16.10 IT Team Update - October 2016 kh(2)

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Team arrivals + farewells… PLAN: Welcome to… BUILD: RUN: Arpit Narain, Maximo Support Analyst | Shruthi Ravindran, Maximo Consultant NZ: Kurt Smith, Manager IT Planning and PMO IT FINANCE: Jessica Knight, IT Finance Administrator (transfer) Rail: Jean-Francois Floury PLAN: Ian Grinbergs, Chief Architect | Branka Brkljac, Business Architect Farewell to… BUILD: Doreen Hamilton, Project Manager RUN: Chris Feldt, Technical Analyst | Jim Shah, Technical Analyst | Michael Herbert, Release Manager | Rabih El Haj Youssef, Desktop Support IT FINANCE: NZ: Lesley Campbell, Manager IT PMO • Choo Ooi (IT Apps) passed 9 years with Downer In other news… • Nadine Seddon (IT Apps) passed 8 years with Tenix & Downer • Neel Deshpande (IT Apps) reached 6 years with Downer
Team wins, challenges + priorities PLAN BUILD RUN Recent wins + successes • Group Information Security Policy document endorsed by ITGB • Cyber Security execution plan/review nearing completion • 6 applications have been endorsed by the business for rationalization with an execution plan and net benefit developed • Cisco Video Conferencing end-point deployment has commenced across Australia and New Zealand • Office 365 Business Case endorsed by the IT Governance Board Service Mgmt • Commenced password expiration policy enablement • Team visits to HPE teams based in Philippines and Malaysia • Completion of ex-Tenix user/PC migration to the Downer MOE. 650 staff across 30 sites • Transition of Tenix staff to HPE Service Centre Risks, issues & challenges IT Infra. Design • $75K OPEX saving delivered under EMC CX380 storage cleanup • Good progress made under infra decommissioning and backup standard/policy changes • Production Exadata successfully upgraded with additional memory and latest patch updates applied IT Apps • JDE GS Release 6 transition to support (82 new users, 17 sites) • Planned & released 20+ patches, defect fixes or minor enhancements to Express HR • Enhancements to CLYMAN for Warranty functionality plus updates to file imports from Maximo & INX • Constrained ability to meet peak short term demand for Solution Architecture resources. • Key resources departing. • The annual Christmas rush has started. The challenge for projects is to deliver implementations before the Change Freezes kick in over Christmas Service Mgmt • OPEX budget pressures in FY17 • WebEx functionality, faults and offering are still causing escalations • Delays in shipping EUC devices is causing business frustration and escalations Next months priorities... IT Infra. Design • Significant OPEX budget pressure in FY17 • Delays on FMFS Refresh Project will impact RAIL, HCMT scale-up • Storage Capacity constraints - HPE delays in delivery of new file server and block storage growth IT Apps • Significant budget pressure in FY17 • Overcoming Quality issues in Kofax prior to support transition • Scale of Rail HCMT / SGT systems delivery & impact on SMEs capacity • Recruiting vacant roles • Progress and complete execution planning • Continue application rationalisation process • Office 365 Mail Migration kick-off • ICM phase 2 completion • MMIS Remediation project approach finalised and under way Service Mgmt • AV Improvement plan enabled to reduce impact to end users during scheduled scans • Clean up / return of excess IT assets from offices/project sites • JDEGS – Tenix migration / Go Live • IT Operating Model continuation IT Infra. Design • Focus on expediting infrastructure OPEX savings under RESET Phase 3 • Getting file server refresh project on track • Finalise options and plans for addressing other infra capacity challenges (CPU and Memory) IT Apps • Upgrade application and database for Rail Kronos • iDowner application patching
Page 1 and 2: INTERNAL TEAM USE ONLY Downer Group
Page 3: Contents The team 1 2 3 Team arriva
Page 7 and 8: Our customers: Shout-outs and thank

16.10 IT Team Update - October 2016 kh(2)

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