Bitdefender GravityZone InstallationGuide

E. Reproduce the issue on your computer. When done, return to Support
Tool and select the option I have reproduced the issue.
c. Click Next. The Support Tool gathers product information, information related
to other applications installed on the machine and the software and hardware
configuration.
d. Wait for the process to complete.
e. Click Finish to close the window. A zip archive has been created on your
desktop.
Send the zip archive together with your request to the Bitdefender support
representative using the email support ticket form available in the Help and
Support page of the console.
5.1.2. Using Support Tool on Linux Operating Systems
For Linux operating systems, the Support Tool is integrated with the Bitdefender
security agent.
To gather Linux system information using Support Tool, run the following command:
# /opt/BitDefender/bin/bdconfigure
using the following available options:
●
●
●
●
--help to list all Support Tool commands
enablelogs to enable product and communication module logs (all services
will be automatically restarted)
disablelogs to disable product and communication module logs (all services
will be automatically restarted)
deliverall to create an archive containing the product and communication
module logs, delivered to the /tmp folder in the following format:
bitdefender_machineName_timeStamp.tar.gz.
1. You will be prompted if you want to disable logs. If needed, the services are
automatically restarted.
2. You will be prompted if you want to delete logs.
Getting Help 48