osborne

Sole Supply Agreement
For the supply of tools, tackle, janitorial & water
Working in partnership with
Lee Brothers

NATIONWIDE
FREE OF CHARGE
NEXT DAY DELIVERY
Applicable Monday to Friday for all orders placed before 5PM. No minimum value or quantity.

Lee Brothers
Contents Page
Introduction
Corporate Identity
• Objectives of the Service
• Conditions of the Service
• Overview
3
• Heat Sealed Logos
• Embriodery
10
Track Record & Ability to Supply
Online Ordering & Social Media
• Track Record
4
• Awards
• Case Studies
• Bespoke Ordering Platform
• Website
• Social Media
11
Dedicated Points of Contact
• Point of Contact for Ordering
Purposes
• National Sales Manager
• Orders & Deliveries
• Bespoke & Specialist Procurement
7
Monitoring Performance
• Management Reports
• Key Performance Indicators
• Account Reviews
12
Rebate
Policies
• Rebate Details
8
• Quality
• Health & Safety
• Sustainability
13
Training & Additional Support
Going The Extra Mile
• Toolbox Talks
• Bespoke Catalogues, Leaflets,
Posters & Flyers
9
• Summary
• Agreement & Signatories
14
Page [2]

Lee Brothers
Introduction
The purpose of this Sole Supply Agreement is to describe the key services
and quality standards we will provide to Osborne.
Objectives of the Service
• Lee Brothers will work with Osborne in a spirit of co-operation for the supply of Site Consumables (tools, tackle
and janitorial) and water supply.
• We aim to deliver our service effectively and efficiently in accordance with the specified needs and
expectations of both parties.
Overview
Lee Brothers currently supply Osborne with a wide variety of site consumables and water. We have worked
closely with Osborne for the last 15 years and have built up a true relationship and understanding of the core
business. Our flexibility enables us to react to any situation and ensure that the service each business receives is
paramount and appropriate to the specific business needs.
Lee Brothers are now part of the Bunzl Plc Group of companies, of who operate in many varied markets
throughout the globe. We have one depot/Head Office, ideally located in the West Midlands, giving us easy
access to the major road networks. With our central distribution hub and substantial stockholding, we can
maintain a fully tailored agreement to meet your specific requirements.
Our team of trained warehouse operatives and driver, work alongside our external courier. They ensure that all
orders are processed with the efficiency and professionalism that has helped make Lee Brothers one of the
leading suppliers of site consumables and water.
Lee Brothers, now part of a Multi-National organization, still carry our same core values. The business is headed
up by Kirstie Fish, Sales Director, who has twelve years experience with Lee Brothers and ensures that we still
operate with the same service and efficiency as always. We are large enough to deliver, but small enough to care.
We always go the extra mile for our customers.
Lee Brothers have a true family and team ethos, working together to provide the best possible customer service.
Our team are knowledgeable and experienced professionals who are suitably qualified to cater for the individual
needs of our customers.
Page [3]

Lee Brothers
Track Record & Ability to Supply
Track Record
Lee Brothers has in excess of 120 years experience and our team pride themselves on delivering
excellent service. Evidence of this is our recent award for supplier of the year for Willmott Dixon. We were up
against competitors such as; Travis Perkins, Speedy Hire & Taylor Maxwell and we are extremely proud of this
achievement.
We also support local & national charities and have sponsored customers projects. Lee Brothers support a
local children’s charity, Promise Dreams, which gives support to terminally ill children & their families.
Lee Brothers Awards
‘Supplier of the Year, 2014’ - Willmott Dixon
Supplier of the year 2014
Lee Brothers Awards
Page [4]

Lee Brothers
Track Record & Ability to Supply
Case Studies
Lee Brothers have many years of experience in supplying a diverse customer base in similar product usage
industries to that of Osborne’s.
We have supplied various tailored solutions to maintain and develop contracts with businesses such as
Willmott Dixon, Interserve, VINCI, Jackson Civils, Mclaren Group and many more, demonstrating wide
industry knowledge and giving Osborne’s confidence in our ability to maintain and supply with high levels
of service.
Please see below 4 case studies which outline our experience:
1
Mclaren’s
Buying Team identified that they wanted to reduce the number of suppliers
and to offer a good value but a comprehensive range of products. They were buying
their consumables, PPE and signage from 4 different companies. This resulted in differing
types of product, conflicting advice and support and a general confusion amongst the
site and office staff. Another factor identified by the management, was the miss-match of
product pricing and over-spending.
The product range was extensive but we worked alongside the customer to help them
identify a fit for purpose range of products and rationalize their product range, which in
turn delivered cost savings.
Lee Brothers representatives worked alongside manufacturers to carry out on site
toolbox talks and posters were produced to supplement the training.
Lee Brothers were awarded a contract in February 2012 as preferred supplier of PPE &
Consumables to Interserve. The initial contract ran until February 2014 and was extended for
an additional 2 years.
The contract was awarded with a focus on our capability to offer high levels of service, a
fully stocked core product range, dedicated points of contact and the sourcing of ‘specials.’
We also worked in partnership with Interserve to produce a bespoke catalogue at our own
expense which featured the contracted core range. This was undertaken in conjunction and
consultation with Interserve Buying & Health & Safety Teams.
Stock is held in volume by our warehouse, removing the need for panicky ordering as was
happening. These simple actions reduced procurement activity at site level, increased
moral and reduced transactional and product cost.
2
Page [5]

Lee Brothers
Track Record & Ability to Supply
3The previous incumbent had been supplying the customer for many years,
however, they could not deliver the service VINCI required. VINCI advised us their current
supplier had not got availability of stock and simply could not turn the garments
around fast enough.
From experience gained over many years with similar type contracts, we understand
that it is only by investing in stock and working with local suppliers that we are able to
offer excellent service.
Our logo operatives worked alongside our Sales Team and implemented a strategy to
ensure the customer received the correct products when required.
The feedback was that we had far exceeded expectations and had achieved far in
advance of what the customer had anticipated.
We have successfully retained Willmott Dixon’s business for the past 10 years. The spend
4
currently exceeds £1.5 million per annum and is for the supply of Welfare, PPE, Signage and
branded corporate clothing. We also supply to subcontractors operating on Willmott Dixon
sites, offering the provision of a third party rebate.
Willmott Dixon have just had a rebrand of their corporate clothing range and updated their
corporate catalogue.
As part of the implementation WD were provided with a choice of samples and various logo
options. Once a decision had been made by their Buying Team a system was put in place for
sites to order from us.
A PPE ordering form for the ‘new image’ site PPE was created and then bulk orders were placed.
Willmott Dixons designated Internal Sales Coordinators then worked with the suppliers, embroiderers and logo
operatives to fulfill orders.
Review meetings took place throughout, between Willmott Dixon and key members of our team which included
Sales Director, Sales Office Manager and Internal Sales Coordinator.
We recognise that dedicated Account Management is vital as this ensures that all participants of major contracts
enjoy a high level of attention and that contractual obligations are met.
Page [6]

Lee Brothers
Dedicated Points of Contact
Paul Hassell
Point of Contact for Ordering Purposes
For ordering purposes Osborne’s will have a single dedicated point of contact who will be Paul Hassell.
Paul’s Contact Details
Telephone: 01902 357942
Email: paulh@leebrothers.co.uk
Paul has been with Lee Brothers for 19 years and has a high degree
of knowledge and experience in the industry. As you know, Paul has
been your dedicated internal sales contact for the last 15 years, and
has an excellent working relationship with your team, both in the
office and out on site.
Dominic Wiley
National Sales Manager
Osborne’s will also have a dedicated National Sales Manager, Dominic Wiley who will maintain the account
externally. Dominic has been with Lee Brothers over 6 years and has over 15 years experience in the industry with
a wealth of knowledge that can be called upon to help you with any solution.
Emergency Out Of Hours Contacts Details
Kirstie Fish - Sales Director - Telephone: 07973 754448
Dominic Wiley - National Sales Manager - Telephone: 07525 668814
Orders & Deliveries
Sites can order by telephone, email or fax or by visiting our trade counter
Orders placed by 5pm will be delivered next day, free of charge, nationwide (Monday to Friday )
No minimum order value or quantity
Bespoke & Specialist Procurement
Lee Brothers are a true one stop shop.
Our specialist procurement team have worked with customers
to supply the likes of bespoke hi-vis vests, furniture, medical
equipment, white goods, gardening supplies & many more.
We can source
bespoke & special “items on request
”
Page [7]

Lee Brothers
Rebate
Rebate Details
A rebate will be in place for the 24 month duration, paid annually once an invoice has been received and all
outstanding payments for the period have been settled:
£0 - £249,999 – 3%
£250,000 - £349,999 – 4%
£350,000 - £499,999 – 5%
£500,000 + - 5.5%
3% 4% 5% 5.5%
£0 - £249,999 £250,000 - £349,999 £350,000 - £499,999 £500,000 +
Page [8]

Lee Brothers
Training & Additional Support
Toolbox Talks
Our External Sales Team are all fully trained on all site consumables, small tools, traffic management and PPE.
They have strong working relationships with leading manufacturers, should you require additional technical
advice, training or educational safety days.
We can offer basic training and tool box talks when requested in the following areas; head protection, eye wear,
hearing protection, respiratory, hand protection, hi-visibility and foot wear.
Bespoke Catalogues, Leaflets, Posters & Flyers
To back up company polices and health & safety requirements we can create corporate leaflets, flyers & posters
to educate staff.
Bespoke Catalogues & call off sheets can be created to rationalise products available and for ease of site ordering.
All Bespoke literature (catalogues, leaflets etc) will be free of charge to Osborne as part of this agreement.
Page [9]

Lee Brothers
“
We believe corporate
identity is important as it
is a reflection of your
company. We have a
corporate in house logo
service offering heat seal
graphic printing, as well as
offering both embroidery
and embossed helmets.
”
Page [10]

Lee Brothers
Online Ordering & Social Media
Bespoke Ordering Platform
We can offer a bespoke online ordering platform for Osborne, where employees will be supplied a
password to login. This gives your staff the ability to view their bespoke catalogue & pricing agreements, with
catalogue images and full technical specifications.
Website
You can visit our website on: www.leebrothers.co.uk
We also have an online catalogue which allows you to view all of our products online. You can visit it on:
www.leebrothers.co.uk/catalogue
Social Media
We are proud to say we engaging with our clients on Facebook, Twitter, Google +, Youtube and LinkedIn.
We keep you up to date with news and information relating to our industry and create informative and
educational Health & Safety Youtube videos. We have recently created product videos on VTECH Footwear,
Moldex Ear Defenders & respiratory masks.
Page [11]

Lee Brothers
Monitoring Performance
3500
3000
2500
2000
1500
1000
500
0
1 2 3
Management Reports
As part of Bunzl Group, we have recently installed a data base bespoke computer system, enabling us to
provide you with any type of report, for example by usage, by item, by site, by product, with the associated
values.
We can provide Osborne with management reports, all of which can be easily transferred into Excel or any
preferred format. All reports will be submitted in line with the agreement.
Key Performance Indicators
Lee Brothers are happy to agree Key Performance Indicators between Osborne and ourselves. KPI’s will be
measured regularly and areas for improvement will be identified and implemented.
Lee Brothers’ are proactive and we complete a variety of regular in house KPI’s so that a bench mark can be
established and targets met, ensuring service levels are exceeded.
We can offer many KPI’s such as:
Delivery analysis (OTIF).
Order fill rate and line fill rate.
Total Sales by sites, by volume, by product, by value.
Account Reviews
Lee Brothers are willing to undertake regular account reviews with Osborne at agreed
times and venues. Suggested quarterly meetings to be held between Osborne & Lee
Brothers. Monthly spend reports will be available to enable you to keep track of your rebate.
Page [12]

Lee Brothers
Policies
Quality
Lee Brothers are dedicated to a policy which ensures that our goods and
services at all times meet the Quality and Reliability requirements of its
customers, as well as any statutory and regulatory requirements. To fulfil
this policy, we have established an effective Quality Management System,
structured to the requirements of ISO 9001:2008.
Certifications
We are certified to
ISO:9001 and ISO:14001.
Health & Safety
As a major supplier of PPE, Site Consumables and Small Tools, Lee Brothers are very aware of our duties under
the Health and Safety at Work Act 1974.
We recognise the importance of Health & Safety and we always go the extra mile. As an example of Health &
Safety initiatives that set us apart from our competitors, we have implemented the following:
Designed and distributed Health & Safety campaign posters for our customers. This includes;
• Hand protection – ensuring the right glove for the right job.
• Eyewear protection – the major difference between specs and goggles.
Last Summer we launched a sun protection campaign, working alongside Deb. We know that HSE are heavily
focusing on Occupational Health so worked with our major clients to educate the importance of sun cream
and checking the UV levels on site.
Sustainability
Lee Brothers recognise the need for sustainable development and this is a high priority to us. We are a Gold
Member of the Supply Chain Sustainability School, of which we are tremendously proud. We feel that this
distinguishes us from other providers. We aim to maintain this status level and set targets and objectives for
the improvement of sustainability within our business.
We have also:
• Introduced a cardboard baler and recycling system for plastic and general waste.
• Carbon trust awareness posters are displayed through all locations.
• Electronic invoicing has replaced the majority of our paper format.
Page [13]

Lee Brothers
Going the Extra Mile
Lee Brothers strive to provide the best customer service. With Lee Brothers you are not just another customer,
you are ‘our’ customer and ‘our’ priority.
We believe our service is outstanding.
Most of all.....we always go the extra mile. Here is an example of this;
On Sunday 9th February 2014 I received a phone call from a customer requesting urgent help on the site in
Dawlish, Somerset. The flooding in that area had been extensive and the customer requested urgent help for
a site set up – asking what could we do?
On the Sunday Afternoon our Sales Office Manager, Mathew Marks, processed the order from home (using
our satellite service.) He and a colleague then travelled to the depot, picked and packed the whole large
order, ready for delivery.
We organised with our courier, for a driver to meet Mat at 5am on Monday 10th February – the order was
delivered before most of us had our first coffee!
This is what I believe sets us apart from ALL of our competitors and shows our full commitment to our
customers.
We trust that the above gives you confidence in Lee Brothers and our ability and desire to work in partnership
with your business and we would welcome the opportunity to answer any further questions that you may
have at any time.
Kind Regards
Kirstie Fish
Sales Director
07973754448
kirstiek@leebrothers.co.uk
Page [14]

Lee Brothers
Agreement & Signatories
Invoicing
Standard payment terms are 30 days end of month.
Lee Brothers currently operate the following invoicing facilities;
• Electronic Invoicing: - Automatic electronic invoicing
• Consolidated Invoicing - We have the facility to set up consolidated invoices per site on a monthly basis.
• Electronic Trading - Lee Brothers currently trade via COINS, TRADEX CAUSEWAY, TRADEX ACTIVE and our own in
house systems.
Conditions of the Service
• The contract is for a period of 24 months, from 1st January 2015 with a further 2 year rolling contract if
agreeable. Prices are to be valid for 12 months from 1st July 2015 and then reviewed between both parties.
• Rebate to be valid from 1st January 2015. Rebate for each year will be spend relating to 1st January -
31st December. It will be paid once an invoice has been received from Osborne, when all invoices have been
cleared for the year. Rebate can be paid by either BACS payment or cheque, whichever is preferred.
• End of contract bonus, after 4 years, of £25,000, if £1.5 mil spend is achieved.
• All changes or alterations to the contract, price list, or level of service must be agreed between the two parties.
• In the event of a dispute or difference of opinion, the parties shall use their reasonable endeavours and act in
good faith to resolve such dispute.
• Either party to give 2 months notice in writing to terminate contract
Signatories
Kirstie Fish
Sales Director
Lee Brothers Ltd
Date __________________
Andy Williams
Senior Buyer
Osborne
Date _________________
Page [15]

Lee Brothers
Lee Brothers
Working together with ...
Osborne
Page [16]

Lee Brothers, Spring Road, Lanesfield, Wolverhampton, West Midlands, WV4 6JT
Lee Brothers