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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS<br />

JUNE 2011<br />

VOL 3, NO 2<br />

Research method:<br />

This research is based on survey and measures based on respondents’ perception which<br />

are full-time permanent employees of public sector organizations (Pitts, 2009). In this research,<br />

diversity management is an independent variable whereas workgroup performance and job<br />

satisfaction are dependent variables. For obtaining the responses from the respondent the study<br />

used questionnaire. The survey is primarily focused on permanent employees from different<br />

government sector organization which does not include Non Government Organizations (NGOs).<br />

It was conducted in Islamabad/Rawalpindi cities, this survey is self administrated and filled<br />

through a direct interview by using a structured questionnaire from the managers of the public<br />

sector organizations. The data is collected from almost 100 federal/provincial government<br />

employees in Federal Capital Territory (Islamabad) and Rawalpindi.<br />

In this research, the responses of respondents is quantified through percentage that how<br />

much employees said yes or no about an argument and extent they think that impact of diversity<br />

management on performance of a group and individual employee job satisfaction.<br />

Results and Discussion:<br />

The questioners was distributed to 150 government sector employees working in Auditor<br />

General of Pakistan (AGP), Accountant General of Pakistan and Revenue (AGPR), Frequency<br />

Allocation Board (FAB), Islamabad and Excise and Taxation Office (ETO), Rawalpindi.<br />

However, only 84 officers/officials completed the instrument (questionnaire) resulting in a<br />

response rate of 56%.<br />

After analyzing the data received in response of the questioners that out of 84<br />

respondents’ males were 72 which was 85% of the total respondents and rest were the females<br />

which were 12. This shows that the government sector is a male dominant working group and the<br />

females compose very few in numbers. From the survey, it was revealed that only 46% of the<br />

male respondents redundant are satisfied with their job in relation to the training and payment<br />

that they have acquired. Further, they responded that the performance of a group as a whole is<br />

suffering due to lack of physical conditions e.g. room, infrastructure, computers etc. to perform<br />

their job well. Employees believe that the recruitment process in the organization is nondiscriminatory,<br />

non-bias on the basis of <strong>gender</strong> or geographical locations, and unprejudiced<br />

behavior which proves transparency. Whereas, the rest of the 54% employees are not satisfied<br />

with their job because of training and pay.<br />

The females which consist of 15% responded that they are satisfied with their job, pay,<br />

and training, and with their organization where they are working. They also replied that the<br />

workgroup/unit/section’s performance is good because they feel the physical conditions are good<br />

to perform their job and the overall quality of the work done by the unit/section is good as argued<br />

by David Pitts in 2009. Females also replied that the employees in the Government Sector<br />

recruited on the basis of skills not on other biased factors like <strong>gender</strong>, demographics etc. In<br />

general, employees’ survey revealed that the age group between 26-29 years which was 13% of<br />

the 84 respondents are not satisfied with there job because they feel that the working<br />

environment/physical conditions are not suitable due to which the performance of section/unit is<br />

not up to the mark. Nevertheless, they replied that although the Government Sector<br />

Organizations are recruiting employees through a quota system based on domicile and <strong>gender</strong>,<br />

favoritism/nepotism is still prevailing during the recruitment process.<br />

COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 537

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