OFFER DOCUMENT

Prudential ICICI Mutual Fund
SECTION VI
OTHER MATTERS
a) UNIT HOLDER GRIEVANCES REDRESSAL MECHANISM
Investor grievances/ correspondences are normally received at AMC office or at the Customer Service Centres or directly
by the Registrar. All grievances/ correspondence/ requests are forwarded to the Registrar for necessary action. The
complaints/ correspondence is closely followed up with the Registrar to ensure timely redressal and prompt investor
service. Given below is the complaint history for the last three fiscal years:
ICICI Premier ICICI Power #
01/04/2000 to 31/03/2001
Complaints/ Requests received during the period 4549 2491
Redressed during the period 4545 2485
Pending 4 6
01/04/2001 to 31/03/2002
Complaints/ Requests received during the period 1011 1209#
Redressed during the period 1011 1215#
Pending as on March 31, 2002 4 Nil
01/04/2002 to 31/03/2003
Complaints/ Requests received during the period 700 Not applicable
Redressed during the period 699 Not applicable
Pending as on March 31, 2003 5 Not applicable
01/04/2003 to 31/08/2003
Complaints/ Requests received during the period 258 Not applicable
Redressed during the period 253 Not applicable
Pending as on August 31, 2003 10 Not applicable
# Status reported till the Record Date of Conversion. Name changed to Prudential ICICI Power with effect from September
27, 2001. The status on investor complaints consequent to conversion is reported separately.
The above two funds were launched in 1994. . ICICI Power has been converted in to an open-ended fund w.e.f. September
27, 2001. Consequent to conversion its name is changed to Prudential ICICI Power. Further, ICICI Premier was rolled over
for a further period of 5 years in February 1999 and is open for repurchase w.e.f. February 7, 2001. The pending investor
complaints / requests pertain to, inter-alia, Issue of duplicate certificates, non receipt of certificates, non receipt of
redemption/dividend warrants, revalidation of dividend warrants, name correction, change of address of the Unitholder,
registration of death cases, registration of Power of Attorney, transfer/transmission of Units etc. All investor grievances
are normally redressed within a period of 15 days of their receipt, subject to the information furnished by the Unitholder
is complete and accurate. If such information is not provided/not available with the Registrars to the above Schemes, the
matter is further followed up with the investors. Investor complaints are continuously monitored with the Registrar to
the Schemes.
The details relating to the fifteen open ended schemes launched by the Fund are as under:
Data relating to the period July 1998 to August 31, 2003
Scheme Complaints Complaints Complaints
Received redressed pending
Prudential ICICI Growth Plan 499 499 Nil
Prudential ICICI Income Plan 997 997 Nil
Prudential ICICI Liquid Plan 148 148 Nil
Prudential ICICI FMCG Fund 402 402 Nil
Prudential ICICI Tax Plan 394 394 Nil
Prudential ICICI Gilt Fund 129 129 Nil
Prudential ICICI Balanced Fund 478 478 Nil
Prudential ICICI Technology Fund 1983 1983 Nil
Prudential ICICI Monthly Income Plan 108 108 Nil
Prudential ICICI Fixed Monthly Plan 17 17 Nil
Prudential ICICI Child Care Plan 173 173 Nil
Prudential ICICI Power 126 126 Nil
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