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INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS<br />

JUNE 2011<br />

VOL 3, NO 2<br />

formulated an “acceptance theory of authority” in which he proposed that people will accept and<br />

fulfill assignments only if four conditions are met. First, they must understand what they are<br />

being asked to do. Second, they must perceive that the assignment is consistent with the purpose<br />

of the organization. Third, they must believe that the assignment is compatible with their own<br />

interests. Fourth, they must be able to perform the assignment. This formulation underscores the<br />

importance of two-way communication during the delegation assignment process.<br />

6.3 Authority and responsibility go parallel<br />

This is the oldest and most general rule of thumb in delegation. It is common for managers to<br />

assign work but avoid matching the responsibilities with discretion to make decisions and with<br />

authority to implement those decisions. Simply stated, employees are often not empowered to<br />

accomplish the task. Managers also must take care not to delegate more authority than<br />

responsibility, i.e., to empower employees too much. This mismatch leads to lack of<br />

accountability and potential abuse of power by subordinates. Although managers always must<br />

maintain final accountability for delegated tasks, they must be certain that subordinates are given<br />

prime accountability for their actions.<br />

6.4 Delegation within the organizational structure<br />

Another general rule of delegation is to delegate to the lowest organizational level at which the<br />

job can be done. By definition this increases efficiency (lower labor and information-collection<br />

costs), and it frequently increases effectiveness (better understanding of the problem). In<br />

delegating a task down more than one level in an organization, it is important that the manager<br />

follow the organizational chain of command, that is, delegate through subordinates, not around<br />

them. Also, all individuals affected by the decision must be informed that it has been delegated.<br />

6.5 Support availability for delegated tasks<br />

Managers should continually provide relevant information as it becomes available to<br />

subordinates who have been delegated the tasks. In addition to that, it is important to announce<br />

publicly when subordinates succeed at their task assignment, but not publicly blame them when<br />

they make mistakes. It is apparent that Rewards should occur in public; while discipline should<br />

occur in private.<br />

6.6 Focusing on results<br />

Every manager should not supervise too closely after the task has been delegated. Every<br />

subordinate should have a right to make choices. Managers should review and evaluate the<br />

results of the assignment, not the means used to accomplish the task, as long as company policy<br />

and ethical standards are not violated. Giving free environment to subordinates for exercising<br />

initiative assignments regarding how the tasks may be tackled is important source of innovation<br />

in company procedures.<br />

6.7 Continuity in Delegation<br />

Managers should delegate continuously to busy the subordinates and overcome the chances of<br />

over work or time pressure. Continuous delegation can improve the satisfaction of the manager<br />

and subordinate’s personal desire for development. Manager and subordinates relationship can<br />

enhance from continuous delegation.<br />

COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 247

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