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Pass4Sure EX0-114 Exam Questions & Practice Tests

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"Pass4Sure provides you a comprehensive and most authentic preparation material for your EX0-114 exam. This preparation material is available in two form i.e. PDF questions and answers and Practice test software. The Pass4Sure EX0-114 exam product assist you in improvising your knowledge. With the help of EX0-114 exam practice test you will be able to get outstanding percentage in your EX0-114 exam. The EX0-114 exam practice test improves your self-assessment capability with its self-assessment feature.
Practice test is like a Xerox copy of actual EX0-114 exam because no. of questions, pattern, format and timing is same as actual EX0-114 exam. Due to simulation of EX0-114 exam, you can easily judge the circumstances and other important facts about the EX0-114 exam and can reduce your chances of failure. With the help of EX0-114 exam Practice test you will get 100% guaranteed success.
Our product is our pride and we are very confident of it therefore; we provide you 100% money back guarantee and take responsibility of your success.
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"<br />

<strong>Exam</strong> Code: <strong>EX0</strong>­<strong>114</strong><br />

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<strong>Exam</strong> Name: IT Service Management<br />

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Exin<br />

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<strong>Exam</strong> Name:<br />

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Product: Demo


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Question: 1<br />

Which of the following is a benefit of ISO/IEC 20000 certification?<br />

A. It guarantees that all certified IT Service Management processes are at least audited by a registered<br />

certification body once a year.<br />

B. It shows that a company manages IT Services according to an independently audited quality<br />

standard.<br />

C. It shows that a company takes quality seriously and that each service is independently audited<br />

before it is being delivered.<br />

D. It shows that the highest possible quality level has been achieved.<br />

Answer: B<br />

Question: 2<br />

What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?<br />

A. the Service Level Plans<br />

B. the Service Management Plans<br />

C. the SLAs with the other parties<br />

D. the SLAs with the customers<br />

Answer: D<br />

Question: 3<br />

When improving the IT Service Management system, what needs to be considered to ensure ongoing<br />

compliance with the service providerWhen improving the IT Service Management system, what needs<br />

to be considered to ensure on-going compliance with the service provider? corporate objectives /<br />

requirements?<br />

A. A competitor process management systemA competitor? process management system<br />

B. Any standards defined by the company itself<br />

C. The budget available to the Personnel Department<br />

D. The time to update the process documentation<br />

Answer: B<br />

Question: 4<br />

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We also offer PRACTICE TEST SOFTWARE with Actual <strong>Exam</strong> <strong>Questions</strong> - Try free demo from our Website<br />

What is the definition of quality according to ISO 9000?<br />

A. Quality is when all features of a service which are agreed with the customer are being delivered to<br />

the customer.<br />

B. Quality is when the expectations from the customer to a certain service or product are being<br />

delivered to the customer.<br />

C. Quality is when the requirements and expectations of all stakeholders involved in the product<br />

lifecycle are being fulfilled.<br />

D. Quality is when the agreed service levels of a specific and defined service are met during more then<br />

six subsequent periods.<br />

Answer: A<br />

Question: 5<br />

Which of the following actions should be taken to ensure continual improvement of a Service<br />

Management System?<br />

A. Analyze and evaluate the existing situation to identify areas for improvement.<br />

B. Analyze customer satisfaction and identify resulting actions.<br />

C. Review the Service Management System at least annually.<br />

D. Start an internal service organization evaluation.<br />

Answer: A<br />

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P a g e | 4<br />

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