16.10 IT Team Update - October 2016 kh(2)
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INTERNAL TEAM USE ONLY<br />
Downer Group <strong>IT</strong> team<br />
monthly roundup<br />
A monthly update capturing team wins, successes &<br />
priorities…and general team news.<br />
ISSUE 5: OCTOBER <strong>2016</strong><br />
© Downer Group Limited All rights reserved
This month from Pete…<br />
Hi team<br />
Thank you all so much for your active participation at the offsite this month.<br />
The highlights for most of you were, unsurprisingly, the customer panel and the<br />
DISC session. Our customers were fantastic and gave us all a lot to think about<br />
as we move forward with our operating model.<br />
Your feedback was overall very positive, both through Sli.Do, and also in the<br />
follow-up survey. I know there was a lot of information to take in, so I thank you<br />
again for your understanding and contribution.<br />
I am working on getting all of your Sli.do questions answered and will get back to<br />
you with some answers in the next couple of weeks.<br />
<strong>Team</strong>, it’s a busy time as we head towards Christmas. I thank you for your<br />
continued hard work, and I look forward to chatting to you again at the next <strong>Team</strong><br />
Standup in early December.<br />
Pete.<br />
© Downer Group Limited All rights reserved
Contents<br />
The team<br />
1<br />
2<br />
3<br />
<strong>Team</strong> arrivals and farewells<br />
<strong>Team</strong> wins, challenges + priorities<br />
Our customers: shout-outs + thankyous<br />
© Downer Group Limited All rights reserved
<strong>Team</strong> arrivals + farewells…<br />
PLAN:<br />
Welcome<br />
to…<br />
BUILD:<br />
RUN: Arpit Narain, Maximo Support Analyst | Shruthi Ravindran, Maximo Consultant<br />
NZ: Kurt Smith, Manager <strong>IT</strong> Planning and PMO<br />
<strong>IT</strong> FINANCE: Jessica Knight, <strong>IT</strong> Finance Administrator (transfer)<br />
Rail: Jean-Francois Floury<br />
PLAN: Ian Grinbergs, Chief Architect | Branka Brkljac, Business Architect<br />
Farewell<br />
to…<br />
BUILD: Doreen Hamilton, Project Manager<br />
RUN: Chris Feldt, Technical Analyst | Jim Shah, Technical Analyst | Michael<br />
Herbert, Release Manager | Rabih El Haj Youssef, Desktop Support<br />
<strong>IT</strong> FINANCE:<br />
NZ: Lesley Campbell, Manager <strong>IT</strong> PMO<br />
• Choo Ooi (<strong>IT</strong> Apps) passed 9 years with Downer<br />
In other<br />
news…<br />
• Nadine Seddon (<strong>IT</strong> Apps) passed 8 years with Tenix & Downer<br />
• Neel Deshpande (<strong>IT</strong> Apps) reached 6 years with Downer
<strong>Team</strong> wins, challenges + priorities<br />
PLAN BUILD RUN<br />
Recent wins + successes<br />
• Group Information Security<br />
Policy document endorsed<br />
by <strong>IT</strong>GB<br />
• Cyber Security execution<br />
plan/review nearing<br />
completion<br />
• 6 applications have been<br />
endorsed by the business<br />
for rationalization with an<br />
execution plan and net<br />
benefit developed<br />
• Cisco Video Conferencing<br />
end-point deployment has<br />
commenced across<br />
Australia and New<br />
Zealand<br />
• Office 365 Business Case<br />
endorsed by the <strong>IT</strong><br />
Governance Board<br />
Service Mgmt<br />
• Commenced password expiration<br />
policy enablement<br />
• <strong>Team</strong> visits to HPE teams based in<br />
Philippines and Malaysia<br />
• Completion of ex-Tenix user/PC<br />
migration to the Downer MOE. 650<br />
staff across 30 sites<br />
• Transition of Tenix staff to HPE<br />
Service Centre<br />
Risks, issues & challenges<br />
<strong>IT</strong> Infra. Design<br />
• $75K OPEX saving delivered<br />
under EMC CX380 storage<br />
cleanup<br />
• Good progress made under infra<br />
decommissioning and backup<br />
standard/policy changes<br />
• Production Exadata successfully<br />
upgraded with additional memory<br />
and latest patch updates applied<br />
<strong>IT</strong> Apps<br />
• JDE GS Release 6 transition to<br />
support (82 new users, 17 sites)<br />
• Planned & released 20+ patches,<br />
defect fixes or minor<br />
enhancements to Express HR<br />
• Enhancements to CLYMAN for<br />
Warranty functionality plus<br />
updates to file imports from<br />
Maximo & INX<br />
• Constrained ability to<br />
meet peak short term<br />
demand for Solution<br />
Architecture resources.<br />
• Key resources<br />
departing.<br />
• The annual Christmas rush<br />
has started. The challenge<br />
for projects is to deliver<br />
implementations before the<br />
Change Freezes kick in<br />
over Christmas<br />
Service Mgmt<br />
• OPEX budget pressures in FY17<br />
• WebEx functionality, faults and<br />
offering are still causing<br />
escalations<br />
• Delays in shipping EUC devices is<br />
causing business frustration and<br />
escalations<br />
Next months priorities...<br />
<strong>IT</strong> Infra. Design<br />
• Significant OPEX budget<br />
pressure in FY17<br />
• Delays on FMFS Refresh Project<br />
will impact RAIL, HCMT scale-up<br />
• Storage Capacity constraints -<br />
HPE delays in delivery of new file<br />
server and block storage growth<br />
<strong>IT</strong> Apps<br />
• Significant budget pressure in<br />
FY17<br />
• Overcoming Quality issues in<br />
Kofax prior to support transition<br />
• Scale of Rail HCMT / SGT<br />
systems delivery & impact on<br />
SMEs capacity<br />
• Recruiting vacant roles<br />
• Progress and complete<br />
execution planning<br />
• Continue application<br />
rationalisation process<br />
• Office 365 Mail Migration<br />
kick-off<br />
• ICM phase 2 completion<br />
• MMIS Remediation<br />
project approach finalised<br />
and under way<br />
Service Mgmt<br />
• AV Improvement plan enabled to reduce<br />
impact to end users during scheduled<br />
scans<br />
• Clean up / return of excess <strong>IT</strong> assets<br />
from offices/project sites<br />
• JDEGS – Tenix migration / Go Live<br />
• <strong>IT</strong> Operating Model continuation<br />
<strong>IT</strong> Infra. Design<br />
• Focus on expediting infrastructure<br />
OPEX savings under RESET Phase 3<br />
• Getting file server refresh project on<br />
track<br />
• Finalise options and plans for<br />
addressing other infra capacity<br />
challenges (CPU and Memory)<br />
<strong>IT</strong> Apps<br />
• Upgrade application and<br />
database for Rail Kronos<br />
• iDowner application patching
<strong>Team</strong> wins, challenges + priorities<br />
VMO<br />
Finance<br />
New Zealand<br />
• PO<strong>IT</strong> – Implemented T&M model for<br />
Time Capture<br />
• Signed Telstra contract<br />
Recent wins + successes<br />
• Re-built forecasts using new<br />
template as directed by Group<br />
Finance<br />
• Identified potential $1.2m saving on<br />
Oracle licence accounting<br />
treatment.<br />
• Refresh / Migration of all Ex-Tenix<br />
NZ users onto standard DNZ EUC<br />
environment.<br />
• Significant Service Improvements<br />
from Spark<br />
• PO<strong>IT</strong> relationship continues to be<br />
volatile<br />
• IBM Audit findings<br />
• O365 go forward decision<br />
• Implementation of new Telstra<br />
services<br />
• Category plan<br />
• Strategy plans implementation<br />
Risks, issues & challenges<br />
• Reporting of Clarity staff recoveries<br />
• Challenging stretch targets for FY17<br />
• Monitoring savings and credits from<br />
new Telstra deal<br />
• Risk of overspend on Unified Comms<br />
• IBM audit<br />
Next months priorities...<br />
• Manage cost saving initiative<br />
progress<br />
• Assess Oracle ULA licence values<br />
• Ongoing contractual negotiations<br />
with Spark<br />
• Significantly over-subscribed out of<br />
date infrastructure environment<br />
• Infrastructure Refresh
Our customers: Shout-outs and thankyous<br />
“A big thank you to everyone for the successful go-live of the NZ COINS Upgrade<br />
to the new server & application version. A special thanks goes to Patrick Sultana<br />
from Downer Australia for his marathon effort to complete all migration and<br />
upgrade activities from Friday to Sunday.<br />
=====================<br />
Many thanks Michelle and thanks to everyone involved. Regards, Roger<br />
F e e d b a c k f r o m …<br />
Michelle Walker | Senior Project<br />
Manager, Downer NZ<br />
Roger Jarrold | CFO, Downer NZ<br />
Sarwar Akbar: for relentless determination to bring IC&M Phase 2 to completion”<br />
Giles Sutherland | Head of <strong>IT</strong> PPM<br />
Kevin Paine, Frank Creedon & Deniz Molokov: Just wanted to say a HUGE<br />
thank you to, for your assistance and support for Grant’s North Ryde staff<br />
presentations. They were a great success due to your input.<br />
Claudia Blanch | EA to CEO & CFO,<br />
Downer Group<br />
Tony Gill: Your work in optimisation of our Waratah Train Data Mart has allowed us<br />
to do faster, more complex queries and real-time condition based monitoring. This<br />
has begun changing our business focus from re-active to pro-active.<br />
Darren Hinchliffe | Electrical<br />
Engineer, Downer Rail<br />
Page 7
Our customers: Shout-outs and thankyous<br />
F e e d b a c k f r o m …<br />
Tony Coleman, Uchi Yatawara & Jessie Nand: Whilst I haven’t spoken directly to<br />
you before, I’ve heard second-hand how generous and accommodating your<br />
support has been. Thank you very much, we couldn’t have possibly done this<br />
without your patience and understanding”<br />
Heather McDermott| EAM Program<br />
Test Manager, Sydney Trains<br />
Sydney Trains are migrating to SAP and interfaces with suppliers (i.e.<br />
Downer) need testing. Downer <strong>IT</strong> are supporting Sydney Trains through their<br />
change program<br />
Trevor Li, Arpit Narain & Kaushik Vora: “Great work guys! This is the first time<br />
we’ve carried out a DR test after Ron Turton left Downer. Well done! Thanks a lot<br />
for your hard work and efforts”<br />
Muhammad Arshad | <strong>IT</strong> Portfolio<br />
Manager - EAM<br />
DR test completed on Maximo instance previously supported within EC&M.<br />
On Ron Turton’s departure from Downer, Downer <strong>IT</strong> absorbed technical<br />
support & successfully completed mandatory DR Test.<br />
Page 8
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