DIABETES ACTION PLAN 2010

DIABETES ACTION PLAN 2010
QUALITY CARE FOR DIABETES IN SCOTLAND
The diabetes Managed Clinical Networks are responsible for co-ordinating educational
and training initiatives for staff to ensure professionals are equipped to deliver the range of
clinical services across the Network both in the community and in specialist practice. This
can range from the delivery of highly specialist services such as treatment with continuous
subcutaneous insulin infusion (CSII) to the management of diabetes by non-specialist staff
in care homes. The diabetes Managed Clinical Networks need to strengthen local
infrastructure and co-ordination to ensure that opportunities for professionals are
optimised and match patient need. This should include training in working cross-culturally.
As partners in the care of people with diabetes, clinicians will have the active listening skills
and abilities needed to ensure that care and the implementation of guidance such as
SIGN Guideline 116 are designed to support the person living with diabetes. The
Consultation and Relational Empathy (CARE) measure which is being developed as an
integral part of the Quality Strategy assesses how empathetic and person-centred a
clinician’s consultation has been, by asking people to answer ten simple questions. It uses
people’s own words to highlight areas where improvement is needed to drive up the
quality of communication in healthcare. When people understand each other, care
becomes safer and more effective.
Actions we will take:
1. Each diabetes Managed Clinical Network will identify an individual
with responsibility for coordinating diabetes education. They will:
• Review the specific diabetes learning needs of staff.
• Promote educational initiatives to suit all staff across primary and secondary care.
• Compile a database of staff training, linking to the long term conditions education
database maintained by NES.
• Ensure training programmes recognise the differences between different cultural
and social groups.
2. The SDG and the diabetes MCNs will consider how to share best
practice, such as the CARE measure, in delivering person-centred
consultations. This should link to the wider long term conditions
environment to consider the spread and sustainability of best practice.
3. The SDG through the Diabetes Education Advisory Group will
ensure that healthcare professionals have access to the training and
support required to deliver high quality patient-centred care.
Healthcare Quality Dimension: safe; effective
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