OFFER DOCUMENT

Prudential ICICI Mutual Fund
SECTION V
UNITHOLDERS RIGHTS & SERVICES
a) Investor Services
The Fund believes in providing the investors with a superior service to make the investors’ experience in dealing with the
Fund an efficient and satisfactory one. In order to achieve these goals, the Fund will endeavor to continuously establish
and upgrade systems to handle transactions efficiently and resolve any investor grievances promptly.
b) Ease of Transactions
The Fund intends to make every transaction for the investor a simple and convenient one. The Fund plans to provide the
following services:-
i) Customer Service Centres in major metros
The AMC presently has Customer Service Centres in five main cities and various other cities the details in respect of
which are stated on the last page of this Offer Document. Over a period of time, the AMC will endeavour to add
further Customer Service Centres and/or sales offices in other cities. Unitholders can go to these Service Centres /
Sales Offices for enquiries and transactions during business hours.
ii) Process transactions in a timely manner
Under the Regulations, the Fund/ the Registrar / AMC shall despatch to the Unitholders the dividend warrants within
thirty days of the date of declaration of dividend and the redemption proceeds within ten Business Days from the
date of acceptance / deemed acceptance of the request for redemption or repurchase proceeds, as the case may be.
Under normal circumstances, the Fund will endeavor to complete all monetary transactions within three Business
Days from the date of acceptance of a transaction request at the Customer Service Centres. Ordinarily, non-monetary
transactions or requests will be processed, (with the exception of issue of Unit certificates) within 7 (seven) Business
Days.
Investors should note that completion of monetary/ non-monetary transactions within 3 / 7 Business Days as indicated
above would be done on “best efforts” basis and completion of all such transactions are subject to the time limits
as prescribed under the Regulations.
c) Problem Resolution
The Fund will follow-up with Customer Service Centres and Registrar on complaints and enquiries received from investors
for resolving them promptly.
For this purpose, Mr. Gautam Guha has been appointed the Investor Relations Officer. He can be contacted at the Corporate
Office of the AMC. The address and phone numbers are :
Construction House, Ground Floor,
Walchand Hirachand Marg,
Ballard Estate, Mumbai 400 001
Phone: (91)(22) 2679676/ 2697989
Fax : (91)(22) 2695933
e-mail: enquiry@pruicici.com
d) Information about the Scheme
The Fund will publish an abridged summary of an audited annual report of the Scheme, as on March 31 of each year,
through an advertisement and an abridged scheme wise annual report shall be mailed to all Unitholders, not later than
six months from March 31 of each year. The abridged annual report shall contain such details as are required under the
Regulations.
The Fund shall before the expiry of one month from the close of each half year, that is as on March 31 and September
30, publish its unaudited financial results in one English daily newspaper circulating all India and in a newspaper published
in the language of the region where the Head Office of the Fund is situated and update the same on AMC’s website at
www.pruicici.com within 30 days and 60 days in two different formats prescribed in terms of SEBI’s circular dated April
20, 2001 and on AMFI web site (www.amfiindia.com) before the expiry of one month from the close of each half-year, in
the prescribed format.
Further, the Fund shall also disclose the half-yearly scheme portfolios on its web site at www.pruicici.com and on AMFI
web site (www.amfiindia.com) in the prescribed format before the expiry of one month from the close of each half-year.
The AMC will disclose the NAV of each Plan on every Business Day.
The Fund shall before the expiry of one month from the close of each half year (31 st March and 30 th September) send to
the Unitholders a complete statement of Plan’s portfolios or if such statement is not sent to the Unitholders, it will be
published by way of an advertisement in one English daily circulating in the whole of India and in a newspaper published
in the language of the region where the head office of the mutual fund is situated.
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