Get Connected Summer 2016

Get
Connected
THE MAGAZINE FOR RESIDENTS
Summer 2016
Making a
difference
Support for young
homeless people
Improvement programme
Community news
Money Matters

In this issue:
High Five
Latest news and events
Here to help
Find out about our free
Money Matters service
3
4
Welcome
The big news to share with all residents is that from 1st August 2016
we say hello to our new Chief Executive – Helen Lennon. We find
out more from Helen about what the future holds (see page 8) and
we wish a fond farewell to Jenny Brierley for over fourteen years
of dedication to Connect.
Quizzes, crafts
and conversation
All the latest from the CRF
True to our values
Meet Helen Lennon,
our new Chief Executive
600 homes
being improved
This year’s improvement
programme
Be safe
Staying safe in
your home
6
8
10
12
Helen was previously
Director of Neighbourhoods
and Communications and
we have taken the opportunity
(as we do when we get any
job vacancy) to look at whether
to replace that role.
In order to get best value for
money, rather than replace
this post, we have made
some changes to how we
organise ourselves. The result
is a structure based on three
Directors, instead of four, which
will still enable us to manage
the organisation successfully
and deliver our vision.
Martyn Broadest is Director
of Homes, Christine Fox is
Director of Neighbourly Places,
and Sean Flynn continues
as Director of Finance and
Resources.
These changes are internal
and don’t affect how we
deliver our services.
It’s Connect’s 10 year anniversary
this year and we hope you will
join us at our event on 20th
September. We’ll be sharing
more details soon, but please
save the date. It will be an
event that celebrates local
communities and looks forward
to the next chapter in our story.
We hope you enjoy this issue of
Get Connected – happy reading.
Share your
thoughts
Get in touch by
phone, email,
Facebook or Twitter
Diamonds are
forever
Stories from the
community
Making a
difference
Social enterprise at our
young single homeless
scheme
Back cover
All the details you need
to get in touch
13
14
16
Thank you
0300 5000 600
communications@
connecthousing.org.uk
/ConnectHousing
@ConnectHousing
Tenants, volunteers and community partners have all been involved
in this issue of the magazine and we’d like to say a big thank you to
Christie, Diane, Eunice Clarkson, Hazel, Sue Hendry, Jackie Jones,
Joanne, Kath, Maureen, Mr & Mrs Ogden, Rose, Nicola Sharp,
Sheila and Tony.
2

High Five
News you can use
This popular monthly event helps people who are experiencing
memory problems. It’s a friendly and welcoming space where
you can take part in activities to spark memories, meet people in
similar situations and find out more about the different services
available. Carers, family and friends also welcome.
For more information call Sandra Clibbens on 0113 2311561
(Monday to Friday, 2.30pm to 4.30pm).
Hot off
the press
We have updated our
‘Protect Yourself’ leaflet,
which offers guidance and
support for people who
are experiencing abuse or
suspect that others might
be. Download the leaflet
at www.connecthousing.
org.uk/protectyourself
or call us on 0300 5000 600
if you’d like to receive a
copy by post.
4
August Bank
Holiday
We will be closed on
Monday 29th August. You can
still call 0300 5000 600 and
speak to our out-of-hours service
to report an emergency repair
or anti-social behaviour.
Save the date
When: Tuesday 20th September
Where: 21 Bond Street, Dewsbury, WF13 1AX
We are holding a special event to officially open our new
community space in Dewsbury and to celebrate Connect’s
10 year anniversary. It will also feature our Annual General
Meeting. For those of you who were part of last year’s
Connect the Dots festival – that was just a taster of what’s
to come and we hope you can join us. We will be releasing
more details soon…
Boost
your
happiness
We recently ran an eight-week course,‘Exploring
What Matters’, which was designed by Action for
Happiness. It was run at Kirklees Recovery College and
was a huge success – feedback from participants included
“life-changing”. The course was run by volunteers and reflects
our commitment to improving health and wellbeing in the
community. Don’t miss out: due to high demand we are running
the course again. It will start on Thursday 3rd November,
1pm to 3pm, at our Dewsbury office. The cost is £2 a week.
To book your place please contact
Lindsey Gibbs on 0300 5000 600.
3

MONEY
MATTERS
Here
to help
Say hello to Michelle, Katie, Ben, Cheryl and Kim; or to give them their official title
– the Money Matters Team. At a time when many people are under huge financial
pressure, they deliver a service that is making a real difference to tenants.
What is the service?
Money Matters is a free and confidential
service that provides:
Help with welfare reform and benefits
Budgeting and debt advice
Ways of reducing fuel costs and improving
energy efficiency
Digital skills training
Help creating CVs, job searching,
volunteer and apprenticeship opportunities
Health and wellbeing support
HOW DOES IT WORK?
Just call or email the Money Matters Team
– Michelle is the first point of contact and
she will book you an appointment and listen
to what you say. The appointment will be with
Ben, Katie or Cheryl and they can visit you
at home, or meet you at one of our offices.
They will talk to you at this first visit and
find out more about the help you might need.
The service is flexible and will be tailored
to meet your individual needs. Kim leads
the team and makes sure the service offers
the right support in response to the latest
welfare reform changes that affect tenants.
4

The
numbers
£410,512
As a result of the team’s
work, tenants secured a
total of £410,512 in savings
and additional benefits.
100%
The service has a 100%
satisfaction rating and
100% of tenants reported
lower stress levels and
better wellbeing as a
result of using the service.
£6.92
For every £1 Connect
invests in the service,
£6.92 is generated in
value for our tenants
and communities.*
*Valuation using the
Housing Associations’
Charitable Trust social
impact calculator.
Get in touch ››››
To see how our free and confidential service
might be able to help you, or to find out more
about the benefit cap, please contact:
Michelle Cox, Money Matters Team
T: 0300 5000 600
E: moneymatters@connecthousing.org.uk
Welfare reform update:
changes to the benefit cap
WHAT IS THE BENEFIT CAP?
The benefit cap sets a limit on the total amount in benefits
that most working-age people can claim. The cap applies to
the benefits you get as a household. This means that benefits
received by you, your partner and dependent children who live
with you, are all included.
WHAT IS CHANGING?
On 8th July 2015 the government announced further
reductions to the benefit cap. These changes will take effect
from Autumn 2016 and will mean that the total amount of
weekly benefit (including Housing Benefit) that a household
will be able to claim is reduced. This means some households
will receive less money than before.
NEW WEEKLY BENEFIT CAP
Proposed changes from Autumn 2016 (outside London)
£385
£258
The service
is unique and
exceeded my
expectations.
The commitment
and expertise
of the team has
had life-changing
outcomes for
me for which
I cannot thank
you enough.
Tenant
Two parent family
Single parent family
WHAT NEXT?
If you are going to be affected, you should have received
a letter from the Department for Work and Pensions
(DWP) between 31st May and 10th June 2016 explaining
what is happening.
If you are worried about these changes please get in touch.
Our Money Matters Team can see if you meet any of the
exemption criteria, check how much you need to pay
towards your rent, help with budgeting and support you
to access debt advice.
Our benefit cap factsheet can be downloaded at
www.connecthousing.org.uk/benefitcap or we can
send you one by post.
Single person
5

CRF
Quizzes,
crafts and
conversation
Tuesday 24th May was the ‘Meet the CRF’ taster event and tenants came along to
take part in an afternoon of quizzes, crafts and conversation. We joined in the fun
and caught up with Eunice Clarkson, Chair of the Connect Residents Federation (CRF).
Everybody has been having
a really good time. I’ve been
telling the new tenants all about
our thriving communities. A lot of
people were especially impressed
with the transport Connect
provided to and from the event.
The aim of the
event today is
to promote the CRF
and hopefully gain new
members. We want to
let tenants know about
the strong group that
we have, that is run for
tenants by tenants.
Everyone is welcome to join,
but we aimed this event at
new tenants especially, an
event like this can really show
what the CRF is all about.
One of the benefits of these
meetings is that it promotes
and creates new friendships
and can combat loneliness by
helping people get out of their
house and mingle with the
friendly CRF members. ‘Meet
the CRF’ is an annual event and
we’ll continue with it, especially
after the success of today.
Come! Try! Enjoy! Just like the
people here did today.
Get in touch ››››
If you’d like to attend a meeting or find out more
about becoming a member of the CRF contact:
Lisa Longbottom, Tenant Involvement Officer
T: 0300 5000 600
E: lisa.longbottom@connecthousing.org.uk
6

The Connect Residents
Federation (CRF) is an
independent organisation,
run by tenants for tenants.
Diary
dates 2016
CRF general meetings
are not just for members
– why not come along and
see what it’s all about?
Tuesday 13th September,
1-3pm, Huddersfield
Tuesday 8th November,
1-3pm, Leeds
In the loop
In order to share information
in the best way, the CRF
recently asked members
whether they prefer to
communicate by post or
digitally. Thank you to
everyone who completed
the survey – we had a
massive 51 responses and
the CRF will be using this
feedback to shape how they
communicate.
Congratulations!
Well done to Betty, winner
of the survey prize draw,
who has won a £50
Love2Shop voucher.
Q
&A
Joanne, Volunteer
The CRF relies on the support of volunteers. When Joanne
applied to gain hands-on admin experience, the perfect
match was made! Joanne has been volunteering for four
months and talks to Get Connected about how she’s finding it.
Q. Why are you volunteering
with the CRF?
A. I have been in retail for
a number of years, but due
to health reasons I now have
to look at changing my career
path and getting a desk job.
This is ok, but because I lack
experience in administration
it’s hard to get into that type
of work. A friend said, “Why
don’t you volunteer? Don’t
look at it as you’re not getting
paid – you’re getting paid in
experience.” And that’s what I did!
Q. What does a typical
day involve?
A. I volunteer for a few hours
at a time and I’ve done printing,
photocopying, envelope stuffing,
collating documents etc.
I’m learning a lot.
Q. Any stand out moments?
A. Yes, the photocopier –
I’ve never used one before
and I now know how to use it.
It was a light bulb moment!
Q. Anything you don’t enjoy
or would change?
A. No, I wouldn’t change
anything. Getting told how
to do something doesn’t
stick with me. I need to be
shown, I learn quicker that
way. That’s why I came here.
Q. Would you recommend
volunteering to anyone else?
A. Oh definitely. Volunteering
builds your confidence. Having
volunteering on your CV also
shows that you’re willing to
learn any aspect of the job.
My arthritis, I didn’t want it,
but in a way I’m glad that it
happened – otherwise I would
not have tried volunteering.
Get in touch ››››
If you’d like to find out more about volunteering
opportunities at Connect, please contact:
Tom Dunn, Volunteer Services Co-ordinator
T: 0300 5000 600
E: tom.dunn@connecthousing.org.uk
7

UPDATE
True to
our values
Connect is delighted to announce the appointment of Helen Lennon as our
new Chief Executive from 1st August 2016. Helen has worked for Connect for
over 20 years (most recently as Director of Neighbourhoods and Communications)
and following an open recruitment process, Helen has been chosen by the Board
to lead the organisation.
We invited Nicola Sharp,
tenant and committee member
of Connect Residents Federation
(CRF), to talk to Helen and
discover more about her journey
so far and plans for the future.
Nicola Sharp: What made you
choose housing as a career?
Helen Lennon: I was brought up
in a council house which gave me
a great foundation in life. When
I left university I wanted to do
something with a social purpose,
so I worked in a day centre for
homeless people. I loved the
job and it was an eye-opener –
I saw the value of the work we
did to help people get back into
a home. There were two routes
for me to take from there; social
work or housing. I felt that the
housing side was more for me.
NS: When did you join Connect?
HL: I first joined as a tenant in
1988. I lived for two and a half
years in a flat in Chapeltown.
I thought Connect (then The
8
I would like all
of our tenants
to have a sense
that they are
investing in
something
bigger – by
renting from
Connect they
are investing
in their
communities.
Helen
Ridings) was a great company,
so when the opportunity arose
to work for them after I had
moved out, I jumped at it.
NS: Have you seen a lot
of changes at Connect?
HL: Oh yes! We were much
smaller when I started and
we only worked in Leeds.
The merger in 2006 was a great
opportunity as it meant we could
help more people across three
local authorities and continue
to build homes and offer lifechanging
services to a broader
range of people. What hasn’t
changed are our values. We have
stuck to these, no matter what
changes are happening around
us – that’s important to me and
the reason I have stayed.
NS: How will you engage
with tenants?
HL: This is very important
to me. We have an ambition
to support residents to create
neighbourly places to live.

We have six new Community
Housing Officers starting
shortly who will have smaller
geographical areas to cover.
The intention is that they get
to know people in those areas
really well and develop a better
understanding of what our
tenants want from Connect
in an ever-changing world.
NS: Will you continue
to work with the CRF?
HL: Absolutely. The CRF
does a phenomenal amount
of work which is voluntary
and gives Connect great insight,
so it’s really important that
this carries on and we continue
to support them in new and
different ways.
NS: Finally, do you have
a message for all of
Connect’s tenants?
HL: I see this job as a great
responsibility. I’m carrying
forward a legacy that goes back
50 years. Connect was one of the
organisations created at the time
of the film ’Cathy Come Home’
to respond to a housing crisis.
We’ve still got a housing crisis
and I want Connect to continue
to be part of the solution.
As a tenant, I felt good about
renting from Connect because
I felt my rent was being invested
back into my community and
residents’ lives. I saw this as
ethical investment.
We are in an era where the big
push is for home ownership.
Home ownership is not for
everyone – it can be very
stressful, insecure, uncertain
and poorer quality than living
in good, well-maintained social
housing. I would like all our
tenants to have a sense that
they are investing in something
bigger – by renting from Connect
they are investing in their
communities.
Farewell from Jenny
‘Home’ is my all-time favourite word. All of us need shelter
and safety, but a home is so much more than that. A place
where we can relax and grow and be ourselves. A place to
bring up our families. A place where we can give and get
the support we need. A place where we can become part
of a community. Ensuring that everyone has a place they
can call home should be a priority for a healthy society,
but sadly too many people find this impossible to achieve
in our current dysfunctional housing market. So this is
where Connect comes in…
Helping people – young or old, employed or not, long
established or newly arrived – to find a place that is secure
and truly affordable, where they can create a real home,
is Connect’s goal, and taking responsibility for making
this happen has been a huge privilege. Sometimes
daunting, often inspiring, never dull! But I simply could
not have done this job without great colleagues at Connect
and without a true ‘critical friend’ in the CRF, constructively
holding me to account on your behalf. So I want to say a
heart-felt thank you to everyone who has worked with me
and supported me along the way.
Connect’s work is needed now more than ever. As I move on
to a different challenge (making homes energy efficient and
sustainable) I will greatly miss being part of Connect’s future.
All good wishes for the future, to you and to Connect.
Jenny Brierley, Chief Executive to July 2016
I know that Helen will
make sure Connect
continues to thrive,
to work hard to
improve its services,
and to put its values
into practice every
day of the week,
helping to make
‘home’ a reality
for many
more people.
Jenny
9

HOMES
Connect is committed
to investing in good
quality homes.
Each year we carry
out a programme of
planned maintenance.
This is a significant
proportion of our
expenditure and
this year the work
includes the following
improvements…
New Boilers
New Doors
New
Bathrooms
New Windows
New Kitchens
New Roofs
Homes Externally
Decorated
Bespoke projects
Each year we carry out a number of bespoke planned maintenance
projects. This year these include lift and door entry system
replacements at Pennwell Garth and fire alarm replacements
at Nowell Court.
in
10
START
We will contact you two
months before work
starts to explain what
will happen and when.
CHOOSE
We will explain what choices
are available and how to make
your selection. You’ll have at
least two weeks to choose.

The selection
We choose replacement items based
on quality, cost and energy efficiency.
KITCHENS
Oakwood Kitchens provide our high quality
kitchens, which are built using materials
sourced from sustainable forests. You will
be able to choose from a wide range of units,
worktops and handles.
BATHROOMS
You will be able to choose from an attractive
range of tiles and flooring. We also offer some
choice of fixtures and fittings.
BOILERS
We are currently installing Ideal Logic combi
boilers, which are smaller in size, aesthetically
attractive and give a high output of heating and
hot water. They are also very efficient, meaning
your heating bills will be lower.
DOORS
These are supplied by Manse Masterdor and
where appropriate there will be a colour choice.
WINDOWS
Where possible we install white uPVC windows,
chosen for their quality and style. They contain
80% recycled content, which reduces their
impact on the environment.
Get in touch ››
To find out about the improvement
programme or book a home
condition survey, please contact:
Enya Booth
Apprentice Building Surveyor
T: 0300 5000 600
E: enya.booth@connecthousing.org.uk
Home condition survey
Our improvement programme is driven by
information about your homes. To make sure
this information is up-to-date we are carrying
out condition surveys.
We aim to inspect 20% of our homes – and
we’re looking to get a representative sample
of the different styles, ages and locations of
properties. We’ll be contacting a selection
of tenants to arrange home condition surveys.
If you’d like to take part, please contact us.
What is a home condition survey?
A home condition survey allows us to
collect information about the property.
This information is used to help us identify
future replacement and maintenance.
How long will it take?
To survey the internal and external area
of the property will take 20-30 minutes.
What does it cover?
Property condition: we assess the age
and condition of the main elements of
your home such as kitchens, bathrooms,
boilers, windows, doors and roofs.
Energy audit: this will allow us to check
any potential improvements that could
make your home more energy efficient
and save on costs.
Health and Safety risk assessment:
to highlight any potential risks in your
home. This will give you the chance to
raise any concerns.
Repairs: during our visit we can also
report any repairs that need doing.
MEET ACTION FEEDBACK
We will make an appointment
with you to run through the
schedule and confirm your
choices.
We will give you details of the
contractor and once work starts
on site, regular inspections will
be carried out by our team.
We want to ensure the work
is carried out to an excellent
standard and on completion we
will ask you to fill in a survey.
11

SAFETY
Be gas safe
Poorly maintained gas appliances are
a serious safety threat in the home, and
carbon monoxide poisoning, although
relatively rare, can be fatal.
YOUR GAS SERVICE
APPOINTMENT
By law we must carry out a gas safety
inspection each year to ensure your home
is safe. Our gas contractor Sure will write
to you to tell you when your annual service
is due. It’s important you give access,
so we can check your home is gas safe.
Don’t forget this is a free service.
CARBON
MONOXIDE
You can’t see, smell or taste carbon monoxide
and it can kill without warning in a matter of
hours. Symptoms can often be mistaken for
flu, and other signs that there may be a carbon
monoxide leak in the home are brown staining
around gas appliances and yellow-tinged pilot
lights that frequently go out. This is why it is
important for us to gain access and inspect all
gas appliances. If you have a gas fire in your
home, we will fit a carbon monoxide alarm which
we will test every year, however please ensure
you test it regularly too.
IF YOU
SMELL GAS
If you can smell gas please leave the property
as soon as possible and call the National Grid
emergency line on 0800 111 999.
Be water safe
Legionnaires’ disease is an illness
caused by breathing in small droplets
of water contaminated by bacteria.
It can affect anybody and is potentially
fatal, but it’s very rare in the UK.
Hot and cold water systems in homes are
a potential source for bacteria growth. Bacteria
can survive low temperatures, thrives at
temperatures between 20–45°C, but is killed
in high temperatures of 60°C and above.
There are some simple things you can do
to make sure the water in your home is safe.
Set hot water cylinders at 60°C or
above (take care not to burn yourself).
Clean limescale from taps and
shower heads every three months.
Don’t leave your shower head
sitting in water.
If you’ve been away for over a week,
run all your taps (and shower) for a
few minutes before using the water.
Have you experienced
or seen a hate crime?
Stop Hate UK is working to challenge all
forms of hate crime and discrimination.
They provide confidential reporting and
support for victims and witnesses.
You can call their free 24 hour helpline
on 0800 138 1625 or visit their website
www.stophateuk.org. You can also visit
Connect’s Leeds office which is an official
Hate Incident Reporting Centre.
A hate crime is an incident committed
against someone because of their disability,
gender-identity, race, religion or belief, or
sexual orientation and should be reported.
12

COMMUNITY
Diamonds
are forever
Congratulations to Eddie and Kath Ogden, tenants at Hawthorn Mill, on their 75th
diamond wedding anniversary. We joined them at their celebration and they shared
their story.
What was your wedding like 75 years ago?
Eddie: We got married in Colne, Lancashire
in a congregational church.
Kath: He was in the RAF and only got back the
evening before. He got his suit half an hour before
the clothes shop shut. During the war you were
given a certain amount of clothing coupons, it
was never enough to buy a proper outfit. But our
family borrowed some and I got my dress from
Leeds. I remember when my friends got married,
they couldn’t afford to get a dress, so I lent them
mine. I lent my dress out six times.
How did you get together?
Eddie: It just happened.
Kath: We only lived in a small village, so there
wasn’t a lot of choice!
Eddie: I was the best you could get!
Kath: He was quite a catch. I used to admire his
hands, they were pianists hands. People would
say he has lovely hair or teeth, but I liked his
hands. They’re a bit knobbly now though!
Listen to each other
and talk things through
because communication
is key. You’ve got to battle
on when things get tough.
Kath
A huge thank you Sue!
Sue Hendry, Manager of
Hawthorn Mill, has retired
after 22 years. Sue has
made a huge difference
to the lives of tenants, the
local community and to
Connect too. We asked
her for a few memories...
This place has been a big part
of my life. When I started I had
just a telephone and a diary, no computer.
Eventually, I got a computer and went on
a training course. The tutor asked me if
I had ever used one before, I said ‘No,
but I can use a microwave!’
One of my best achievements has been
the COPS (Connect’s Older People’s
Strategists) group that I created and love.
Connect staff come to ask the group
what they think about new policies.
Tenants were quite shy at first, but now
they speak up and share their opinions.
The summer events have been
wonderful. I have a fond memory of a
donkey escaping at one – he rampaged
through the fair and ran up to a lady who
was bent down and bit her bottom!
13

SUPPORT
Making a
difference
Accommodation services for young single homeless people (such as our own Swan
Lane and Hollinbank House) are facing uncertainty around how they will be funded
in the future and the government is due to announce soon what will happen.
We spoke to Ryan Dunne,
Manager of our Single
Homeless Service, about
the difference these
services make.
The projects we
run at Connect help
young people who have had
challenges in their lives,
forge an independent future
and be an active part of their
community. Our aim is for
them to live happy and fulfilled
lives and to feel they belong
somewhere.
The support we provide
gives them the information
and learnt experience to help
them thrive on their own,
empowering them to grow,
regardless of what might
have happened in their past.
We work with them in many
different ways, from supporting
them on a one-to-one basis,
to group work around respect,
confidence, sexual health,
budgeting and activities such
as cooking, art, photography
and sewing.
We are currently completing
a social enterprise project
where the young people have
come together and decided to
make bath bombs to sell on.
This is a great opportunity for
them to be creative and learn
business skills at the
same time.
Photo above features
Ryan (left) with tenant
Christie (right).
It’s home.
There’s always
someone to
talk to here.
Eventually I’d
like to move
into my own
place and I’d
like to go to
university and
train to become
a midwife.
Christie
14

The sweet smell of success
Residents at Swan Lane were recently given
the opportunity to get creative and learn
business skills at the same time. As part of
an enterprise project, the young people came
up with the idea of making bath bombs.
The group has been involved in every stage of
the process, from planning the shape, colour
and scents of the bath bombs, getting stuck
in and making them, designing the logos and
packaging, right through to selling them.
GIVING SOMETHING BACK
The group has decided to donate all proceeds
from this venture to Forget Me Not Children’s
Hospice in Huddersfield, which supports
children with life shortening conditions and
their families across West Yorkshire.
Photo above features Places for People's
Jackie Jones (left) with tenant Christie and
Connect's Project Worker, Nikki Young (right).
THANK YOU
This project is part of an enterprise-learning
programme run by Places for People, working
in partnership with Lorna Young Foundation
and funded by the Big Lottery. The programme
supports young people in Yorkshire who are
not in education, employment or training and
helps enhance their skills, confidence and
employment prospects.
15

Get in
touch
0300 5000 600
www.connecthousing.org.uk
Connect Housing is
a charitable housing
association.
Our passion is for a
fairer society, where
people’s homes, health
and happiness matter.
hello@connecthousing.org.uk
/ConnectHousing
@ConnectHousing
Leeds Office
205 Roundhay Road
Leeds, LS8 4HS
This office is open as usual:
Mon, Tues, Thurs: 9am - 5.30pm
Weds: 10.30am - 5.30pm
Fri: 9am - 5pm
New Dewsbury Office
21 Bond Street
Dewsbury, WF13 1AX
Launch
Event
Tuesday 20th
September
We can come to you:
Whilst we are refurbishing our Dewsbury
office, if you would like to meet with a
member of our team face-to-face, we can
arrange a home visit. We also have access
to meeting spaces within Huddersfield and
can book an appointment to suit you.
Just call us on 0300 5000 600.
We can help you understand this information in your language. We can also provide documents in large
print or audio. Please contact us.
This magazine has been printed on FSC certified paper by a
Carbon Balanced Publication Printer using vegetable-based inks.