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Estonian Human Development Report

Estonian Human Development Report - Eesti Koostöö Kogu

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Figure 5.3.3. Comparison of types of Internet users<br />

in terms of ten of the most popular online activities<br />

(differences compared to the average)<br />

Using an online banking solution<br />

Communicating with friends<br />

Active, versatile Internet user<br />

Entertainment oriented active Internet user<br />

Practical work oriented Internet user<br />

Practical information oriented small-scale Internet user<br />

Entertainment and communication oriented small-scale Internet user<br />

Small-scale Internet user<br />

-1.50 -1.00 -0.50 0.00 0.50 1.00 1.50<br />

Searching for practical information (weather, timetables, contact information)<br />

Searching for information connected to work and studies<br />

Using e-services (tax board, forms, citizens’ portal, etc.)<br />

Searching for entertainment (games, music, films)<br />

Reading online newspapers and information portals (Delfi, etc.)<br />

Searching for information on jobs, accommodation, tourism, etc.<br />

Using online databases (libraries, data banks, etc.)<br />

Source: Mina. Maailm. Meedia 2008<br />

Figure 5.3.4. When did you last use the Internet?<br />

(percentage of user type)<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

Active, versatile<br />

Internet user<br />

96<br />

4<br />

2<br />

Entertainment<br />

oriented active<br />

Internet user<br />

98<br />

4<br />

Practical work<br />

oriented Internet<br />

user<br />

96<br />

82<br />

16<br />

2<br />

75<br />

21<br />

4<br />

1<br />

Practical<br />

information oriented<br />

small-scale Internet<br />

user<br />

Entertainment and<br />

communication<br />

oriented small-scale<br />

Internet user<br />

Source: Mina. Maailm. Meedia 2008<br />

Small-scale<br />

Internet user<br />

39<br />

43<br />

14<br />

4<br />

All Internet users<br />

84<br />

12<br />

2<br />

1<br />

Today,<br />

yesterday<br />

Last<br />

week<br />

Last<br />

month<br />

Last six<br />

months<br />

information and entertainment – have remained the same. It<br />

is important, however, that one or the other type of Internet<br />

use dominates in the case of individual respondents and there<br />

is evidence of the development of different practices of use.<br />

Types of Internet users<br />

In order to analyze the implementation of digital opportunities<br />

and to improve our understanding of the stratification,<br />

it is important to take a closer look at what people do<br />

on the Internet. We have gathered data on types of Internet<br />

users over a period of time dating back to the Mina.<br />

Maailm. Meedia survey conducted in 2002. The use of cluster<br />

analysis has revealed six main types of Internet users,<br />

which have remained relatively consistent over the course<br />

of various surveys. In general, the types can be divided into<br />

two – three types of more active Internet users, on the one<br />

hand (varied use, practical and pragmatic informationbased<br />

use, entertainment and communication-oriented<br />

use) and, on the other hand, three types of more passive<br />

Internet users. These types include users oriented towards<br />

information and entertainment as well as small-scale users<br />

who come into contact with the Internet so rarely that it is<br />

impossible to distinguish clearly developed practices of use.<br />

Figure 5.3.3. provides an overview of the online activities<br />

of the types of users, comparing their frequency of engagement<br />

in ten of the most popular activities.<br />

Active, versatile Internet users (14% of all Internet users)<br />

are more active with regard to all manners of Internet use<br />

compared to the other groups. For them, the Internet is an<br />

environment where they satisfy their need for information,<br />

entertainment, belonging and participating (Figure 5.3.3.).<br />

This type includes a greater proportion of women, people<br />

aged 20–39, and people with a higher education.<br />

Entertainment-oriented active Internet users (20%)<br />

concentrate mainly on searching for entertainment,<br />

watching/listening to TV and radio shows on the Internet,<br />

and also on the consumption of culture. This type of user<br />

is generally active, however, and tends to search for information<br />

and use the Internet for gaining access to practical<br />

services if necessary. This user type includes people who<br />

consider it important to participate in blogs and forums.<br />

The largest number of Internet users of this type belongs<br />

among the 15–29 age group, with the Russian-speaking<br />

population being represented slightly more among the<br />

entertainment-oriented active users.<br />

Practical work-related Internet users (22%) focus primarily<br />

on information and practical activities, in addition<br />

to being significantly more active than average in using<br />

e-services. Their online communication is mainly workrelated<br />

and considerably less personal than that of the<br />

average Internet user. They also search for significantly<br />

less entertainment than the average Internet user. This<br />

group is dominated by women, people aged 30–49, people<br />

with a higher education, and members of the <strong>Estonian</strong>speaking<br />

population. In addition, people belonging to this<br />

type are more likely to have an average or high income.<br />

The largest group among the passive Internet users<br />

comprises the practical information-oriented small-scale<br />

Internet users (20%). Their Internet use is characterized by<br />

a somewhat higher than average use of information and<br />

slightly higher than average use of online banking solutions.<br />

At the same time, the variety of their online activities<br />

is somewhat larger than that of the next user type. This<br />

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