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DENMARK<br />

A national website (sundhed.dk) supports patient choice (see below). Organized patient groups engage in<br />

policymaking at the national, regional, and municipal levels. A patient ombudsman handles patient complaints<br />

and compensation claims, collects information about errors for systematic learning, and provides information<br />

about treatment abroad.<br />

Aspects of care that are affected by regional benchmarking results, which are published online, include<br />

expenditures for administration; expenditures for support functions (washing and cleaning); organization and<br />

handling of free choice (of private provider); and psychiatry, obesity operations, selected medical treatments,<br />

knee operations, shoulder operations, heat treatment, and back operations (Danske Regioner, 2014c).<br />

What are the major strategies to ensure quality of care?<br />

The Danish Healthcare Quality Programme (DDKM), based on accreditation and a set of accreditation standards,<br />

was in operation at the hospital level through 2015 (DDKM). It is currently being replaced in hospitals with<br />

a new program featuring fewer standards and more emphasis on clinical and local dimensions (due partially<br />

to pressure from the medical profession). The DDKM continues to be rolled out in primary and municipal<br />

health care.<br />

Organization of the Health System in Denmark<br />

Parliament (Folketing)<br />

Ministry for Health and Prevention<br />

General legislation<br />

and guidelines<br />

Danish Health Authority, Danish Patient<br />

Safety Authority, Danish Medicines<br />

Agency, Danish Health Data Agency<br />

Public Health<br />

Medical Officers<br />

Annual global<br />

budget and<br />

some activity<br />

based funding<br />

Annual coordination<br />

agreements<br />

and follow up<br />

Regions (5)<br />

Hospitals<br />

GPs and<br />

practicing<br />

specialists<br />

IKAS: The Danish<br />

Healthcare Quality<br />

Programme<br />

Municipalities (98)<br />

Home care,<br />

prevention,<br />

rehabilitation,<br />

public health<br />

Guidelines and reference programs<br />

Resources, economic and general performance management<br />

Quality and activity performance measurement<br />

Negotiated agreements with performance targets<br />

General surveillance of medical professionals<br />

Accreditation standards and indicators<br />

Source: K. Vrangbaek, University of Copenhagen, 2015.<br />

International Profiles of Health Care Systems, 2015 43

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