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AN AUDIENCE WITH THE CONSULTANTS<br />

OH DEAR!<br />

WHAT CAN THE<br />

MATTER BE?<br />

Hosted by Dr. Walter Abelman<br />

10 May <strong>2016</strong>, 10.00am – 11.30am<br />

The Wellington Diagnostics & Outpatients Centre<br />

Roman House, 296 Golders Green Road, London NW11 9PY<br />

GLUE EAR & SPEECH DELAY<br />

ACHES, PAINS & TIREDNESS IN CHILDREN<br />

10.00am<br />

10.30am<br />

10.50am<br />

11.10am<br />

11.30am<br />

Arrival and light refreshments<br />

Glue Ear & Speech Delay Helen Caulfield<br />

Aches, Pains & Tiredness in Children Nathan Hasson<br />

Q&A Session<br />

Finish<br />

To reserve your FREE place, call 020 7483 5978 or email community@twhevents.co.uk<br />

PATIENT UPDATE<br />

Following national publicity surrounding Meningitis B, our vaccination service has seen<br />

unprecedented demand. Whilst we have done all we can to satisfy the need for Meningitis B<br />

vaccinations, we are also mindful of the impact this has had on our service for other patients.<br />

When the sad story broke about a child fatality from Meningitis B, the Bexsero ® vaccine was in short supply as the<br />

manufacturer temporarily withdrew stock from the open market. JDoc365 nevertheless managed to maintain a<br />

regular supply and, as word spread, our telephone lines quickly became overwhelmed with calls from concerned<br />

parents trying to arrange for their children to be vaccinated.<br />

Despite setting up a dedicated line and hiring additional staff to cope with the volume of calls,<br />

some JDoc365 customers were unable to get through before being re- re-directed to our<br />

message service. We are sorry if you were inconvenienced by the temporary disruption this<br />

situation caused, and that you will find our normally excellent reception service is back to its<br />

best the next time you call.<br />

Please be assured that all JDoc365 staff and doctors are working tirelessly to<br />

ensure that our service and care are not compromised in any way.<br />

Thank you for your understanding in this matter.<br />

Colin Gerstein<br />

JDoc365 CEO<br />

<strong>APR</strong>IL/<strong>MAY</strong> <strong>2016</strong> 11

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