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viii<br />

CONTENTS<br />

PART III:<br />

11 The Limits of Process 98<br />

Trying to End the Vietnam War<br />

12 Changing the Rules of Engagement 109<br />

Negotiating with Your Friends<br />

THE POWER OF EMPATHY<br />

13 The Power of Empathy 122<br />

Negotiating the Cuban Missile Crisis<br />

14 Leveraging the Power of Empathy 135<br />

Deal Making with a Gun to Our Head<br />

15 Yielding 149<br />

Selling Modernity in Saudi Arabia<br />

16 Map Out the Negotiation Space 156<br />

Negotiating the Louisiana Purchase<br />

17 Partners, Not Opponents 171<br />

Caught in the Crossfire<br />

18 Compare the Maps 180<br />

Lessons in Cartography and Linguistics<br />

19 The Path Forward 192<br />

Notes 199<br />

Index 205<br />

Acknowledgments 210<br />

About the Author 212

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