FSA Annual Report 2006/07 - Better Regulation Ltd
FSA Annual Report 2006/07 - Better Regulation Ltd
FSA Annual Report 2006/07 - Better Regulation Ltd
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40<br />
Section three – Improving our business capability and effectiveness<br />
<strong>FSA</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2006</strong>/<strong>07</strong><br />
Service standards<br />
Chart 3.1: Performance against service standards<br />
We are committed to improving our<br />
service to firms, consumers and<br />
other stakeholders. Our service<br />
standards apply to all aspects of our<br />
work including replying to<br />
correspondence, answering the<br />
telephones in our Contact Centres<br />
and regulatory decisions. We publish<br />
a twice-yearly account of our<br />
performance against our service<br />
standards on our website and in<br />
October <strong>2006</strong> we improved the<br />
format to make it easier to<br />
understand. During the year we<br />
continued to see an improvement in<br />
all the areas of our service that we<br />
measure (see Chart 3.1).<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
0%<br />
Met (100%)<br />
Not Met (>90%)<br />
Not Met (