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ijcrb.webs.com<br />

JUNE 2011<br />

INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 3, NO 2<br />

Quality perception of the customers towards services of domestic Islamic banks in<br />

Okara<br />

Part one: Demographic information (please tick)<br />

Your <strong>gender</strong> Your age<br />

Male 21-30 31-40<br />

Female 40+<br />

Your occupation<br />

Public sector Private sector Self-employed<br />

Semi-Governmental agency<br />

You’re monthly Income<br />

20000PKR-30000PKR 30000PKR-50000PKR<br />

More than 50000PKR<br />

Part two bank selection criteria<br />

Please rank the bank facilities for following items. Rank them from 1 to 7. ‘1’ represents<br />

extremely disagree and ‘7’ respects for extremely agree.<br />

Please tick 1 2 3 4 5 6 7<br />

Fast and efficient counter services<br />

Speed and efficiency of transaction<br />

Faster documenting processing<br />

Availability of financial advice<br />

Knowledge on customer’s business<br />

Provision of interest free loans<br />

Run on Islamic law and principles<br />

Strong global network<br />

Sufficient time for transaction<br />

Convenient branch location<br />

Lower service charge<br />

Average decent return<br />

What is your level of overall satisfaction?<br />

Extremely Dissatisfied<br />

Extremely Satisfied<br />

1 2 3 4 5 6 7<br />

COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 788

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