IQ-Magazine-Issue-15

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<strong>IQ</strong> employment talk your way to better results Sure, it sounds easy. So why is it that when things start to go wrong, we witness or experience poor communications? We may start with the very best intentions of having a productive conversation, but often it does not materialise. The points below will help you take a different approach to these conversations: When business results are not as good as you would like, you need to take action. This inevitably requires communication, whether it is with a colleague, your manager or your team. Sam Sales from Call HR offers her advice. Feelings v Perspective The starting point is to ensure there is a clear purpose and a shared sense of trust. This may not be there, or if it is, the way you are behaving/communicating may start to erode this. Make sure you take on the other person’s perspective, not how they are feeling, as the latter will set off the alarm bells and trigger a threat response in you. Not only does it break down the trust with the other person, it puts you in ‘avoidance mode’ and you are unlikely to get to the difficult part of the conversation. Engage Curiosity To get better results, try to understand the perspective of the other person (not their feelings). This means, see the world through their eyes. Try to understand how the other person is thinking. This will help you appreciate how best to communicate; consider what is important to them, use the words they would use and try to tune in to their values/ beliefs. This will help build rapport, encourage trust and is less likely to derail you to have the difficult conversation. Empathy This is essential within any productive conversation, but at the right time. Empathy shows concern and that you care. It lets the other person know you will support them. Used too early, it gets in the way of your own ability to have a balanced conversation, but used, in the right place, it helps to build and maintain trust. So, for most situations where you are trying to improve business performance, a good degree of self-awareness, appreciation of the other person and pre-planning of the conversation will work wonders. Of course there may be times and places that require a structured, scripted conversation, perhaps with the support of an HR professional, but this should only be your back-up option. More Information Call HR www.call-hr.com 01223 919606 issue <strong>15</strong> | page 25
Page 1: Issue 15: December - February
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