Behaviour Matters September 2015
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Your No1 Magazine For Developing Higher Performance<br />
BEHAVIOUR<br />
MATTERS<br />
Issue 26 <strong>September</strong> <strong>2015</strong> £3.50 where sold<br />
Image courtesy of www.whatsontv.co.uk<br />
It’s no<br />
Surprise,<br />
Surprise<br />
Inside This<br />
ISSUE<br />
Cilla Black – A Lorra Lorra<br />
Lessons for Business<br />
The clever cat eats cheese<br />
and breathes down rat holes<br />
with baited breath.<br />
W. C. Fields<br />
Organisations That Are The Cat’s<br />
Whiskers<br />
Serious Concerns About<br />
Mindfulness In The Neuron Lounge<br />
Focus On Culture<br />
A Sparkling Alternative to the<br />
Retirement Carriage Clock<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 1 01/09/<strong>2015</strong> 09:36
A Thought From Jez<br />
Like millions of others around the world, I was shocked to read of the<br />
passing of Cilla Black on 2nd August. A true all-round entertainer, Cilla<br />
Black was well-known for her generosity, talent, humour and kind-heartedness.<br />
To many in the entertainment industry, she was one of “the greats”,<br />
who offered a shining example of professionalism.<br />
2<br />
I’m often asked by clients for examples of<br />
what others clients are doing, when working<br />
on similar projects. For example, I might be<br />
asked for an example of who has implemented<br />
a culture change successfully (Google), or who<br />
has succeeded in promoting healthy living<br />
and personal development (Philips). However,<br />
rarely am I asked for examples of individuals<br />
who would be appropriate to emulate, or whose<br />
characteristics would be useful to adopt.<br />
An organisation is it’s people, so consider the<br />
people you have met that especially impressed<br />
you with their character, skills or knowledge.<br />
Can you emulate those in any way, to benefit<br />
your organisation? Are there elements that you<br />
can train? Consider, for example, a boss that<br />
you’ve had who made an impact on you for all<br />
the right reasons; perhaps they were selfless,<br />
knowledgeable and patient, for example. All of<br />
these characteristics are remembered fondly,<br />
can be taught and are worth the effort to<br />
encourage.<br />
The focus should be on individuals doing<br />
great things, not on sweeping claims of great<br />
cultures, for it is people that make, or break,<br />
culture.<br />
Cilla leaves a mixed legacy: on the one hand<br />
“our Cilla”, an utmost professional entertainer<br />
taken to the nation’s heart, however, on the<br />
other hand a demanding, steely, calculated and<br />
arrogant woman, if the many “inside stories”<br />
are to be believed. One example I heard was<br />
that on a long-haul flight in First Class, Cilla had<br />
refused to talk to any of the cabin crew and<br />
passed all instructions and responses through<br />
her PA who was traveling with her. For one<br />
steward it eventually wore thin and, losing his<br />
cool, he leaned across to address Cilla directly<br />
with: “I knew you couldn’t sing, but I didn’t know<br />
C lient of the Quarter<br />
you couldn’t talk.” There was an expletive in the<br />
sentence that I’ve omitted to save your dear<br />
eyes. I don’t think it reduces Cilla in any way;<br />
far from it: it simply shows that she was a real<br />
person and had flaws, as we all do. However,<br />
the inside stories like this demonstrate so<br />
clearly how, with some effort, we can change<br />
our perceived persona: when tired, irritated or<br />
annoyed, we can take a deep breath and smile,<br />
consciously showing the persona we want to<br />
reveal, just as great entertainers like Cilla Black<br />
did, to ensure her public saw only the very best<br />
side of her.<br />
Ta ra chuck,<br />
The Golden Pineapple Award<br />
Mitch Lloyd, Petra Jewellery<br />
This issue’s Golden Pineapple<br />
Award badge goes to Mitch<br />
Lloyd of Petra Jewellery!<br />
Mitch has taken over the running of a<br />
family-run jewellery shop in Basingstoke,<br />
England and embraced the opportunity<br />
to compete with the likes of Tiffany and<br />
Pandora by working tirelessly to provide not<br />
just extraordinary customer service but a<br />
complete customer experience that is nothing<br />
short of extraordinary.<br />
I’ve experienced first hand how Mitch and her<br />
team have dedicated themselves to looking at<br />
every possible aspect of the customer journey<br />
and attempting to improve it to ensure it is<br />
memorable for all the good reasons; from the<br />
subtle to the obvious. What makes Mitch most<br />
deserving of this month’s award is that Petra<br />
Jewellery is a small team (just one of the many<br />
charming assets of this business, which allow<br />
it to keep their focus tightly on the customer),<br />
yet the amount of work and effort that has<br />
gone into her business in order to achieve her<br />
customer excellence goals is rivaled by some<br />
of the largest organisations I work with.<br />
Congratulations, Mitch! Keep an eye on the<br />
post for your badge!<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 2 01/09/<strong>2015</strong> 09:36
Q&A<br />
Pearls of Wisdom<br />
from Mitch Lloyd<br />
Q: Tell me about Petra Jewellery and how you differ from, say, a high<br />
street jeweller.<br />
A: We’re an independent jewellers with a contemporary showroom<br />
and Creative Suite in a newly refurbished premises called ‘The<br />
Cottage’ in Basingstoke. We like to welcome customers as if they<br />
are coming into our home, with warmth and empathy, ready to share<br />
and guide them on their journey towards creating or purchasing<br />
something special; a piece of jewellery that marks a memory.<br />
That’s how we’re different, most jewellers are very focused on<br />
retailing, they ‘sell’ their products whereas we recognise the<br />
sentiment that motivates the purchase and thoroughly enjoy being<br />
part of the solution.<br />
Q: The good old, tried and tested carriage clock has been a firm<br />
favourite for retirement gifts and employment milestones for<br />
probably centuries now. And sculpted glass trophies abound at<br />
awards ceremonies. Why should companies consider something<br />
alternative?<br />
A: The collection pots for leaving presents can often be quite healthy<br />
and it’s a shame to waste it on something that isn’t really going to be<br />
appreciated or valued. Anything that simply gathers dust is a big ‘nono’<br />
for most modern day households.<br />
Considering something bespoke could be an absolute winner for<br />
companies; the gift then becomes the reward it is supposed to be,<br />
something very individual and special to the person who’s efforts and<br />
contribution you’re recognising.<br />
Q: What sorts of alternatives exist and what budgets are realistic for<br />
someone considering a token of appreciation or recognition?<br />
A: Budgets are irrelevant; it’s the meaning and sentiment linked<br />
to the item that is important. So a simple Italian leather bracelet;<br />
popular with men and women of all ages retails at about £25. It is<br />
nice quality and can be engraved with a completely personalised<br />
message (even choose a font style to suit) for about £45.<br />
Collectable pieces work well too as it can be added to when someone<br />
reaches certain milestones. This can be charms, pendants with<br />
different inserts or even adding diamonds to a piece each year.<br />
Watches can be engraved with a message; something that will evoke<br />
memories, even just a date makes it mean something.<br />
Q: What is the most exciting or interesting piece of jewellery that<br />
you’ve been commissioned to make?<br />
A: There have been hundreds of amazing commissions: people are<br />
fascinating, we continue to be surprised on a daily basis with what<br />
they ask us to do.<br />
We’re made a gold insignia for the Mayor which was a pretty high<br />
profile commission, designed a vile to contain a beloved dog’s ashes<br />
to be worn on a charm bracelet, set someone’s late husband into a<br />
ring (he’d been converted into a big, yellow diamond), make a child’s<br />
tooth into a pendant.<br />
Some of the most exciting jobs are the big secrets and we get really<br />
involved with the planning and working out the perfect design. It can<br />
be quite a challenge not actually meeting the person we’re designing<br />
for especially when you ask the person commissioning the piece<br />
some pretty basic questions that they struggle to answer. I once<br />
asked a man what colour his wife’s eyes were and he couldn’t help.<br />
Q: What is the most expensive piece that you’ve been commissioned<br />
to make?!<br />
A: An engagement ring worth £13,000, it was second time around<br />
and he said it had to be better than the first time! We set a stunning<br />
emerald cut diamond into a bespoke, hand made platinum ring.<br />
Q: Why do you think jewellery is an important consideration for<br />
organisations looking to create a lasting impression?<br />
A: Jewellery is something people should wear and enjoy. Anything<br />
that is gifted as part of a reward or recognition scheme would be<br />
worn with pride, a bit like a medal, a badge of honour, a talking point<br />
with sentiment attached, not to mention the intrinsic value of the<br />
piece too.<br />
Q: What advice would you give to an organisation considering<br />
commissioning a piece of jewellery for their staff or clients?<br />
A: Think about what they will value. You can consider something<br />
as simple as buying a few grams of gold (9ct yellow gold is currently<br />
around £30 per gram). We have a local company that does this for<br />
their ‘Gold Sales Star’ scheme. It’s a great idea; gold is considered<br />
as an investment so it’s something their sales team relate to and<br />
appreicate. The last time they did it they bought £200 of gold and a<br />
gift voucher for £200 to put towards having it made into something.<br />
3<br />
Q: I know the emotional connection that jewellery has and continues<br />
to have, is something that Petra Jewellery takes very seriously; do<br />
you think this is important when considering award and recognition<br />
tokens?<br />
A: Definitely, otherwise it isn’t really the ‘reward’ it’s meant to be is it?<br />
View the Jewellery at<br />
www.petrajewellery.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 3 01/09/<strong>2015</strong> 09:36
The Neuron<br />
Being Mindful of Mindfulness<br />
4<br />
Mindfulness is quickly becoming the new<br />
buzzword and the must-say phrase that<br />
demonstrates how in touch and current you are<br />
as a business, with organisations such as Google,<br />
Goldman Sachs and Barclays investing heavily into it.<br />
Proponents of mindfulness say that mindful meditation focuses the mind<br />
and boosts concentration, therefore, boosting productivity. However, it’s<br />
been criticized for abandoning the spiritual premise behind it, for secular<br />
gain.<br />
Does it exist just to give the kaftan and dream-catcher earing brigades<br />
something to do whilst listening to whale music? Or is there a bit more to<br />
mindfulness? It’s come under attack, yet “mindfulness practitioners” are<br />
popping up left, right and centre, in much the same way that NLP (Neuro<br />
Linguistic Programming) practitioners saw a bandwagon to jump onto<br />
the back of in the early 90’s.<br />
Defenders of mindfulness will quote all the big businesses and celebrity<br />
endorsers, such as Oprah Winfrey, Sadie Frost and Gwyneth Paltrow, to<br />
help cement the legitimacy of the area. However, knowing that most<br />
celebrities would go to the opening of an envelope if it kept them in the<br />
press, I tend to discount their endorsement or activity in almost anything.<br />
Does Oprah Winfrey practicing mindfulness make it any more relevant<br />
than Tom Cruise practicing Scientology? I doubt it.<br />
So what’s it all about? Well, I don’t think anyone would disagree with the<br />
notion that technological advances have created a period now where<br />
we are living a faster pace than ever before. Some leading scientists,<br />
researchers and philosophers have even suggested that we are in danger<br />
of having over-stretched our brains and that technology has overtaken<br />
the capacity of our brains’ development to keep up, resulting in the<br />
increase in stress and associated mental health problems. The ability<br />
to work when on public transport, when walking and if one wanted, for<br />
twenty four hours a day, has created deeply ingrained habit patterns.<br />
Habits that mean that more people are working well into the late hours,<br />
with little regard for rest, down-time or their own brain health. There’s<br />
Mindfulness is about focusing the mind, which<br />
in turn boosts concentration.<br />
a phrase you’ve probably never heard before: brain health. It’s the most<br />
significant problem with our brain: you can’t see it and so it’s subjected to<br />
the classic “out of sight, out of mind” mentality. As an increasingly overworked,<br />
under-rested species, this is where mindfulness steps in to save<br />
the day.<br />
It should be noted that it’s not new. Buddhists, for example, have been<br />
practicing “mindfulness” for centuries, just without the commercial hype.<br />
The ancient Zen proverb puts into perspective just how long the notion of<br />
looking after our brains has been around: “You should sit in meditation for<br />
twenty minutes every day – unless you’re too busy. Then you should sit for<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 4 01/09/<strong>2015</strong> 09:36
an hour.” Mindfulness is, to over simplify it, about being present and in the<br />
moment. It’s about understanding that checking your emails hundreds<br />
of times a day, reacting to your email notification tone, or allowing your<br />
environment and circumstances to push you further and further until<br />
you experience a burn out, is a ticking time bomb for mental health,<br />
productivity, well-being and efficiency. Mindfulness is about focusing<br />
the mind, which in turn boosts concentration and that notion has been<br />
scientifically supported for a long time, as has the advice to “switch off”<br />
– quite literally.<br />
I have a real concern and it’s the reason so many are left with either a<br />
bad taste when exploring mindfulness, and why so many academics<br />
are picking holes in it. Many of those criticising mindfulness focus on<br />
the abandonment by many of its spiritual roots, describing it as mere<br />
“psychobabble”. Add to the mix self-appointed “mindfulness practitioners”<br />
who simply see pound signs in large employers and my concern for it to<br />
the only way that people will learn the benefits and embrace it is if the<br />
roots are ignored, if only initially. So here are my top tips to introduce<br />
mindfulness:<br />
1. Encourage scheduled time out. If your diary has the start and<br />
end time of a meeting, then it can also include the start and end time<br />
of a scheduled period that sees you going for a walk (to get lunch, for<br />
example), without your phone or email. Perhaps there’s a quiet area to sit<br />
in, or a book to read. These are all good starts, however, the optimum goal<br />
is to close your eyes, or simply stare and let your mind relax, wonder and<br />
drift. To be present and let that poor brain of yours take a moment to stop.<br />
2. Pause before you send an email. Just take a moment to reflect on<br />
the content, how it will be received and if there’s a different way that you<br />
could word what you’ve written. It’s about increasing that gap between<br />
thought and action.<br />
Lounge<br />
5<br />
be dismissed as merely another fad that has no place in the workplace<br />
becomes ever more real. There’s another side to this, too – and that’s the<br />
lack of understanding by practitioners of mindfulness that it has a time<br />
and a place. Yes, it’s relevant for all of us and yes, it surely needs to be<br />
embraced more but can you really see a city trader trailing their tongue<br />
over a single raisin in their mouths, whilst contemplating the texture (just<br />
one example of a possible mindfulness exercise). This is a real concern<br />
for me because of this dismissal of something, which ultimately could<br />
be – and needs to be – a useful tool in coping with modern working<br />
environments. I’ve written and recorded videos on my YouTube channel<br />
about the need to schedule down time and the associated benefits of it<br />
and in fact just this last week read some great research about the power<br />
of having a short nap during the day! That’s gone to the top of my to-do<br />
list!<br />
3. Use that concept of pausing, much more frequently: while on<br />
public transport, before you eat your lunch, when you pick your children<br />
up from school: take a moment to consider how you feel, what’s on your<br />
mind and to be present in the moment so that you’re reminded to stop.<br />
It’s important to educate those in your team of the benefits of not working<br />
late, getting good, quality sleep and encouraging them to manage their<br />
time and workload well, to enable them to break for lunch, take time<br />
to reflect and support better brain health. With some clients I have<br />
helped them to install “Brain Stations” around water coolers, with chairs,<br />
notebooks, bean bags and a ban on mobile devices: an opportunity to<br />
sit, hydrate and relax for a bit, with simple exercises that make them feel<br />
energised and ready to keep going.<br />
All that aside, mindfulness should be a serious contender for your time<br />
and if you come across part of it that makes you feel uncomfortable, or<br />
doesn’t suit your personality, adapt it or continue looking to find a method,<br />
or practice style that does. Try not to dismiss it outright simply because<br />
you’re not a fan of the spiritual roots. I actually believe that in many cases,<br />
Lettin’ the cat outta the bag is a<br />
whole lot easier ‘n puttin’ it back in.<br />
Will Rogers<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 5 01/09/<strong>2015</strong> 09:36
6<br />
Life does not always go smoothly and can<br />
sometimes be stressful. Work, family, health,<br />
study and relationships can be factors in this.<br />
Mindfulness can help by increasing focus and<br />
concentration and allowing better wellbeing and<br />
further joy by existing in the present moment.<br />
So what exactly is mindfulness?<br />
Mindfulness in its simplest form is basically ‘present moment<br />
awareness’ or paying attention to what is happening right now<br />
without judgement but with kindness, compassion and acceptance.<br />
It helps you to check in with yourself and become more aware of<br />
what’s going on in the present moment instead of living on autopilot<br />
24 hours a day. Once you become more aware of your present<br />
moment experience, mindfulness can have the following effects:<br />
You react less automatically: Whereas perhaps you may be used<br />
to having reacted to certain situations with automatic anger, stress<br />
or hypersensitivity, now mindfulness helps you choose how you<br />
react. Say for example, someone lets you down in the workplace<br />
or in a relationship and your usual reaction is to get extremely<br />
stressed, upset or angry. Mindfulness shows you how to notice the<br />
feelings in your body and choose your words and actions carefully,<br />
which can avoid landing you in a negative or aggressive situation.<br />
Mindfulness improves your focus and concentration: Doing<br />
mindfulness meditations helps to train your mind when it wanders.<br />
It allows you to focus on one thing at a time, such as your breath<br />
and so helps you to identify when your mind wanders and to guide<br />
it gently back to the point of focus. You can transfer this skill to<br />
other things in life as well as meditation, such as driving, having<br />
a conversation or event planning. Therefore, you boost your focus<br />
and concentration on any task you have to do.<br />
The ability increases for you to be in a state of flow: Following<br />
on from your focus and concentration improving, mindfulness also<br />
moves you towards a state of flow. Flow means being fully engaged<br />
in the task at hand, whether that’s a leisure activity or a work task.<br />
Research shows that people who’re in a state of flow a lot of the<br />
time are at their happiest. It also allows them to have greater<br />
creativity and success in their work and personal lives.<br />
How do you practice mindfulness?<br />
Mindfulness can be practised formally and informally. Formal<br />
mindfulness meditations are the longer sitting or lying down<br />
meditations which you can practice for 20-30 minutes. Informal<br />
mindfulness is activities you do every day which you can bring<br />
mindfulness to. Here is an explanation of how to do a mini formal<br />
mindfulness meditation, which is mindful breathing.<br />
Expert Voice<br />
Making the most of mindfulness<br />
1. Find a comfortable position and sit on a floor or chair. Sit with<br />
your back upright and slightly away from the back of the chair,<br />
which sends a message to your brain that you are alert and ready.<br />
2. Close your eyes and tell yourself that you are going to focus on<br />
your breathing. Make a commitment that you’ll try to focus on your<br />
breathing as best you can and be as kind to yourself as you can if<br />
your mind wanders off (which is perfectly normal and will probably<br />
happen!) Let go of the idea that you are trying to achieve a certain<br />
goal or outcome. Mindfulness is about present moment experience<br />
as it happens, there are no goals here. Try and accept whatever<br />
arises as best you can.<br />
3. Focus on your breathing. Focus wherever it is easiest for you. You<br />
can focus on feeling the breath in the back of the throat, the nose,<br />
the chest or the tummy. Beginners often find it helps with their<br />
focus to place a hand on their stomach and feel it going in and out<br />
from the breath.<br />
4. Your mind may wander off into thoughts, dreams, work tasks, to<br />
do lists and planning. Just gently guide it back to the focus of the<br />
breath when you notice your mind has wandered off. Try not to get<br />
frustrated if your mind keeps wandering off. Try gently smiling to<br />
yourself if this keeps happening.<br />
5. After ten minutes, open your eyes. Have a gently stretch if you<br />
need to and carry on with your day.<br />
Informal mindfulness can be brought to any daily activity such as<br />
eating, showering, cooking or cleaning. Just start with focusing on<br />
your breath and then engaging in your present moment experience<br />
when you participate in a daily activity. For example, when you eat,<br />
take the time to fully focus on the experience of eating alone. Put<br />
down the newspaper and turn off the TV. Feel the sensations in your<br />
arm as you lift the food to your mouth and study the food. Make<br />
observations about weight, texture, smell, any sound it may make<br />
and the taste and how it feels in your mouth. Really connect with<br />
the experience. If your mind wanders away from the experience,<br />
just gently guide it back to whatever you were focusing on.<br />
About Joelle<br />
Joelle Jane Marshall is the author of Managing Anxiety with<br />
Mindfulness for Dummies and co-author of the Mindfulness<br />
Workbook For Dummies.<br />
She writes mindfulness articles and books and offers corporate and<br />
private coaching, either online or face to face.<br />
Learn more at<br />
www.joellemarshall.com<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 6 01/09/<strong>2015</strong> 09:36
Unlocking Success<br />
In 6<br />
Seconds<br />
There’s something in this minty-fresh research<br />
that excites my brain and it’s quickly become<br />
my latest obsession to work out ways to apply<br />
this in other areas. It consumes a lot of my time,<br />
so if you see me deep in thought, you can bet<br />
your minty breath that I’m pondering this. See<br />
if you can work out how to use this fascinating<br />
insight into human behaviour for your own<br />
organization…<br />
A social psychology study tested how we respond to waiters and<br />
waitresses in a restaurant and whether their behaviour would affect<br />
the chances of receiving a tip. The study revealed something really<br />
quite significant: if the waiter simply placed the bill onto the table,<br />
along with some of the complimentary mints, and walked away, the<br />
tip ratio increased by 3%. So, simply by including something (in this<br />
case mints), with the bill, they were 3% more likely to get a tip. That’s<br />
a fairly obvious use of the principle of reciprocity and with very little<br />
effort, they’re getting an uplift in their tip. However, if they put the<br />
bill down, with the mints, and mentioned the mints (“Here’s your bill<br />
and some mints for you all, too”, for example), the likelihood of a tip<br />
shot up to 14%. So, verbalising the gift, or the unexpected offering,<br />
Brain Excite-mint<br />
further increased the chances of a tip, as if it was presented more<br />
formally, rather than left for you to work out on your own.<br />
However, the really staggering part is this. With just a little more<br />
effort (and I believe this is key here), by placing the bill down with<br />
the mints, mentioning them – but then returning with more mints<br />
– they increased the chances of a tip by 23%. This makes my brain<br />
buzz, like a buzz saw with a serious electrical problem. The effort<br />
involved in the waiter returning to the table with extra mints is<br />
negligible; he could do that on the way to another table or while<br />
passing to go to the kitchen, for example. It actually isn’t any extra<br />
effort at all. Yet this behavioural study shows that if it’s perceived as<br />
so, we are much more likely to acknowledge that, in this case with<br />
a tip. Replace the tip with a sale, or the acceptance of a upsell, for<br />
example, and that you’ve just read an incredibly powerful insight<br />
into your customers behaviour. And if you’re super switched on,<br />
you’ll have noticed that there are parallels to enhance employee<br />
productivity and efficiency, too.<br />
So the moral of the story is this: don’t discard any behaviour, or<br />
additional effort because you think it’s too small, or not noticeable.<br />
It’s the small, unexpected things that make the biggest impact and<br />
this research suggests that is even more so when we’re seen to put<br />
in that extra effort.<br />
7<br />
There are things which must<br />
cause you to lose your reason or<br />
you have none to lose.<br />
Gotthold Ephraim Lessing<br />
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<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 7 01/09/<strong>2015</strong> 09:36
8<br />
The<br />
Power Nap<br />
My Grandma used to have “forty winks” and<br />
my Mum has the occasional “Nanny nap”<br />
and one of my colleagues sleeps daily from 4pm<br />
until 6pm, without which he is a nightmare to be<br />
around. The power of the nap is well documented,<br />
but how long should you nap for?<br />
10 to 20 minutes – experts say it’s ideal for a boost in alertness and<br />
energy because it limits you to the lighter stages of non rapid eye moments<br />
(REM) sleep, making it easier to hit the ground running after waking up.<br />
30 minutes – some studies show sleeping this long may cause sleep<br />
inertia, which is like a sleep hangover: imagine feeling groggy for up to 30<br />
minute after waking up. However, after that time, the restorative benefits<br />
of the nap are felt, so best avoid anything social in the first 30 minutes…<br />
60 minutes – is best for improving the remembering of facts, faces and<br />
names. It includes slow-wave sleep, which is the deepest type. Again, there<br />
is a downside in that you’ll feel groggy when you wake up.<br />
90 minutes – this is the King of Sleeps: the full cycle of sleep, which<br />
includes the lighter and deeper stages (including REM) sleep, typically<br />
likened to the dreaming state. This all leads to improved emotional and<br />
procedural memory (for example riding a bike, or playing the piano) and<br />
creativity. A 90 minute nap typically avoids sleep inertia, which makes it<br />
easier to wake up.<br />
Finally, permission to sleep in…<br />
READING<br />
Into It<br />
Jez drinks tea – a lot. And he reads<br />
– a lot. His work library has more<br />
than 3,000 books in it so each month we bring<br />
you more recommended reading material. Grab a<br />
cup of tea and get your brain into the book that’s<br />
tickling his neurons this month…<br />
Man’s Search for Meaning<br />
by Viktor E Frankl ISBN: 9781844132393<br />
The description “must-read” is fantastically over used. However, never<br />
has it been so relevant and justified as with this book. Hands down,<br />
it simply the best book I have ever read. At just 154 pages it’s a short<br />
read but one of the most powerful books and a true best-seller with<br />
over 9 million copies sold worldwide. Frankl was a psychologist, doctor,<br />
neurologist – and Auschwitz survivor - and reads as one of the most<br />
inspirational men to have ever walked on this planet.<br />
Hailed as “one of the outstanding classics to emerge from the<br />
Holocaust”, Main’s Search for Meaning is Viktor Frankl’s story of his<br />
struggle for survival in Auschwitz and other Nazi concentration camps.<br />
Today, this remarkable tribute to hope offers us an avenue to finding<br />
greater meaning and purpose in our own lives. It’s not a typical book of<br />
the period, detailing the horrors on the Nazi regime; Frankl states early<br />
on that his story, which naturally does include details of the conditions<br />
and struggles of being held in the Second World War concentration<br />
camps, is shared to help us put into perspective the struggles we face<br />
and to understand how his principles of Logotherapy can be used by us<br />
all to develop our characters and strengthen our sense of purpose. It has<br />
applications at home and at work and I defy you to read it and not find it<br />
one of the most powerful books you’ve ever read.<br />
I mentioned that I was reading it on my facebook page recently (www.<br />
facebook.com/thebehaviourexpert) and the post was met with an<br />
unexpected number of comments and approving likes from others who<br />
had read and loved the book. It really is a must-read – go grab it from<br />
your favourite book depository today.<br />
Star Rating:<br />
On Time Management<br />
Bite Sized Jez<br />
If you schedule both a start time and an end time for all of your daily activities, you create protected<br />
time and a dead line to work towards, which helps ensure the completion of the activities. Just remember to be<br />
realistic with the time you allot. Make your last task of each day to schedule the following day’s activities from<br />
your current to-do list.<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 8 01/09/<strong>2015</strong> 09:36
Jez’s<br />
Top 12 Tips for<br />
Professional Presentations<br />
1<br />
Practice, rehearse and practice some more! Confidence comes with<br />
familiarity; there’s no shortcut.<br />
2<br />
Write out exactly what you need to say, then condense it into short paragraphs,<br />
then into single lines that will prompt you. You can put these on prompt cards.<br />
3<br />
No one but you knows what you were going to say! If you miss something out,<br />
no one else knows! Keep calm and carry on.<br />
4<br />
Before you begin, take a few nice, slow, deep breaths to help calm yourself and<br />
oxygenate your vocal chords.<br />
5<br />
6<br />
Give your hands something to do: hold a prop, gesture, a glass of water or simply<br />
clasp them gently at your waist.<br />
Slide decks are there to support you - use single words, short phrases and lots<br />
of images.<br />
9<br />
7<br />
8<br />
Avoid bullet points, long pieces of text and reading from the slides: if your slide<br />
deck has more information than you do, one of you doesn’t need to be there...<br />
Avoid complicated graphs and diagrams; instead use statistics or images.<br />
9<br />
Capture everyone’s attention by regularly scanning the whole room from<br />
left to right.<br />
10<br />
If you pace and wander when presenting, it can be distracting. Instead, with<br />
your feet flat on the floor, push your toes into the ground to help root you.<br />
11<br />
First impressions count: be the best dressed person in the room.<br />
12<br />
Humans are visual creatures: use props, images and unusual items to capture<br />
and maintain attention.<br />
www.speakermasterclass.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 9 01/09/<strong>2015</strong> 09:36
Expert Voice<br />
10<br />
To App<br />
Felix Stroud-Allen is the Director of<br />
Crowd Comms, the company that nearly<br />
everyone goes to who wants an app with<br />
attitude! They really are the best in the<br />
business.<br />
It seems like only yesterday that I was being asked, “Why<br />
should I use an event app?” Now it is “I have an event, I need<br />
an app, what can yours do?” The market is certainly changing<br />
at an electrifying pace and event planners now recognise that<br />
mobile event apps can add a rich interactive experience for<br />
their delegates.<br />
In fact the tables have turned, I am now challenging clients<br />
with the question, “Why do you want to use an event app?”<br />
Simply ticking the mobile event app box without allocating<br />
proper thought to the process can potentially have a negative<br />
effect on your event.<br />
Part of the meeting design process is to first reflect upon<br />
your audience; why are they attending, what are they looking<br />
to get out of attending your event, do you know what drives<br />
them to get out of bed on the morning and be genuinely<br />
engaged in their work, what can they take away from your<br />
event that will enrich their lives in<br />
some way?<br />
Lots of questions that you may not immediately have all of<br />
the answers to but you can use mobile event apps to start<br />
gathering data and building that picture.<br />
Does your message ring true with your audience?<br />
You have a number of key messages/ points that you want<br />
your audience to digest and take away with them but is<br />
your message aligned with the needs and desires of your<br />
audience? An easy way to find out is run a couple of quick<br />
pre-event survey questions with your audiences to check if<br />
Or Not<br />
To App?<br />
this is the case, there maybe other issues that concern them.<br />
The polling results will enable you to tweak content ahead the<br />
event to ensure your message is in synch with your audience.<br />
Networking: the sharing of ideas<br />
Delegates who attend a particular event have a shared<br />
interest but they also have skills/ expertise/ interests that<br />
are not common across the event audience. You might have<br />
people with rare skills/ experience who work in isolation<br />
nationally or internationally. Give them an integrated mobile<br />
networking tool that allows them to find like minded people<br />
quickly and easily connect via the app.<br />
I’m speaking; what are they thinking?<br />
One way monotone powerpoint presentations have a<br />
powerful soporific effect upon an audience, especially after<br />
lunch so get your audience engaged and find out what they<br />
are thinking. Using a live multiple choice polling during<br />
sessions enables speakers to instantly gauge the sentiment<br />
of the room in a controlled manner.<br />
The speaker needs to put some though into the answers and<br />
be prepared to discuss the results no matter which way the<br />
audience vote.<br />
Questions, questions, questions!<br />
I am a delegate, I have a burning question but I’m not sure if<br />
it’s a good one and I’m not that confident about getting up<br />
in front of all my peers and using the mic! The majority of<br />
delegates will feel this way so give them a voice; a moderated<br />
Q&A feature on your app. They can ask anonymous questions<br />
at any point which can go through to a moderator for approval<br />
which will then in turn reveal the question to the speaker/<br />
chair/ panel. The simple feature of letting delegates vote up<br />
a question that has been submitted by someone else lets the<br />
speaker know the burning questions from the audience as a<br />
whole.<br />
Get in touch with Felix<br />
www.crowdcomms.com<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 10 01/09/<strong>2015</strong> 09:36
Jewel in the Crowne<br />
Jez joins forces to create great first impressions<br />
Want to create a great first impression<br />
in business? You can’t be serious. New<br />
research from Crowne Plaza® hotel & resorts<br />
reveals how humour makes the business world<br />
go round<br />
Jez has been working with Crowne Plaza® on their new campaign.<br />
Here’s a behind the scenes look at some of their fascinating<br />
research.<br />
More than two-thirds of people think that showing a sense of<br />
humour is crucial to making a successful first impression in a<br />
business meeting, according to new research commissioned by<br />
Crowne Plaza® Hotel & Resorts – InterContinental Hotels Group<br />
(IHG)’s business travel brand.<br />
As many as 66% of UK adults rated humour ahead of appearance<br />
(50%), intelligence (39%), confidence (29%) and a ‘solid handshake’<br />
(22%) in the poll published today.<br />
Surprisingly, it revealed that over a third (35%) of Brits do not do<br />
anything at all to prepare for important business meetings, which<br />
can ultimately affect their ability to create a positive first impression.<br />
Discussing the research findings, award-winning behaviourist,<br />
motivational speaker and author, Jez Rose says: “The Crowne Plaza<br />
brand has commissioned a piece of research into what makes a<br />
positive first impression in business and what’s interesting is that<br />
you wouldn’t usually expect ‘humour’ to factor more favourably in<br />
the findings than appearance… or intelligence even!”<br />
Rose continues: “What this tells us is that it’s not about trying to be<br />
funny or cracking jokes during your meeting; it’s about conveying<br />
a good sense of humour to create a connection. This can be done<br />
simply by having a cheery disposition and smiling. Sometimes these<br />
small things are overlooked in business meetings and yet make all<br />
the difference.”<br />
When it comes to conducting business in the most successful way,<br />
three quarters of people agreed that face-to-face trumps all. With<br />
this in mind Crowne Plaza Hotels & Resorts has partnered with Jez<br />
Rose to provide business guests with his top insights and tips to<br />
make a positive first impression in a short, specially created film.<br />
This will be made available for free to guests via the Crowne Plaza<br />
website.<br />
Tom Rowntree, IHG’s Vice President for the Crowne Plaza brand,<br />
Europe says: “We put our guests first and pride ourselves on<br />
ensuring that business travel works.<br />
Because first impressions are so important in business, we’ve<br />
partnered with one of the UK’s leading professional development<br />
and behaviour experts to share some insights and simple<br />
behavioural tools for creating a positive first impression and<br />
facilitating business interactions.”<br />
11<br />
With social media playing a greater role than ever before, more<br />
than 1 in 3 agreed that having the right profile picture is ‘very<br />
important’. At the other end of the spectrum, talking over people<br />
in meetings and not making eye contact with peers both work to<br />
create a negative first impression to colleagues and clients.<br />
When making initial communication with a new contact, email has<br />
now overtaken phone calls with 76% of people using this method<br />
versus the more traditional means of communicating. Interestingly,<br />
text messaging is very much part of the business mix with almost<br />
half (45%) saying they use it to communicate with colleagues or<br />
clients. “This is a stark contrast to 10 years ago when only 1 in 5<br />
working business men and women would think to personally text<br />
message their new colleagues or clients,” adds Rose.<br />
Listen out for Jez on the radio & keep an<br />
eye out for his First Impressions tips video!<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 11 01/09/<strong>2015</strong> 09:36
Jez<br />
Now, obviously I’m a little biased, having been<br />
invited to deliver a TEDx talk, however, I am<br />
yet to find anyone who doesn’t enjoy TED talks. If<br />
you’re new to TED be warned: they are addictive!<br />
Here are some of the finest TED talks around!<br />
1 Ken Robinson<br />
Do schools kill creativity?<br />
2<br />
http://bit.do/tedtalk1<br />
Simon Sinek<br />
How great leaders inspire action<br />
http://bit.do/tedtalk2<br />
12<br />
3 Pamela Meyer<br />
How to spot a liar<br />
4<br />
http://bit.do/tedtalk3<br />
Steve Jobs<br />
How to live before you die<br />
http://bit.do/tedtalk4<br />
5 David Gallo<br />
Underwater astonishments<br />
6<br />
http://bit.do/tedtalk5<br />
Susan Cain<br />
The power of introverts<br />
http://bit.do/tedtalk6<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 12 01/09/<strong>2015</strong> 09:36
Inside Jez’s<br />
Brain<br />
Culture Vulture<br />
This article probably isn’t what you think<br />
it is. It is about culture and it is about<br />
culture in your organisation, however, it’s not a<br />
predictable article on culture change. I hope it’s<br />
not a rant, either, however, I am gong to focus<br />
on one of my top gripes and that’s employee<br />
engagement surveys (EOS), or internal feedback<br />
questionnaires. Those annual or bi-annual<br />
“temperature checks” that many organisations<br />
use to gauge levels of morale, training gaps, the<br />
voice of their employees and garner ideas or<br />
feedback on recent changes, product launches<br />
or issues.<br />
So far, so good. But here’s the clanger: they are largely pointless.<br />
Not because of the content, or the way in which they are produced<br />
(although if they run more than three pages, don’t expect the<br />
responses to be especially accurate – think about how uninspiring<br />
and monotonous it is when you have to find time to fill in the national<br />
census survey and how little of your true concentration that receives).<br />
No, they are largely pointless because of the frequency.<br />
If you don’t keep a regular eye on your most<br />
important asset; the people who make your<br />
organisation - that’s okay. It really is. You’re<br />
just heading for a situation where you’ll spend<br />
significantly more time and financial resources on<br />
trying to restore some consistency and repair the<br />
damage that you missed as it began to unfold.<br />
Sampling behaviours, or mindsets and opinions that directly affect<br />
behaviours, is only effective when taking into consideration just how<br />
quickly our moods, motivation and mindset change. If you’re not<br />
sampling your staff at least quarterly, you’re really missing a trick<br />
to keep your finger very much on the pulse, enabling you to jump<br />
on issues and challenges as they arise and before they become<br />
such huge issues that then require committees and large budgets<br />
to effectively alter them. I remember the first time I was asked to<br />
be involved with a client’s bi-annual EOS, some nine years ago for a<br />
client in the financial services sector. The results on their own weren’t<br />
especially concerning, although there were some issues, naturally,<br />
that needed consideration. However, when compared with the<br />
results of the survey two years prior, it was evident that the staff had<br />
been on a virtual roller coaster: here were mostly the same people<br />
completing this survey, however, you’d be forgiven for thinking that<br />
the results belonged to an entirely different company. I was asked<br />
to meet with the CEO and board of directors, along with the heads<br />
of HR, training and customer services to help them understand<br />
the implications of the results and fundamentally it boils down to<br />
this: how you answer a question today will be based on a myriad of<br />
influencing factors: your personal mood and emotional state; the<br />
environment you are in; the current conditions of your job role; the<br />
current relationship with your colleagues and how your personal and<br />
home life is impacting your work life, for example. If I ask you the<br />
same questions in four weeks time, for most people, the answers are<br />
unlikely to be wildly different, providing that those influencing factors<br />
remain consistent. And that’s the crux of the matter right there: most<br />
of our lives at home and at work are a delicate balance, although few<br />
of us consciously consider it like that: it takes one thing, like the death<br />
of a family pet, or an illness, or an argument at work, or a dent in our<br />
confidence and everything around is impacted. Our lives, opinions<br />
and the impact of, say, our environment, on our emotional state can –<br />
and often does – differ in three months. Twelve weeks is a long time<br />
to maintain a stable balance for many businesses, when the economy<br />
isn’t as secure or stable as it was before; when customers generally<br />
find spending their money as easy as fitting a space hopper into a<br />
gum boot and when targets and pressure are increased internally in<br />
order to compensate for the lack of free-flowing sales.<br />
If you don’t keep a regular eye on your most important asset; the<br />
people who make your organisation - that’s okay. It really is. You’re<br />
just heading for a situation where you’ll spend significantly more<br />
time and financial resources on trying to restore some consistency<br />
and repair the damage that you missed as it began to unfold. The<br />
financial services client I mentioned had a strange parallel in that they<br />
checked their processes and systems every month for glitches and<br />
issues, yet they neglected their staff for two years. If you’re reading<br />
this and thinking: “Crikey, imagine the extra workload in sampling<br />
our staff more regularly!”, that’s based on you not doing it regularly<br />
enough and having lots of issues to consider and fix. Perhaps it’s time<br />
to nip it in the bud, as my Grandma would say.<br />
Don’t Forget...<br />
Join me on twitter @JezRose<br />
for succinct advice, fun and<br />
SPECIAL OFFERS!<br />
13<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 13 01/09/<strong>2015</strong> 09:36
It’s a dog’s life<br />
I<br />
’ve been working with Steve for a couple of<br />
years now, presenting training events and developing<br />
training programs for clients. That’s<br />
Steve’s dog, Maizi, in the photo, in case you were<br />
wondering if he had an exaggerated facial hair<br />
problem. She writes a secret blog on Steve’s<br />
travels - here’s one of her latest...<br />
My human Steve is just back from Thailand; he said he’d been<br />
running a week-long workshop on: Setting up the process, coaching<br />
the team on customer service and how to be a stand out team.<br />
The workshop was for a young and enthusiastic team from sales,<br />
parts and service, all new to the brand. Part of his coaching and<br />
mentoring was to help them understand what class-leading<br />
customer service was all about, and most importantly to see what it<br />
looks like and feels like.<br />
A ‘Ruff’ guide to customer service<br />
or hotel, so were very apprehensive. But, the people they met didn’t<br />
judge them or make them feel less important.<br />
They learnt that it’s essential at this luxury level to, make eye<br />
contact, smile, listen and reconfirm, pay attention and be confident<br />
when you present your proposal. Steve goes through all these<br />
elements in his coaching sessions.<br />
When you feel it’s expensive you put your thoughts into the pitch<br />
and all the staff our young team spoke to, had sold the value over<br />
cost.<br />
Everyone said it was a very effortless and enjoyable experience.<br />
The rest of Steve’s session encouraged the team to list how they<br />
could create the same experience in their new retail environment.<br />
But after their presentations and feedback Andy Long, the retailer<br />
principal of Richco Harley-Davidson, threw all the participants a<br />
curveball…<br />
14<br />
Steve split them into groups of two and they were tasked to go to a<br />
5-star restaurant or hotel and make enquiries about taking a party<br />
of people for a 5-star dinner.<br />
They had been briefed to look, hear, listen, get prices (but not<br />
book) and report back their experiences:<br />
• Describe how they were greeted, did the restaurant staff make<br />
eye contact, smile etc<br />
• Check that all the information provided for their phantom<br />
booking was captured without it feeling like they’d been taken<br />
through a process<br />
• Describe how they would create the same feeling in their own<br />
customers.<br />
• Essentially all the areas that Steve had been coaching the<br />
new team on, which would prepare them for class-leading<br />
customer service as soon as the new store opened.<br />
(It’s strange because I make eye contact and smile all the time but<br />
no-one ever offers me 5-star service. My food and drink is served<br />
on the floor and I’m only allowed on the sofa at Christmas and other<br />
special occasions.)<br />
Everyone said it was the first time they’d been to a 5-star restaurant<br />
He said: ”Good job. Great lessons learnt. For all your hard work this<br />
week, choose the best 5-star restaurant or hotel and book a table<br />
for all of you and partners, on me!”<br />
From Andy’s point of view this isn’t a cost. He wants to demonstrate<br />
to his team that, if you’ve experienced it, you can better understand<br />
it and deliver it.<br />
Steve told me that this was a great example of leadership and<br />
recognising the team because it really motivated everyone – he<br />
has a very good feeling that they’ll open the new store looking to<br />
emulate a class leading customer service.<br />
(I was wondering… If I wag my tail more, and give Steve more eye<br />
contact will he upgrade my office bed for one of those mattress<br />
things with pictures of bones on? I’m sure that would help my bluesky<br />
thinking..)<br />
So 5 Big Tail Wags to Andy Long and Richo Harley-Davidson for<br />
thinking outside the box and giving their team a genuine 5 star<br />
customer experience.<br />
Me? I prefer to think outside in the garden or on that sofa, if Steve<br />
will let me. Until next time, have fun and don’t forget to Be More<br />
Maizi!<br />
www.thebehaviourexpert.com<br />
www.highperformanceprogramme.com<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 14 01/09/<strong>2015</strong> 09:36
Getting them<br />
to do it<br />
It’s one thing having the tools for<br />
achieving excellence yourself, but how do<br />
you get other people to deliver?<br />
One of the most common questions I’m asked<br />
is: “How do I get my team to…?”. If I’ve<br />
been asked this question a hundred times this<br />
year already it wouldn’t surprise me because<br />
motivating other people to do what we want<br />
them to do can be really difficult – unless you<br />
know how.<br />
The secret to getting people to do what you want them to do is<br />
actually a pretty simple formula. First you need to explain why you<br />
want them to do it. People perform much better and much more<br />
readily if they understand why they’re doing something. Secondly,<br />
we need them to share your passion; your aims and your energy for<br />
achieving what it is that you want them to achieve.<br />
Now, the first bit is easy because you can explain to them why you<br />
want to achieve what you want but where a lot of people fall down is<br />
that they don’t secure the understanding of the other person: explain<br />
what you want them to do once and ask if they understand. If they<br />
don’t understand, explain it again but in a slightly different way. When<br />
they understand what you want them to do, explain why you want<br />
The secret to getting people to<br />
do what you want them to do is<br />
actually a pretty simple formula<br />
them to do it and again ensure that they understand. Allow time for<br />
them to ask questions and clarify anything they’re unsure of. For<br />
example, saying: “we need to do this because it will help with brand<br />
awareness” is a perfectly acceptable answer, if the other person<br />
understands the importance of and relevance of the task to brand<br />
awareness. You might, for example, need to further explain how the<br />
task will help brand awareness.<br />
So, sharing information is relatively straight forward, however,<br />
sharing passion is a little more tricky. If at any point you are seen to<br />
be less than enthusiastic and committed about your vision, others will<br />
sense that it isn’t all that it’s cracked up to be. Remember that people<br />
generally adopt the most common emotion that surrounds them: so<br />
one of positivity, drive, passion and perhaps even fun, is a powerful set<br />
of emotions to enthuse in others. Demonstrate this in as many outlets<br />
as possible: team meetings; emails; blogs; screen savers; staff areas;<br />
internal newsletters – anywhere that you can show encouragement<br />
and a consistent message. There’s a fine line between shoving things<br />
in people’s faces and consistency and it’s the later you’re looking for.<br />
Too much of a good thing and you’ll put people off and too infrequent<br />
and it won’t have the impact you need it to: a steadily consistent<br />
message is one that becomes the norm.<br />
Encourage, recognise and don’t be afraid to reward and reinforce<br />
any and all changes in behaviour or thinking that lean towards your<br />
vision. Ask if there are any concerns or if people don’t understand: it<br />
gives them an opportunity to air their opinions, which may well help<br />
you to tailor your approach and at the same time helps them to feel a<br />
part of the decision making process. Here’s the big but though: if you<br />
can’t or don’t accept someone’s concerns or can’t do anything about<br />
it; acknowledge the issues they raise and then explain why those<br />
things can ‘t be changed. There’s nothing worse than being given<br />
a platform to air your opinion and then effectively being shot down.<br />
That’s a sure way to prevent anyone from being forthcoming and<br />
you’ll ruin all hope of compliance. Change is the big scary monster<br />
for many people and anything that is slightly different may cause an<br />
innate resistance. Don’t fight the resistance; just stay committed and<br />
passionate to what you need them to do and you’ll win them round.<br />
The bottom line is: lead by example; instill the passion in others;<br />
acknowledge and where possible, do something about the concerns<br />
of others; reinforce behaviours that are even a tiny part of what your<br />
end goal is and encourage people to take ownership of your vision,<br />
too. Ultimately, there’s got to be something in it for them, otherwise<br />
there’s little motivation, so if you can get other people on board,<br />
aligned to the vision, then you can keep fuelling their passion through<br />
that consistent approach as your vision also becomes theirs.<br />
Everyone is a genius. But if you<br />
judge a fish on its ability to climb a tree, it<br />
will live its whole life believing it is stupid.<br />
Al bert Einstein<br />
15<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 15 01/09/<strong>2015</strong> 09:36
News in Brief<br />
SP EAK UP!<br />
After almost 4 years of being asked, I’ve finally<br />
launched a training programme to teach<br />
how to speak and present confidently and<br />
professionally. Take a look at the video here<br />
and for a special launch offer:<br />
www.speakermasterclass.com<br />
W ORLDW IDE P UBLISHING<br />
AGREEMENT<br />
I’m delighted to announce that XXXXXXX<br />
and I have just signed an agreement for the<br />
worldwide distribution of my book, Have a<br />
Crap Day and the commission of an updated<br />
and revised version of Be a Purple Banana,<br />
which will be released with a new title for<br />
worldwide distribution in 2016.<br />
P ORK IES!<br />
A quarter of British jobseekers make false<br />
claims on their CV about holding a director’s<br />
position. Source: Hireright<br />
THAT’S ME ON THE<br />
T ELE-BO X<br />
I’ve just filmed a series of adverts for<br />
international distribution with Crowne Plaza<br />
hotels, featuring me offering my top tips to<br />
make a good first impression. Keep an eye<br />
out in the papers, on the TV and online for<br />
the videos and one ear on the radio for a<br />
series of interviews.<br />
EXTRAORDINARY P ODCAST…<br />
…is coming soon! A brand new series<br />
of 24 interviews with some of the most<br />
extraordinary people I’ve been privileged<br />
enough to interview for your listening<br />
pleasure, including Sir Ranulph Fiennes (“the<br />
world’s greatest living explorer”), Roger Cook<br />
(of The Cook Report) and Holocaust survivor<br />
and Bond girl, Bettine Le Beau.<br />
16<br />
Some more mental entertainment for your neurons...<br />
Are you like me where you forget the<br />
milk, lose your car keys or can’t find your<br />
wallet? Here’s my top 10 tips for memory<br />
improvement:<br />
1: Think in Pictures: convert the words you<br />
need to remember, into an image. Images<br />
are much more easily remembered than<br />
words.<br />
2: Link Objects Together: cutting out all<br />
non-essential information, link the images<br />
of things you need to remember into chains<br />
or unusual images combining each of them<br />
objects.<br />
3: Make Your Images Concrete: use familiar<br />
objects and the more personal or familiar<br />
the better because it’s easier to imagine<br />
your own front gate, or car than it is an<br />
imaginary one.<br />
4: See Objects in Action: a dynamic image is<br />
easier to remember than a static one, so add<br />
plenty of colour and movement; for example<br />
a leaking pen or a moving bicycle.<br />
5: Make Your Images Striking: the more<br />
startling, shocking and ridiculous, the<br />
better! Think in cartoon styles and of quirky<br />
scenarios involving the images you need to<br />
remember.<br />
6: Change The Size: make the objects you<br />
need to remember much bugger or smaller<br />
than normal to help them stand out. This sort<br />
of Alice in Wonderland imagery helps things<br />
to stick in your mind, creating a distorted<br />
memory that is much easier to recall.<br />
7: Exaggerate! Hundreds of thousands of<br />
bricks are much easier to remember than<br />
one brick; so if you’re looking to remember<br />
that you left your wallet on the side table,<br />
imagine a really tall stack of different<br />
coloured wallets balanced on a wobbly table<br />
that is rocking and causing the tall stack<br />
of wallets to wobble about, with money<br />
fluttering around all over the place.<br />
8: Include People: by animating the image<br />
using people you know, or celebrities, it<br />
helps to make it more memorable.<br />
9: Test The Memory: regularly revise the<br />
image and recall it, adding to the obscurity,<br />
or movement, or colour, for example. The<br />
more often you recall it, the better you’ll be<br />
able to instantly remember it.<br />
10: Strengthen the Image: using colour,<br />
sounds, smells, imagine the image zooming<br />
in or panning out, seeing it from every angle.<br />
Do you know someone who’d love a copy of <strong>Behaviour</strong> <strong>Matters</strong>?<br />
Maybe a friend, colleague or least favourite child? Email their name and address to orders@thebehaviourexpert.com and<br />
we’ll post them a copy each month absolutely FREE! Ask us nicely in the email and we’ll also send you a little something in<br />
the post to thank you for helping us to widen distribution of <strong>Behaviour</strong> <strong>Matters</strong>.<br />
Contact The <strong>Behaviour</strong> Expert<br />
Midlothian Innovation Centre, The Bush, Roslin, EH25 9RE<br />
www.thebehaviourexpert.com<br />
Join in the fun here!<br />
@JezRose<br />
www.facebook.com/thebehaviourexpert<br />
<strong>Behaviour</strong> <strong>Matters</strong> <strong>September</strong> <strong>2015</strong>.indd 16 01/09/<strong>2015</strong> 09:36