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MASTER’S THESIS

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Master thesis: sport spectator preferences<br />

process. Research could provide evidence that quality, value and satisfaction<br />

directly influence behavioral intentions (Cronin, Brady & Hult, 2000). Interesting<br />

on the study of Cronin, Brady & Hult (2000) is that sample testing in study 1 is<br />

composed of the industry sectors: spectator sports (n= 401), participations sports<br />

(n=396) and entertainment (n=450). The path between service value, service<br />

quality, satisfaction, sacrifice and behavioral intentions is similar to results of<br />

study 2 (health care, long distance carriers, fast food). According to this study<br />

sport manager can transfer a high importance of service value and service quality<br />

for sport events in order to satisfy athletes and spectators as consumers. Consumer<br />

values can be analyses by means-end chains (Oliver, 1999, p. 60).<br />

2.3 Research questions and hypothesis<br />

Entrance problem of this research field were explained by the magic rectangle.<br />

For judo sport managers there are some problems in the fields sport, media,<br />

spectator and economy. The economy has a deep impact to the field sport and is<br />

a very important for stakeholders like judo clubs and associations. Revenues<br />

from sponsors, media and spectators are necessary to maintain the real goal.<br />

The real goal for the German Judo Association is to organize the professional<br />

competition sport. High performance in German judo competition sport is in turn<br />

important to gain revenues from German judo club members, because professional<br />

competition sport is a key to gain public interest. Public interest is a problem<br />

for the judo sport in Germany. As individual “border sport” (means not being<br />

a sport with high public and media interest) it is difficult to gain revenues from<br />

sponsors and interest from media. On the other hand low media interest means<br />

low public broadcasting to potential judo consumers. The research questions on<br />

a macro level are:<br />

How can the German judo association run out the “vicious circle” inside<br />

the magic rectangle?<br />

How can the German judo association create more interest for the stakeholder<br />

sponsors, media and spectators to gain more revenuers?<br />

The study tries to deliver a first input on the micro level to answer the questions<br />

on the macro level. Starting point for research are spectator preferences to gain<br />

more information about this problem field inside the magic rectangle. Sport spec-<br />

Theoretical foundation of sport spectators and event experience page 36

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