Lean - Henry Ford Health System

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What is a defect? What is a defect? LEAN Training 2010 Poor quality of service or product that makes you: • Stop your work • Reject it • Return it to sender • Delay your work to fix it yourself • Not pleased, could be better Measures of Variation Error = hurts someone = WASTE = REWORK Henry Ford Production System
Customer Feedback Informing Improvements Feedback to Suppliers Customer Feedback LEAN Training 2010 Suppliers LEAN culture Your Processes In-process feedback LEAN culture Customers -Radicalogic, incidents -Customer satisfaction surveys -Customer complaints -Press-Ganey surveys -Focus groups Henry Ford Production System
Page 1 and 2:
Introduction to the Henry Ford Prod
Page 3 and 4: We LEAN Training 2010 Lean? did Lea
Page 5 and 6: LEAN Toyota’s Unique Mass Product
Page 7 and 8: Toyota PROCESS FOCUSED Methods for
Page 9 and 10: LEAN Training 2010 “It’s the wo
Page 11 and 12: LEAN Tools to Improve Workflow LEAN
Page 13 and 14: LEAN Training 2010 Henry Ford Produ
Page 15 and 16: Original Ford LEAN Training 2010 Pr
Page 17 and 18: Creating a Mass Production Culture
Page 19 and 20: Mass Production Mass Production •
Page 21 and 22: Production System Characteristics T
Page 23 and 24: Total Quality Management Total Qual
Page 25 and 26: Changing Culture It Starts & Ends w
Page 27 and 28: Henry Ford LEAN Training 2010 Produ
Page 29 and 30: Creating Culture LEAN Training 2010
Page 31 and 32: The Business Case for Quality Custo
Page 33 and 34: Problem Solving Culture LEAN Traini
Page 35 and 36: Lab Lean Journey 2004-2010 LEAN Tra
Page 37 and 38: LEAN Culture of Continual Improveme
Page 39 and 40: As leader, I don’t have all the a
Page 41 and 42: Why empower the worker? LEAN Traini
Page 43 and 44: Lean LEAN Training 2010 Right Light
Page 45 and 46: The Engaged Worker The Engaged Work
Page 47 and 48: Worker Empowerment Worker Empowerme
Page 49 and 50: LEAN Team LEAN Team “Creativity p
Page 51 and 52: “Present” to “Future” Cultu
Page 53: Blameless “Don’t find fault, fi
Page 57 and 58: LEAN Training 2010 Data Collection
Page 59 and 60: Minimizing Variation Henry Ford Pro
Page 61 and 62: Coming Full Circle 1926 to Present
Page 63 and 64: Leading LEAN Training 2010 CHANGE H
Page 65 and 66: Change LEAN Training 2010 Tried it
Page 67 and 68: Role of Management LEAN Training 20
Page 69 and 70: Think This Through Before You Start
Page 71 and 72: Physician Involvement Physician Inv
Page 73 and 74: Road to DEMINGISM “When the best
Page 75 and 76: Leader’s Role Management’s job
Page 77 and 78: Champions Along Path of Workflow Ch
Page 79 and 80: Define Your Work Cells & Teams LEAN
Page 81 and 82: LEAN Training 2010 Team Leader Role
Page 83 and 84: Team Members Role • Identify defe
Page 85 and 86: Create a LEAN ORGANIZATIONAL CHART
Page 87 and 88: HFPS Guiding Principles We will be
Page 89 and 90: Organizational Structure Organizati
Page 91 and 92: Sustaining Cultural Transformation
Page 93 and 94: Empowered Teams - Recognition & Rew
Page 95 and 96: Meetings “The bitterness of poor
Page 97 and 98: Measures of Success Measures of Suc
Page 99 and 100: Reality Testing Reality Testing “
Page 101 and 102: Waste, Rework, & Inefficiency LEAN
Page 103 and 104: Employee Satisfaction Technical Sta
Page 105 and 106:
Customer Satisfaction Customer Sati
Page 107 and 108:
Sustainers of LEAN Cultural Change
Page 109 and 110:
Future "“Learning is not compulso
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Lean - Henry Ford Health System

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