ZAKŁAD ENERGETYCZNY ŁÓDŹ-TEREN S.A

Klienci / Customers
Struktura iloœciowa sprzeda¿y energii elektrycznej w proc., w latach 2003-2004
Quantitative sales structure for electric power in 2003-2004 (%)
Sprzeda¿ i dostawa energii elektrycznej poszczególnym grupom odbiorców
Sale and supply of electric power to single consumer groups
Grupy taryfowe Charakter odbioru IloϾ energii w MWh
Tariff groups Type of consumer Quantity of power in MWh
Grupy taryfowe A
A tariff groups
Grupy taryfowe B
B tariff groups
2 0 0 3 r . 2 0 0 4 r .
przemysł zasilany z sieci WN
industry supplied by high voltage network
1 155 456 1 002 459
przemysł zasilany z sieci SN
1 413 568
industry supplied by medium voltage network
1 472 344
Grupy taryfowe C
odb. zasilani z sieci nn
(handel, usługi, rzemiosło)
C tariff groups
low voltage reception
(trade, services, craft)
Grupa taryfowa R odbiorcy ryczałtowi
R tariff group
bulk consumers
Razem odbiorcy przemysłowi
Total industrial consumers
odbiorcy indywidualni
Grupy taryfowe G
w lokalach mieszkalnych
individual consumers -
G tariff groups
households
Ogółem sprzedaż dla odbiorców taryfowych
Total sales to tariff consumers
Energia dostarczona do odbiorców korzystających z TPA
Power supplied to consumers using TPA
Razem energia dostarczona odbiorcom końcowym
Total power supplied to end users
603 295 607 124
257 304
3 172 576 3 082 231
958 439 962 409
4 131 015 4 044 640
33 211 81 947
4 164 226 4 126 587
In 2004 The ZEŁ-T S.A. Power Company carried out
purchase and sales, as well as transmission and
distribution of power for 592,530 end users, compared
to 2003 the number of our customers
increased by 2,439. In 2004 we sold 4,045 GWh of
electric power.
Industrial consumers supplied by the medium
and low voltage network, increased by 579 compared
to 2003, and the number of household consumers increased
by 1,860. In the course of 2004, industrial customers
supplied by the medium voltage network decreased
by 70 and contracts were signed with 115 new
recipients. Among the newly-gained consumers there
are companies which receive large quantities of electric
power, billed in three time zones. In the B23 tariff
group, related to the biggest consumers, the Company
signed contracts with 45 enterprises in 2004, which
can be seen as proof of economic development in the
łódzkie voivodship.
That is why initiatives were continued aiming at
the improvement of service quality for our customers.
We implemented the SELEN billing system. Caring
for the improvement of service quality, we managed to
merge the spatial information system and the billing
system. As a result, our employees can quickly reach
any data concerning the customer in order to solve
problems more quickly. The speed in which this data
can be made available is particularly important as far
as integral and fast customer service is concerned.
In early September 2004, the customers of
ZEŁ-T S.A. could settle their payments for electric current
not only in Customer Service Offices, at the post office
or at the bank, but also while shopping in your local
grocery shop or supermarket, thanks to cash payment
servicing via the Moje Rachunki (My Bills) network.
Between 2004 and 2005 ZEŁ-T S.A. inaugurated
an on-line Customer Service Desk and implemented
a Customer Relationship Management system.
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