Lean - Henry Ford Health System
Lean - Henry Ford Health System
Lean - Henry Ford Health System
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Total Quality Management<br />
Total Quality Management<br />
LEAN Training 2010<br />
• We’ve been here before- circa 1989<br />
• “A culture, attitude & organization that<br />
strives to provide customers with products<br />
and services that satisfy needs”<br />
• Quality Improvement using PDCA<br />
Scientific basis: Plan, Do, Check, Act<br />
• Deming principles<br />
• Failed because we didn’t change our<br />
culture<br />
<strong>Henry</strong> <strong>Ford</strong> Production <strong>System</strong>
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