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COM 537 Final Exam
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COM 537 Final Exam (Latest) –
1. What communication type avoids conflict
and focuses on facts and details rather than
the big picture? They may be perceived by
others as unemotional and nonchalant.
Argumentatives

Sympathetics
Systematics
Directs
2. A criticism of social media is that it
is only available to the media savvy.
contributes to the decline in writing and
language skills.
leads to separation of the haves and have-nots.
leads to information overload
3. In Korean culture, a business deal is
dependent on contractual information as well
as how the parties perceive each other’s
values and ethics. According to Edmund
Hall, this behavior exhibits the theory of
proxemics
low-context cultures
Ethno-centricism
high-context cultures

4. Your supervisor sends you an e-mail
requesting an article for the employee
newsletter about company loyalty. You write
the article featuring customers who are
brand loyal. Later, your supervisor criticizes
you for not writing about the topic that he
requested. After a face-to-face meeting, you
realize that he wanted you to write about
employee loyalty. This is an example of what
type of noise?
Unwanted
External
Semantic
Internal
5. The head of the holiday party committee at
your office is trying to set a location for the
event. The committee chairperson
announces three choices for members to
vote on. When Erin hears that the Boar’s
Tavern is one of the choices, her mind is
made up. After all, the restaurant is only a
few blocks from her house. How would you
describe her listening behavior?

Active
Passive
Agenda-setting
Obtuse
6. Your supervisor has the habit of coming into
your office and leaning over your desk to talk
to you. This situation is uncomfortable for
you because you cannot move away from
him. According to Edmund Hall, this
behavior exhibits the theory of
high-context cultures
low-context cultures
ethnocentricism
proxemics
7. Which statement is true concerning the role
of publics in business communication?
Publics, in general, remain constant despite
changes in the environment.

Internal publics are usually not concerned with
the communication style used by management.
External publics are not concerned with an
organization’s public performance.
Publics can dispel rumors and build positive
brand image.
8. A break-in at your company has resulted in
the theft of various pharmaceutical products.
The head chemist, slated as the company’s
designated spokesperson, is scheduled to
appear at a media conference. This course of
action illustrates one of the steps in crisis
communication planning. Select the
appropriate step:
Assessing the possible risk to the organization
Evaluating the effectiveness of your action plan
Identifying levels of vulnerability in your
company
Implementing the action plan
9. In the management journal article about
persuading customers that your boss
recommended, you read that your style of

hard selling is not effective with young
professionals. You begin to question if you
need to take a sales training seminar. This is
an example of
cognitive dissonance
agenda-setting
selective attention
selective exposure
10. Building strong coalitions among
individuals or groups that have separate
interests is called
facilitation
negotiation
diversification
mediation

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