gender differential paper IJCRB

ijcrb.webs.com
INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS
7. Result Analysis
JUNE 2011
VOL 3, NO 2
Adjusted R Square in case of local bank proved to be 0.75 . Being co-efficient of
determination , it showed that 75 % of variation in dependent variable (customer satisfaction) is
predicted by the independent variables considered in this study i.e Assurance, Responsiveness,
Tangibility, Reliability and Empathy. The two tailed strong co-relation of the variables being
considered speaks of the relevance of the Questions asked and their comprehension by the
respondents. The value of F is 45.425 and is significant at .000.
7.1 Foreign Bank
Correlations
Tangibility
Pearson
Correlation
Tangibility Reliability Responsiveness Empathy Assurance Satisfaction
1 .584 ** .438 ** .406 ** .147 .554 **
Sig. (2-tailed) .000 .000 .000 .194 .000
Reliability
Responsiveness
Empathy
Assurance
Satisfaction
N 80 80 80 80 80 80
Pearson
.584 ** 1 .496 ** .488 ** .265 * .600 **
Correlation
Sig. (2-tailed) .000 .000 .000 .018 .000
N 80 80 80 80 80 80
Pearson
.438 ** .496 ** 1 .493 ** .340 ** .451 **
Correlation
Sig. (2-tailed) .000 .000 .000 .002 .000
N 80 80 80 80 80 80
Pearson
.406 ** .488 ** .493 ** 1 .594 ** .616 **
Correlation
Sig. (2-tailed) .000 .000 .000 .000 .000
N 80 80 80 80 80 80
Pearson
.147 .265 * .340 ** .594 ** 1 .522 **
Correlation
Sig. (2-tailed) .194 .018 .002 .000 .000
N 80 80 80 80 80 80
Pearson
.554 ** .600 ** .451 ** .616 ** .522 ** 1
Correlation
Sig. (2-tailed) .000 .000 .000 .000 .000
N 80 80 80 80 80 80
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
COPY RIGHT © 2011 Institute of Interdisciplinary Business Research 1062