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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS
Table 2: Frequency of field work
JUNE 2011
VOL 3, NO 2
Category Observed Expected Residual
Frequency frequency
O
N
Strongly Agree 2 8.4 -6.4
Agree 1 8.4 -7.4
Strongly Disagree 16 8.4 7.6
Disagree 22 8.4 13.6
Undecided 1 8.4 -7.4
42
Category Observed Expected O-E (O-E) 2 (O-E) 2
Frequency frequency N
O
N
Strongly Agree 2 8.4 -6.4 40.96 4.88
Agree 1 8.4 -7.4 54.76 6.52
Strongly Disagree 16 8.4 7.6 57.76 6.88
Disagree 22 8.4 13.6 184.96 22.02
Undecided 1 8.4 -7.4 54.76 6.52
42 46.82
Source:Field Survey,2009
Summary:
Chi-Square: 46.82
Level of Significance: 0.05
Degree of Freedom: 4
Tabulated: 9.49
Decision: At the level of significance 0.05 and degree of freedom 4, the critical value is 46.82
against the tabulated 9.49 which signifies the respondents’ opinions that high operating costs have
negative impact on profitability and return on capital in service industry which call for the
outsourcing of the product that is a drain to the profitability of the organization.
Hypothesis 2: Ineffective Utilization of Resources has no impact on sub-optimality in production in
the Nigerian service industry.
COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 84