Lean - Henry Ford Health System
Lean - Henry Ford Health System
Lean - Henry Ford Health System
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What is a defect?<br />
What is a defect?<br />
LEAN Training 2010<br />
Poor quality of service or product that makes you:<br />
• Stop your work<br />
• Reject it<br />
• Return it to sender<br />
• Delay your work to fix it yourself<br />
• Not pleased, could be better<br />
Measures of Variation<br />
Error = hurts someone<br />
= WASTE<br />
= REWORK<br />
<strong>Henry</strong> <strong>Ford</strong> Production <strong>System</strong>
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