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Sole Supply Agreement<br />
For the supply of tools, tackle, janitorial & water<br />
Working in partnership with<br />
Lee Brothers
NATIONWIDE<br />
FREE OF CHARGE<br />
NEXT DAY DELIVERY<br />
Applicable Monday to Friday for all orders placed before 5PM. No minimum value or quantity.
Lee Brothers<br />
Contents Page<br />
Introduction<br />
Corporate Identity<br />
• Objectives of the Service<br />
• Conditions of the Service<br />
• Overview<br />
3<br />
• Heat Sealed Logos<br />
• Embriodery<br />
10<br />
Track Record & Ability to Supply<br />
Online Ordering & Social Media<br />
• Track Record<br />
4<br />
• Awards<br />
• Case Studies<br />
• Bespoke Ordering Platform<br />
• Website<br />
• Social Media<br />
11<br />
Dedicated Points of Contact<br />
• Point of Contact for Ordering<br />
Purposes<br />
• National Sales Manager<br />
• Orders & Deliveries<br />
• Bespoke & Specialist Procurement<br />
7<br />
Monitoring Performance<br />
• Management Reports<br />
• Key Performance Indicators<br />
• Account Reviews<br />
12<br />
Rebate<br />
Policies<br />
• Rebate Details<br />
8<br />
• Quality<br />
• Health & Safety<br />
• Sustainability<br />
13<br />
Training & Additional Support<br />
Going The Extra Mile<br />
• Toolbox Talks<br />
• Bespoke Catalogues, Leaflets,<br />
Posters & Flyers<br />
9<br />
• Summary<br />
• Agreement & Signatories<br />
14<br />
Page [2]
Lee Brothers<br />
Introduction<br />
The purpose of this Sole Supply Agreement is to describe the key services<br />
and quality standards we will provide to Osborne.<br />
Objectives of the Service<br />
• Lee Brothers will work with Osborne in a spirit of co-operation for the supply of Site Consumables (tools, tackle<br />
and janitorial) and water supply.<br />
• We aim to deliver our service effectively and efficiently in accordance with the specified needs and<br />
expectations of both parties.<br />
Overview<br />
Lee Brothers currently supply Osborne with a wide variety of site consumables and water. We have worked<br />
closely with Osborne for the last 15 years and have built up a true relationship and understanding of the core<br />
business. Our flexibility enables us to react to any situation and ensure that the service each business receives is<br />
paramount and appropriate to the specific business needs.<br />
Lee Brothers are now part of the Bunzl Plc Group of companies, of who operate in many varied markets<br />
throughout the globe. We have one depot/Head Office, ideally located in the West Midlands, giving us easy<br />
access to the major road networks. With our central distribution hub and substantial stockholding, we can<br />
maintain a fully tailored agreement to meet your specific requirements.<br />
Our team of trained warehouse operatives and driver, work alongside our external courier. They ensure that all<br />
orders are processed with the efficiency and professionalism that has helped make Lee Brothers one of the<br />
leading suppliers of site consumables and water.<br />
Lee Brothers, now part of a Multi-National organization, still carry our same core values. The business is headed<br />
up by Kirstie Fish, Sales Director, who has twelve years experience with Lee Brothers and ensures that we still<br />
operate with the same service and efficiency as always. We are large enough to deliver, but small enough to care.<br />
We always go the extra mile for our customers.<br />
Lee Brothers have a true family and team ethos, working together to provide the best possible customer service.<br />
Our team are knowledgeable and experienced professionals who are suitably qualified to cater for the individual<br />
needs of our customers.<br />
Page [3]
Lee Brothers<br />
Track Record & Ability to Supply<br />
Track Record<br />
Lee Brothers has in excess of 120 years experience and our team pride themselves on delivering<br />
excellent service. Evidence of this is our recent award for supplier of the year for Willmott Dixon. We were up<br />
against competitors such as; Travis Perkins, Speedy Hire & Taylor Maxwell and we are extremely proud of this<br />
achievement.<br />
We also support local & national charities and have sponsored customers projects. Lee Brothers support a<br />
local children’s charity, Promise Dreams, which gives support to terminally ill children & their families.<br />
Lee Brothers Awards<br />
‘Supplier of the Year, 2014’ - Willmott Dixon<br />
Supplier of the year 2014<br />
Lee Brothers Awards<br />
Page [4]
Lee Brothers<br />
Track Record & Ability to Supply<br />
Case Studies<br />
Lee Brothers have many years of experience in supplying a diverse customer base in similar product usage<br />
industries to that of Osborne’s.<br />
We have supplied various tailored solutions to maintain and develop contracts with businesses such as<br />
Willmott Dixon, Interserve, VINCI, Jackson Civils, Mclaren Group and many more, demonstrating wide<br />
industry knowledge and giving Osborne’s confidence in our ability to maintain and supply with high levels<br />
of service.<br />
Please see below 4 case studies which outline our experience:<br />
1<br />
Mclaren’s<br />
Buying Team identified that they wanted to reduce the number of suppliers<br />
and to offer a good value but a comprehensive range of products. They were buying<br />
their consumables, PPE and signage from 4 different companies. This resulted in differing<br />
types of product, conflicting advice and support and a general confusion amongst the<br />
site and office staff. Another factor identified by the management, was the miss-match of<br />
product pricing and over-spending.<br />
The product range was extensive but we worked alongside the customer to help them<br />
identify a fit for purpose range of products and rationalize their product range, which in<br />
turn delivered cost savings.<br />
Lee Brothers representatives worked alongside manufacturers to carry out on site<br />
toolbox talks and posters were produced to supplement the training.<br />
Lee Brothers were awarded a contract in February 2012 as preferred supplier of PPE &<br />
Consumables to Interserve. The initial contract ran until February 2014 and was extended for<br />
an additional 2 years.<br />
The contract was awarded with a focus on our capability to offer high levels of service, a<br />
fully stocked core product range, dedicated points of contact and the sourcing of ‘specials.’<br />
We also worked in partnership with Interserve to produce a bespoke catalogue at our own<br />
expense which featured the contracted core range. This was undertaken in conjunction and<br />
consultation with Interserve Buying & Health & Safety Teams.<br />
Stock is held in volume by our warehouse, removing the need for panicky ordering as was<br />
happening. These simple actions reduced procurement activity at site level, increased<br />
moral and reduced transactional and product cost.<br />
2<br />
Page [5]
Lee Brothers<br />
Track Record & Ability to Supply<br />
3The previous incumbent had been supplying the customer for many years,<br />
however, they could not deliver the service VINCI required. VINCI advised us their current<br />
supplier had not got availability of stock and simply could not turn the garments<br />
around fast enough.<br />
From experience gained over many years with similar type contracts, we understand<br />
that it is only by investing in stock and working with local suppliers that we are able to<br />
offer excellent service.<br />
Our logo operatives worked alongside our Sales Team and implemented a strategy to<br />
ensure the customer received the correct products when required.<br />
The feedback was that we had far exceeded expectations and had achieved far in<br />
advance of what the customer had anticipated.<br />
We have successfully retained Willmott Dixon’s business for the past 10 years. The spend<br />
4<br />
currently exceeds £1.5 million per annum and is for the supply of Welfare, PPE, Signage and<br />
branded corporate clothing. We also supply to subcontractors operating on Willmott Dixon<br />
sites, offering the provision of a third party rebate.<br />
Willmott Dixon have just had a rebrand of their corporate clothing range and updated their<br />
corporate catalogue.<br />
As part of the implementation WD were provided with a choice of samples and various logo<br />
options. Once a decision had been made by their Buying Team a system was put in place for<br />
sites to order from us.<br />
A PPE ordering form for the ‘new image’ site PPE was created and then bulk orders were placed.<br />
Willmott Dixons designated Internal Sales Coordinators then worked with the suppliers, embroiderers and logo<br />
operatives to fulfill orders.<br />
Review meetings took place throughout, between Willmott Dixon and key members of our team which included<br />
Sales Director, Sales Office Manager and Internal Sales Coordinator.<br />
We recognise that dedicated Account Management is vital as this ensures that all participants of major contracts<br />
enjoy a high level of attention and that contractual obligations are met.<br />
Page [6]
Lee Brothers<br />
Dedicated Points of Contact<br />
Paul Hassell<br />
Point of Contact for Ordering Purposes<br />
For ordering purposes Osborne’s will have a single dedicated point of contact who will be Paul Hassell.<br />
Paul’s Contact Details<br />
Telephone: 01902 357942<br />
Email: paulh@leebrothers.co.uk<br />
Paul has been with Lee Brothers for 19 years and has a high degree<br />
of knowledge and experience in the industry. As you know, Paul has<br />
been your dedicated internal sales contact for the last 15 years, and<br />
has an excellent working relationship with your team, both in the<br />
office and out on site.<br />
Dominic Wiley<br />
National Sales Manager<br />
Osborne’s will also have a dedicated National Sales Manager, Dominic Wiley who will maintain the account<br />
externally. Dominic has been with Lee Brothers over 6 years and has over 15 years experience in the industry with<br />
a wealth of knowledge that can be called upon to help you with any solution.<br />
Emergency Out Of Hours Contacts Details<br />
Kirstie Fish - Sales Director - Telephone: 07973 754448<br />
Dominic Wiley - National Sales Manager - Telephone: 07525 668814<br />
Orders & Deliveries<br />
Sites can order by telephone, email or fax or by visiting our trade counter<br />
Orders placed by 5pm will be delivered next day, free of charge, nationwide (Monday to Friday )<br />
No minimum order value or quantity<br />
Bespoke & Specialist Procurement<br />
Lee Brothers are a true one stop shop.<br />
Our specialist procurement team have worked with customers<br />
to supply the likes of bespoke hi-vis vests, furniture, medical<br />
equipment, white goods, gardening supplies & many more.<br />
We can source<br />
bespoke & special “items on request<br />
”<br />
Page [7]
Lee Brothers<br />
Rebate<br />
Rebate Details<br />
A rebate will be in place for the 24 month duration, paid annually once an invoice has been received and all<br />
outstanding payments for the period have been settled:<br />
£0 - £249,999 – 3%<br />
£250,000 - £349,999 – 4%<br />
£350,000 - £499,999 – 5%<br />
£500,000 + - 5.5%<br />
3% 4% 5% 5.5%<br />
£0 - £249,999 £250,000 - £349,999 £350,000 - £499,999 £500,000 +<br />
Page [8]
Lee Brothers<br />
Training & Additional Support<br />
Toolbox Talks<br />
Our External Sales Team are all fully trained on all site consumables, small tools, traffic management and PPE.<br />
They have strong working relationships with leading manufacturers, should you require additional technical<br />
advice, training or educational safety days.<br />
We can offer basic training and tool box talks when requested in the following areas; head protection, eye wear,<br />
hearing protection, respiratory, hand protection, hi-visibility and foot wear.<br />
Bespoke Catalogues, Leaflets, Posters & Flyers<br />
To back up company polices and health & safety requirements we can create corporate leaflets, flyers & posters<br />
to educate staff.<br />
Bespoke Catalogues & call off sheets can be created to rationalise products available and for ease of site ordering.<br />
All Bespoke literature (catalogues, leaflets etc) will be free of charge to Osborne as part of this agreement.<br />
Page [9]
Lee Brothers<br />
“<br />
We believe corporate<br />
identity is important as it<br />
is a reflection of your<br />
company. We have a<br />
corporate in house logo<br />
service offering heat seal<br />
graphic printing, as well as<br />
offering both embroidery<br />
and embossed helmets.<br />
”<br />
Page [10]
Lee Brothers<br />
Online Ordering & Social Media<br />
Bespoke Ordering Platform<br />
We can offer a bespoke online ordering platform for Osborne, where employees will be supplied a<br />
password to login. This gives your staff the ability to view their bespoke catalogue & pricing agreements, with<br />
catalogue images and full technical specifications.<br />
Website<br />
You can visit our website on: www.leebrothers.co.uk<br />
We also have an online catalogue which allows you to view all of our products online. You can visit it on:<br />
www.leebrothers.co.uk/catalogue<br />
Social Media<br />
We are proud to say we engaging with our clients on Facebook, Twitter, Google +, Youtube and LinkedIn.<br />
We keep you up to date with news and information relating to our industry and create informative and<br />
educational Health & Safety Youtube videos. We have recently created product videos on VTECH Footwear,<br />
Moldex Ear Defenders & respiratory masks.<br />
Page [11]
Lee Brothers<br />
Monitoring Performance<br />
3500<br />
3000<br />
2500<br />
2000<br />
1500<br />
1000<br />
500<br />
0<br />
1 2 3<br />
Management Reports<br />
As part of Bunzl Group, we have recently installed a data base bespoke computer system, enabling us to<br />
provide you with any type of report, for example by usage, by item, by site, by product, with the associated<br />
values.<br />
We can provide Osborne with management reports, all of which can be easily transferred into Excel or any<br />
preferred format. All reports will be submitted in line with the agreement.<br />
Key Performance Indicators<br />
Lee Brothers are happy to agree Key Performance Indicators between Osborne and ourselves. KPI’s will be<br />
measured regularly and areas for improvement will be identified and implemented.<br />
Lee Brothers’ are proactive and we complete a variety of regular in house KPI’s so that a bench mark can be<br />
established and targets met, ensuring service levels are exceeded.<br />
We can offer many KPI’s such as:<br />
Delivery analysis (OTIF).<br />
Order fill rate and line fill rate.<br />
Total Sales by sites, by volume, by product, by value.<br />
Account Reviews<br />
Lee Brothers are willing to undertake regular account reviews with Osborne at agreed<br />
times and venues. Suggested quarterly meetings to be held between Osborne & Lee<br />
Brothers. Monthly spend reports will be available to enable you to keep track of your rebate.<br />
Page [12]
Lee Brothers<br />
Policies<br />
Quality<br />
Lee Brothers are dedicated to a policy which ensures that our goods and<br />
services at all times meet the Quality and Reliability requirements of its<br />
customers, as well as any statutory and regulatory requirements. To fulfil<br />
this policy, we have established an effective Quality Management System,<br />
structured to the requirements of ISO 9001:2008.<br />
Certifications<br />
We are certified to<br />
ISO:9001 and ISO:14001.<br />
Health & Safety<br />
As a major supplier of PPE, Site Consumables and Small Tools, Lee Brothers are very aware of our duties under<br />
the Health and Safety at Work Act 1974.<br />
We recognise the importance of Health & Safety and we always go the extra mile. As an example of Health &<br />
Safety initiatives that set us apart from our competitors, we have implemented the following:<br />
Designed and distributed Health & Safety campaign posters for our customers. This includes;<br />
• Hand protection – ensuring the right glove for the right job.<br />
• Eyewear protection – the major difference between specs and goggles.<br />
Last Summer we launched a sun protection campaign, working alongside Deb. We know that HSE are heavily<br />
focusing on Occupational Health so worked with our major clients to educate the importance of sun cream<br />
and checking the UV levels on site.<br />
Sustainability<br />
Lee Brothers recognise the need for sustainable development and this is a high priority to us. We are a Gold<br />
Member of the Supply Chain Sustainability School, of which we are tremendously proud. We feel that this<br />
distinguishes us from other providers. We aim to maintain this status level and set targets and objectives for<br />
the improvement of sustainability within our business.<br />
We have also:<br />
• Introduced a cardboard baler and recycling system for plastic and general waste.<br />
• Carbon trust awareness posters are displayed through all locations.<br />
• Electronic invoicing has replaced the majority of our paper format.<br />
Page [13]
Lee Brothers<br />
Going the Extra Mile<br />
Lee Brothers strive to provide the best customer service. With Lee Brothers you are not just another customer,<br />
you are ‘our’ customer and ‘our’ priority.<br />
We believe our service is outstanding.<br />
Most of all.....we always go the extra mile. Here is an example of this;<br />
On Sunday 9th February 2014 I received a phone call from a customer requesting urgent help on the site in<br />
Dawlish, Somerset. The flooding in that area had been extensive and the customer requested urgent help for<br />
a site set up – asking what could we do?<br />
On the Sunday Afternoon our Sales Office Manager, Mathew Marks, processed the order from home (using<br />
our satellite service.) He and a colleague then travelled to the depot, picked and packed the whole large<br />
order, ready for delivery.<br />
We organised with our courier, for a driver to meet Mat at 5am on Monday 10th February – the order was<br />
delivered before most of us had our first coffee!<br />
This is what I believe sets us apart from ALL of our competitors and shows our full commitment to our<br />
customers.<br />
We trust that the above gives you confidence in Lee Brothers and our ability and desire to work in partnership<br />
with your business and we would welcome the opportunity to answer any further questions that you may<br />
have at any time.<br />
Kind Regards<br />
Kirstie Fish<br />
Sales Director<br />
07973754448<br />
kirstiek@leebrothers.co.uk<br />
Page [14]
Lee Brothers<br />
Agreement & Signatories<br />
Invoicing<br />
Standard payment terms are 30 days end of month.<br />
Lee Brothers currently operate the following invoicing facilities;<br />
• Electronic Invoicing: - Automatic electronic invoicing<br />
• Consolidated Invoicing - We have the facility to set up consolidated invoices per site on a monthly basis.<br />
• Electronic Trading - Lee Brothers currently trade via COINS, TRADEX CAUSEWAY, TRADEX ACTIVE and our own in<br />
house systems.<br />
Conditions of the Service<br />
• The contract is for a period of 24 months, from 1st January 2015 with a further 2 year rolling contract if<br />
agreeable. Prices are to be valid for 12 months from 1st July 2015 and then reviewed between both parties.<br />
• Rebate to be valid from 1st January 2015. Rebate for each year will be spend relating to 1st January -<br />
31st December. It will be paid once an invoice has been received from Osborne, when all invoices have been<br />
cleared for the year. Rebate can be paid by either BACS payment or cheque, whichever is preferred.<br />
• End of contract bonus, after 4 years, of £25,000, if £1.5 mil spend is achieved.<br />
• All changes or alterations to the contract, price list, or level of service must be agreed between the two parties.<br />
• In the event of a dispute or difference of opinion, the parties shall use their reasonable endeavours and act in<br />
good faith to resolve such dispute.<br />
• Either party to give 2 months notice in writing to terminate contract<br />
Signatories<br />
Kirstie Fish<br />
Sales Director<br />
Lee Brothers Ltd<br />
Date __________________<br />
Andy Williams<br />
Senior Buyer<br />
Osborne<br />
Date _________________<br />
Page [15]
Lee Brothers<br />
Lee Brothers<br />
Working together with ...<br />
Osborne<br />
Page [16]
Lee Brothers, Spring Road, Lanesfield, Wolverhampton, West Midlands, WV4 6JT<br />
Lee Brothers