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JUNE 2011<br />

INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 3, NO 2<br />

7. Discussion of Findings<br />

Items 10 and 11 in the questionnaire were designed to elicit information from participants in the<br />

study. Item 10 required respondents to identify problem areas encountered during the<br />

accreditation cycle. Item 11 asked subjects to reflect on the entire process and, with the benefit of<br />

hindsight, suggest possible improvements for the future. Since these latter items are of a more<br />

discursive nature, the authors have decided to include them in this section rather than enumerate<br />

them under the “Findings” sub-heading.<br />

The disruption to the normal teaching timetable was a major concern for many respondents. The<br />

institution’s preparations for accreditation meant myriad meetings, search and collation of<br />

documents, compilation of manuals, staff/standard meetings, translation of documents,<br />

proofreading, editing and correction of different texts, preparation of exhibits, together with a<br />

host of other duties all of which impinged on contact teaching time. Classes had to be either<br />

postponed or cancelled altogether. Students did miss out on a significant portion of their<br />

syllabus. The authors are of the opinion that management and all other roleplayers in the<br />

accreditation initiative could have been operating under the following premise: “Sacrifice some<br />

teaching time now for the greater long-term good” (i.e. accreditation and all its spin-offs).<br />

Although efforts were made to “catch up” on lost lessons and to complete syllabi, the old adage:<br />

”Time lost is never regained” may very well have applied to the accreditation process of JCC.<br />

Faculty did have many meetings/information sessions with COE consultants as part of guiding<br />

the institution through the various stages of accreditation. Despite these contacts confusion and<br />

misinterpretations did sometimes occur. An example may help to illustrate. Faculty members<br />

were told that the VISION and MISSION statements of the institution should appear on all<br />

publications of the College. This ruling was duly implemented in all official JCC publications<br />

with the exception of the program brochures. The various programs were allowed to have their<br />

own vision/mission statements included in their brochures without mentioning the official vision<br />

and mission of the College. This was not made clear to faculty. The fact that omitting the official<br />

vision/mission statements in all program brochures was acceptable was only discovered later.<br />

The point is that the Accreditation Handbook should make clear where exceptions are allowed to<br />

prevent future misunderstanding and avoid unnecessary stress!<br />

A common grievance was the uneven distribution of workload. This complaint can be divided<br />

into two streams, one involving the administrative staff, the other related to the academic staff. In<br />

the case of the former, the language barrier seems to have resulted in minimum participation of<br />

the administrative staff. Because of their limited proficiency in the English language,<br />

administrative staff couldn’t contribute much to standard or staff meetings. Whatever official<br />

documentation was required was already available on disc or as a hard copy. Administration<br />

couldn’t formulate or compile new documentation because these records had to be in English. In<br />

fact, many of the Arabic speaking faculty members were burdened with the task of translating<br />

official texts from Arabic to English.<br />

The other aspect of the imbalance in workload referred to the academic staff. Some members<br />

were guilty of not doing their share in the standards they had chosen. This resulted in<br />

chairpersons becoming overtaxed. Standard chairs were actually placed in an awkward dilemma:<br />

“Do I report the offending member of my standard (and appear to be a weak chairman, not to<br />

mention wasting precious time), or ignore the problem and take on the extra work?” The<br />

whole scenario of non-contributing staff may have impacted negatively on group dynamics and<br />

human relations amongst College personnel.<br />

COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 692

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