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ijcrb.webs.com<br />

JUNE 2011<br />

INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 3, NO 2<br />

privatization. Regarding this issue that privatization in the “subscribers’ services” field has<br />

seriously been followed since 2005, so the population has been selected from the employees<br />

(with more than 7 years job records) of ZREC.<br />

In 2010 the employees are 386 in number that 352 people of them have more than 7 years job<br />

records. To examine the hypotheses of the research we need to have a sample of 185 people.<br />

Having been distributed the questionnaires, 184 of them were gathered and then used as the base<br />

of analysis. The sampling methodology is coincidental and chain.To evaluate the productivity of<br />

the subscribers' services field of ZREC we use 24 measures, 12 measures represent efficiency<br />

and 12 measures represent proficiency. Table 1 shows the measures separately in different<br />

aspects of subscribers' services field.<br />

Table (1): Measures in different aspects of subscribers' services<br />

Subscribers' Proficiency measures Efficiency measures<br />

services aspects<br />

Branch sale Side costs of getting branch Quality of services given to the<br />

subscribers during the transference<br />

Branch getting facility The responsibility extent of agents<br />

Counter<br />

installation<br />

Counter reading<br />

Bill distribution<br />

Account<br />

receiving<br />

Subscriber consent of the<br />

installation place<br />

Counter installation<br />

monitoring and probable defect<br />

removal<br />

Subscribers' consent of counter<br />

reading time<br />

Relying on counter reading<br />

accuracy<br />

The effect of " not being read"<br />

warning<br />

On time and regular bill<br />

delivery<br />

Suitable bill design<br />

Bill payment deadline<br />

Subscribers' consent of the<br />

payment methods<br />

bill<br />

The quality of after-sale services being<br />

given to the subscribers<br />

Subscribers' knowledge of counter<br />

Informing quality<br />

Befitting behavior of counter reading<br />

officers<br />

Subscribers' knowledge of the way of<br />

reading counter<br />

Clearness of information and price<br />

written on the bill<br />

Being made the ambiguities clear by the<br />

in charge officers<br />

Subscribers rewarding system<br />

On time account payment<br />

Advertisement impact on the subscribers<br />

to pay the bill timely<br />

Data analysis<br />

According to the Alfa Method by Kronbakh, the reliability of questionnaires is 89.3% which<br />

exceeds functional researches (70%); to analysis the data, we use both perceptive and descriptive<br />

statistic. Firstly, the data resulted by questionnaires are evaluated by demographic variables (e.g.<br />

sex, age, education level, and employment type) then the statistic hypothesis analyzed by using<br />

COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 1943

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