Family Medicine
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World Book of Family Medicine – European Edition 2015 Take Home Messages The interface primary/secondary care represents major obstacles for seamless care The culture gap between primary and secondary care needs closing by sharing perspectives and goals The subject must be addressed both by leaders, family doctors and specialists Improving care across the interface must be based on principles for quality improvement Patient experiences must be monitored and listened to Original Abstract http://www.woncaeurope.org/content/24-interface-between-primary-and-secondary-care-continuity-shared-care References 1. Bateson, G. Cultural contacts and Schismogenesis. I: Steps to an ecology of mind. London: Intertextbooks, 1972. 2. Kvamme OJ, Olesen F, Samuelsson M. Improving the interface between primary and secondary care: a statement from the European Working Party on Quality in Family Practice (EQuiP). Qual Health Care 2001;10:33-9. 3. Preston C, Cheater F, Baker R et al. Left in limbo: patients’ views on care processes across the primary/secondary interface. Qual Health Care 1999; 8:16-21. 4. Improving care at the primary-secondary care interface: a difficult but essential task. Szecsenyi J. Qual Health Care. 1996;5:191-2. 5. Kvamme OJ, Eliasson G, Jensen Poul B. Co-operation of care and learning across the interface between primary and secondary care. Scand J Prim Health Care. 1998; 16:131-4. 6. Olesen F. General practitioners as advisors in hospitals. Qual Health Care 1998;7: 42-7 7. Grimshaw JM, Winkens RA, Shirran L, Cunningham C, Mayhew A, Thomas R, Fraser C. Interventions to improve outpatient referrals from primary care to secondary care. Cochrane Database Syst Rev. 2005 Jul 20;(3):CD005471. 8. Berendsen AJ, de Jong GM, Schuling J, Bosveld HE, de Waal MW, Mitchell GK, van der Meer K, Meyboom-de Jong B. Patient's need for choice and information across the interface between primary and secondary care: a survey. Int J Integr Care. 2004;4:18. 32
World Book of Family Medicine – European Edition 2015 Joachim P Sturmberg, MD, PhD jp.sturmberg@gmail.com 9 – Complexity and Primary Care Joachim P Sturmberg MD, PhD A/Prof of General Practice, Newcastle University, Newcastle - Australia Complexity comes from the Latin word complexus; com- “together” and plectere “to weave” or “braid”. By studying complexity, we aim to understand how things are connected, and how these interactions relate to one another. Complexity also entails a particular way of thinking, a change in world view, away from understanding the whole based on knowledge of its individual parts towards an appreciation that the parts exhibit different properties to those they display in the context of the whole. In complex science lingo; the whole is different and more than the sum of its parts (Fig. 1). Furthermore, the behaviour of system components varies depending on context; changing context may result in “unexpected” changes in the component’s and therefore the system’s behaviour [1]. Fig 1: Gauss and Pareto distributions, the basis that define the key differences between simple and complex world views. Note: the long-tail frequency distribution and its log-log equivalent are superimposed – modified from West. (2010) Homeostasis and Gauss Statistics: barriers to understanding natural variability. J Eval Clin Pract. 16(3):403–8) Complex systems consist of many different parts (agents) contained within a boundary separating it from other systems. Hence every system is part of a suprasystem and itself contains many sub-systems. Systems have permeable boundaries, providing output and receiving input from their external environment. A system’s agents are interconnected, interacting in multiple ways; each agent influencing others and in turn being influenced by 33
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World Book of <strong>Family</strong> <strong>Medicine</strong> – European Edition 2015<br />
Joachim P Sturmberg, MD, PhD<br />
jp.sturmberg@gmail.com<br />
9 – Complexity and Primary Care<br />
Joachim P Sturmberg MD, PhD<br />
A/Prof of General Practice,<br />
Newcastle University, Newcastle<br />
- Australia<br />
Complexity comes from the Latin word complexus; com- “together” and plectere “to<br />
weave” or “braid”. By studying complexity, we aim to understand how things are<br />
connected, and how these interactions relate to one another.<br />
Complexity also entails a particular way of thinking, a change in world view, away<br />
from understanding the whole based on knowledge of its individual parts towards an<br />
appreciation that the parts exhibit different properties to those they display in the<br />
context of the whole. In complex science lingo; the whole is different and more than<br />
the sum of its parts (Fig. 1). Furthermore, the behaviour of system components varies<br />
depending on context; changing context may result in “unexpected” changes in the<br />
component’s and therefore the system’s behaviour [1].<br />
Fig 1: Gauss and Pareto distributions, the basis that define the key differences<br />
between simple and complex world views. Note: the long-tail frequency<br />
distribution and its log-log equivalent are superimposed – modified from West.<br />
(2010) Homeostasis and Gauss Statistics: barriers to understanding natural<br />
variability. J Eval Clin Pract. 16(3):403–8)<br />
Complex systems consist of many different parts (agents) contained within a<br />
boundary separating it from other systems. Hence every system is part of a suprasystem<br />
and itself contains many sub-systems. Systems have permeable boundaries,<br />
providing output and receiving input from their external environment. A system’s<br />
agents are interconnected, interacting in multiple ways; each agent influencing others and in turn being influenced by<br />
33