes<br />
• Production Exadata successfully<br />
upgraded with additional memory<br />
and latest patch updates applied<br />
<strong>IT</strong> Apps<br />
• JDE GS Release 6 transition to<br />
support (82 new users, 17 sites)<br />
• Planned & released 20+ patches,<br />
defect fixes or minor<br />
enhancements to Express HR<br />
• Enhancements to CLYMAN for<br />
Warranty functionality plus<br />
updates to file imports from<br />
Maximo & INX<br />
• Constrained ability to<br />
meet peak short term<br />
demand for Solution<br />
Architecture resources.<br />
• Key resources<br />
departing.<br />
• The annual Christmas rush<br />
has started. The challenge<br />
for projects is to deliver<br />
implementations before the<br />
Change Freezes kick in<br />
over Christmas<br />
Service Mgmt<br />
• OPEX budget pressures in FY17<br />
• WebEx functionality, faults and<br />
offering are still causing<br />
escalations<br />
• Delays in shipping EUC devices is<br />
causing business frustration and<br />
escalations<br />
Next months priorities...<br />
<strong>IT</strong> Infra. Design<br />
• Significant OPEX budget<br />
pressure in FY17<br />
• Delays on FMFS Refresh Project<br />
will impact RAIL, HCMT scale-up<br />
• Storage Capacity constraints -<br />
HPE delays in delivery of new file<br />
server and block storage growth<br />
<strong>IT</strong> Apps<br />
• Significant budget pressure in<br />
FY17<br />
• Overcoming Quality issues in<br />
Kofax prior to support transition<br />
• Scale of Rail HCMT / SGT<br />
systems delivery & impact on<br />
SMEs capacity<br />
• Recruiting vacant roles<br />
• Progress and complete<br />
execution planning<br />
• Continue application<br />
rationalisation process<br />
• Office 365 Mail Migration<br />
kick-off<br />
• ICM phase 2 completion<br />
• MMIS Remediation<br />
project approach finalised<br />
and under way<br />
Service Mgmt<br />
• AV Improvement plan enabled to reduce<br />
impact to end users during scheduled<br />
scans<br />
• Clean up / return of excess <strong>IT</strong> assets<br />
from offices/project sites<br />
• JDEGS – Tenix migration / Go Live<br />
• <strong>IT</strong> Operating Model continuation<br />
<strong>IT</strong> Infra. Design<br />
• Focus on expediting infrastructure<br />
OPEX savings under RESET Phase 3<br />
• Getting file server refresh project on<br />
track<br />
• Finalise options and plans for<br />
addressing other infra capacity<br />
challenges (CPU and Memory)<br />
<strong>IT</strong> Apps<br />
• Upgrade application and<br />
database for Rail Kronos<br />
• iDowner application patching
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