IBM SurePOS ACE Independent Grocer Package - Cash Register ...
IBM SurePOS ACE Independent Grocer Package - Cash Register ...
IBM SurePOS ACE Independent Grocer Package - Cash Register ...
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<strong>IBM</strong> Retail Store Solutions<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong><br />
<strong>Independent</strong> <strong>Grocer</strong> <strong>Package</strong>
<strong>IBM</strong> Retail Store Solutions<br />
<strong>ACE</strong> <strong>Independent</strong> <strong>Grocer</strong> <strong>Package</strong><br />
Put industry-leading POS technology to<br />
work for you<br />
As an independent grocer, you face<br />
a number of challenges: competitive<br />
pressures from supercenters and<br />
national chains, smaller IT budgets,<br />
tightening labor pools, and less<br />
flexibility to compete on price and<br />
volume. <strong>IBM</strong> understands what you<br />
are up against, and has developed<br />
the <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong><br />
<strong>Grocer</strong> <strong>Package</strong> – an affordable,<br />
complete solution that is easy to<br />
acquire and install and includes the<br />
point-of-sale (POS) hardware, software<br />
and peripherals needed to help stay<br />
competitive and grow your business.<br />
Rely on industry expertise<br />
For over 30 years, <strong>IBM</strong> has helped top<br />
grocery retailers thrive by providing<br />
them with reliable, industry leading POS<br />
solutions. Now you can acquire the<br />
same solutions and technical support<br />
as large chain grocers at a price that<br />
makes sense for your business. The<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong> <strong>Grocer</strong><br />
<strong>Package</strong> is available through a wide<br />
network of authorized <strong>IBM</strong> Business<br />
Partners who have experience in the<br />
grocery industry, and are backed by<br />
industry-leading product solutions and<br />
support from <strong>IBM</strong>.<br />
Powerful solutions for independent grocers<br />
Providing the foundation for the <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong> <strong>Grocer</strong><br />
<strong>Package</strong> is the comprehensive <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> POS application. <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> is designed to support<br />
virtually any POS activity including:<br />
scanning for quick throughput during<br />
checkout; electronic marketing for loyalty<br />
programs and price promotions; as<br />
well as data maintenance and account<br />
management for managing store<br />
information and streamlining reporting.<br />
New features of the solution include:<br />
• Open department key –<br />
eliminates time-consuming<br />
‘unknown department’ errors,<br />
helping save time and improve<br />
departmental accountability<br />
• PIN encouragement – processes<br />
payments as debits instead of<br />
credits, helping to reduce transaction<br />
processing costs<br />
• Terminal offline – records<br />
transactions even if the controller<br />
is unavailable, helping to improve<br />
uptime and provide the continuation<br />
of uninterrupted store operations<br />
• Tender variety mapping key<br />
– customizes unique tender types,<br />
eliminating the need for unique key<br />
sequences for each tender type and<br />
helping speed transaction times<br />
• Weight signaling – provides audible<br />
weight notification, helping to confirm<br />
the successful weigh-in of an item<br />
There are two specially priced <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong> <strong>Grocer</strong><br />
packages to help you meet the<br />
challenges of today’s competitive store<br />
environments: Basic and Premium. Each<br />
is comprised of hardware and software<br />
components from the following:<br />
• The <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong><br />
<strong>Grocer</strong> <strong>Package</strong> software includes:<br />
– <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong><br />
– <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> Electronic<br />
Payment Support (EPS)<br />
– <strong>IBM</strong> Store Integrator Graphical<br />
User Interface (GUI)<br />
– ICEsoft AS e-Lite Browser<br />
– <strong>IBM</strong> 4690 Operating System (OS)<br />
– <strong>IBM</strong> Data Integration Facility<br />
– <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong><br />
<strong>Grocer</strong> 1-Year Software Support<br />
• The <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> <strong>Independent</strong><br />
<strong>Grocer</strong> <strong>Package</strong> hardware includes:<br />
– <strong>IBM</strong> <strong>SurePOS</strong> 740, model 742<br />
– <strong>IBM</strong> SureMark Printer,<br />
model TI9<br />
– <strong>IBM</strong> 50-key keyboard with MSR<br />
and LCD<br />
• In addition to the software and<br />
hardware listed above, the Premium<br />
<strong>Package</strong> also includes:<br />
– <strong>IBM</strong> SurePoint Solution<br />
infrared (IR) touchscreen display,<br />
model 2WN<br />
• An optional Controller Hardware<br />
<strong>Package</strong> is available and includes:<br />
– <strong>IBM</strong> <strong>SurePOS</strong> 740, model C42<br />
with PC keyboard
Software<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> for 4690 OS<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> for 4690 OS is<br />
a comprehensive POS application<br />
designed to help independent grocery<br />
retailers maximize customer service,<br />
improve reliability at the POS and take<br />
the first step toward an on demand<br />
business. This powerful application<br />
combines checkout support, electronic<br />
marketing, data maintenance, account<br />
management and other accounting<br />
processes in a fast, versatile package.<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> EPS<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> EPS offers standard<br />
electronic tender support. EPS<br />
supports prepaid gift and phone cards,<br />
helping you to capture new revenue<br />
streams. Additionally, EPS automatically<br />
prompts customers who pay with check<br />
cards to enter a PIN – helping to<br />
improve debit-to-credit payment ratios,<br />
which can ultimately increase<br />
profitability through reduced transaction<br />
fees. New features include integration<br />
with Pay By Touch and support of<br />
Ingenico i6550, Ingenico i6770,<br />
VeriFone Omni 7000, VeriFone Omni<br />
7100 and Hypercom L4100 PIN pads.<br />
<strong>IBM</strong> 4690 OS<br />
Designed and developed exclusively<br />
for retail, the <strong>IBM</strong> 4690 OS is widely<br />
recognized for its high functionality and<br />
outstanding reliability. It helps provide<br />
a safe and highly functional foundation<br />
for today’s most advanced software,<br />
including e-business applications and<br />
applications developed for the Java <br />
2 specification. The <strong>IBM</strong> 4690 OS is<br />
designed to deliver the same retail-<br />
hardened performance as our rugged<br />
POS systems. Task prioritization and<br />
multiuser/multitasking capabilities<br />
keep store operations moving swiftly.<br />
Nonvolatile memory protects disk writes<br />
at the server. In fact, multiple servers<br />
can back each other up to help provide<br />
uninterrupted checkout. All of which<br />
help POS applications run with the high-<br />
level availability you need to maintain<br />
customer satisfaction.<br />
<strong>IBM</strong> Data Integration Facility<br />
The <strong>IBM</strong> Data Integration Facility<br />
facilitates realtime data exchange with<br />
your POS application as well as other<br />
applications. This function unlocks<br />
access to information, such as<br />
transaction data, by providing transfer<br />
and translation tools to support open<br />
standards. Data that has been translated<br />
into industry-standard formats can be<br />
integrated easily with existing store<br />
technology environments; formatting<br />
data to comma-separated value (CSV)<br />
format allows for easy viewing of data in<br />
spreadsheets for further analysis.<br />
<strong>IBM</strong> Store Integrator GUI<br />
The <strong>IBM</strong> Store Integrator GUI offers<br />
a user-friendly, customizable design<br />
that supports dual displays. Retailers<br />
can create a Java-based GUI for<br />
touchscreen operation. <strong>IBM</strong> Store<br />
Integrator GUI allows you to quickly and<br />
easily implement a touch GUI, using<br />
XML to configure and create screens<br />
requiring no Java programming skills.<br />
ICEsoft AS e-Lite Browser for 4690 OS<br />
The ICEsoft AS e-Lite Browser for<br />
4690 OS is a Java Class library that<br />
allows you to develop customized Web<br />
applications with a unique look and feel<br />
for your store. The browser is used in<br />
conjunction with the Store Integrator GUI<br />
to support the operator touchscreen.
Hardware<br />
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
The <strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
delivers the speed and power to help<br />
independent grocery retailers support<br />
e-business, drive customer relationship<br />
management (CRM), accelerate<br />
training and captivate customers. <strong>IBM</strong><br />
<strong>SurePOS</strong> 740, model 742 features an<br />
Intel ® Celeron ® 326 processor, 256MB<br />
DDR 2 memory, shared video memory<br />
configurable to 64MB and an optional<br />
40GB hard disk drive.<br />
<strong>IBM</strong> SureMark Printer<br />
This fast, quiet, high-quality thermal<br />
receipt printer helps retailers reduce<br />
transaction times, customize receipts<br />
with marketing messages and maximize<br />
POS uptime. The model TI9 also<br />
features high-accuracy optical<br />
<strong>IBM</strong> SureMark Printer<br />
character recognition (OCR) and<br />
magnetic ink character recognition<br />
(MICR) reading, fast single pass<br />
check handling and electronic check<br />
imaging. This imaging enables you<br />
to implement cost-effective electronic<br />
check conversion (ECC) that is<br />
designed to help minimize the risk of<br />
administrative returns and losses from<br />
non-sufficient funds (NSF) checks.<br />
<strong>IBM</strong> <strong>SurePOS</strong> Controller<br />
The retail-hardened <strong>IBM</strong> <strong>SurePOS</strong><br />
Controller is built on the same hardware<br />
platform as the <strong>IBM</strong> <strong>SurePOS</strong> 740 POS<br />
system. It includes an Intel Celeron<br />
326 processor, 512MB DDR 2 memory,<br />
40GB SATA hard disk drive, CD-ROM<br />
drive, and two PCI slots. It comes<br />
standard with a keyboard.<br />
<strong>IBM</strong> SurePoint Solution<br />
(included in Premium <strong>Package</strong> only)<br />
<strong>IBM</strong> SurePoint Solution<br />
(included in Premium <strong>Package</strong> only)<br />
The <strong>IBM</strong> SurePoint Solution (model<br />
2WN) is a 12” display that features<br />
state-of-the-art IR touch technology<br />
to help provide more rapid, accurate<br />
transactions. It incorporates a liquid<br />
crystal display (LCD) in a compact<br />
footprint, which helps save space.<br />
Plus, IR technology offers a higher<br />
contrast ratio, reduced glare and wider<br />
viewing angle than conventional flat-<br />
screen displays, which helps improve<br />
screen visibility, even in brightly lit<br />
environments. Because IR’s fixed<br />
optical alignment lasts throughout the<br />
life of the display, retailers may avoid<br />
time-consuming recalibrations.
<strong>IBM</strong> is a worldwide market leader<br />
in retail POS
A powerful point-of-sale application designed to help supermarket,<br />
hypermarket and chain drug retailers compete in an on demand world<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> for 4690 OS<br />
Version 5<br />
Highlights<br />
� Delivers superior POS perform-<br />
ance, outstanding operational<br />
reliability and a built-in customer<br />
promotions program to help<br />
maximize profitability<br />
� Positions retailers to take<br />
advantage of the <strong>IBM</strong> Store<br />
Integration Framework, which<br />
enables fuel integration and<br />
other advanced features<br />
� Terminal offline feature enables<br />
POS systems to record transac-<br />
tions even if the store controller<br />
is unavailable, helping reduce<br />
the risk of lost revenue<br />
Engineered for supermarkets and chain<br />
drug stores<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> for 4690 OS is a<br />
comprehensive point-of-sale (POS)<br />
application designed to help<br />
supermarket, hypermarket and chain<br />
drug retailers maximize customer<br />
service, improve reliability at the POS,<br />
and take the first step toward the on<br />
demand business model. This powerful<br />
application combines checkout support,<br />
electronic marketing, data maintenance,<br />
account management and other<br />
accounting processes in a fast, versatile<br />
package. <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> performs<br />
subsecond price lookups, handles<br />
multiple tenders, and offers many<br />
features designed to help maintain<br />
technology currency and improve ease<br />
of use. <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> also positions<br />
retailers to take advantage of the <strong>IBM</strong><br />
Store Integration Framework, a key<br />
component of on demand business.<br />
Prepare for retail on demand<br />
The <strong>IBM</strong> Store Integration Framework<br />
is a unified integration environment<br />
that helps provide critical infrastructure<br />
to add software and hardware<br />
seamlessly in the store, integrate<br />
multiple points of service, and manage<br />
store and customer data in realtime.<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> supports multiple<br />
components of the Framework, which<br />
can be configured to help prepare<br />
retailers to integrate an in-store<br />
pharmacy, photo kiosks, a wide range<br />
of fuel pump transactions, or a personal<br />
shopping assistant and helps provide<br />
accurate price data, delivery of loyalty<br />
benefits and streamlined transaction<br />
processing. Specifically, <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> is enabled to support<br />
the <strong>IBM</strong> Store Integrator graphical<br />
user interface (GUI) and the <strong>IBM</strong><br />
Data Integration Facility, which helps<br />
promote realtime sales data analysis.
Dynamic capabilities for your store<br />
Terminal offline operation<br />
With the terminal offline feature, <strong>IBM</strong><br />
<strong>SurePOS</strong> <strong>ACE</strong> enables POS terminals<br />
to conduct sales, perform price<br />
lookups and log transactions even<br />
if the store controller is unavailable.<br />
This helps reduce the risk of lost<br />
revenue due to server outages in your<br />
stores. The terminal offline feature also<br />
handles reconciliation of sales data.<br />
It is also critical for single-controller<br />
environments, where it supports a lower-<br />
cost deployment of <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong>,<br />
enhances redundancy and helps reduce<br />
the risk of downtime.<br />
Maximum profitability<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> Electronic Payment<br />
Support (EPS) 1 offers all standard<br />
electronic tender support. EPS supports<br />
prepaid gift and phone cards, enabling<br />
you to capture new revenue streams.<br />
Plus, EPS automatically prompts<br />
customers who pay with check cards to<br />
enter a PIN. If the customer enters a PIN,<br />
<strong>ACE</strong> processes the transaction as a<br />
debit, which typically costs retailers<br />
significantly less than a credit. This<br />
feature helps improve debit-to-credit<br />
payment ratios and can ultimately<br />
increase your profitability.<br />
Customer display (output only) enables<br />
in-lane advertising with easily customizable<br />
colors and fonts<br />
Operator interface features a touchscreen<br />
GUI that helps improve productivity and<br />
reduce operator training time<br />
Integrated customer loyalty program rewards<br />
repeat customers to help increase sales<br />
<strong>IBM</strong> Store Integrator GUI supports dual<br />
displays, so you can run an operator<br />
touchscreen GUI and a separate display<br />
for engaging shoppers<br />
Solid investment protection<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> provides excellent<br />
uptime because it is built on the <strong>IBM</strong> 4690<br />
OS, one of the most reliable computing<br />
platforms in retail. It also provides strong<br />
backward and forward compatibility.<br />
It uses the same host interface, data<br />
format and operator interface as the<br />
<strong>IBM</strong> Supermarket Application, so you<br />
can make a smooth transition with<br />
minimal operator training.<br />
Diverse built-in functionality<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> can support virtually<br />
any POS activity. New features include<br />
feature-rich fuel integration, support<br />
for Pay By Touch transactions and<br />
complete check image capture. It also<br />
offers interfaces to electronic journaling<br />
and coupon management. The integrated<br />
customer loyalty program rewards repeat<br />
customers to help increase sales. Other<br />
electronic marketing features support<br />
complex promotions and preferred<br />
shopper programs. The software also<br />
supports gift receipts and detailed<br />
reports for faster decision making.<br />
Integrated management tools<br />
Help increase manager productivity with<br />
a terminal monitor for viewing cashier<br />
actions on any active terminal, selective<br />
item reporting that allows you to build<br />
item lists quickly and create batches for<br />
updating prices, and an electronic journal<br />
that enables you to create summary<br />
reports from stored transaction logs.<br />
Advanced security features<br />
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> includes multiple<br />
security features to help profits, such as<br />
the ability to create encrypted operator<br />
passwords that restrict access to specific<br />
functions, and multitiered overrides that<br />
set limits for superseding specific<br />
operations. Data maintenance helps offer<br />
secure control of files down to individual<br />
fields. It also supports biometric<br />
authorization for electronic purchases<br />
through the Pay By Touch solution.<br />
World-class service and support<br />
The <strong>IBM</strong> service organization, including<br />
the National Retail Services Center<br />
(NRSC), can assist retailers with many<br />
aspects of <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong>, including<br />
integration, development and support.<br />
<strong>IBM</strong> authorized Business Partners can<br />
also provide a wide range of professional<br />
and support services for <strong>ACE</strong>.
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> application at a glance<br />
Hardware supported<br />
Servers Machines running the <strong>IBM</strong> 4690 OS Version 4 2<br />
Clients3 <strong>IBM</strong> <strong>SurePOS</strong> 700 Series (minimum 16MB memory)<br />
<strong>IBM</strong> 4694 (minimum 16MB memory) 4<br />
<strong>IBM</strong> 4693 (minimum 16MB memory) 4<br />
Operating systems supported<br />
<strong>IBM</strong> 4690 Operating System 4690 OS Version 4 4<br />
Peripherals (optional)<br />
Displays <strong>IBM</strong> SurePoint Solution (touch and nontouch)<br />
2 x 20 alphanumeric display<br />
Full-screen video<br />
Monochrome and color CRT displays<br />
Scanners Handheld scanner<br />
Scanner/scale<br />
Keyboards 50-key POS keyboards<br />
Alphanumeric POS keyboards<br />
Matrix keyboard<br />
1/2/3 track keyboard MSR<br />
PIN pads Selected models of VeriFone, Ingenico and Hypercom<br />
Printers <strong>IBM</strong> SureMark Printers, Model TM6 (supported in native mode) and Model TI8<br />
<strong>IBM</strong> Model 3/4 POS printers<br />
<strong>IBM</strong> Fiscal printers (ask your local representative)<br />
Additional options <strong>Cash</strong> drawer (dual support)<br />
Integrated MICR reader<br />
Scale<br />
Hard totals (totals retention)<br />
Programmable power<br />
Coin dispenser<br />
Services<br />
Warranty The software is backed by <strong>IBM</strong>’s Program Product Limited Warranty and has a two-month<br />
test period allowance. For specific information, contact your <strong>IBM</strong> representative or<br />
<strong>IBM</strong> Business Partner.<br />
Technical support Software maintenance agreement available. Software maintenance includes technical<br />
support (via phone and Web) plus software subscription, which includes access to software<br />
upgrades as they become available during the coverage period. For specific information,<br />
contact your <strong>IBM</strong> representative or <strong>IBM</strong> Business Partner.<br />
1 <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> EPS for 4690 OS is available only<br />
in the United States and Canada. In Latin America,<br />
please contact your local representative for a list<br />
of comparable applications from authorized <strong>IBM</strong><br />
Business Partners.<br />
2 The minimum 4690 OS controller of <strong>SurePOS</strong> <strong>ACE</strong><br />
is an Intel Pentium ® 100MHz processor, with at least<br />
64MB memory. The minimum 4690 OS controller<br />
when utilizing the <strong>IBM</strong> Store Integrator GUI is a<br />
500MHz processor with at least 128MB memory.<br />
3 Use of the terminal offline support requires at least<br />
32MB of memory in the terminal.<br />
4 To utilize the <strong>IBM</strong> Store Integrator GUI, you will<br />
need the <strong>IBM</strong> 4690 OS Version 4 and the ICESoft<br />
e-Lite Browser Version 6.0. A single video display<br />
requires a minimum 500MHz processor and 224MB<br />
of RAM. Dual video displays require a minimum<br />
850MHz processor and 224MB of RAM.
<strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> key features<br />
NEW Additional fuel integration features <strong>ACE</strong> now allows shoppers to use loyalty cards at the pump and make additional purchases in<br />
NEW<br />
the store. It also delivers advertising and loyalty messages at the pump. <strong>ACE</strong> can suspend fuel<br />
transactions at the pump for in-store payment, as well as limit cashiers’ ability to void or refund<br />
fuel items. At the pump, <strong>ACE</strong> also offers pre-authorization, sends fuel and loyalty data from the<br />
pump to the POS, supports car wash sales, prints trailer messages on receipts, and supports<br />
certain tests for weights and measures.<br />
Pay By Touch integration Supports the Pay By Touch solution, which gives shoppers the convenience of paying for<br />
purchases with an ‘electronic wallet’ that uses biometric authentication to help reduce fraud.<br />
Payment options include credit, EBT card, and checking account. Enrollment for the Pay By<br />
Touch solution is handled separately and is the responsibility of the retailer.<br />
Complete check image capture Supports complete check image capture (front and back), which helps retailers minimize the<br />
risk of nonpayment if an automatic funds transfer is not completed. (Partial image capture is<br />
also supported for the <strong>IBM</strong> SureMark Printer, Model TI8.)<br />
Terminal offline feature Enables POS systems to continue scanning items and recording transactions, even if the store<br />
NEW<br />
controller is unavailable.<br />
Electronic check conversion Helps improve retailer profitability by reducing the cost of processing paper checks through the<br />
conversion of the paper check into an automated clearing house (ACH) transaction.<br />
Smart card WIC implementation The EPS feature supports the Women, Infants and Children (WIC) Program in Texas and New<br />
Mexico by integrating support for the VeriFone Omni 7000 PIN pad with signature capture<br />
and a smart card reader.<br />
14-digit GTIN/RSS Supports the Global Trade Identification Number/Reduced Space Symbology (GTIN/RSS) barcodes.<br />
Self-checkout Supports integration with <strong>IBM</strong> Self Checkout, which can help improve service, increase<br />
throughput and control costs.<br />
Integrated customer loyalty and Provides multiple options for building customer loyalty programs that reward targeted customers.<br />
promotion management<br />
Dual display support Provides support for dual video displays to power a touchscreen GUI operator display and an<br />
Pages and show <strong>IBM</strong> Store Integrator<br />
GUI on the <strong>IBM</strong> SurePoint Solution<br />
output-only customer display.<br />
10
Revolutionize the customer experience with<br />
high-powered, innovative POS technology<br />
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
<strong>SurePOS</strong> 720, 740 and 780<br />
Highlights<br />
� Meet dynamic consumer<br />
demands for fast,<br />
accurate transactions<br />
and personalized service<br />
� Choose from multiple options<br />
for appearance, ports, slots,<br />
applications and peripherals<br />
� Protect your technology<br />
investment with a flexible,<br />
open platform solution<br />
� Improve reliability and<br />
uptime with a rugged,<br />
retail-hardened design<br />
The premier <strong>IBM</strong> POS system for on<br />
demand retail<br />
The <strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
is the most powerful point-of-sale<br />
(POS) solution in the <strong>IBM</strong> portfolio,<br />
and the first of its kind with 64-bit-<br />
enabled processors running at<br />
speeds up to 3GHz. With select<br />
models that feature Serial ATA hard<br />
drives, support for Redundant<br />
Array of <strong>Independent</strong> Disks (RAID)<br />
technology and up to 2GB of DDRII<br />
memory, this high-impact solution<br />
delivers the speed, availability<br />
and reliability on demand retailers<br />
require. Plus, these new models now<br />
offer more technology to help you<br />
transform the customer experience<br />
and increase employee productivity.<br />
11<br />
Flexible choices to customize your POS<br />
With multiple choices for speed, size,<br />
color and format, the <strong>IBM</strong> <strong>SurePOS</strong><br />
700 Series makes it easy and cost-<br />
effective for retailers to create a<br />
customized POS solution. It also<br />
offers upgradeable <strong>IBM</strong> SurePorts<br />
that accommodate current and new<br />
devices, and an optional PCI<br />
Express slot for future-proof wireless<br />
capability. In addition, tremendous<br />
application flexibility lets you choose<br />
from a wide range of third-party<br />
software, including Ready for <strong>IBM</strong><br />
Retail Store Innovations solutions. 1
Staged migration protects your investment<br />
When you choose the <strong>IBM</strong> <strong>SurePOS</strong><br />
700 Series, you can count on an easy,<br />
staged migration path that helps protect<br />
your current technology investment. We<br />
make it simple to port POS applications<br />
to this powerful new platform. The<br />
system includes the drivers you need<br />
for seamless API compatibility. Most<br />
important, its open platform design<br />
supports a broad range of operating<br />
systems, including the <strong>IBM</strong> Retail<br />
Environment for SUSE LINUX .<br />
<strong>IBM</strong> SurePorts<br />
I/O ports <strong>Cash</strong> Powered Powered RS-485 RS-485 RS-485 RS-485 Powered<br />
Powered USB 4<br />
RS-485/powered USB<br />
RS-232/powered USB<br />
Superior reliability and performance<br />
Built to withstand demanding in-store<br />
environments, the <strong>IBM</strong> <strong>SurePOS</strong> 700<br />
Series features a retail-hardened design<br />
that helps reduce system maintenance<br />
costs and downtime. High-quality<br />
Serial ATA hard drives help improve<br />
performance. Support for RAID helps<br />
improve availability, especially in stores<br />
with fewer POS systems. In addition,<br />
sophisticated touchscreen technology<br />
lets you customize the POS interface<br />
to address the needs of customers<br />
and customer-facing employees.<br />
drawer USB 2.0 USB 2.0 port 7 (38V) 2,3 port 5 port 4 port 9 RS-232<br />
(24V) 2 (12V) printer keyboard customer customer (12V or 15V)<br />
1<br />
In-store and remote systems management<br />
Manage the <strong>IBM</strong> <strong>SurePOS</strong> 700<br />
Series more efficiently with <strong>IBM</strong><br />
Remote Management Agent, a versatile<br />
solution that automatically discovers<br />
the <strong>IBM</strong> <strong>SurePOS</strong> 700 system and<br />
enables store-level and enterprise<br />
systems management. This solution<br />
helps retailers meet uptime objectives,<br />
reduce IT maintenance costs, deploy<br />
new technologies faster, and with<br />
<strong>IBM</strong> Tivoli ® Automation software,<br />
manage the store with other enterprise<br />
IT operations.<br />
Partner with the experts in retail<br />
When you work with <strong>IBM</strong>, you can tap<br />
into our comprehensive retail industry<br />
knowledge. We bring a proven track<br />
record forged through 30 years of<br />
global experience – and nearly two<br />
million POS terminal installations<br />
worldwide – in the retail industry.<br />
display display/<br />
scanner<br />
2 1 7 – – – – –<br />
2 1 2 1 1 1 2 –<br />
1 1 2 – – – – 4
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series at a glance<br />
Product name <strong>SurePOS</strong> 720 <strong>SurePOS</strong> 740 <strong>SurePOS</strong> 780<br />
Model number 722 742 C42 782<br />
Processor 5 2.0GHz Intel Celeron Intel Celeron D 326 Intel Celeron D 326 Intel Pentium 4 531<br />
Storage<br />
(400MHz FSB) (2.5GHz) (533MHz FSB) (2.5GHz) (533MHz FSB) (3GHz) (800MHz FSB)<br />
Hard disk drive 6 40GB option 40GB option 40GB standard 80GB standard<br />
System memory 128MB (2GB maximum) 256MB (2GB maximum) 512MB (2GB maximum) 512MB (2GB maximum)<br />
Video memory 64MB (maximum) 64MB (maximum) 64MB (maximum) 64MB (maximum)<br />
(shared with system memory) 7<br />
NVRAM 128KB 128KB 128KB 128KB<br />
Expansion options<br />
PCI slots 2 2 2 2<br />
PCI Express slots – 1 lane optional 1 lane optional 1 lane optional<br />
(replaces 1 PCI) (replaces 1 PCI) (replaces 1 PCI)<br />
Second hard disk drive – 40GB 40GB 80GB<br />
Floppy disk drive (1.44MB) External USB External USB External USB External USB<br />
CD-ROM External USB Internal (24X) Standard Internal (24X)<br />
DVD-ROM – – Internal burner option –<br />
Battery back-up Internal UPS (wide only) Internal UPS (wide only) Internal UPS (wide only) Internal UPS (wide only)<br />
Connectivity<br />
<strong>IBM</strong> SurePorts See ‘<strong>IBM</strong> SurePorts’ chart for a full description of <strong>IBM</strong> SurePorts and connectivity options for 722, 742 and 782<br />
machines. C42 controller mode does not include SurePorts.<br />
Powered USB (12V) – 1 (front) 1 (front) 1 (front)<br />
PC USB ports 2 (back) 4 (2 front; 2 back) 4 (2 front; 2 back) 4 (2 front; 2 back)<br />
RS-232 ports 2 4 4 4<br />
Parallel port 1 1 1 1<br />
PS/2 ® keyboard/mouse 1/1 1/1 1/1 1/1<br />
RJ45 Ethernet 1 1 1 1<br />
Video VGA VGA VGA VGA<br />
Audio mic-in/line-out ports Back Back Back Back<br />
Headphone Back Back and front Back and front Back and front<br />
Peripheral options 8<br />
Displays • <strong>IBM</strong> SurePoint Solution (touch and nontouch) • RS-485 40-character and character/graphics display<br />
• USB 40-character and character/graphics display • Monochrome CRT display<br />
Printers • <strong>IBM</strong> SureMark Printer • <strong>IBM</strong> 4689-TD5 <strong>SurePOS</strong> printer<br />
• <strong>IBM</strong> Model 4 printers • <strong>IBM</strong> Fiscal printers<br />
Keyboard • USB 50-key, 133-key and ANPOS keyboards • PS/2 ANPOS and compact ANPOS keyboards<br />
• RS-485 50-key,133-key and ANPOS keyboards<br />
<strong>Cash</strong> drawers • Full-size, compact and flip-top<br />
Integration trays • Slant-top tray, table-top slant tray and cash drawer slant tray<br />
1
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series at a glance (continued)<br />
Industry standards<br />
Systems management • Wired for Management • Wake on LAN ®<br />
• SMBIOS • PXE<br />
Power management 9 • APM and ACPI<br />
System dimensions and weight<br />
Dimensions (WxDxH) • Narrow: 322x475x116mm (12.6x18.7x4.6”)<br />
• Wide: 442x475x116mm (17.4x18.7x4.6”)<br />
Weight • Narrow: 22lbs (10kg)<br />
• Wide: 26lbs (11.8kg)<br />
• Wide (with UPS): 39lbs (17.7kg)<br />
Power requirements<br />
Power requirements • Universal Switched Power Supply (47-63Hz) • 60W typical/200W maximum<br />
Software<br />
Operating systems supported10 • <strong>IBM</strong> Retail Environment for SUSE LINUX V2 • Microsoft ® Windows ® 2000<br />
• <strong>IBM</strong> 4690 OS, V3 R3 or later • Microsoft Windows XP Professional Edition with<br />
• <strong>IBM</strong> 4690 OS Toolkit Service Pack 2<br />
– Astra • Microsoft Windows XP Embedded with Service Pack 2<br />
– SureVision • Microsoft Windows Embedded for Point of Service<br />
Drivers supported • UPOS 1.7.5 (includes OPOS,<br />
JavaPOS, POSS for Linux)<br />
• POSS for DOS 2.1.1<br />
Applications supported • <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong> for 4690 OS • Multiple <strong>IBM</strong> Business Partner software solution<br />
• <strong>IBM</strong> General Sales Application • Additional customized <strong>IBM</strong> applications<br />
• <strong>IBM</strong> 4680-4690 Supermarket Application • <strong>IBM</strong> VisualStore<br />
Management tools • <strong>IBM</strong> Remote Management Agent • <strong>IBM</strong> Director<br />
Services<br />
Limited warranty 11 • One year onsite service<br />
Service Pacs • One year and two year additional service available<br />
Technical support • 24x7 phone support (during warranty period) 12 and Web-based help<br />
Service availability • Up to 7 years following withdrawal from the market<br />
1 <strong>IBM</strong> is not the licensor of any Business Partner’s<br />
product or service and makes no warranties,<br />
expressed or implied, including any implied<br />
warranties of merchantability or fitness of a<br />
particular purpose. Statements made by <strong>IBM</strong><br />
Business Partners that offer Ready for <strong>IBM</strong> Retail<br />
Store Innovations products are provided by the<br />
relevant third-party and not <strong>IBM</strong>.<br />
2 A single POS printer can be plugged in<br />
and operational.<br />
3 24V available in Japan.<br />
4 Default connectivity selection unless otherwise<br />
indicated at the time of order.<br />
5 GHz refers to only microprocessor internal<br />
clock speed; many factors affect application<br />
performance.<br />
6 GB equals one billion bytes when referring to<br />
storage capacity; accessibility may be less.<br />
7 Memory supports both system and video.<br />
Accessible system memory will be the installed<br />
memory size less the amount defined for video.<br />
8 Not all peripherals are available in all countries.<br />
Please contact your local <strong>IBM</strong> representative<br />
for details.<br />
1<br />
9 Power management functionality is<br />
device dependent.<br />
10 With the exception of models 782/742, an<br />
operating system is not included, and can<br />
be purchased separately.<br />
11 For a copy of the terms and conditions of <strong>IBM</strong>’s<br />
Statement of Limited Warranty, please contact<br />
your <strong>IBM</strong> representative or reseller.<br />
12 Technical support response times may vary.<br />
13 Speeds depend on many factors and may be<br />
less than the maximum possible.<br />
14 Requires separate Internet access account<br />
(not included).
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series features<br />
3<br />
2<br />
1<br />
4<br />
1 Intel processors up to 3GHz for<br />
outstanding speed and enable the<br />
latest 64-bit operating systems<br />
2 RAID support allows mirroring to help<br />
eliminate downtime if a hard file fails<br />
<strong>IBM</strong> <strong>SurePOS</strong> 700 Series new model highlights<br />
Model 782 – Performance<br />
3 Serial ATA hard drives deliver<br />
speeds up to 7,200 revolutions<br />
per minute for improved application<br />
performance (optional) 13<br />
4 PCI Express slot (one lane, no graphics)<br />
enables wireless technology (optional)<br />
1<br />
5 Peripherals attach directly to <strong>IBM</strong><br />
SurePorts, including powered USB<br />
(please see <strong>IBM</strong> SurePorts chart)<br />
6 UPS allows you to complete<br />
transactions if a power outage<br />
occurs (optional)<br />
7 10/100 Ethernet port offers extensive<br />
speed and bandwidth 14<br />
8 Integrated systems and power<br />
management capabilities<br />
9 CD-ROM runs multimedia applications<br />
(optional on select models)<br />
10 Choose distributed or integrated<br />
configuration, in storm, litho or iron gray<br />
11 Front access to USB, powered USB<br />
and headphone ports for easy device<br />
attachment (model dependent)<br />
12 <strong>IBM</strong> SurePoint Solution for GUI or<br />
touchscreen applications (optional)<br />
13 <strong>IBM</strong> SureMark Printer provides<br />
high-quality thermal printing (optional)<br />
14 ANPOS keyboard with pointing<br />
device (optional)<br />
• Intel Pentium 4 531 (3GHz) • Second HDD optional • 2 PCI slots standard, 1 PCI slot and<br />
• 512MB DDRII memory (2GB maximum) • Internal and external CD-ROM options 1 PCI Express slot optional<br />
• 80GB SATA HDD (7,200 RPM) • External FDD options<br />
Model 742 – Value<br />
• Intel Celeron 326 (2.5GHz) • Second HDD optional • 2 PCI slots standard, 1 PCI slot and<br />
• 256MB DDRII memory (2GB maximum) • Internal and external CD-ROM options 1 PCI Express slot optional<br />
• 40GB SATA HDD (7,200 RPM) • External FDD options<br />
Model 722 – Entry<br />
6<br />
5 7 8<br />
• Intel Celeron 2GHz/400MHz FSB • 128MB DDR memory (2GB maximum) • 40GB IDE HDD (7,200 RPM)<br />
Model C42 – Controller<br />
10<br />
12<br />
13<br />
• Intel Celeron 326 (2.5GHz) • 40GB SATA HDD (7,200 RPM) • 104-key preferred pro full-size keyboard<br />
• 512MB DDRII memory (2GB maximum) • CD-ROM standard, DVD upgrade optional (PS/2)(US only)<br />
Page 11 shows model configured with optional<br />
components: <strong>IBM</strong> SureMark Printer (TG ), <strong>IBM</strong><br />
SurePoint Solution and ANPOS Web-enabled<br />
keyboard with pointing device.<br />
Page 1 shows model configured with optional<br />
components: <strong>IBM</strong> SureMark Printer (TM ), <strong>IBM</strong><br />
SurePoint Solution and ANPOS Web-enabled<br />
keyboard with pointing device.<br />
14<br />
11 11 9
Fast, high-quality thermal receipt printing<br />
plus advanced electronic check processing<br />
<strong>IBM</strong> SureMark Printers<br />
Dual-station models<br />
� Thermal printing delivers<br />
excellent speed and image quality<br />
� Single-pass, double-sided<br />
check imaging<br />
� Impact printing for forms<br />
and documents<br />
� Logo and barcode storage helps<br />
enable receipt customization<br />
� Highly serviceable, global-<br />
ready platform<br />
Highlights<br />
Superior thermal printing and<br />
check processing<br />
With a high-powered combination of<br />
advanced technology and reliability,<br />
dual-station models of <strong>IBM</strong> SureMark <br />
Printers can help retailers in every<br />
segment reduce transaction times,<br />
customize receipts and maximize<br />
uptime at the point of sale (POS).<br />
These quiet, high-quality thermal<br />
printers deliver up to 52 lines per<br />
second (lps) for single-byte character<br />
set (SBCS) output, or up to 50 lps for<br />
double-byte character set (DBCS)<br />
fonts. All models include a thermal<br />
receipt print station and an impact print<br />
station for multipart forms and checks.<br />
Plus, Model TI9 offers advanced<br />
electronic check processing.<br />
1<br />
Single-pass, double-sided check imaging<br />
The document insert station on the<br />
Model TI9 supports electronic check<br />
acceptance (ECA) as well as electronic<br />
check truncation (ECT/Check 21). It<br />
captures a complete electronic image<br />
of the front and back of checks in a<br />
single pass, so you can use the check<br />
image for either ECA or ECT/Check<br />
21 applications. The entire process<br />
happens rapidly, helping to minimize<br />
transaction time. The impact station<br />
also prints “VOID” on the face of<br />
the check.<br />
Additional check processing features<br />
Model TI9 includes an image quality<br />
filter that helps each check image<br />
provide adequate readability for<br />
seamless third-party processing and<br />
fewer administrative returns. The printer<br />
also uses compression techniques<br />
to reduce the file size of each check<br />
image, allowing retailers to process<br />
high volumes of checks without<br />
clogging the network.
<strong>IBM</strong> SureMark Printers: dual-station models at a glance<br />
Models TI9/DI9/TG9/DG9 TI3/DI3/TG3/DG3 TI4/DI4/TG4/DG4 TI5/TG5<br />
Printing speed 1<br />
Receipt station (one-color paper) Up to 52 lps @ 8 lpi, 39 lps @ 6 lpi Up to 50 lps @ 7.7 lpi<br />
Receipt station (two-color paper) Up to 35 lps @ 8 lpi, 26 lps @ 6 lpi Up to 30 lps<br />
Impact slip station Up to 4.3 lps<br />
Printing resolution (thermal) 203 dpi<br />
Memory usage<br />
Data buffer RAM 16KB 16KB 16KB<br />
Flash memory for microcode 2MB 512KB 512KB<br />
Flash memory for offline journal Up to 2MB 104KB up to 168KB 360KB up to 420KB<br />
Flash memory for logos Up to 2MB 64KB up to 168KB 64KB up to 420KB<br />
Flash memory for fixed messages Up to 2MB Up to 8KB Up to 8KB<br />
Flash memory for code pages 80KB 80KB 80KB<br />
Flash memory for scanned images Up to 2MB N/A N/A<br />
Standard flash memory 4MB 2-8MB 8MB<br />
Optional flash memory 8MB N/A N/A<br />
Interfaces • Powered USB plus standard USB (external power brick required)<br />
• RS-485 plus standard RS-232 (external power brick required)<br />
Mounting options • Integrated with POS • Distributed<br />
Ports <strong>Cash</strong> drawer (one physical, two logical, +24V), RS-232 adapter only<br />
Physical dimensions and weight<br />
WxDxH (mm) 190.5 2 x255x153.4 3 190.5 2 x255x144 4<br />
WxDxH (inches) 7.5x10x6.0 7.5x10x5.5<br />
Weight 4.9kg/10.8lbs 4.4kg/9.6lbs 4.8kg/10.5lbs 4.4kg/9.6lbs<br />
Industry standards<br />
Resident barcode formats UPC A/E, JAN 8 (EAN), Code 39, ITF, Code 93, Code 128 a, b and c, Codabar, PDF417<br />
Peripheral options<br />
Integration kits • <strong>IBM</strong> <strong>SurePOS</strong> 700 Series<br />
• <strong>IBM</strong> <strong>SurePOS</strong> 4694 System<br />
• <strong>IBM</strong> <strong>SurePOS</strong> 500 Series<br />
Supply options <strong>IBM</strong> now offers branded paper supplies. For more information, contact your <strong>IBM</strong> sales<br />
representative or visit:<br />
www.printers.ibm.com/internet/wwsites.nsf/vwwebpublished/paper_pos_ww<br />
Software 5<br />
Operating systems supported6 • <strong>IBM</strong> 4690 Operating System • Microsoft Windows 98 (2nd Edition)<br />
• <strong>IBM</strong> Retail Environment for SUSE Linux (IRES) • Microsoft Windows XP (Professional Edition)<br />
• Novell Linux Point of Service (NLPOS)<br />
• Microsoft Windows 2000 (Professional Edition)<br />
• DOS<br />
Drivers supported6 • OLE for POS (OPOS) • POSS for Linux<br />
• JavaPOS • DOS<br />
• POSS for Microsoft Windows • Native Windows Driver for Microsoft Windows<br />
<strong>IBM</strong> application support • <strong>IBM</strong> <strong>SurePOS</strong> <strong>ACE</strong><br />
• <strong>IBM</strong> Supermarket Application<br />
• <strong>IBM</strong> General Sales Application<br />
1
<strong>IBM</strong> SureMark Printers: dual-station models at a glance (continued)<br />
Models TI9/DI9/TG9/DG9 TI3/DI3/TG3/DG3 TI4/DI4/TG4/DG4 TI5/TG5<br />
Availability<br />
North America Yes 7 Yes Yes No<br />
Latin America No TI3/TG3 only TI4/TG4 only No<br />
Europe, Middle East, Africa (EMEA) No TI3/TG3 only TI4/TG4 only No<br />
Asia Pacific No TI3/TG3 only TI4/TG4 only Yes<br />
Strong investment protection<br />
<strong>IBM</strong> SureMark Printers consistently offer<br />
strong investment protection, and Model<br />
TI9 is no exception. It provides a smooth<br />
migration path and strong investment<br />
protection for retailers already using<br />
<strong>IBM</strong> SureMark Printers. Field upgrades<br />
of firmware are available for Model TI8,<br />
enabling many of the capabilities of<br />
Model TI9. In addition, depot upgrades<br />
can be made available for both Model TI8<br />
and Model TI4.<br />
<strong>IBM</strong> SureMark Printers: dual-station models overview<br />
High-quality thermal printing<br />
Using the latest innovations in thermal<br />
printing, these printers quietly produce<br />
crisp, clean output on every receipt.<br />
TrueType fonts enable newspaper-<br />
style printing with proportional, scalable<br />
characters for enhanced readability.<br />
These printers can also highlight<br />
special information with an accent<br />
color (red or blue).<br />
Model Character MICR OCR Single-pass Document Cover Warranty<br />
set MICR check handling8 imaging color service10 TI3 SBCS Pearl White 9 <strong>IBM</strong> onsite repair 12<br />
TI4 SBCS Yes Yes Pearl White 9 <strong>IBM</strong> onsite repair 12<br />
TI5 DBCS Pearl White 9 <strong>IBM</strong> onsite repair 12<br />
TI9 SBCS Yes Yes Yes Pearl White 9 <strong>IBM</strong> onsite repair 12<br />
TG3 SBCS Iron Gray 11 <strong>IBM</strong> onsite repair 12<br />
TG4 SBCS Yes Yes Iron Gray 11 <strong>IBM</strong> onsite repair 12<br />
TG5 DBCS Iron Gray 11 <strong>IBM</strong> onsite repair 12<br />
TG9 SBCS Yes Yes Yes Iron Gray 11 <strong>IBM</strong> onsite repair 12<br />
DI3 SBCS Pearl White 9 Depot service 12<br />
DI4 SBCS Yes Yes Pearl White 9 Depot service 12<br />
DI9 SBCS Yes Yes Yes Pearl White 9 Depot service 12<br />
DG3 SBCS Iron Gray 11 Depot service 12<br />
DG4 SBCS Yes Yes Iron Gray 11 Depot service 12<br />
DG9 SBCS Yes Yes Yes Iron Gray 11 Depot service 12<br />
1
Flash memory for customized receipts<br />
<strong>IBM</strong> SureMark Printers use flash memory<br />
to generate logos, barcodes, graphics<br />
and text messages automatically. This<br />
allows retailers to customize receipts<br />
without affecting wait time at the POS, and<br />
transforms your printer into a powerful<br />
marketing tool. Add your logo to receipts,<br />
use barcodes to expedite returns, or print<br />
special offers to reward loyal customers.<br />
<strong>IBM</strong> SureMark Printers also feature clean<br />
receipt capabilities, so you can organize<br />
receipts by item and category and make<br />
it easier for customers to scan the receipt<br />
for specific items.<br />
1 Indicates maximum rated speed. Actual print<br />
speed depends on user-specific configuration<br />
of interface, application, operating system<br />
and drivers.<br />
2 With overhanging ledge, width is<br />
200.5mm (7.9”).<br />
3 Rear height is 200.5mm (7.9”).<br />
4 Rear height is 190.5mm (7.5”).<br />
5 Some printer functions may not be supported<br />
by all combinations of operating systems,<br />
drivers and applications.<br />
6 To obtain the latest compatibility data for<br />
operating systems, interfaces and <strong>IBM</strong><br />
hardware, visit the <strong>IBM</strong> support Web site:<br />
ibm.com/industries/retail/store/support.<br />
7 Available in the U.S. only.<br />
8 If you have purchased Model TI4 printers,<br />
<strong>IBM</strong> can add TI9/DI9 functionality through<br />
a depot-installed upgrade kit.<br />
9 Bottom cover will be Litho Gray with RS-485/<br />
RS-232 adapter (matches <strong>IBM</strong> <strong>SurePOS</strong> 4694<br />
system). With USB adapter, bottom cover<br />
will be Storm Gray (matches the Storm Gray<br />
models of the <strong>IBM</strong> <strong>SurePOS</strong> 700 Series).<br />
Simple, snap-together design<br />
A snap-together design makes <strong>IBM</strong><br />
SureMark Printers extremely easy to<br />
service. Paper handling is fast and<br />
easy, so operators can change paper<br />
rolls quickly. Electronic journaling helps<br />
eliminate the costs and challenges<br />
of maintaining a second print station<br />
and simplifies the search for electronic<br />
records. With dual-station models for<br />
SBCS or DBCS output, <strong>IBM</strong> SureMark<br />
Printers also allow international,<br />
multinational and global retailers to use<br />
a single printer platform for every store<br />
worldwide. This can help improve service<br />
and support efficiency.<br />
10 All limited warranty terms are for one year.<br />
For a copy of the terms and conditions of<br />
<strong>IBM</strong>’s statement of limited warranty, contact<br />
your <strong>IBM</strong> representative or reseller.<br />
11 Matches the <strong>IBM</strong> <strong>SurePOS</strong> 300 Series and the<br />
<strong>IBM</strong> <strong>SurePOS</strong> 500 Series.<br />
12 Systems with limited onsite service are<br />
designed to be repaired during the applicable<br />
warranty period primarily with <strong>IBM</strong> supplied<br />
replacement parts, installed by trained <strong>IBM</strong><br />
service technicians at the customer’s location.<br />
<strong>IBM</strong> will only send a technician onsite to<br />
perform a repair if (a) remote telephone<br />
diagnosis and/or customer part replacement<br />
is/are unable to resolve the problem, or (b) the<br />
part is one of the few designated by <strong>IBM</strong> for<br />
customer replacement. For a list of customer<br />
replaceable parts, contact <strong>IBM</strong>. Support<br />
unrelated to a warranty issue may be subject<br />
to additional charges.<br />
13 Not all printer functions are emulated.<br />
For a full list of printer emulation functions,<br />
please visit the <strong>IBM</strong> support Web site:<br />
ibm.com/industries/retail/store/support.<br />
1<br />
Emulations for easy migration<br />
<strong>IBM</strong> SureMark Printers offer emulation of<br />
the receipt and document insert stations<br />
for <strong>IBM</strong> Model 3 and Model 4 printers. 13<br />
This allows retailers to replace existing<br />
printers with <strong>IBM</strong> SureMark Printers,<br />
upgrading print speed, print quality<br />
and overall ease of use – while reducing<br />
the time and cost of reconfiguring POS<br />
software. Additionally, if you plan to use<br />
Model TI9 to support ECT/Check 21,<br />
but must wait to install new hardware or<br />
software to support this capability, Model<br />
TI9 can emulate model TI4 features to act<br />
as an interim solution.
<strong>IBM</strong> SureMark Printer features<br />
12<br />
11<br />
Pages 1 and 0 show <strong>IBM</strong> SureMark<br />
Printer model TI .<br />
1<br />
2 3<br />
4<br />
9<br />
8<br />
7<br />
6<br />
5<br />
0<br />
Thermal receipt print station<br />
1 Fast, quiet output for SBCS or<br />
DBCS printing<br />
2 Receipt cutter<br />
3 Simple paper loading helps<br />
reduce downtime<br />
4 Receipt out-of-paper sensor helps<br />
enable cashiers to replace rolls quickly<br />
5 Supports barcodes, logos, color<br />
graphics and TrueType fonts<br />
Impact station<br />
6 Prints on single or multipart forms in<br />
portrait or landscape orientation<br />
7 Top and bottom document sensors<br />
8 Single-printhead design supports fast,<br />
reliable check processing<br />
9 Helps support ECA and ECT/Check 21<br />
(model dependent)<br />
10 Image quality filter verifies check image<br />
legibility (Model TI9 only)<br />
Additional features<br />
11 Powered USB and RS-485 connectivity<br />
eliminates the need for a separate<br />
power brick and conserves<br />
counter space<br />
12 Standard USB and RS-232 connectivity<br />
integrates with <strong>IBM</strong> and third-party POS<br />
systems (external power brick required)<br />
13 2MB or 8MB upgrade supports<br />
electronic journaling or extended logo<br />
storage (optional on some models)<br />
14 Electronic journal support helps<br />
eliminate the need to print, store<br />
and manage paper journals<br />
15 Proven design delivers high reliability<br />
in retail environments<br />
16 Color-matched top and bottom covers<br />
for <strong>IBM</strong> POS systems
Capitalizing on next-generation touch technologies<br />
for increased usability and accuracy<br />
<strong>IBM</strong> SurePoint Solution<br />
SurePoint 2WN<br />
Highlights<br />
� Provides a flat-panel display<br />
to help enable robust multi-<br />
media applications<br />
� Features an intuitive, reliable<br />
infrared touchscreen interface to<br />
help reduce training and improve<br />
customer service<br />
� Helps offer smooth integration,<br />
along with open connectivity<br />
and durability of infrared touch<br />
for a consolidated, efficient<br />
POS platform<br />
Engaging retail consumers with<br />
leading-edge POS display technology<br />
Today’s retailers require a powerful<br />
POS solution that can help enhance<br />
customer service, yet is easy for<br />
operators to learn and use. Transactions<br />
must be rapid and accurate, taking<br />
the customer through a pleasant,<br />
interactive shopping experience.<br />
The <strong>IBM</strong> SurePoint 2WN flat-panel,<br />
full-color POS display features<br />
innovative IR touch technology for<br />
rapid, accurate transactions.<br />
The 2WN model includes a flat-panel<br />
liquid crystal display (LCD) that can be<br />
used for effective multimedia operator<br />
training, full-motion video advertising<br />
and interactive customer displays. It<br />
comes in a compact footprint, enabling<br />
retailers to make the most of valuable<br />
counter space.<br />
1<br />
Providing exceptional video quality, <strong>IBM</strong><br />
SurePoint displays let you take advantage<br />
of the increasing selection of full-featured,<br />
touch-based POS applications. Interactive<br />
training and multilingual solutions are<br />
readily implemented.<br />
Next-generation <strong>IBM</strong> SurePoint Solutions<br />
feature cost-effective IR touchscreen<br />
technology that enables personnel to use<br />
a broad range of interaction tools – from a<br />
finger to a credit card – while maintaining<br />
high levels of transaction accuracy<br />
and speed. A higher contrast ratio and<br />
reduced glare offer improved screen<br />
visibility, even when positioned in brightly<br />
lit environments. And because IR’s fixed<br />
optical alignment lasts throughout the<br />
life of the display, you can avoid timeconsuming<br />
recalibrations.<br />
Providing POS functionality wrapped<br />
in an integrated, durable package<br />
The <strong>IBM</strong> SurePoint Solution is both modular<br />
and scalable, letting you integrate additional<br />
peripherals – such as magnetic stripe<br />
readers (MSRs), keypads, pointing devices<br />
and key locks – into an aesthetic, timeless<br />
design. Because it features open standardsbased<br />
Universal Serial Bus (USB) or serial<br />
connectivity, you can attach your <strong>IBM</strong><br />
SurePoint display to most POS terminals or<br />
PCs, thereby leveraging the equipment you<br />
already have on hand. To further safeguard<br />
your technology investment, <strong>IBM</strong> conducts<br />
rigorous environmental tests – such as spill<br />
resistance and electrostatic discharge – to<br />
help extend the life of your <strong>IBM</strong> SurePoint<br />
Solution, even under harsh retail conditions.
<strong>IBM</strong> SurePoint Solution at a glance<br />
Product Name SurePoint 2WN SurePoint 2GN SurePoint 2WB SurePoint 2GB SurePoint 5WN SurePoint 5GN<br />
Model number: 4820-2WN 4820-2GN 4820-2WB 4820-2GB 4820-5WN 4820-5GN<br />
Touch<br />
Model number:<br />
Nontouch<br />
4820-2WD 4820-2GD – – – –<br />
Screen size 12.1” 12.1” 12.1” 12.1” 15” 15”<br />
Resolution 800x600 800x600 800x600 800x600 1024x768 1024x768<br />
Model color Pearl white Iron gray Pearl white Iron gray Pearl white Iron gray<br />
Backlit bulb High contrast High contrast High brightness High brightness High brightness High brightness<br />
Power 12W typical/17W 12W typical/17W 15W typical/20W 15W typical/20W 23W typical/29W 23W typical/29W<br />
requirements maximum maximum maximum maximum maximum maximum<br />
Connectivity<br />
Video interface • Analog<br />
Touch interface • Powered USB, standard USB or RS-232<br />
Optional mounting features<br />
Mounting stands • Integrated mounting stands: <strong>IBM</strong> <strong>SurePOS</strong> 700, <strong>IBM</strong> <strong>SurePOS</strong> 4694, <strong>IBM</strong> <strong>SurePOS</strong> 500 (second display)<br />
• Weighted distributed base: Short distributed mount, Tall distributed mount<br />
• VESA-compliant adapter<br />
Optional I/O devices 1<br />
MSR • Three track or JUCC<br />
Manager keylock • 2-position programmable<br />
Keypad/MSR • 32-key programmable keypad with MSR<br />
Physical dimensions and weight<br />
Maximum dimensions in mm (WxDxH) • 12”: 321x53x269 • 15”: 382x53x314<br />
Maximum dimensions in inches (WxDxH) • 12”: 12.6x2.1x10.6 • 15”: 15x2.1x12.4<br />
MSR • Adds 1.7” (43mm) to the width of the display<br />
MSR and keypad • Adds 4.4” (112mm) to the width of the display<br />
Weight • 12”: 4.8lbs/2.2.kg • 15”: 7.5lbs/3.4kg<br />
Software<br />
Operating systems (OS) supported 2 • <strong>IBM</strong> 4690 OS Version 4 • Microsoft Windows 2000<br />
• Microsoft Windows XP • Microsoft Windows XP Embedded<br />
• <strong>IBM</strong> PC DOS 2000 • <strong>IBM</strong> Retail Environment for SUSE Linux<br />
Drivers supported • OPOS • JavaPOS<br />
Services<br />
Warranty service 3 • One year depot or onsite service<br />
Technical support • 24x7 phone support (during warranty period) 4 and Web-based help<br />
1 Nontouch models 2WD and 2GD can not be configured with optional I/O devices.<br />
2 An operating system is not included and can be purchased separately.<br />
3 For a copy of the terms and conditions of <strong>IBM</strong>’s Statement of Limited Warranty,<br />
please contact your <strong>IBM</strong> representative or authorized reseller.<br />
4 Technical support response times may vary.
<strong>IBM</strong> SurePoint features<br />
1<br />
Page 1 shows <strong>IBM</strong> SurePoint Solution model WN.<br />
Page shows model WN as a component<br />
of an <strong>IBM</strong> <strong>SurePOS</strong> 00 system.<br />
2<br />
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4<br />
5<br />
6<br />
7<br />
8<br />
9<br />
10<br />
11<br />
12<br />
1. Low power consumption can<br />
help reduce both power costs<br />
and heat dissipation<br />
2. High-brightness, active-matrix<br />
display supports full-motion<br />
video for better viewing<br />
3. Available in pearl white or iron gray<br />
to match existing POS equipment<br />
4. Displays up to 16.7 million colors<br />
for stunning video imagery<br />
5. Spill resistant, retail-hardened<br />
construction helps protect against<br />
extreme store environments<br />
6. Hardware controls let users adjust<br />
brightness and secure preferences<br />
with a tamper-proof cover<br />
7. 180-degree rotational range enables<br />
usage for customer- or cashier-<br />
facing applications<br />
8. Stable mount fixtures offer a steady<br />
screen display with minimal movement<br />
9. Industry-standard video attachment<br />
eliminates the need to purchase an<br />
additional adapter<br />
10. The choice of a 12” or 15” display<br />
offers an ideal size for various<br />
POS environments<br />
11. 32-key programmable keypad for<br />
rapid data entry<br />
12. Wide tilt range for ergonomically<br />
correct viewing
For more information<br />
You can count on <strong>IBM</strong> and its network<br />
of <strong>IBM</strong> Business Partners to provide you<br />
with the hardware, software and services<br />
needed to help you improve profitability<br />
and maintain a competitive edge. For<br />
more information on the <strong>IBM</strong> <strong>SurePOS</strong><br />
<strong>ACE</strong> <strong>Independent</strong> <strong>Grocer</strong> <strong>Package</strong>,<br />
contact your local <strong>IBM</strong> representative<br />
or visit: ibm.com/products/retail.<br />
To place an order, call 1 866 348 3454<br />
or 1 770 863-1000 outside the U.S.<br />
and Canada.<br />
© Copyright <strong>IBM</strong> Corporation 2006<br />
All Rights Reserved.<br />
<strong>IBM</strong> Corporation<br />
PO Box 12195<br />
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NC 27709<br />
Printed in the United States of America<br />
10-06<br />
® <strong>IBM</strong>, the <strong>IBM</strong> logo, the Ready for <strong>IBM</strong> Retail Store<br />
Innovations Mark and the marks contained therein,<br />
SureMark, SurePoint, <strong>SurePOS</strong>, Tivoli and Wake<br />
on LAN are trademarks of International Business<br />
Machines Corporation in the US and other<br />
countries, or both.<br />
® Intel and Celeron are trademarks or registered<br />
trademarks of Intel Corporation or its subsidiaries<br />
in the United States and other countries.<br />
Java and all Java-based trademarks are<br />
trademarks of Sun Microsystems, Inc. in the<br />
United States, other countries, or both.<br />
Linux is a registered trademark of Linus Torvalds<br />
in the United States, other countries, or both.<br />
® Microsoft and Windows are registered trademarks<br />
of Microsoft Corporation in the United States, other<br />
countries, or both.<br />
Pay By Touch and all other Pay By Touch logos<br />
and trade names are trademarks or registered<br />
trademarks of Pay By Touch.<br />
All other products may be trademarks or registered<br />
trademarks of their respective companies.<br />
<strong>IBM</strong> hardware products are manufactured from<br />
new parts, or new and serviceable used parts.<br />
Regardless, our warranty terms apply. For a<br />
copy of applicable product warranties, write to:<br />
Warranty Information, P.O. Box 12195, RTP, NC<br />
27709, Attn: Dept. JDJA/B203. <strong>IBM</strong> makes no<br />
representation or warranty regarding third-party<br />
products or services.<br />
This publication was produced in the United<br />
States. <strong>IBM</strong> may not offer the products, services<br />
or features discussed in this document in other<br />
countries, and the information may be subject to<br />
change without notice. Consult your local <strong>IBM</strong><br />
business contact for information on the product<br />
or services available in your area.<br />
All statements regarding <strong>IBM</strong>’s future direction and<br />
intent are subject to change or withdrawal without<br />
notice, and represent goals and objectives only.<br />
1 The <strong>IBM</strong> home page on the Internet can be<br />
found at ibm.com<br />
Printed on recycled paper containing<br />
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